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Stakeholder analysis
TU Delft: Technical university of Delft Minor International Entrepreneurship and Development
Client: East Pokot Medical Project (EPMP) Stakeholder analysis: New Barpello dispensary and Resource Centre
Eileen Raaijmakers (4308778) - Tobias de Haas (4378709) -Martijn van Vliet (4388941) - Thirza Vellekoop (4391276) 30-11-2016
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Introduction
Formal chart
Critical or non-critical stakeholders
Power – Interest grid
Refeerences
Stakeholders Problem perception of the stakeholders Overview of the stakeholders Conclusion
2 3 6 9 13 15 16 17 18
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Introduction TheEastPokotCommunityconsistofapproximately161thousandpeoplein2016accordingtodatafromthegovernment.Fromthese161thousandpeople,79thousandaremenand88thousandwomen.ThepovertyindexoftheTiati(EastPokot)sub-countystandsatarateof67%.Alsotheliteracylevelofthecommunityisverylow(Tiatysub-countygovernment,2016).ThesestatsshowthatthePokotCommunityisdealingwithharshlivingconditions.TheEastPokotCommunitybelongstothePokottribe.Atribewithalotofculturaltraditions,suchasFemaleGenitalMutilation(FGM).ThePokotliveinaruralareawithscarcityofcleandrinkingwater.InordertoimprovethehealthandlivingconditionsofthepeoplelivinginEast-Pokot,theEastPokotMedicalProject(EPMP)isgoingtofacilitateanewdispensaryandaResourceCentreinBarpello.Thenewdispensarywillbeclosertothepeopleandwillhavebetterfacilitationsthenthe‘old’dispensary.Theyhopethiswillcontributeinhigherratesofpeoplevisitingthedispensary.Onthesamecompound,theResourceCentrewillbeaplacewherepeopleofthecommunitycancometogether.Also,theEPMPcangiveseminarsto(young)mothers,menandtheyouthaboutHealth.HealthseminarswillnotbetheonlyseminarswithintheResourceCentre.Forinstance,seminarsaboutwatermanagementorsanitationandhygienecanbegivenintheResourceCentre.
Theroofsofthesebuildingswillbeusedforrainwaterharvesting.TogetherwithanotherwatersupplysystemthiswillforeseeincleanwaterforthedispensaryandforthosewhowillvisitthedispensaryorResourceCentre.Thesecompoundwillbeacontributionforthedevelopmentofthearea.Thenewdispensarywillforeseeinbetterhealthcarefacilities.TheseminarsintheResourceCentrewillcreateawarenessamongtheEastPokotPeopleaboutimportantissues.Thewatersupplysystemhopefullycontributesinasolutiontocleanwaterforeveryone.ThisreportshowsallstakeholdersinvolvedinthebuildingandexploitationphaseofthenewdispensaryandResourceCentre.Itwillgiveaclearoverviewoftheimportanceandinterestofeverystakeholder.Theanalysiswillmappotentialcoalitions,butwillalsoidentifypotentialconflictsbetweenstakeholders.
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Stakeholders InthischapterthestakeholderswhichareinvolvedinthebuildingandexploitationphaseofthenewdispensaryandResourceCentrewillbedescribedinthecategories:problemowners,constructionstakeholdersandstakeholdersdispensaryandResourceCentre.
Problem owners PokotcommunityThePokotcommunityisaKenyancommunitywhichbelongstothePokotTribe.ThePokothavetheirowntraditionallivestyle.TheEast-Pokotcommunityconsistofapproximately161thousandpersonsandlivesinaruralarea.TheEldersTheEldersaretheleadersofthePokotcommunity.PokotmencanbecomeanElderwhentheyhavereachedacertainlifestage.ThepoweryouhaveasanElderdependsonyourachievementsandstatuswithinthecommunity(Sr.Modesta,Personalannouncement,2016).TheEldershaveanabsolutepoweroverthecommunity.VillagersbuildingsiteThevillagersarepartoftheEast-Pokotcommunity.Around20familiesliveinorintheneighbourhoodofthebuildingsitewherethenewdispensaryandresourcecentrearegoingtobebuild.Thatiswhythesevillagersneedtoberelocated.
EPMP–EastPokotMedicalProjectTheEastPokotMedicalProject(EPMP)isahealthcareprojectforthepeoplelivinginEastPokot.TheyhavelocatedtwodispensariesinBarpelloandKositei,buttheyalsogooutformobileclinicswithinthewholeregion.Thehealthcareservicestheyprovidedifferbetweenimmunizationtillsmalloperationslikestitching.Furthermore,theEPMPgivesHealthseminarstothe(young)mothersandmenofthecommunityinordertocreateawarenessontheimportanceofhealthcareandhygiene.
TeamPokotTeamPokotconsistof3formerstudentsoftheminorInternationalEntrepreneurshipandDevelopment(IED).InthisminortheywereinternsfromtheEPMPontheprojectoftheResourceCentre.Aftertheminor,theycontinuedthisproject.TeamPokotismanagingthefundingandthedesigningoftheResourceCentre.StudentsoftheDelftUniversityofTechnology4participantsintheminorIED,whowilldesignawatersupplysystemforthecompoundwherethebuildingsaregoingtobebuild.TheywillconducttheirresearchasinternsfromtheEPMP.
Barpello Dispensary
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Constructionstakeholders
ConstructorTheConstructor(JohnwaysBuildersLtd.)isthecompanythatisgoingtobuildthenewdispensaryandresourcecentre.ArchitectsThedesignofthebuildingswillbedonebyacoupleofarchitectsfromKenyaincollaborationwithTeamPokot.WorkersTheworkerscanbedividedin2groups.JohnwaysBuildersLtd.willhaveitsownworkerswhowillconstructthebuildings.Theothergrouparelocalworkersfromthecommunitywhichcangainskillsduringtheconstructionofthebuildings.MaterialsuppliersThesesupplierswilldeliverthematerialsneededforthenewdispensaryandResourceCentre.
Stakeholders dispensary & resource centre
CatholicDioceseofNakuruThecatholicDioceseofNakuruisaterritorialunitofadministration(Wikipedia,2016)ofthecatholicchurchandtheBishopofNakuruisinchargeoftheDiocese.ItcoversallCatholicorganisationsintheareaoftheCatholicDioceseofNakuru.BarpelloCatholicMissionTheBarpelloCatholicMissionislocatedinBarpelloinordertodevelopthecommunityandspreadChristianityunderthecommunity.TheMissionisinchargeoftheEPMP,thenursery,theprimaryandthehighschool.Itconsistsoftwocongregations:
- IncarnateWordSisters- HolyGhostFathers
VillageHealthCommitteesTheVillageHealthCommitteesarecommitteesineveryvillageinEastPokot.ThesecommitteeswillfollowuptheworkoftheEPMPintheirvillage,whentheEPMPisnottherewithamobileclinic.
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ChiefofBarpellolocationIreneKakukaistheChiefofBarpellolocationsince2013.Hermaintasksaretoimplementgovernmentpoliciesandtoachievedevelopmentwithinthecommunity.TheChiefisworkingtogetherwiththemission,theEPMPandtheEldersinordertoachievedevelopment.MinistryofHealthTheMinistryofHealthisanationalgovernmentinstitution.Whichconcernsaboutthenationalhealthandhealthcarefacilities.DepartmentofHealth–BaringoCountyThisdepartmentisthelocaldepartmentoftheministryofHealthinBaringoCounty.ThedepartmentwillfocusonthehealthandhealthcarefacilitieswithinBaringoCounty.Chemolingotsub-countyhospitalThesub-countyhospitalofTiati(EastPokot)islocatedinChemolingot.ItisahospitalwhichisfacilitatedbytheMinistryofHealth.Thesub-countyhospitalisfortheEPMPandtheEastPokotcommunitytheclosesthospitalinthearea.MedicalsuppliersWithintheMinistryofHealththerearecertainmedicalsuppliers.ThesuppliersofdrugsfortheEPMPconsistofthefollowingorganisations:
• KenyanMedicalSuppliersAuthority• MEDS–MissionforEssentialDrugsandSupplies
SponsorsSponsorsaretheorganisationsorpeoplethatarefinanciallysupportingtheEPMPortheResourceCentre.WithouthelpofsponsorstheworkoftheEPMPbecomesimpossible.Theretwotypesofsponsors.ThosewhowillcontributedirectlytotheprojectwithoutanyrestrictionsandthesponsorswhoonlydonatemoneywhentheEPMPisfulfillingthedemandsofthatsponsor.OtherdevelopmentorganisationsintheareaInBarpelloLocationthereareworkingdifferentdevelopmentorganisations.ThemissionandtheEPMPcanbothbeseenasadevelopmentorganisation.OtherdevelopmentorganisationsinthisareaaretheFredHollowsFoundations,whichfocussesontrachomaissues.WorldVisionKenyahelpschildren,familiesandcommunitiesinconditionsofpoverty(WorldVisionKenya,2016).AnotherdevelopmentorganisationisTrócare.Trócarefacilitatescertainshambas(vegetablegarden)andseminarsinordertocreateskillsandknowledgeaboutfarming.FarmingSystemsKenya(FSK)isworkingtogetherwiththelocalcommunityinordertohelpthem.Fornow,FSKisconstructingasand-damwithinthearea.
Shamba Trócare
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Formal chart
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Intheformalchartalldirectandindirectformalrelationsaregiven.Visualizingformalrelationsmakesclearwhatkindofrelationsstakeholdershavewitheachother.Alldirectformalrelationsandsomeindirectformalrelationsneedanextraexplanationaboutwhatthisrelationcontains.ConstructoràWorkersTheconstructordecideswhichworkerswillbeusedfortheconstruction.Theworkersalsohavetofolloweveryinstructiontheconstructorgivestotheworkers.Inreturntheworkerswillgetpaid.SponsoràEPMP&SponsorßàTeamPokotSponsorsdonotgivefinancialsupportwithoutanydemands.TheEPMPwillonlygetthisfinancialsupportwhenitwillusethisfundwithinthedemandsofthesponsor.SponsorsofTeamPokotdonothavethesestrictdemands,becausetheywillsupporttheprojectthroughacrowdfundingaction.CatholicDioceseofNakuruàBarpelloCatholicMissionTheBarpelloCatholicMissionhastofollowtheordersoftheCatholicDioceseofNakuru.MinistryofHealthàEPMP TheMinistryofHealthhasguidelinesforprovidingMedicalHealthcare.TheEPMPisobligatedtoactaccordingtothisguidelinesoftheMinistryofHealth. Pokot boy
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MinistryofHealthàChiefofBarpelloLocationOneofthegoalsoftheChiefistoimplementgovernmentalpolicies.TheMinistryofHealthisoneoftheinstitutionsthathascertainpoliciesthatneedtobeimplemented.TheEldersàPokotcommunityTheEldershaveabsolutepoweroverthePokotcommunity.Thiscanbeseenasadirectformalrelation,becausethecommunityshouldobeytheElders.TheElders(PokotCommunity)ßàChiefofBarpelloLocationThisindirectformalrelationisinterestingbecausetheEldershavecommunalpowerandthechiefhasbeengivenpowerfromthegovernment.ThesituationisthattheChiefhastonegotiatewiththeEldersaboutpoliciesshewantstoimplement,becausethePokotpeoplewillonlylistentotheElders.EPMPßàVillageHealthCommitteesTheVillageHealthCommitteesfollowuptheworkoftheEPMP.InmostplacestheEPMPonlywillcomeonceintwoweekswiththeirmobileclinic.Whenthemobileclinicisdone,theVillageHealthCommitteestakeovertheactivitiesoftheEPMP.EPMPßàPokotcommunityThisindirectformalrelationisareallyimportantone,becausetheEPMPprovideshealthcareservicesforthePokotcommunity,butwhentheyarenotsatisfiedtheywillprobablyneverreturntothedispensaryfortreatment.ItisimportantfortheEPMPtohaveagoodrelationshipwiththePokotcommunity.
Chief talking to the Elders
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Problem perceptions of the stakeholders
Goal Desiredsituation Currentsituation Gap Causes Possiblesolutions
PokotCommunity Provideforthemselvesandtheirfamily
Havingenoughtohaveagoodliving
Carryingwaterandsearchingforfood
Notenoughfoodandcleanwatertoprovideforthemselvesandtheirfamily
Ruralarea,Climate,Traditionalbelieves
Seminars,Education,Changeintraditions,Facilities
TheElders Goodleadingofthecommunity
Agoodcommunityhealthandlivingconditions
Overallbadcommunityhealthandlivingconditions
Lackofknowledgeandinformation.Stuckintribetraditions
Notenougheducation,Traditionalbelieves
EducationChangeintraditions
Villagersbuildingsite
Makesuretheygetmoneyoranewhomeforrelocating
Moneyforrelocationoranewhome
Givenanamountofmoneytoconstructanewhome
DependsonwhatEPMPwantstogiveandVillagerswanttoget
Availabilityofmoney
Negotiation
EPMP ImprovetheoverallHealthandNutritionforthepeopleinEastPokot
agoodhealthcaresystemandprofessionalfacilities
2dispensaries,mobileclinicsandabadoverallhealthoftheEastPokotPeople
ProfessionalfacilitiesToolsKnowledge
Notenoughmoney
FundraisingEducationGiveseminarsProfessionalfacilities
TeamPokot DevelopandconstructaResourceCentre(forgoalEPMP)
CreatingaResourceCentre
PreparingtheResourceCentre
Thebuildingandexploitationphase
InpreparationphaseNotenoughMoney
PreparationFundraising
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Goal Desiredsituation Currentsituation Gap Causes Possiblesolutions
Students Developanddesignawaterharvestingsystem(forgoalEPMP)
Creatingawaterharvestingsystem
Preparingawaterharvestingsystem
Thebuildingandexploitationphase
InpreparationphaseNotenoughMoney
PreparationResearchFundraising
Constructor Constructbuildings,Earnmoney
Goodfirmandhappycustomers
Firmwithcustomers
Customersnotyetsatisfied
Projectisnotfinishedyet
Delivergoodwork
Architect Designbuildings,Earnmoney
Goodfirmandhappycustomers
Firmwithcustomers
Customersnotyetsatisfied
Projectisnotfinishedyet
Delivergoodwork
Workers Earnmoneytoprovidetheirfamily,Gainskills
Nicelivingforthemselvesandtheirfamily,skills
Alreadyworkersorjoblesswithoutskills
Theskillsneeded Noeducationorpossibilitiesoflearningskills
Createjobsduringbuildingsandexploitationphase
Materialsuppliers Supplymaterials,Earnmoney
Goodfirmandhappycustomers
Firmwithcustomers
Customersnotyetsatisfied
Projectisnotfinishedyet
Delivergoodwork
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Goal Desiredsituation Currentsituation Gap Causes Possiblesolutions
CatholicDioceseofNakuru
AsustainableandwellresourceddiocesewithmatureChristiancommunities
Acommunityoflovewhereeverypersonisdignified
Dividedcommunitieswithtribalconflicts
Unitybetweencommunitiesandacommunitywhereeverypersonisdignified
HistoryTribalconflictsHarshlivingconditions
DevelopmentBringingtribestogether
BarpelloCatholicMission
Toimprovetheeast-pokotcommunityandhelpingthembecomeaChristiancommunity
AdevelopedandChristianpokotcommunity
UndevelopedandpartlyChristiancommunity
DevelopmentandspreadingoftheChristianfaith
RuralareaTribetraditionsandbelieves
EducationChangeintraditions
VillageHealthCommittees
Don’tloseanypossibilityandopportunityonhealth
Goodhealthconditionsoftheirvillagers
Overallbadhealthconditions
FacilitiesToolsKnowledge
RuralareaPossibilitiesMoney
EducationFacilitationLookingforsponsors
ChiefofBarpellolocation
Implementgovernmentpoliciesandachievedevelopment
Adevelopedcommunitywithgoodlivingandhealthconditions
HarshlivingconditionsofthePokottribeandnotenoughdeveloped
DevelopmentKnowledgeTraditionalthoughts
StuckinTraditionLackofeducationRuralarea
CreateawarenessBettereducationChangeintraditions
MinistryofHealth
Everybodyhasagoodaccesstohealthcareandhasagoodhealth
Goodaccesstohealthcareandgoodhealth.
Partlygoodaccesstohealthcareandadeficienthealthsystem
Facilitationofhealthcareandaprofessionalhealthsystem
NotenoughmoneyBadfacilities
MoremoneyEducationProfessionalfacilities
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Goal Desiredsituation Currentsituation Gap Causes PossiblesolutionsDepartmentofHealth–BaringoCounty
Everybodyhasagoodaccesstohealthcareandhasagoodhealth
Goodaccesstohealthcareandgoodhealth.
BadaccesstohealthcareBadhygiene
Professionalfacilitiesandknowledgeofhygiene
BadinfrastructureNotenoughmoneyBadfacilities
MoremoneyGoodinfrastructureProfessionalfacilities
Chemolingotsub-countyhospital
Givegoodtreatmenttopeople
Treatallpeoplewithcomplainsandsickness
Notabletogiveallpeopletherighttreatment
KnowledgeToolsFacilities
NotenoughmoneyEducationInformation
MoremoneyProfessionaltreatmentsBettereducation
Medicalsuppliers Supplymedicaltoolsanddrugs
Tosupplytheneededgoodsontime
Notabletosupplyallneededgoodsontime
ToolsMoneyBadinfrastructure
NotenoughmoneyRuralarea
GoodinfrastructureMoremoney
Sponsors SupporttheEPMPandtheResourcecentrefinancially
WellworkingEPMPwithitsfacilities
Oldfacility,Notenoughservicesprovided
Buildingandprovidingofnewfacilities
Notenoughmoneyraised
Giving(more)moneyFundraising
Otherdevelopmentorganisationsinthearea
HelpingthepeopleintheTiati(EastPokot)sub-county
Goodhealthandlivingconditions
Overallbadhealthandlivingconditions
Knowledge,Informationandfacilities
RuralareaTraditionalbelieves
EducationBetteraccessibleChangeintraditions
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Critical or non-critical stakeholders
Stakeholders ImportantresourcesReplaceable?
Yes/NoImportance:
high,average,lowCriticalstakeholder?
Yes/No
Pokotcommunity Livestock No Average Yes
TheElders Absolutepoweroverthecommunity No High Yes
Villagersbuildingsite Houseatbuildinglocation No High Yes
EPMP Limitedmedicalhealthcare&knowledgeandinformationabouthealthcareandhygiene No High Yes
TeamPokot Knowledgeaboutarchitecturewiththeirstudies No High Yes
Students Knowledgewiththeirbackgroundsofdifferentstudies No High No
Constructor Knowledgewithconstruction Yes Low No
Architect Knowledgeandexperienceinarchitecture Yes Low No
Workers Skillsintheirwork/Ambitioustolearnskills Yes Low/High No
MaterialsupplierKnowledgeabouttransportingandsupplyingmaterials Yes Low No
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Stakeholders ImportantresourcesReplaceable?
Yes/NoImportance:
high,average,lowCriticalstakeholder?
Yes/No
CatholicDioceseofNakuru
PoweroverreligiousorganisationsMoney No Average No
BarpelloCatholicMission
TheEPMPandthenursery,primaryandhighschoolInformationaboutChristianity No High Yes
VillageHealthCommittees
Knowledgeandinformationabouthealthcareandhygiene No Average No
ChiefofBarpellolocation
PowerovertheBarpellolocationwithinthegovernmentallegislations No High Yes
MinistryofHealthPowerasthehighestgovernmentalhealthinstitutionMoney No Low No
DepartmentofHealth–BaringoCounty
Powerasagovernmentalhealthdepartment No Low No
Chemolingotsub-countyhospital
Medicalhealthcare&knowledgeandinformationabouthealthcareandhygiene No Average No
MedicalsuppliersKnowledgeabouttransportingandsupplyingdrugsandmedicaltools Yes Low No
SponsorsGoodwillMoney Yes Average Yes
Otherdevelopmentorganisationsinthearea
Knowledgeandinformationaboutimportantissuesthatthecommunitydoesn’tknow No Average No
Additionalinformation-TheimportanceoftheworkersisgivenasLow/High.Theworkerscanbedividedintwogroups.Grouponeconsistofworkersfromtheconstructor,thatiswhytheirimportanceislow.Thesecondgrouparethelocalworkers,theyhaveahighimportance.
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Overview of the stakeholders
AdditionalinformationTheoverviewofthestakeholdersistheresultofthecombinationoftheproblemperceptionsandthecriticalornon-criticalstakeholders.Itshowsusthattheconflictingstakeholderarethevillagersfromthebuildingsite.Thesevillagersarenotwillingtomoveunlesstheygetanewhomeorgetpaidforanewhome.TheEPMPnegotiatedwiththevillagersandtheycameupwithareasonablepaymentforthevillagerstorelocate.Anotherthingtheoverviewshowsusisthattheother6criticalstakeholdershavesimilarinterestandobjectives,whichisperfectforagoodcollaborationbetweenthesestakeholders.
Dedicatedstakeholders Non-dedicatedstakeholders
Criticalstakeholders Non-criticalstakeholders Criticalstakeholders Non-criticalstakeholders
Similarinterestandobjectives
TheElders
EPMP
TeamPokot
BarpelloCatholicMission
ChiefofBarpellolocation
Sponsors
Students(Local)workersVillageHealthCommitteesDepartmentofHealth–BaringoCounty
Chemolingotsub-countyhospital
Otherdevelopmentorganisationsinthearea
EastPokotcommunity
Constructor
Architect
Workers
Materialsuppliers
CatholicDioceseofNakuru
MinistryofHealth
Medicalsuppliers
Conflictinginterestandobjectives
Villagersbuildingsite
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Thepower–interestgridcanbedividedin4groups:Crowd,Subjects,Contextsetters,Keyplayers.Crowd(Lowpower&interest)OtherdevelopmentorganisationsVillagersbuildingsiteEastPokotCommunityConstructorArchitectMaterialsuppliers(outoftown)WorkersconstructorMedicalsuppliersChemolingotsub-countyhospitalSubjects(Lowpower,Highinterest)StudentsLocalmaterialsuppliersLocalworkersVillageHealthCommitteesVillagersbuildingsiteChemolingotsub-countyhospitalContextsetters(Highpower,Lowinterest)MinistryofHealthDepartmentofHealth–BaringoCountyCatholicDioceseofNakuruKeyplayers(Highpower&interest)EPMPTeamPokotTheChiefTheEldersBarpelloCatholicMissionSponsors
Power interest grid
ß Power
ß Interest MinistryofHealth
TheElders
Dep.ofHealthEastPokotCommunity
Villagersbuildingsite
EPMP
Students
ConstructorArchitectMaterialsuppliersWorkersconstructorMedicalsuppliers
BarpelloCatholicMission
TheChief
Sponsors
Otherdevelopmentorganisations
LocalmaterialsuppliersLocalworkers
VillageHealthCommittees
CatholicDiocese
TeamPokot
Sub-countyhospital
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Conclusion ThisstakeholderanalysisismadeforthebuildingandexploitationphaseofthenewdispensaryandResourceCentre.Itgivesaclearoverviewoftherelationsbetweenstakeholders,thepotentialcoalitionsitmaps,theconflictsitsforeseesandthedifferbetweenthepowerandinterestofthestakeholders.WithoutpermissionfromtheElderstherecannotevenbebuildanewdispensaryandResourceCentre.HavingagoodrelationshipwiththeEldersisreallyimportantinordertoreachyourdestination.Anotherimportantrelationshipistheonewiththecommunity,becausewhenyoudon’thaveagoodrelationtheywillnotvisitthedispensaryandseminarsintheResourceCentre.Fromthe7criticalstakeholdersdo6ofthemhavesimilarinterestandobjectives.These6stakeholderscanbeseenastheKeyPlayerswithinthisproject.Theywillgetthebestresultiftheyformacoalitionwitheachother,wheretheywillcollaborateforthebestresult.Thevillagersofthebuildingsitearetheonlystakeholderwithconflictinginterestandobjectives,butaslongastheygetafaircompensationfortherelocationtherewillnotbeaproblem.Butwithinthe6keyplayerswithsimilarinterestandobjectivesthesponsorsarecritical.Becausewhennoornotenoughsponsorswanttofinanciallycontributetotheproject,thedispensaryandResourceCentrecannotbebuild.
Inconclusion,theEPMPwillhavetocollaborateespeciallywiththeKeyPlayerstobringthisprojecttoasuccess.Aslongasthevillagersofthebuildingsitearesatisfiedandenoughsponsorswanttocontribute,therewillnotbeanyproblemforthebuildingandexploitationphaseofthenewdispensaryandResourceCentre.
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References Tiatysub-countygovernment,meetingonanti-trachoma,25-11-16WorldVisionKenya.(2016).WorldVisionKenya.Accessedon29-11-16fromwww.wvi.org/kenyaWikipedia.(2016).Diocese.Accessedon29-11-16fromhttps://en.wikipedia.org/wiki/Diocese