st. francis health center emergency dept. 2 emergency department 24 hour ed -22 bed capacity ...
TRANSCRIPT
St. Francis Health Center
Emergency Dept
2
Emergency Department
24 hour ED
-22 bed capacity
Occupational Medicine/Fast Track-8 bed capacity-Occupational Hours: 7:00am-5:00pm-Fast track hours: 9:00am-11:00pm
Staff mix of RN and tech
Contract ED physician group
3
Patient population
Adults
Pediatrics
Emergent to Nonemergent, includes but not limited to trauma, cardiac, stroke, abdominal pain
2009 Statistics
45,662 patient visits
5,749 were admitted (12%)
970 left without being seen (2%)
4
February 2010
Patient visits- 3,225
Admits- 461(14%)
Discharges- 2,737
LWBS- 27
5
Strengths
Strong community ties
100 years
All Morning Star physicians are resident trained/board certified in Emergency medicine
Strong relationship with AMR
Accredited Chest Pain Center
Working on Stroke Certification
Physicians/nursing staff, highly skilled, dedicated
6
Weaknesses
Proximity to Stormont Vail, Level II trauma center
Physician alignment with SFHC
Small in size compared to SV
Sharing space with Occupational Health
Functional but dated
SV recently built brand new ED
7
Opportunities for Growth No Wait ED
Physicians in triage
Pediatric ED
Streamline admission process
Trauma certification
Occupational Medicine
Cardiac-chest pain accreditation
Increase patient visits and admissions
8
Key physicians
St. Francis Family Medicine
Tallgrass
Holton Hospital
St. Mary’s Hospital
Mercy Regional
Erwin Army
Sabetha, Hiawatha, Nemaha Valley,
Express Care
Sunflower Prompt, Express Care, Minor Meds, MedAssists
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Referring physician’s Concerns
Lack of feedback from ED physicians
Lack of full service line 24/7 coverage
Multiple call locations
Lack of trauma certification
Customer service
-long waits for patients
-poor communication
-process not streamlined
10
Action plan
Meet with physicians
Evaluate needs
Develop plan
Implement plan
11
Roadblocks
Physician in triage
Renovation of ED
Occupational Medicine in ED
Limited physician referral
Trauma certification
12
Metrics
LOS
Admits
Discharges
LWBS
Bed availability
Age population
13
Business Development Team
Chest Pain Accredited
Board Certified ED physicians 24/7
Stroke program
14
Thank You