SreejiGopalResume - 23 Jun 2016

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Abrar A Siddiqui

Sreeji Gopal

Email: sreeji.gopal@gmail.comPune, India

Mobile: +91-967-333-1239

Professional Profile

I am a software architect working for APS with Avaya India. The practice plays a crucial role in pre-sales, integration architecture, and solution architecture for requirement gathering, developing and implementing massively scalable and high available systems capable of handling millions of transactions per day. I have expertise in Big Data systems with Hadoop eco systems (HDFS, MapReduce, Hive, Sqoop, Oozie, HBase, Pig, Core Java) building data warehouse platformation for Business Intelligence in Contact Center and Call Center environments. Collecting data from various sources and performing ETL, data massaging and views using Hortonwork HDP platform, Ambari platform for clustring, installing, administration & developing Big Data application for various customers.I have extensive domain expertise in multiple enterprise platforms, J2EE architecture, Client/Server technologies, IVR technologies and large scale distributed SOA.

I possess proven track record in achieving results in a fast-paced, multi-vendor, high-pressure environment, with constantly changing requirements and tight deadlines.Work ExperienceJul 1, 2015 to Jul 11,2016 | Software Architect | Avaya India.

With Avaya I have been working in the capacity of a Software Architect/Sr Consultant for their Professional Services domain, Emerging Products and Tecnology vertical. I lead all their client engagemnts for pre sales, new requirements, solutions, delivery and repeat engagemnts. I focus on custom application creation, package solutions, customzation of existing products and infra requirements. Building custom BI, DWH & Big Data application for contact and call center customers.May 1, 2015 to Jun 26, 2015 | Sr Software Architect | SunTec Business Solutions.

With SunTec I been working in the capacity of a Sr. Software Architect taking care of their core product platform, SunTec s Xelerate product delivers diversified billing and pricing projects, its capable in integrating with Banking, Finance and Telecom domains. I take care of creating architecture for the platform and building decoupled modules for easy integration and delivery.March 12, 2009 to April 28, 2015 | Solution Architect | IBM IndiaWhile in IBM I have played multiple roles as an architect, which helped me to qualify myself as a solution architect (pre sales), integration architect & application architect. As a presales solution architect I produced architecture for a J2EE (Java 2 Platform Enterprise Edition) based IVR in front solution was designed with centralized IBM WAS (Websphere Application Server) having HTTP communication on WAN MPLS (Multi-Protocol Label Switching) with IBM WVRs (Websphere Voice Response) located at circle data centers taking ISDN PRI input from GSM switches stationed locally. In this engagement, I designed the architecture for integrating IVR application with Prepaid Intelligent (IN) System using Webservices provided by Unified Prepaid Charging Interface for facilitating prepaid customers real-time details such as balance, recharge, and deductions. I used various hardware and software platforms in this project such as IBM xSeries, pSeries, OS platforms such as AIX, Windows, Oracle RAC (Real ApplicationCluster), Websevices, Rational Application Developer (RAD), Rational Software Architect (RSA) for designing and solution the project.In the capacity of an application architect I designed the architecture for enterprise solutions working with a Major Wireless Provider Account, where I lead the team in developing various voice applications in the enterprise domain. My responsibilities include working with the customer from concept to deployment of the application. I played a pivotal role in solution design, implementation, and roll-out of the Interactive Voice Response (IVR) integration with the AMDOCS billing system. I provided voice based solutions, manage critical projects pertaining to prepaid integration with Intelligent Network System, 121 marketing IVR, and products like Real-time Charging and Care (RECC), Dynamic Discounted Service (DDS), Media Service Gateway (MSG), and solution for mitigating default routing. As a technical lead for the IVR application development, I played a critical role in setting up the development team by interviewing candidates, conducting knowledge transfer sessions to new hires, and interfacing with clients for requirements. As subject matter expert (SME) for voice services, I provided critical support for resolution of high severity issues/outages related to inbound contact center and IVR.In the capacity of an integration Architect, I designed and developed the Extraction Transformation Loading (ETL) layer for transforming subscriber info from BSCS, Amdocs and UPSS databases to IVR local database. In this engagement, I enhanced the IVR application by designing an Enterprise JavaBean (EJB) client interface to interact with the AMDOCS billing system for fetching real-time billing details. I build the Extraction Transformation Loading (ETL) layer for transforming billing data from AMDOCS database (DB) to IVR DB. The IVR interfaced with Customer Relationship Manager (CRM) Open Data Source (ODS) using JDBC thin client connection to get customer online details.For integrating IVR application to SOA oriented Enterprise Application Integration hub I designed a JMS based message queue framework for the IVR application. I designed an XML synthesizer using Java Architecture for XML Binding (JAXB) based marshalling and unmarshalling Java pattern for building dynamic XML data, this XML data be used for transporting data to EAI hub.I was one of the key contributors in transforming clients legacy Customer Care Voice Platform to IBM proposed centralized Customer Care solution over the WVR (WebSphere Voice Response) Platform. I played a critical role in setting up infra at the circle and central data centre and successfully rolling out the centralized IVR solution on WVR platform PAN (Presence Across Nation) India. The IVR services 6 Million calls in a day. I also designed and developed Disaster Recovery for the centralized IVR solution, conducted the drill successfully that met agreed SLAs for RPO and RTO.I played a pivotal role in initial setup and streamlining of 24x7 Operational Support along with interviewing and selection responsibilities pertaining to formation of Support and Delivery Team required for the 121 - Promotional IVR.

I carried out the required infrastructure expansion for the centralized Customer Care IVR to address the clients business strategies and future goals.

As Subject Matter Expert (SME) for the account on Voice services, provided critical support for analysis and resolution of high severity issues/outages related to centralized IVR on WVR platform.Achievements:

Received IBM Mean Award for the Quarter 4, 2013

Recognized for excellent teamwork and project execution for "117" Tele-verification IVR under Account Recognition Program for Quarter 1, 2013.

Recognized for outstanding leadership, implementation & rollout of real-time charging component (RECC) under Account Recognition Program for Quarter 2, 2012. Recognized for nationwide rollout of WVR under Account Recognition Program for Quarter 1, 2010.

November 2007 to March 2009 | Project Lead | Span Services, Bangalore, India I was the project lead for Vocalocity Inc. account where I led a team of VXML (Voice Extensible Markup Language) and J2EE (Java2 Enterprise Edition), Session Initiation Protocol (SIP) & Call Control XML (CCXML) developers in developing small business VOIP phone services and applications many mobile care voice applications for large US based VOIP phone carriers. As the technical lead, I was responsible for solution design, implementation and deployment of applications on their HDAP Platform.

I played a pivotal role in design and development of many in house reusable assets such as VXML/CCXML framework, conferencing RTP based module, SIP session generator, application build tools and many utility Java APIs (Application Programming Interface) that were used in developing the customer applications.I also led development of web applications for various customer care and reporting applications on the iBatis and REST framework.

Jun 2004 to November 2007 | Senior Software Engineer | Alcatel-Lucent, Chennai, India

I was the team lead of J2EE (Java2 Enterprise Edition) developers. I designed developed and implemented solutions for Genesys Telecommunication Lab. I was responsible for preparing requirement specifications, application design, development, functional / system verifications tests and deployment of application.

I designed the framework to decode VXML pages, created modules for provisioning the Genesys Portal components using web based GUI interface. This GUI interface helped the GVP customer to provision their application with ease and error free.July 2002 to May 2004 | Module Lead | FXA Software Technologies, Chennai, India

Worked as a module lead for a Supply chain management in Chennai, I lead a team of 5 on design and Development of Pocket PC base applications and presentation layer with Smart .Net applications as c# code behind.November 2000 to July 2002 | Programmer | Zylog Systems, Chennai, IndiaWorked as programmer at Zylog systems, working on their various applications to support the clientsCertifications

IBM Certified IT Architect. ITIL V3 F certified. Web sphere MQ administration, development and implementation training. Microsoft Certified Professional. Hortonworks Certified Developer (in progress).Technical Skills

Big Data Hadoop

Voice Platforms / Signaling Protocols:Hortonworks HDP, Hadoop, Ambari, Hive, Pig, NoSQL, MapReduce, Sqoop, Yarn.

IBM WebSphere Voice Response (WVR), IBM WebSphere Unified Messaging (WUM), Nuance Voice Platform (NVP), ISDN-PRI, SIP, Avaya, Genesys

Architectures:SOA, Client/Server distributed architecture, OOAD with UML, SAAS on Cloud Computing, MS Visio and IBM RSA tool.

SOA Architecture Middleware:IBM BPM, Websphere Message Queues, Websphere Broker, IBM ESB,Websphere Broker Tool Kit, Websphere Integration Developer and Process Server.

Application Development:Java, J2EE, JMS, REST and SOAP web services, Struts, EJB, Maven, Springs MVC, Voice XML, XML, XSD, OSGI, JavaScript, Struts, JPA, JBoss Rule Engine, HttpClient, Swing, BIRT, Ajax, Log4j, PHP, SQL/ PL-SQL, Jenkins and Shell Script.

Databases / Data Replication Tools:Oracle RAC, BCMS, IBM Global Mirror, Oracle Data Guard, ODS, DB2, SQL Server, My SQL, MS-SQL Server, Postgress.

Development Tools/ Environment:IBM RAD, Eclipse, Ant, QuickBuild, CVS, Perforce, Clear Case, Putty, Cygwin, Jira, Confluence, Web 2.0,RIA, jQuery, Scrum.

Testing / Performance Tools:JUnit, JUnitPerf, JMeter, Jprofiler, Jetty, IBM Heap Analyser

Middleware:IBM WAS Network Deployment, JBoss, Resin, Tomcat

Operating Systems / Infra:AIX, Linux, Windows, IBM Power Series, X-series, VMware, SAN storage

Cloud Computing:Softlayer, Rightscale, IBM SCE+, Softlayer API, RightScale configurations, AWS, Google Cloud

EducationMaster of Computer Application (MCA) First Division Madras University

1998 2001

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