sprint business mobility framework · carrier to support all os application runtime environments...

August 4, 2005

Sprint Proprietary. © Sprint 2004.All rights reserved. Sprint and the diamond logo design are trademarks of Sprint Communications Company L.P. All other trademarks are the property of their respective owners.

Sprint Business Mobility Framework

Location, messaging and notification for the mobile workforce

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2Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005

• Meet advanced mobility requirements beyond voice and data – Enterprises need to locate, track, direct, message and share

information with their mobile workforce and assets

• Quickly enable Mobile Applications– Application development must be accelerated, scalable, and based

on open standards to reduce complexity and speed to market

• Improve Productivity and Return on Investment (ROI) – Mobile workers need to leverage mobile applications in real-time to

deliver measurable benefits

Business Challenges

Today’s customers are looking for wireless carriers to:

“By 2010, 80 percent of key business processes will involve the exchange of real-time information involving mobile workers (0.7 probability)”. Gartner

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The Sprint Business Mobility Framework allows customers to build, enhance and customize mobile solutions for the Real-Time Enterprise

Solution Overview

• Deploys advanced wireless applications that meet user’s advanced mobility requirements for the field force

• Integrates Sprint’s industry-leading portfolio of Network-based services (Location, Messaging and Notification) to enhance mobile applications

• Enables a fast and seamless integration of business applications with a network gateway interface defined by the Parlay X Web Services standard

• Delivers a Value Proposition that is real and differentiated

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How the Solution Works• Customer purchases third-party application or develops their

own internal application – Applications are not provided by Sprint

• Application interfaces with Sprint BMF network capabilities via ESRI ArcWeb Services– Customer IT staff performs development work or– Third-Party Application Developer handles development

• Once the application is complete, customers can individually purchase and leverage the Network Based portfolio of services

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Field Service Automation

Web Services

Standard Developer Toolsets

IBM WebSphere Studio

ESRI ArcWeb Services

Microsoft Location Server

Sales Force Automation

Fleet Management

Supply Chain Mgmt.

Device Management

Call Control Services

Messaging Services

Network Availability

Notification

Presence, Location

Administrator Portal

Configuration Management

Sprint Network Services

Web

Ser

vice

s ga

tew

ay

Common Enterprise Middleware Application

Environment

Enterprise System Integrator

The ONLYcarrier to support all OS

Application Runtime Environments

Mobile Simple Apps (email)

Telecom Managers Portal

Integrates three components: a hosted application development environment , Third Party Applications (TPA), and Sprint Network-based services

Sprint Business Mobility Framework

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Application Development• The Sprint BMF solution offers the

flexibility to work with both new and existing applications.

• Web Services are highly interoperable. BMF has integrated with multiple ISVs including ESRI, IBM, Microsoft, and Oracle.

• Third-party applications that use these ISV offerings are integrated with Sprint’s BMF network capabilities

• ESRI provides additional tools to aid application development and customization

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Sprint Network-based Services

These services meet the following customer requirements:1. Locate2. Track3. Direct4. Message5. Information Share

Sprint’s CDMA network provides the services that customers need today:

Cell Sector Location, Precision Location, Presence, SMS Alerts, Voice Alerts, Presence Notifications, Location Notifications

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Customer Requirement1. LocateSprint combines three different technologies to deliver fast andaccurate location queries

• Precision Location – AFLT and A-GPS capabilities provide the latitude & longitude of a device along with a higher accuracy estimate. Covers Outdoors, Indoors and Urban Canyons

• Cell Sector Location – Less accurate than Precision location and provides the latitude & longitude of a device.

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2. Track

Track and manage mobile employees, vehicles or inventory

• Presence – provides a status indicating whether the device is on or off

• Location Notifications – allows application to be alerted when a device crosses a specified geo-fence boundary.

• Presence Notifications – allows application to be alerted when a device is turned on or off

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3. DirectEnable mobile employees to receive detailed driving directions - visually or audibly

• Uses Precision or Cell Sector Location services to provide driving directions

• Location Notifications – allows application to be alerted when a device crosses a specified geo-fence boundary.

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4. MessageSend mobile employees an SMS or Voice alert at a specific point in time or under pre-assigned parameters

• SMS Alerts – enables application server to easily send a text message to a device

• Voice Alerts – enables application server to call a phone and play a message using Sprint text to speech technology or via an audio file.

PersonTo

PersonSprint to Sprintor Inter-Carrier

ApplicationTo

Person

SchedulesNotificationsPublic announcements

PersonTo

Application

Create interactivity for userrequests for:• Campus directory• Voting/Polling

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5. Information ShareShare Third-Party Application data with mobile employees –or add PCS Vision to allow data transfers.

• Current 3G download speeds 50-70k on average• Future EV-DO download speeds of 300-500k on

average

Sprint PCS Business ConnectionSM

• Secure, real-time access to company email, directory/contacts and work calendars

Web Access • Reliable Internet and company network

connections

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Target MarketsApplication Developers

– Provide tools to help customers develop customized applications

Field Service Automation– Enable mobile service and repair technicians with access to software

to automate core business processes and coordinate work orders.

Field Force Management– Allow businesses to reduce expenses associated with transport and

delivery of services through improved employee management

Fleet Management– Monitor and manage assets and equipment and include location

services, work order management and dispatch functions

Asset Management and Tracking– Monitor and track high-value assets using specialized devices

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Value Proposition

• Increased productivity– Enhance productivity by eliminating downtime of field employees – Near real-time access to corporate data using Sprint’s PCS Network

• Cost Savings– Reduce operational expenses through enhanced productivity – Accelerate deployment with a higher ROI and a lower total cost of

ownership

• Improved Customer Satisfaction– Boost customer satisfaction by increasing responsiveness and face time– Handle an urgent incoming customer request immediately

By leveraging Sprint’s BMF services, customers can enjoy the following benefits that are tangible and immediate:

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Multiple End User BenefitsCompany with a mobile workforce• Enables customers to increased productivity, revenue and customer

satisfaction by enabling a real-time enterprise• Minimal investment and escalated speed-to-market to develop and

deploy mobile applications

Application Developer/Partner• An open standards-based Web services architecture facilitates a

multi-carrier environment• Pre-integration (including Sprint devices and certification) produces

faster implementation and deployment accelerate return on investment (ROI).

IT/Technical Staff• Interoperability based on standard Parlay gateways for easy and

common application interfaces• Pre-certification and testing reduces complexity and increases speed

of deployment

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Competitive Differentiators

• Support for more operating systems– Integrates with Java, Palm OS, RIM OS, Windows Mobile devices;

competitors are limited in device types

• Availability in more areas– Provides ability to locate devices indoors and in areas where competitor

location technology is hit or miss, such as urban canyons

• More flexibility in pricing and management– Pricing structure allows for sharing of services among multiple end-users– Telecom Manager’s portal enables corporate IT staff to manage end-users

and mobile applications

• Broader capabilities set– Cell sector location, Precision location, Text Messaging, Presence,

Presence Notification, Location Notification, Voice Alerts

BMF provides significant advantages over our competitors

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Why Sprint?

• Experienced industry innovator• Advanced, high-speed networks• Broad solutions portfolio• Comprehensive managed services• Established service management• Highly reliable network performance• Exceptional personnel

Sprint in Review

“Sprint has assembled all these resources while maintaining a financial position that is sound and stable.” — Gary Forsee

Sprint Chairman and CEO

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Aligo WorkTrack –

Time and Location Management for Mobile Workforce using Sprint Business Mobility Framework

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What is WorkTrack?

Locate and report on field activitiesManage remotely while in the field or on the move

Manage employees Time, Availability, and LocationDispatch Tasks to appropriate employee

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WorkTrack ValueReducing and Managing Payroll

Shifts start and stop when employees arrive and leave the job site and break times are reported

accurately – NO INFLATED OVERTIME.

Accomplishing More with LessKnowing where people and assets are leads to

more efficient dispatch.

Eliminating ErrorsNo paperwork means fewer inaccuracies and lower

administrative costs.

Working SmarterWorkTrack Dashboard contains reports to help you make smarter

business decisions by making you more aware of the details and costs of your business.

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WorkTrack offers a Solid ROI: Payroll Cost Savings Calculation Example

Number of Hours saved per worker per week: 3 hourHourly rate of employees: x $20/hrNumber of weeks worked in year: x 50 wksSAVINGS: =$3,000

New Phone from Sprint (approximate cost): $100Data Service Plan to Sprint ($25/month*): $300WorkTrack Monthly Fees ($15/month/user) $180WorkTrack Setup Fee (One time of $25/user) $25COSTS: = $605

Over $2000 savings per employee after paying for WorkTrack, phone and data plan

* Approximate estimation

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START SHIFT

OPTION TO SELECT/ENTER

JOB, LOT, COST CODE, TASK

TAKE A BREAK

STOP SHIFT

Configurable Time, Job, Task…

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Locate Nearest…

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Task Assignment and Dispatch

• Improved Employee Productivity– Dispatch new tasks and details to employees in real time – Find nearest, most appropriate employee for the job– Schedule employee’s daily activities from any web browser

• Advanced Reporting– Incorporate dispatched task information into payroll and billing reports– Integrate tasks with popular payroll and trouble ticket systems

• Improved Employee Productivity– Dispatch new tasks and details to employees in real time – Find nearest, most appropriate employee for the job– Schedule employee’s daily activities from any web browser

• Advanced Reporting– Incorporate dispatched task information into payroll and billing reports– Integrate tasks with popular payroll and trouble ticket systems

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Dashboard View & Reports

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Map ViewWhere are my employees? Where have they been?

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WorkTrack for Teams and Supervisors

Improved Productivity for Teams– Start employees shifts, jobs & breaks

while in the field

Greater oversight– Check status of all employees and add

notes– View the locations of tracked

employees while in the field

Wirelessly update WorkTrack Web-based reporting

Get Most of the Capabilities right in the Palm of your Hand!

Shift and Job Tracking for the supervisor in the field

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1

2

3

Generate the desired report in WorkTrack

Validate the data in the export window

Review the exported data in MasterBuilder

Tight Integration with Accounting/Payroll

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WorkTrack is a Service – No Software to Buy

• “Hosted” Service Model– No-equipment or software to buy

• Flexible Application– Matches your workflow

• Web-Based Reporting and Administration

– Powerful insight into your business

Time and Location Management for Mobile

Workforce

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Problem/Major Pain Point:Needed accurate, real-time timesheet and job information to reduce administrative costs & enforce corporate policies

Aligo WorkTrack Solution:Implemented WorkTrack for time, job and overtime policies with audit tracking and reportingAlerts for employees heading into overtime

Benefits: Eliminate manual timesheet processing and administrative overheadAccurate real-time payroll reporting to jobs workedAudit tracking of timesheet data and overtime Mileage and location tracking using location-based tracking phones

- Over 700 field users of WorkTrack

Customer Success Story

“We have confidence in Aligo to support our operational needs now and in the future.” said R. Todd Fearon, Senior Vice President of Anning-Johnson

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Problem/Major Pain Point:Needed to identify exceptions for field employee productivity and integrate location based services to better service customers

Aligo WorkTrack Solution:Implemented WorkTrack for time and tasks validated with location data while creating business rules to ensure exceptions were detected and reported.Integration with payroll and CTI/customer support system

Benefits: Eliminate manual timesheet processing and administrative overheadException reports on overtime, mileage odometer readings, delivery and service schedulesLocate nearest allowed them to respond to customer requests quickly Tracking provided estimated arrival time for delivery and service

- Over 1,000 field users of WorkTrackCustomer Success Story

“I love hard-dollar savings and short ROIs... This is how technology is supposed to work in a business.” said Bob Bramski, CIO of DS Waters

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WorkTrack Benefits

• Capability to offer location information and validation

• Ensure greater management oversight into field employees and activities

• Reduce or eliminate timesheet rounding or padding

• Minimize administrative overhead

• Provide higher level of service for your customers!

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Thank You!

Please Visit Us on the Exhibit Floor for a Demo

www.sprint.comwww.aligo.com

sprint business mobility framework · carrier to support all os application runtime environments...

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