st presentation student services council
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Tutoring Services for Online Students…and Others?
Dave BrighamDirector of Distance Education
Online Student Percentages
50% Campus-based25% ONL Degree25% Specials
What tutoring services do we provide to students on our 13 campuses?
Online Student Percentages
50% Campus-based25% ONL Degree25% Specials
What subjects do they cover?Business • Accounting• Economics• Introductory Finance
What subjects do they cover?Mathematics & Statistics• Basic Math Skills • Algebra• Geometry• Trigonometry• Calculus I & II (Single Variable Calculus), • Statistics
What subjects do they cover?Science• Biology • Introductory Human Anatomy & Physiology• General Chemistry• Organic Chemistry• Physics
What subjects do they cover?SpanishIntroductory-intermediate levels
Writing • Online writing lab• ESL writing
What hours are tutors available?Mathematics 24 hours X 7 days per week
Other Subjects • Sun.-Thurs. 12:00 PM-2:00 AM• Frid.- Sat. 12:00 PM-6:00 PM
What types of sessions are available?
1. Real Time Sessions 2. Appointments3. Essay Submission (24 hr. response time)4. Question Submission (24 hr. response time)
Who are ST tutors?• Active college faculty, retired faculty, and adjuncts• 90% have a Master’s or PhD in the discipline they tutor• Tutor training program: technological and pedagogical skills• 1 in 10 applicants accepted to be a Smarthinking tutor
How is quality monitored?• Smarthinking administrators monitor tutors• Colleges monitor quality through administrative access• Student satisfaction surveys• Via student and instructor feedback
Why do colleges use ST tutors?• Extends access to academic support • Tutoring is available in many subject areas• Supports retention efforts • Cost effective for the institution
How much does it cost?
•Annual fee (est. $3,000)•Colleges purchase blocks of hours (est. $30 per hour)
Implemenation• Fall 2011: Pilot Online • Spring 2012 Open to campuses?
