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  • Staff Training

    Mary Jo Peavy, CSADP, CPPEPrevention CoordinatorOperation Snowball, Inc.

    Funding provided in part by the Illinois Department of Human Services (DHS)

  • Training ComponentsSelecting StaffStaff Training RequirementsCo-Facilitator RolesGroup ConceptsActivities that TeachProcessing ActivitiesFacilitation SkillsQuestions and Answers

  • Your Winning TeamLeadership TeamCo-DirectorsParticipant ConsultantsStaff ConsultantsAdministrative CoordinatorsActivity CoordinatorsVolunteer StaffRisk ManagementNurseParamedic

  • Selecting StaffApplying for StaffApplication ProcessDrug-Free ContractRole ModelingAttend all sessions and activitiesParticipate fully!Learn and have fun at the same time

  • Staff Training RequirementsTeam BuildingMandated reportingRules for staff and participants during eventRole modelingFacilitation responsibilitiesScenario Review

  • Co-Facilitator RolesPairingYouth/adult staffPlanningUnderstand each others rolesAssign who will cover each part of the agendaSelect ice breakers and other activitiesGet supplies and materialsDecorate name tags, room, make warm fuzzies

  • Co-Facilitator Role (cont.)Registration carry out assigned job, assist participants, spot lonersGeneral Sessions be a role model, sit with participants, superviseMeals be a role model, sit with participants, superviseFree Time be available to support activities, share your talents, take care of youSmall Groups review agendas, follow all mandatory directions in the agenda, use suggested activities, be creative, have fun

  • Characteristics of Good FacilitatorsPatientAble to identify the phase the group is inAble to adapt activities/questions to meet the group where it is atHas a good understanding of who they are and what their issues or motives are and be able to separate from needs of the groupFLEXIBLE

  • What do you see?

  • A young lady or an elderly lady?

  • Set Group RulesHave group make its own rules in first meetingBrainstorm on flip chart paper or chalkboard and leave postedConfidentiality3 Hurts RuleRespectHonestyListening to each other

  • Small GroupsAs a small group leader you should keep the following things in mind.Owning it group should own itselfIt is their group you should not talk about yourselfControl your job is to facilitate and keep the group movingNo therapy you are not qualified and give no adviceEye Contact make eye contact as you speak and listen

  • Small Groups (cont.)Common Sense use your common senseOn time explain why being on time is importantFolders participants are responsible for having their folders with them at all times.Name tags encourage them to wear their name tags at all times. Check in with leaders in large groupRespect the property of others stay off others beds

  • Challenging PeopleMonopolizerInterrupterWallflowerDumper

  • Other Challenging SituationsParticipants who dont get alongSomeone tries to do your job for youDifficulty with adult leadersSide conversationsComparing this year to last year

  • Games...Activities That Teach?Relax the groupBreak the ice and get group interactingCommunicationCooperationTrustSpontaneous and allencompassingGroup Problem SolvingClosing/Wrap-Up

  • Processing ActivitiesWhatSo WhatNow What

  • Facilitation SkillsGroup DynamicsInclusion (form) What is this group about and how do I fit in? Is this group safe?Influence (storm) Whos in charge? How are we going to work together and decide what to do? Affection (norm) We are a group, not just a collection of people.Segue (conform) Reflection occurs, validate experience and feelings.

  • Group ConceptsDemocracy: each person has equal opportunity to participateEgalitarianism: each person has something unique to shareResponsibility: each person is responsible for their own behavior, life, and experiences, develop sense of ownership of group

  • Group Concepts (cont.)Cooperation: work together to achieve group goalsHonesty: members must be honest with themselves and each otherRespect: all values & opinions of each group member must be respected in order for trust to develop

  • Group Concepts (cont.)Confidentiality: concept that everything said in the group remains in the group, with exception of disclosure of something that will harm themselves or others, upon which the proper authorities need to be contactedListening: not give advice, but listen and validate what has been communicated, listen verbally and nonverbally

  • Group Decision ProcessingGroup conflict is normal and goodEncourage group participationin decision-makingStay on taskAllow for participant inputAllow plenty of time fordecision-making

  • Communication SkillsCement of the group-holds bricks togetherUse a language all can understandTry to hear the other persons perspectiveDo not use communication stoppers

  • Communication Skills (cont.)Eye ContactBody PostureFidgeting

    Body ProximityFacial ExpressionsBody MovementEmpathy attending to the other persons needs.Attending Skills an awareness of your behavior and that of the person with whom you are speaking.Verbal Attending Skills minimum response is the key

  • Communication Skills (cont.)Open & closed-ended questions and statementsClosed questions & statementsYou feel badly, dont you?Its hard to think about, isnt it?I know that youre sad.Open-ended questions & statementsHow do you feel about it?What do you think?Tell me about it.

  • Communication Skills (cont.)Purpose in asking questions areTo stimulate discussionTo analyze an exercise or presentationTo evaluate the groups progressAvoid leading questions Dont ask yes or no questionsPhrase questions in a positive mannerPrepare questions in advance

  • Communication Skills (cont.)Reflection and ParaphrasingEmpathy, caring, genuineness

    Reflection is mirroring a persons words for them.

    Paraphrasing is picking up on the feelings the person is presenting. Surface feelingsHidden feelings

  • Communication Skills (cont.)Summarizing is a form of parphrasing.

    A reflection on feelings, thoughts and factsNot only done at the end of a conversation. Can be used throughout conversation when feeling stuck.Points out important statements and feelings brought up

  • OS TraditionsWarm FuzziesSongs banana song, car song, etc.Games - M&M Game, human knot, etc.IALACHand goes up mouth goes shutSmall group rights said here, stays here

  • Supports out there!IADDA/Operation Snowball, Inc. 1-800-252-6301 or www.os-iti.orgMentor ChapterInTouch OfficesLocal Prevention ProviderOther Operation Snowball ChaptersOS Board of Directors RepHelp!!Anyone?Contact IADDA/OS, Inc. for contact names and phone numbers.

  • Questions and Fears...

    I. Welcome to Staff Training from Operation Snowball, Inc. and IADDAII. Introduction of TrainerA. BackgroundB. Connection to OS, IADDAC. Prevention ExperienceIII. Group Energizer/Ice BreakerA. Hello, handshake, hug IV. Parking Lot for QuestionsV. LogisticsA. BreaksB. RestroomsReview agendaUse Staff Policies and Procedures in manual

    Go over LT members and their roles

    Some chapters elect to have a nurse and/or paramedic on staff. This depends upon the size of the group and school rules. A staff member will need to be responsible for medications. Medications should be turned in at registration and dispersed throughout the event by a qualified staff member.

    Use sample application and drug free contract

    Discuss appropriate role modeling walking the talk

    Do case study activity break into groups

    Restroom breakThese are things that must be addressed during staff training.

    Staff must become a team before event.

    All staff are mandated reporters. Co-facs must let their groups know they are mandated reporters.

    Set rules before the event (I.e. attend all sessions, registration responsibilities, free-time responsibilities, etc.).

    Facilitation responsibilities discussed in detail on another slide.

    Do staff training scenarios in groups

    OS is conducted on a youth/adult partnership model. Each small group should have 2 co-facs who work together for the benefit of the group.

    Staff pairing and training should be done at least two weeks before the event to allow co-facs to prepare for groups.

    Do true colors activity.

    Prepare activities to work with general session topics. (i.e. group juggle with ATOD)

    Use checklist handout.

    Use Role of the Facilitator in manualSome people see a young lady while others see an elderly one.

    If you look closely you can see them both.

    Cant see it, look at the next slide.People see things from their own perspective. Remind participants that we will not always see things from the same point of view as others, and need to respect others points of view.

    Even when we can not see the other persons point of view, we can agree to disagree agreeably.

    What co-facs need to know about participants.CharacteristicsAttention spanEnergy level

    Activity: In small groups draw a participant surrounded with its environment and report out to group. When processing discuss how things are same and different for different people.Use discussion group rights

    Do not read from the list let group create their own rules. Brainstorm using flipchart and pages 14-15 of handbook

    Occasionally you will have a member of your group that is especially challenging. Here are some descriptions of people you might come across and suggestions on how to deal with them.

    Review descriptions from staff manual.

    Activity: Small group role play

    In addition to challenging people, you may