sprout named highest in customer satisfaction by g2 crowd

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Page 2: Sprout Named Highest in Customer Satisfaction by G2 Crowd

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Customer Care

At Sprout Social, we believe open communication creates progress. Therefore,

we welcome feedback from our customers (in any format or medium), because it

helps us build the best product and company possible. When that feedback is

positive, it reinforces that we’re headed in the right direction.

That is why we are excited to have received the highest satisfaction score in

the latest Social Media Management Report from G2 Crowd, a business software

review platform. The report, which is based on data from more than 600 reviews

written by business professionals, also named Sprout a “leader” in the space,

based on high customer satisfaction and substantial market presence. The report

found that 91 percent of reviewers believe Sprout is headed in the right direction

while 98 percent gave Sprout either four or five stars out of a possible five.

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Page 3: Sprout Named Highest in Customer Satisfaction by G2 Crowd

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Specifically, reviewers noted Sprout’s intuitive, user-friendly design as one of

their favorite aspects of the product and mentioned how getting new users

started on the platform is a hassle-free process.

“I love [Sprout Social’s] reporting, the PDF exports, the research capabilities and

the [feeds],” wrote reviewer Roxanne Darling, owner of Socialize Your Event.

“Above all, I can get things done in so many fewer clicks than on other platforms.

This makes it a pleasure to use, saves me and my clients’ time and means that I

am in a great state of mind when crafting my social messaging.”

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Page 4: Sprout Named Highest in Customer Satisfaction by G2 Crowd

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Sprout’s top-notch support staff also got quite a few callouts, with

reviewers rating our quality of support at 98 percent, compared to the category

average of 85 percent.

These B2B reviews represent more than a point of pride for us, however. We

know that many businesses are especially diligent in researching software before

making a purchase decision, and reviews from trusted peers make all the

difference.

We at Sprout are honored to power your social communication and wish to extend

a huge thank you to all of our customers for spreading the #SproutLove.

Care to give us a review as well? Hop on over to G2 to offer your feedback

anytime.

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Page 6: Sprout Named Highest in Customer Satisfaction by G2 Crowd

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BRENDAN SHEA

Brendan Shea is the Senior Manager of Content at Sprout

Social. A graduate of the Missouri School of Journalism and

Loyola University Chicago, he has worked in media,

advertising and higher education. He also attended grammar

camp—post college.

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Page 7: Sprout Named Highest in Customer Satisfaction by G2 Crowd

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Page 8: Sprout Named Highest in Customer Satisfaction by G2 Crowd

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