1. Leadership Category Jim Hyde, President Bone & Joint Hospital SSM Health Care

2. SSM Health Care Founded in 1872 3.

21 hospitals, three nursing homes, physician practices, home care, award-winning information center

23,000+ employees, 5,000 physicians, 5,000 volunteers

82% women, 18% minorities

SSM Health Care 4. In Oklahoma . . .

Bone & Joint Hospital

• Founded in 1926

• 330 Employees

• 140 Physicians

St. Anthony Hospital

• Founded in 1898

• 2000 Employees

• 650 Physicians

5. Importance of Linkages 6. Criteria 1.1 Organizational Leadership - Senior Leadership Direction - Organizational Performance Review 7. Leadership System

Recognized need to encourage breakthrough performance among executive leaders

Developed a cohesive leadership system in 1997 as a part of an internal self-assessment model based on the Baldrige Award

8. Executive Leadership

Seven expectations for executive leaders ...

Based on five system values: Compassion, Respect, Excellence Stewardship, Community 9. Expectations

Superior Results in clinical, operational, and financial performance

Fact-based decision making

Shared accountability

Continuous quality improvement

Customer focus

Information sharing

Commitment to develop people

10. All Employees are Leaders 11. Through our exceptional health care services, we reveal thehealing presence of God. Our Mission 12. Our Mission Exceptional satisfaction Exceptional clinical outcomes Exceptional financial performance 13. Constancy of Purpose Hang on to yourvision! 14. Our Vision Statement

• ... Communities, especially those that

• areeconomically ,physicallyand

• socially marginalized , will experience

• improved healthin body, mind,

• spirit and environment ...

15. Strategic, Financial and HR Planning Process

Goals set by Innsbrook Group

Support Vision and Mission

Processes occur within each entity and network to translate goals into entity SFPs

Ensure the goals reflect each stakeholders requirements

16. Deploying Our Mission

Established goals as a part of the strategic, financial and human resources planning process

Developed department posters and employee passports to ensure alignment of goals across the organization

17. Culture of Improvement Addressing the nursing shortage 18. Assessing the Organizations Performance

Performance Management Process

• Defines the roles and responsibilities of leadership groups

• Defines a consistent set of reporting tools

• Establishes standardized definitions and indicators to ensure consistency in measurement

19. Assessing the Organizations Performance

Three General Areas of Reporting

• Financial

• Customer Satisfaction

• Clinical Quality Performance

16 System Level Indicators

• Monthly entity performance indicator reports

• Examination of variances

• Action on variances

20. Assessing the Organizations Performance

Leadership Development Process

• 360-degree evaluations

• Based on the 7 management practices adopted

Stakeholder surveys

Utilized annual Baldrige feedback to develop action plans for improvement

21. Criteria Public Responsibility & Citizenship - Responsibilities to the Public - Support of Key Communities and Community Health 22. Responsibility to the Public

Corporate Responsibility Process (CRP)

Safe environment for patients, employees and visitors

Regulatory/licensure

Accreditation

Community Health

Bioterrorism Task Force

Contract Review Process

23. Preservation of the Earth 1,557,481 poundsrecycled 24. Healthy Communities 25. Mission Awareness

Spirit Days

Reinforces the Mission throughout the year

Community Activities

• Adopt a Family

• Mark Twain Elementary

26. Charity Care

$35.5 million in charity care

$44.4 million in unreimbursed cost of services under Medicaid

27.