SSM Health CareSSM Health Care

Category 2:Category 2:Strategic PlanningStrategic Planning

Stacy ColemanStacy ColemanExecutive DirectorExecutive DirectorStrategic Planning & Decision Strategic Planning & Decision SupportSupport

Strategic Planning – Criteria Strategic Planning – Criteria RecapRecap

Strategy Development– Strategy Development Process– Strategic Objectives

Strategy Deployment– Action Plan Development and

Deployment– Performance Projections

Importance of LinkagesImportance of Linkages

Strategy Deployment/AlignmentStrategy Deployment/Alignment

Mission

Exceptional Health Care Services

Network Plan

Entity Plan

Department Plan

Employee Goals

Our key strategic challenges are:Our key strategic challenges are:– Patient safetyPatient safety– Nursing shortageNursing shortage– Increasing financial pressures, including Increasing financial pressures, including capital investment costs and capital investment costs and declining declining reimbursement reimbursement

– Growing customer expectationsGrowing customer expectations

Key Strategic ChallengesKey Strategic Challenges

Our MissionOur Mission

Through our exceptional health care services, Through our exceptional health care services, we reveal the healing presence of God. we reveal the healing presence of God.

– Exceptional clinical outcomesExceptional clinical outcomes

– Exceptional patient, physician and employee Exceptional patient, physician and employee satisfaction satisfaction

– Exceptional financial performanceExceptional financial performance

– DiversityDiversity

– Healthy communitiesHealthy communities

Strategy DevelopmentStrategy Development

Planning Innsbrook held in FebruaryPlanning Innsbrook held in February

Group sets three-year system goalsGroup sets three-year system goals

Annual updatesAnnual updates

Standardized assumption guidelinesStandardized assumption guidelines

Strategy Development: Minimum Strategy Development: Minimum Data SetData Set

External DataExternal Data– Consumer information analysisConsumer information analysis

– Demographic/socioeconomic analysisDemographic/socioeconomic analysis

– Competitor analysisCompetitor analysis

– Emerging technologiesEmerging technologies

– Payor analysisPayor analysis

– Public policy/legislative/accreditation Public policy/legislative/accreditation analysis analysis

Strategy Development: Minimum Strategy Development: Minimum Data SetData Set

Internal DataInternal Data– Medical staff analysisMedical staff analysis

– Product line analysisProduct line analysis

– Physical plant/technology analysisPhysical plant/technology analysis

– Human Resources analysisHuman Resources analysis

– Financial analysisFinancial analysis

– Clinical qualityClinical quality

Strategy Development: Strategy Development: Comparative DataComparative Data

– Competitive DataCompetitive Data– Information from other Information from other

organizations/sources on relative organizations/sources on relative performanceperformance

– Benchmark DataBenchmark Data– Best practiceBest practice– Best in class performanceBest in class performance

Strategy DevelopmentStrategy Development

Entities/Networks set goals and Entities/Networks set goals and objectives using:objectives using:– Input from Planning Innsbrook meetingInput from Planning Innsbrook meeting

– Results of Minimum Data Set (including Results of Minimum Data Set (including comparative data)comparative data)

– Physician inputPhysician input

– Departmental inputDepartmental input

Strategy Development: Capital Strategy Development: Capital Allocation ProcessAllocation Process

System-level approachSystem-level approach

Capital Allocation Council reviews capital Capital Allocation Council reviews capital projects over $500Kprojects over $500K

Operations Council determines Operations Council determines amount allocated under amount allocated under $500K$500K

Strategy DevelopmentStrategy Development

Finalize strategies and action plansFinalize strategies and action plans

Allocate resourcesAllocate resources

Establish timelinesEstablish timelines

Identify championsIdentify champions

Strategic, Financial & Human Strategic, Financial & Human Resources Planning ProcessResources Planning Process

Standardized submission formatStandardized submission format

Plans consolidated into single planPlans consolidated into single plan

Plans reviewed by corporate staff, Plans reviewed by corporate staff, including HRincluding HR

Strategic, Financial & Human Strategic, Financial & Human Resources Planning ProcessResources Planning Process

Presidents present entity plans to Presidents present entity plans to System ManagementSystem Management

Plan reviewed by SSMHC Board of Plan reviewed by SSMHC Board of DirectorsDirectors

Plan approval communicated to Plan approval communicated to presidents presidents

Vision reviewed by SSMHC Board of Vision reviewed by SSMHC Board of DirectorsDirectors

Strategic DeploymentStrategic Deployment

Departmental PostersDepartmental Posters Passport ProgramPassport Program

Strategic Strategic DeploymentDeployment

IP Loyalty

Pain Mgmt. Response

Meds. Del. W/in X min. of order

Call light response

I will respond in X min.

I will assess 1X/shift/pt

I will respond in X minutes

I will ask if there is anything else 100% of time

Pain assessed per pain scale

Entity Level

Drivers or KCRs

Department Level

Individual Level

Monitoring ProgressMonitoring Progress

System, network, entity and department System, network, entity and department measures measures

Performance indicator reportsPerformance indicator reports Quality reportQuality report Corrective action plansCorrective action plans

What We’ve Learned Through What We’ve Learned Through PDCAPDCA

Tying goals to mission Tying goals to mission Explicit systemwide planning Explicit systemwide planning

processprocess Minimum data setMinimum data set Integration of Human ResourcesIntegration of Human Resources Department postersDepartment posters Meetings in a BoxMeetings in a Box

And Keep in Mind …And Keep in Mind …

Balance standardization with Balance standardization with individuality.individuality.

Play well with others.Play well with others. Wear bifocals.Wear bifocals. Be agile, not fragile.Be agile, not fragile. Keep your sense of humor!Keep your sense of humor!