sprinter - mercedes-benz vans · 2019-10-07 · vehicledata x x model...

SprinterService Booklet

Order no. 6462 6243 02 Part no. 906 584 67 09 Edition MY2016

É9065846709OËÍ9065846709

Publication detailsInternet

Further information on Mercedes-Benz vehiclescan be obtained on the Internet atwww.mercedes-benz.comwww.mbusa.com (USA only)www.mercedes-benz.ca (Canada only)

Editorial office

You are welcome to forward any queries or sug-gestions youmay have regarding this Operator'sManual to the technical documentation team atthe address on the inside of the front cover.© Mercedes-Benz USA, LLC© Mercedes-Benz Canada, Inc.Mercedes-Benz USA, LLC and Mercedes-BenzCanada Inc. are Daimler companies.Not to be reprinted, translated, or otherwisereproduced, in whole or in part, without writtenpermission.Printed in Germany.

Thank you for choosing the new SprinterWe hope you enjoy your Sprinter. Vehicle safetyand operational reliability are two very impor-tant factors. To maintain them, regular mainte-nance services are necessary.We continuously strive to improve our productsand ask for your understanding that we reservethe right to make changes to the periodic main-tenance work for our vehicles.The information in this booklet is accurate attime of printing. At the time of your scheduledmaintenance appointments with your author-ized Sprinter dealer, the most current serviceinformation will be utilized for your vehicle's ageor mileage. Please check with your authorizedSprinter dealer for any changes to the periodicmaintenance work required for your vehicle.

PLEASE NOTE

WE STRONGLY RECOMMEND THAT YOU HAVEYOUR VEHICLE SERVICED BY AN AUTHORIZEDSPRINTER DEALER WHO IS FULLY EQUIPPEDTOPROVIDE THIS SERVICE ANDTHATGENUINEMERCEDES-BENZ PARTS BE USED.EMISSION CONTROL COMPONENTS AND SYS-TEMS CAN BE MAINTAINED, REPLACED, ORREPAIREDBYANYAUTOMOBILEREPAIRWORK-SHOP OR INDIVIDUAL USING CERTIFIEDPARTS.THE USE OF DEFECTIVE OR NON-EQUIVALENTPARTS CAN RESULT IN YOUR EMISSIONS PER-FORMANCE WARRANTY CLAIM BEING DENIED.

Symbols

The following symbols are used in this ServiceBooklet:

G WARNINGWarning notices draw your attention to haz-ards that may endanger your health or life, orthe health or life of others.

! Highlights hazards that may result in dam-age to your vehicle.

i Helpful tips or other useful information.

YPage

This symbol informs you where you canfind further information on a topic.

YY This continuation symbol indicates thata warning or procedure is continued onthe next page.

Vehicle sales/Vehicle warrantyissuer/Spare parts sales organization

Mercedes-Benz Canada Inc.98 Vanderhoof AvenueToronto, ON M4G 4C9www.mercedes-benz.caCustomer services:1-800-387-0100

As at 05.03.2015

General ................................................... 2Vehicle data ............................................. 2Protection of the environment ................. 2

Service Booklet ..................................... 3Introduction ............................................. 3

Active Service System (ASSYST) ........ 3Tire rotation ....................................... 3Severe operating conditions .............. 3Wear parts ......................................... 4Regular checks .................................. 4Notes on the warranty ....................... 4Service records .................................. 4Parts/service products ...................... 5

Exhaust system maintenance .................. 5Warning: exhaust gas aftertreat-ment system – diesel engines ............ 5BlueEFFICIENCY® exhaust gasaftertreatment using DEF ................... 5

Description of maintenance work forthe exhaust system .................................. 5

Changing the engine oil and filter ...... 6Replacing the air filter ........................ 6Replacing the fuel filter ...................... 6Checking the diesel particle filter ...... 6Refilling DEF ....................................... 6

Maintenance service ................................ 6Vehicle maintenance work(including exhaust system main-tenance) ............................................. 6Description of maintenance work ...... 7Additional work .................................. 8

Confirmation ............................................ 9Tire rotation ....................................... 9Delivery inspection .......................... 11Maintenance service ........................ 12

9065846709 É9065846709OËÍ

Contents 1

Vehicle data

X XModel Vehicle identification number (VIN)

X XDate of the first registration Paint and code

X XLicense plate License plate




Protection of the environment

Natural resources form the basis of our exis-tence on this planet. The objective is to use thenatural resources which form the basis of ourexistence on this planet sparingly and in a man-ner which takes the requirements of both natureand humanity into account..Our declared policy is one of integrated envi-ronmental protection, starting at the root cau-ses and encompassing in its management deci-sions all the consequences for the environmentwhich could arise from production processes orthe products themselves.You too can help protect the environment byoperating your Sprinter in an environmentallyresponsible manner.Fuel consumption and the wear of your engine,brakes and tires largely depend on the operatingconditions and your individual driving style. Toreduce fuel consumption and wear, note the fol-lowing:Ravoid short trips.Ralways ensure that the tire pressure is cor-rect.Ravoid frequent and abrupt acceleration.Ravoid carrying unnecessary weight.

Rremove ski and roof racks once you no longerneed them.Rdo not warm up the engine while the vehicle isstationary.Rshift gears in a timely manner so that eachgear is used only up to 2/3 of its maximumengine speed.Rmonitor the fuel consumption.A regularly serviced vehiclewill also help protectthe environment. Comply with the maintenanceintervals indicated by the ASSYST service inter-val display, as well as any other maintenancework that is described in this booklet.We recommend that you have the maintenanceservice carried out by an authorized SprinterDealer using genuine Mercedes-Benz parts.

2 Protection of the environmentGe

neral

Introduction

Active Service System (ASSYST)

General notesYour vehicle is equipped with the Active Ser-vice System (ASSYST), which will alert youwhen it’s time for service. The system usesactual engine operating conditions to calculateservice intervals based on your driving condi-tions.Driving conditions such as frequent stop and go,extended idle time, short distance driving andfrequent cold starts will increase the frequencyof required vehicle service. Under severe con-ditions, you might be prompted for service asearly as every 10,000 km.The maintenance computer tracks distancedriven and the time elapsed since your last ser-vice. The service is shown in the multifunctiondisplay in the instrument cluster.Under no circumstances should serviceexceed 30,000 km or 12 months.The multifunction display shows a messageapproximately one month before the mainte-nance service is due. It indicates when the nextservice is due in kilometers or days.The symbols or letters on the service displayshow the type of service that is due.¯ or AA Oil service plus° or BB Maintenance serviceThe sequence of Sprinter services is A-B. Thefirst oil service plus (Service A) is followed by themaintenance service (Service B).

Tire rotationYour vehicle's tires are a critical component tooverall vehicle performance and stability. Theuseful life of tires will vary and is proportional totire type, speed rating, ambient conditions, tireloads, tire inflation pressure, road surfaces, andindividual driving style. We therefore recom-mend regularly checking the tires for wear andcorrect tire pressure, and - if the tire configura-tion allows - that the tires are rotated regularly.Tires can only be rotated on vehicles with thesame tire size on the front and rear axles.If your vehicle's tire configuration allows for tirerotation, tire rotation should be performed inaccordance with the recommended intervals, or

sooner at the first signs of irregular (uneven)tread wear. Tire rotation recommendations willlikely necessitate a tire rotation at least at everymaintenance service.

Single tires at rearIf your vehicle is equipped with tires of the samesize, tires can be rotated by following a front-to-rear rotation pattern that will maintain the inten-ded rotation (spinning) direction of the tire (onunidirectional tires, an arrow on the sidewallindicates the intended rotation or spinningdirection of the tire).

Dual tires at the rearIf your vehicle is equipped with tires of the samesize, the tires on the front axle can be rotatedwith the inner tires on the rear axle in pairs sothat the intended rotation (spinning) direction ofthe tires remains the same. If the tread patternon the tires is not unidirectional, the outer tireson the rear axle can be rotated from one side tothe other.

Diagram showing tire rotation for single and dualtiresThis Maintenance Booklet contains a practicaltire rotation confirmation page, which you canuse to record the date andmileage for every tirerotation (Y page 3).

Severe operating conditionsThe maintenance intervals have been deter-mined so that under normal operating condi-tions the vehicle should operate properlybetween maintenance services. Severe operat-ing conditions may require that the followingparts be replaced at shorter intervals:RINTERIOR FILTERS

Introduction 3

ServiceBooklet

(Examples: dust filter, recirculating air filter,activated charcoal filter or combination filter)are to be replaced as indicated by the main-tenance computer. Under severe dust condi-tions, or if the climate control is operated fre-quently in air recirculation mode, the filtersshould be replaced more frequently than indi-cated by the maintenance computer.RCOOLANTThe coolant (water/anticorrosion/antifreezemixture) should be replaced at the specifiedmaintenance intervals.The coolant may need to be replaced morefrequently if it is not maintained correctlyand/or anticorrosion/antifreeze productsother than those approved for your vehicle arebeing used. You can find coolant instructionsunder the "Coolant" section of the vehicleOperator's Manual. Contact an authorizedSprinter Dealer for a list of anticorrosion/antifreeze products that are approved foryour vehicle.

Wear partsThe maintenance computer recommends theinspection of certain wear parts, however, itcannot judge the condition of these wear parts.Only qualified aftersales technicians can deter-mine if a wear part should be replaced.

Regular checksIn addition to the maintenance service, youshould also perform regular checks on the fol-lowing (e.g. weekly, when refueling, or beforeany long journey):ROil level – Depending on the vehicle equip-ment, check the oil level of the engine usingeither the oil dipstick or using the control sys-tem via the multifunction steering wheel/multifunction display. Refer to the Operator'sManual for more information on measuringthe engine oil level.RCoolant level – The correct procedure forchecking the coolant level is described in theOperator's Manual.RBrake fluid level – If the brake fluid has to berefilled, visit an authorized Sprinter Dealerand have the cause determined, e.g. leakageor worn brake pads.

RWindshield washer system – If the washerfluid level falls below 1/3 full, the warninglamp for the washer fluid level lights up. Addwasher fluid mixed with an approved wind-shield washer concentrate, test function andcheck wiper blades.RLighting systemRTire condition and tire pressure – Check atleast once a month. Refer to the "Tires andWheels" section in the Operator's Manual forguidelines and the correct procedure forchecking the tire condition and tire pressure.

Notes on the warrantyAn extensive and well-equipped network ofauthorized Sprinter Dealers is available to carryoutmaintenancework. Your authorized SprinterDealer can ensure that your vehicle is thor-oughly serviced and repaired by professionals.Please see the Service and Warranty Informa-tion Booklet for detailed information on war-ranty terms and coverage.Please follow the maintenance instructionsin this Maintenance Booklet, even if youallow a third party to use the vehicle andentrust them with care of the vehicle. Onlyin this way will you be able to ensure thatyour warranty rights are not affected.We strongly recommend that any mainte-nancework on your vehicle is carried out byyour authorized Sprinter Dealer which isfully equipped to perform this service.Please note that special instructions and specialmeasuring devices are required for servicing theengines in order to comply with legal require-ments concerning exhaust emissions. Modify-ing or tampering with emissions components isnot permissible. Your authorized Sprinter Dealeris familiar with the relevant regulations.

Service recordsYour authorized Sprinter Dealer will certify inthis booklet themaintenance services that it hasperformed on your vehicle.Other than themaintenance services described,the Maintenance Booklet does not record orreflect any repair work that may have been per-formed on your vehicle. Please keep thosereceipts with your vehicle records.

4 IntroductionServiceBooklet

You can find information about the warranty inyour Service and Warranty Information Booklet.Your authorized Sprinter Dealer will gladly pro-vide more information on the maintenance ofyour vehicle.

Parts/service productsWe recommend using only genuine Mercedes-Benz parts for service and repair work, sincethese conform to our specifications. In addition,use only fuels, lubricants and corrosion inhibi-tors/antifreeze agents that correspond to thefactory specifications. Please see your author-ized Sprinter Dealer formore information on thissubject.

Exhaust system maintenance

Warning: exhaust gas aftertreatmentsystem – diesel enginesYour Sprinter is equipped with emission controldevices to comply with current diesel exhaustemission regulations in countries where thevehicle is certified for sale. Follow our recom-mended maintenance instructions in order toensure the proper operating state of your vehi-cle.Note the following:a) Diesel engines require diesel fuel withextremely low sulfur content for road vehicles(maximum 15 ppm sulfur), in compliance withASTM D975 standard. Failure to use ultra lowsulfur highway diesel fuel (ULSD) can severelydamage the vehicle's exhaust gas aftertreat-ment system.b) We approve the use of B5 (standard ULSD,which may contain up to 5% bio-diesel) for allBlueEFFICIENCY ® diesel engines.Diesel fuels that contain a higher proportion ofbio-diesel, e.g. B20 or pure bio-diesel fuel, canseverely damage the engine and fuel systemandare not permitted.Contact your Service Center for more informa-tion. If the B5 bio-diesel blend is not clearlylabeled to indicate that itmeets theULSD stand-ard, it should not be used. The New VehicleLimited Warranty does not cover damagecaused by the use fuels that do not meet ourapproved fuel standards.

c) The prescribed enginemaintenanceworkmust be carried out fully and at the requiredintervals.d) The exhaust gas aftertreatment systemoperation must not be modified in any way.Alterations are not permissible by law. Altera-tions can also damage the catalytic converterand result in increased fuel consumption andimpaired engine running conditions.If the "CHECK ENGINE" indicator lamp lights upin the instrument cluster when the engine isrunning, this indicates that there may be a mal-function in the engine control system or in theexhaust gas aftertreatment system.We recommendhaving themalfunction checkedas soon as possible.

BlueEFFICIENCY® exhaust gas after-treatment using DEFBlueEFFICIENCY® exhaust gas aftertreatmentrequires a reducing agent (DEF) in order to func-tion properly. Maintaining the level and condi-tion of the DEF is part of the regular mainte-nance service work.DEF is a non-flammable, non-toxic, colorlessand odorless, water-soluble liquid.

! Only use DEF according to ISO 22241. Donot add special additives to DEF or dilute itwith water. This can damage the BlueEFFI-CIENCY® exhaust gas aftertreatment.

Description of maintenance work forthe exhaust system

The composition of exhaust emissions is influ-enced not only by the exhaust gas aftertreat-ment system, but also by various engine partsand their settings.Maintenance of the exhaust systemmust there-fore include these engine parts. Some mainte-nance jobs are actually only tests. They areimportant, however, because they allow earlydetection of discrepancies which can later leadto increased exhaust emissions. It is generallyless costly to adjust deviations of this sortimmediately than to wait until they incur highrepair costs. The maintenance intervals havebeen determined so that the vehicle, under nor-

Description of maintenance work for the exhaust system 5

ServiceBooklet

mal operating conditions, should operate prop-erly between maintenance services.

Changing the engine oil and filterReplace the engine oil and oil filter every A and Bservice. If oil consumption increases, determinethe cause and carry out the work necessary toremedy it. Do not reset the service interval dis-play if the oil level is filled up or the oil is changedat times other than the recommended A and Bservices.

Replacing the air filterReplace the air filter every 60,000 km, or every4 years (whichever comes first) when dust con-ditions are normal. Clean the air filter cap andhousing before removing the air filter.

Replacing the fuel filterReplace the fuel filter every 60,000 km.

Checking the diesel particle filterThe level of the diesel particle filter must first bechecked at 150,000 km.If the saturation level is still below the thresholdvalue at 150,000 km, the saturation level of thediesel particle filter must be checked again ateach subsequent oil service plus/maintenanceservice.If the level of the diesel particle filter is above thelimit value, the diesel particle filter should bereplaced.Once the new diesel particle filter has beeninstalled, the checking cycle starts again after150,000 km.

Refilling DEFFill up the DEF at every A and B service, pluswhen indicated in the instrument cluster.

Maintenance service

Vehicle maintenance work (includingexhaust system maintenance)i Themaintenance services should be carriedout at the specifiedmileage or after the speci-fied number of years (whichever comes first).

You can find detailed descriptions of the main-tenance services here (Y page 7).You can find a description of the scope of main-tenance for the exhaust system here (Y page 5).

6 Maintenance serviceServiceBooklet

Description of maintenance work

Oil service plus/maintenance service

Service A Service B

Check by service advisor

Check vehicle for corrosion, accident and paint damage ^ ^Oil service

Engine: oil and filter change ^ ^Lubrication work

Lubricate trailer coupling ^Lubricate hinges of the rear door (separate invoice) ^Maintenance

Check function and condition

Indicators, indicator lamps ^ ^Headlamp, tail lamp ^ ^Windshield wipers, rear windshield wiper, windshieldwasher system, headlamp cleaning system

^ ^

Seat belt, seat belt buckles, seat belt buckle extensionsin the front

^ ^

Seat belt, seat belt buckles, seat belt buckle extensionsin the rear (separate invoice)

^ ^

Integrity test and condition checkObserve line routing and chafing.If there is fluid loss, determine the cause and remedy it

All assemblies: engine, transmission, transfer case,axles, steering, power steering pump, brakes

^ ^

All lines, hoses and sensor cables ^ ^All reservoirs, shock absorbers, front axle joints, bel-lows, dust caps

^ ^

Supplementary rubber springs ^ ^Steering mechanism: tie rod, steering rod, bellows, dustcaps

^ ^

Check fluid level and correct

Engine cooling system: check coolant level in the cool-ant expansion tank (corrected and invoiced separately)

^ ^

Hydraulic brake system ^ ^Power steering ^

Maintenance service 7

ServiceBooklet

Service A Service B

Auxiliary battery in the engine compartment ^Windshield washer system ^ ^DEF reservoir ^ ^Engine

Check poly-V-belt for signs of wear and damage ^ ^Replace fuel filter with water separator ^Chassis and body

Trailer coupling: check function, play and attachment ^Sliding door: check water drainage holes in the floor ^Replace the dust filter for rear compartment air condi-tioning (after 2 years at the latest, observe installationdate)

^

Replace dust filter for heating/ventilation or activatedcharcoal dust filter for air-conditioning system (after 2years at the latest, observe installation date)

^

Wheels, brakes

Check and correct tire pressures, including spare wheel ^ ^Tire sealant: check expiration date (renew if necessary;separate invoice)

^

Determine condition of brake pads. Vehicles with twintires and extra-wide tires: remove and re-install rearwheels and replace brake pads/linings if necessary(separate invoice)

^ ^

Determine condition of brake discs. Vehicles with twintires and extra-wide tires: remove and re-install rearwheels and replace brake discs if necessary (separateinvoice)

Parking brake: check lever travel (re-adjustment to beinvoiced separately)

^

Service indicator

Reset the maintenance computer ^ ^

Additional work

Once as part of the first service A (Z)

Retighten nuts and bolts

Rear axle: retighten u-bolts

8 Maintenance serviceServiceBooklet

Every first Service B, subsequently every 120,000 km

Automatic transmission: oil and filter change

Transfer case: oil and filter change (all-wheel-drive vehicles only)

Front axle transmission: oil and filter change (all-wheel-drive vehicles only)

Every 2nd Service B (Z2)

Replace the poly-V-belt

Every 2 years (Z2)

Hydraulic brake system: renew brake fluid

Every 60,000 km (Z3)

Replace the air filter, or every 4 years (whichever comes first)

For the first time at 150,000 km (Za)

Check saturation level of the diesel particle filter (observe installation date!)

At every fifth Service B/every 10 years (J10)

Rear axle: oil change

At every fifth Service B/every 15 years (J15)

Renew coolant (observe coolant mixture ratio)

Confirmation

Tire rotation

Date: Mileage:

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Confirmation 9

ServiceBooklet

Date: Mileage:

Date: Mileage:

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10 ConfirmationServiceBooklet

Delivery inspection

Delivery inspectionCarried out according to factory specifications

Mileage

Location

Date

Signature

Signature/stamp from an authorized Sprinter Dealer

Confirmation 11

ServiceBooklet

Maintenance service

DateMileageRepair order no.

Service AService B

Work in addition to the maintenance ser-vice

Z Z1 Z2 Z3

Za Z5

Oil changeEngineViscositySheet No.

Automatic transmissionSheet No.

Transfer caseSheet No.

Front axleSheet No.

Rear axleSheet No.

Replaced:Air filter elementFuel filter with water separatorDust filter: heating/ventilationCoolantBrake fluidDEF

Diesel particle filterDiesel particulate filter checkedDiesel particulate filter replaced

Signature/stamp from an authorized Sprinter dealer



Service AService B


Z Z1 Z2 Z3

Za Z5




Front axleSheet No.

Rear axleSheet No.




Confirmation 13

ServiceBooklet