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SPOT - Sustainable Performance Operation Tool of 4

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Answers for AMMAN22 11 2009

Select section IEnvironmental Management Systems OJ

Environmental Management Systems

Environmental policy

Do you have an environm ental policy to which the entire operation can commitgt

C y

Ii No

COon r ~now

Is the environmental pOliCY on display

C Veltshy

t No

~ Dont kooVi

Reporting lines

Do you have a designated environmental manager responsib le for all environmental issues

r ys

r No

( Dont know

J Structure

Do you have an environmental team and are all operational departments inVOlved in the team (including purChasing hOusekeeping FampB finance reservations engineering training HR and staff members from the local community)

( All of mSe r y~ som of Itle$~

No

Meetings

How frequently does the team meet

r Wefkly

r Twice per mltJl1th

r Monthlv

r Quartelly

( Annuftlly

Ii Nver

Commitment from upper management

How involved is the upper management with the Hotel I Resorts environmental programmegt

r RN It GM lun tnmrlllrt d 11 )ltlv~lv Ivolved UI rhl ffivlrnnflltIt~ rtldrtdgement team

( G~ lOmmltlrd

n7 nllnnll

8

SPOT - Sustainable Performance Operation Tool Page 2 of 4

r R~I I GM not m~olved

t Education

Do you have a dedicated training module for environmental issues aimed at different levels of staff

r 0t(11 at rt pnvlrunm p nti11 dlliing with SptClilh~1 t11)L11des fl)r different deparTments

r EnVlmnm-ntallralnlnl lor ilil staff

No envOI onm~n l a l trainIng

How do you maintain staff awareness of the environmental programme

bull regular meetings bull regular updatesmemos

bull posters

bull information on notice boards

r All of(h~

r n-ef of thplttgt

r- lilt of these

Non or these

t Review

Has an initial review of your envi ronmental performance been carried outgt

r I r No

r Dont know

Has an action plan been drafted quantifying short-term and long-term targets

r Ve

r- Ilo

r Dont know

Does your hotel carry out regular reviews and assessment of Its environmental performance including benchmarking and regular audits of impacts on local and global environmental issues

r lnttlly Bt-llctirnarkltH] and til ~nm II~I alH1lt~

r Annual Aud and [Mlhmarklng

C AnnO I Benrh~rklnl

r No

t Components of environmental management system ()

WhiCh of the following do your management policies procedures include

bull Local national and international environmental legislation including Montreal amp Kyoto protocols bull Regular review and monitoring of performance indicators and audits bull Waste management and monitoring

bull Water management and monitoring bull Energy management and monitoring bull Purchasing policies to ensure environmentally friendly products are used

r All oth~

( FI ~ of th-sO

r four of theoe

r llrree 01 theSl

r lwo Qf these

C ne 01 these

Ii None Of these

t EnVironmental Monitoring

()7()QII() 11


Which of the following does your environmental monitoring programme include

bull Monitoring of waste water discharge as required by national legislation for BOD E coli pH (monthly quarterly) bull Monitoring adjacent rivers and streams (quarterly)

bull Monitoring water consumption and production including any wells and boreholes used for on site extraction (monthly)

bull Environmental audit to measure progress towards targets

r Al l or thltcSl

r ThNgte r I~ce

r Two or th e

( One of thest

NOlle of the

Guest perception

Do you communicate to your guests vendors and local stakeholders about your environmental programme

r Yes

~lo

r Dcnt know

Do you encourage staff to tell guests about your environmental practices and features

( Yes

N

~ Don 1 know

Do you include information about your environmental programme in the guest handbook compendium

( Y 5

(l tilgt

( Dont I(now

Do you include information on signs where appropriate

r v

No

r Dont 0

Do you ask guests to reduce water and electricity consumption

r ye

NO

( L)on I ~now

DO you ask for green feedback from your customers

I V

No

r Dont know

Community involvement rJ

Do you work in coordination with the local community on environmental actions

r (

No

r Dont know

Do you work with other hotels and local businesses to Improve environmental standards in the local area or destination

r p

rio

( Oon[ know

j s S ()7lnRI()11

Performance Operation Tool 4 4

10K

I I 117111 SU 11 1 1


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Answers for AMMAIJ22112009

Select section IEnergy use and Global Warming

Energy use and Global Warming

~ Energy policy e Do you have a designated energy coordinator andor committee to champion efficiency

r y

Co No

( Don I kn)

Have you prepared an energy policy and a gu iding management practices handbook

r Dont kn0w

Have you set targets to reduce consumption

Yes

( II)

r- Don t know

Do you take corrective actions when the targets are not met

(0 Yrs

r NQ

r Dont know

J Metering

Does your sub-metering for electricity gas and other fuel consumption include the following areas

bull Restaurants

bull Kitchens bull Laundry if applicable

bull Public areas bull Water treatment plants bull Each building or room

bull Workshops

r All or tl~slt

r Five of Ihcs

r Four ~f tlese

(rI TIlre 01 these

( One of these

( None or tttgtlt

Are electricity costs charged to the different departments

r yes

I I n7 j(lIV7n I 1

SPOT - Sustainable Perfonnance Operation Tool Page 2 of8

r on t know

~ Monitoring impact on global warming and climate change ~)

Do you measure your contribution to global warming and climate change

r y Ii No

r Don t know

DO you know how much electricity you use

Ii Yes

r NQ

r Dont know

Do you know how much gas ( Natural gas CNG or Liquid Petroleum Gas LPG ) you use

(i Yes

r No

r Dont know

Do you know how much other fossil fuel (all coalgas) you use

r Yes

G No

r Don know

Do you monitor and benchmark these

to Yes

e No

r Don t kno v

Do you monitor other gasses which contribute to climate ch ange

r yes

Ii lIu

r Donr know

Do you know how much global warming is caused by each kind of energy

y~s

r flo

r Dont know

Have you Identified opportunities for phasing out fossil fuel use and designed an implementation programme

( OpportullltJes Identified dod Impl nIl1latlon PI ogr~ 111111 In 1113 P

r 0PPoltunlties Idtllrtnffi

( No

or Efficiency

Which of the following measures does your property take to improve energy efficiency

Checking hot water temperature is the minimum safe required temperatu re and nO hotter

Yes

r No

r Don I knolY

r NIP

()7f()SU)() I 1 s

SPOT - Sustainable Perfonnance Operation Tool Page 3 of 8

j

Checking AC and heating use Is minimized

r y

r 10

r Darn know

r NA

Use fresh air I natural ventilation instead of using AC In hotter weather

~ Ves

( No

( Don t xnQl

r NA

Use sprung automatic doors in air conditioned or heated areas

( Don t krgtO

r NA

Do not use electric immersion heaters and use heat pumps or gas burners in preference for water tanks

r Y~

11

r Dnnt ~now

r N

Use timers photo sensorS and motion detectors to control lighting

( Yes

( No

r DOll l kno

Usegt 90 energy efficient light bulbs (LEDCompact Fluorescents)

( ie

r lIu

r Dont know

r NA

Indude pressure recovery on desalination equipment to improve effiCiency where applicable

r ye

r No

r Oont know

Ii NA

Minimize laundry energy consumption through air-drying l minimization or laundry quantities and washing at the lowest water temperature required

r Ill

r Donl know

r rIfA

Offer staff and guest education on how to reduce energy consumption

(i y(Wj

r NO

r Don t ~no

r IliA

j j ()7()RJ)()11


(i (~

r No

( D l know

r N

Ensure buildings are weli insulated and there is appropriate use of shading in hot climates

I No

r D ~now

r NA

Have established a replacement schedule for all energy consuming equipment

r ylt-s

r ~o

r Dont knOllt

r NA

Ensure HVAC plant and other equipment are regularly maintained

Yes

I Ne

r Don t knaw

r NA

Ensure HVAC controls operate equipment in accordance with actual loads

rr Yelt

( No

r Oonl naw

r NtA

Kitchen energy efficiency measures are in place

r Yes

No

r OM know

r rJiA

Laundry equipment is maintained and operated correctly run at full load and shut down when idle

r Ye

r No

r Dont kno

r NIl-

Opportunities for efficiency improvements in laundry have been assessed and measures are in place (eg heat recovery techniques)

r Yes

(i No

r nant know

r IIIA

Renewables

What or your energy comes directly from a renewable energy source eg wind solar blofuel geothermal small scale hydro or indirectly from a renewable energy supplier

r 100

fl7 flSVfl 1 1


r 1S ~o

r 40

r 30

( 20~

r 10

Ii 0

Electricity Generation

Do you use gas fuel oil diesel generators (Induding fuel cells) as your main power source on your property

r yes

No

C Donl ~now

If you have your own power generating systems do you use heat recovery Combined heat (or chilling) amp power (CCHP amp CHPJ

( y 5

r NO

C Cont kIlO

If so what is the overall efficiency of your power generating system

r CHr amp ~tflciency

r CI1P with v~rall elfi(Jencv IlS

r (tW syitm wth ffi IPCV ~I)

r CliP system wlltl efl lciency 75

( CHP YMlm wllh miPII(y O~

r CliP s~st~m with efftltlency 50 ~

(i No Heat ReCOvery

Education

Is the staff in all departments trained in energy-efficient practices and the correct use 01 appliances

r No

r Dont kltgtow

Which of the following do you include in your starr guest education materials

bull To close doors and windows in air-conditioned or heated areas

bull Turn off lights when not in use bull Control air conditioning to avoid wasting energy through having set too cold bull Control Heating to avoid wasting energy through having set too hot bull Ensure fridge and freezer doors are kept closed to save energy

bull Minimize hot water usage and temperature to save energy bull Information for guests regarding laundry to avoid unnecessary laundry washing bull Information for guests regarding air conditioning settings and energy usage

bull Information for guests regarding heating and hot water usage

r 111 the~

Fille of the~ 3nd morl

r FOUl IJf tleS

r ThrH III rhee

r To 01 tI1ese

r One 01 these

r None of Ihese

Do you organise regular house consultations to identify where energy efficiency can be improved

r yes

()7 f()IU)() 1 1


(1 No

r von kno

Transport of food

Do you have a local purchasing policy to reduce transport energy consumption

r yes

(i No

( Don r know

If YES does the policy include

bull Strictly avoid any air-freighted food

bull Encourage use of in country purchasing

bull Encourage use of regional purchasing bull Ensure that at least half of the food is purchased 10Glily and travels less than 50 kms

bull Avoid energy intensive foodstuffs such as farmed meat and out of season vegetables

bull Include mostly food that has been produced in the 10GlI community

r All Of tIs~

I Five 01 rhe

r fJur of Ihegte

( Three or lhes~

r h 01 tl1es~

r On or these

(l None or these

Transport

Do you try to reduce your impact on global warming through your use of motorised transport7

( Yes

r No

( Dont know

Do you encourage the use of bicycles if appropriate

r Yes

r No

r Oont lo- now

Do you provide staff transport If required

r Ye shy

i flo

r Don know

Do you hire staff as locally as possible

( Yes

r flo

r D gtn kno lt

Do you avoid air transport

( y

~ No

r Don I kno

Do you ensure the use Of the most fuel-effident vehi cles

r fplt

V No

htt 11 hrc ISP TI I Ir c m leted assessme t 071OROOll

8


i Don t kno

Do you ensure your company is Carbon Neutral with respect to transport

Do you encourage the use of public transport with the exception of flying

r Yes

~jQ

r Onnl know

Do you avoid the use of 2-stroke engines

r tee

r Jo

r DOn I know

Guest activities

Do you try to reduce energy consumption of guest activities

r yes

r No

r DOll l know

If YES do you

bull Use fuel efficient vehicles including avoiding 2-stroke engines

bull Provide non-motorised activities like sailing kayaking kitesurfing cycling hiking etc

bull Encourage local activities bull Help local activity providers to use more efficient equipment bull Help local activity providers partners to be more environmentally aware

r All of thprc

r r0 of these

r 111 elgt of tIese

r 110 of these

r One 01 these

r rln of thpsp

Guest travel and global warming

How do you address the global warming caused by the energy associated with guests travelling to your hotelresort

bull Educate guests bull Where possible encourage guests to take the train coach Instead of short haul flights bull Help guests with travel arrangements for alternatives to short haul nights

bull Offer guests the option to offset the pollution caused by their transport through accredited schemes such as investing in renewable energy or developing new forests

r All 01 theso

( Thr~ of thee

r Two 01 these

Ii None of thes

Copyroghl copy 2008 [ntematlonal Tourism Partne rship 15- 16 Cornwall Terrace London NW I 4QP UK Te l + 44 (0) 20 7467 3600 3622 fax +44 (0) 20 7467 3610

htto1 Isoot fshrcomS POTIhote Isreoortscom Dieted assessmentasnx ()7()SV() 11

- Sustainable Perfonnance Operation Tool Page 80f8

to

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Answers for AMMAN22112009

Select section IWater and Wastewater Management J

Water and Wastewater Management

oJ Water source and efficient usage

Do you have a policy to min imise the Impact of your water usage on the local national environment

bull Ye

~ Nn

C Dont know

Do you have extensive sub-metering for wate r to identify usage by individual departments within the hotel such as the laundry kitchens and restaurants

i Yes

G rlO

r Dont ~now

Are water costs charged to the departments

I Yr

Ii No

r Dltln 1 know

Do you benchmark your water consumption

I VS

(i No

r Dont knov

Have you set targets to reduce consu mption

(i y~

r No

r Dont know

Do you take corrective action when the targets are not met

( yeo

r ~o

r Don t know

Do you daily check on departmental water con sumption to identify leakage

r y

I OM kno

Do you utilize automatic taps where appropriate

r VB

Ii No

()7()Qf)()11


Do you have a guest and staff laundry reduction programme (towel and linen reuse)

r Ye

r ric

r Don t kllow

DO you have individual meters per room

r y 5

( No

r DOIIt knO

Do you use low flow taps and fitting throughout especially showers

F f 5

r Nil

( Donl kMW

Have you installed low-flush wes Or devices to reduce the number of litres per flush

C Y~

~ rIll

( OM t know

Do you collect rainwater (unless in a very low rainfall environment)

r Y 5

ic N

r- Don t ~now

r ilIA

Do you take care to avoid over extraction of groundwater through careful monitoring of groundwater levels where used

r ys

r I C Don t know

(i NA

Do you maximize the efficiency of desalination plants through maximizing recovery of heat I pressure

r Yes

r NO

r 0 ltlt know

r ~UA

Do you avoid non-native vegetation and irrigation other than with wastewater

r YB

Ii No

r Don t kno

Do you avoid Irrigation during daytime in hot climates

)es

r No

r DonI knm

r NI

Do you SOurce water from a completely sustainable source using only renewable energy

r Yes

~ No

r 7fQ1ll


Are relevant drinking water quality standards and codes identified and met

Yes

r Nn

r Dont knov

Wastewater Treatment

Is your hotel taking action to maximize water reuse and to reduce pollution caused by wastewater di scharge

r Yes

( No

r 00lt11 kn~1

Are relevant wastewater quality standards and codes identified and met (Ie discharge consents water testing etc)

~ Ye

r No

r Dont know

Do you have a wastewater treatment system

r Yes

Ii rlc

r OU t knilw

Do you use environmentally friendly cleaning products in kitchens and laundry

r Ys

i Nc

r Dont know

DO you connect all facilit ies to your wastewater treatment system

r ye-

1 110

r DOnt MW

Ii NA

00 you regularly (at least quarterly) monitor wastewater treatment system performance lor BOD 55 pH colli forms etc and ensure they meet applicable standards especially If discharged off site

r YS

r No

( Donl know

~ I~IA

00 you take precautions to ensure there is no Legionella contamination (ie cooling towersshowers etc)

CI Vs

r t~ o

r Dont know

Are bl-annual tests carried out and passed for Legionella bacteria

r- y r 110

r Donl know

DO you monitor energy consumption and flow rates in your water treatment plant discharge

I e

httn ~Iltmot flthrcomS POTIhote Ilt renortscom nleted ()7()RI() I I assessment Isnx


C [1 0

r Dont know

Do you harvest methane from the system

r Yes

No

r Don r know

Do you have grease traps in place in kitchen sinks

r- r~lt

r NO

r [l0ll1 know

Do you have a regular maintenance programme for your wastewater treatment plant grease traps etc

r Yes

C 0 r Dont know

Do you have a system which operates with minimal input of energy

V~

r r~ (

r Don t know

~ Wastewater Recycling

Do you recycle wastewater for use on site

r 100 ltto Ml~1 (ecyde un middott~

r 50 aste water reultea

~ 1lt0

~ Volume of water used

How much clean water (drinkable water) do you use per guest nightgt

r U5m3

r lt 17511

r lt t m3

r 1 251

( lt l5m)

lt Jm3

r gt 2m) per Qcrupl~d mom I 1101 o(

Education

Staff amp Guest education

Does your staff training Include instruction on direct water saving measures

r )plt

(- Nt

r Don t kno

Does your staff training include instruction on indirect water saving eg through minimising laundry

r y~

No

r Donl know

fI7f10 I fI 1 1

SPOT - Sustainable Performance Operation Tool Page 5 of5

Does your staff training include t raining on correct use (dilution) of detergents

Ii y~

( No

r on[ know

Do you have an extensive staff education programme on sav ing water

r Yes

Do you have guest education information material explaining the environmental benefits of saving water

r (es

(i NO

r Don t know

01 Water resource vulnerability

Does your hotel impact on the local communltys water supply or are local communities concerned about the Impact of your hotel and facilities such as golf caurses on their water

r You have rEltker1 and lhert dre flu rea1 l ) l-I~I1IVeoJ pft)(llen1s wltll ~t1~ Wifpr ~uprly

r You havI ad(essp~ Ihe lro~leOl arlit r1 lfroe1 (0111115 -rmiddot ha~ ~y With the rmiddotmiddotmiddotwlt

r (Oll are Implement ing ~UluIW greed with the o~e~t ed LominunlUs

i You dre WOI kino wJth ltfectcd cammUJlIUes t(l finrj O(nltlttoq

r YOII ~Ie w~stlatltJ the r~ t calise II~ PUJI I dlld loOklllQ for my to reduce Impaa

( There 15 a probl~m blJ you hove not aQdreSscQ It

(7 Dm t know

Copyrlght 2008 Interna t ional Taufl sm Partnership 15 16 Cornwall Terrace London NWI 4QP UK Tel~ +44 (0 ) 20 7467 3600 3622 Fa x +44 (0) 20 746736 10

Licenced to Four Seasons Hotels Ltd

()7I()O)()ll


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Answers fo r AMMAN22 112009

Select section IWaste Management

Waste Management

Waste management and disposal

Do you have a designated person responSible for waste managementgt

r 1~5

r NIJ

( Dnn t kllow

Do you carry out regular waste audits (at least annually) to identify waste sources

r (es

r No

( DOIIt kilo

Do you have a waste reduction programme with specific reduction targets

r Dont know

Do you have a waste reuse policy

Yes

r flo

r Dont kno

Do you compost I reuse organic wastegt

( Yes

Ii No

r Dunt know

DO you Import fertilizer

r Yes

No

r Dont i(1~~

Do you recyde waste

r Ytgt

r- No

r Dont kMV

Do you dispose or any remain ing waste In an environmentally well-managed disposal facility

()7 ( Q 1 () 1 1

8


s

Do you remove hazardous waste for proper disposal

r y~

(i rllgt

r DOIn ~now

~ Reduction 8r reuse

Does your purchasing department liaise with the other staff to

Reduce waste through use of refillable containers

r yes

(i Na

r Jon f know

r NfA

Reduce waste through bulk purchasing

Y S

r No

r Dont now

C rJtA

Work with suppliers to reduce packaging

r yes

(i No

r Don t kllnw

r NA

Separate recydable waste at source

C y~

R No

r Dont know

r NIA

Compost organics for use in gardens

r Yes

~ No

r Don t know

r Ili A

AvOid disposable products and reuse where possible

r Yes

(i- No

r Donr knOw

r NfA

Reuse materials such as paper amp old bed linen I table wear

a Yes

r 10

r Dont know

r rtfA

Reduce waste in marketing by using new media technologies

()7 ()SV7 () 1 1


r R~I I GM not m~olved

t Education

Do you have a dedicated training module for environmental issues aimed at different levels of staff

r 0t(11 at rt pnvlrunm p nti11 dlliing with SptClilh~1 t11)L11des fl)r different deparTments

r EnVlmnm-ntallralnlnl lor ilil staff

No envOI onm~n l a l trainIng

How do you maintain staff awareness of the environmental programme

bull regular meetings bull regular updatesmemos

bull posters

bull information on notice boards

r All of(h~

r n-ef of thplttgt

r- lilt of these

Non or these

t Review

Has an initial review of your envi ronmental performance been carried outgt

r I r No

r Dont know

Has an action plan been drafted quantifying short-term and long-term targets

r Ve

r- Ilo

r Dont know

Does your hotel carry out regular reviews and assessment of Its environmental performance including benchmarking and regular audits of impacts on local and global environmental issues

r lnttlly Bt-llctirnarkltH] and til ~nm II~I alH1lt~

r Annual Aud and [Mlhmarklng

C AnnO I Benrh~rklnl

r No

t Components of environmental management system ()

WhiCh of the following do your management policies procedures include

bull Local national and international environmental legislation including Montreal amp Kyoto protocols bull Regular review and monitoring of performance indicators and audits bull Waste management and monitoring

bull Water management and monitoring bull Energy management and monitoring bull Purchasing policies to ensure environmentally friendly products are used

r All oth~

( FI ~ of th-sO

r four of theoe

r llrree 01 theSl

r lwo Qf these

C ne 01 these

Ii None Of these

t EnVironmental Monitoring

()7()QII() 11






r Al l or thltcSl

r ThNgte r I~ce

r Two or th e

( One of thest

NOlle of the

Guest perception


r Yes

~lo

r Dcnt know


( Yes

N

~ Don 1 know


( Y 5

(l tilgt

( Dont I(now


r v

No

r Dont 0


r ye

NO

( L)on I ~now


I V

No

r Dont know



r (

No

r Dont know


r p

rio

( Oon[ know

j s S ()7lnRI()11


10K

I I 117111 SU 11 1 1



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r y

Co No

( Don I kn)


r Dont kn0w


Yes

( II)

r- Don t know


(0 Yrs

r NQ

r Dont know

J Metering


bull Restaurants



bull Workshops

r All or tl~slt

r Five of Ihcs

r Four ~f tlese

(rI TIlre 01 these

( One of these

( None or tttgtlt


r yes

I I n7 j(lIV7n I 1


r on t know



r y Ii No

r Don t know


Ii Yes

r NQ

r Dont know


(i Yes

r No

r Dont know


r Yes

G No

r Don know


to Yes

e No

r Don t kno v


r yes

Ii lIu

r Donr know


y~s

r flo

r Dont know




( No

or Efficiency



Yes

r No

r Don I knolY

r NIP

()7f()SU)() I 1 s


j


r y

r 10

r Darn know

r NA


~ Ves

( No

( Don t xnQl

r NA


( Don t krgtO

r NA


r Y~

11

r Dnnt ~now

r N


( Yes

( No

r DOll l kno


( ie

r lIu

r Dont know

r NA


r ye

r No

r Oont know

Ii NA


r Ill

r Donl know

r rIfA


(i y(Wj

r NO

r Don t ~no

r IliA

j j ()7()RJ)()11


(i (~

r No

( D l know

r N


I No

r D ~now

r NA


r ylt-s

r ~o

r Dont knOllt

r NA


Yes

I Ne

r Don t knaw

r NA


rr Yelt

( No

r Oonl naw

r NtA


r Yes

No

r OM know

r rJiA


r Ye

r No

r Dont kno

r NIl-


r Yes

(i No

r nant know

r IIIA

Renewables


r 100

fl7 flSVfl 1 1


r 1S ~o

r 40

r 30

( 20~

r 10

Ii 0



r yes

No

C Donl ~now


( y 5

r NO

C Cont kIlO








(i No Heat ReCOvery

Education


r No

r Dont kltgtow






r 111 the~


r FOUl IJf tleS

r ThrH III rhee

r To 01 tI1ese

r One 01 these

r None of Ihese


r yes

()7 f()IU)() 1 1


(1 No

r von kno

Transport of food


r yes

(i No

( Don r know







r All Of tIs~

I Five 01 rhe

r fJur of Ihegte

( Three or lhes~

r h 01 tl1es~

r On or these

(l None or these

Transport


( Yes

r No

( Dont know


r Yes

r No

r Oont lo- now


r Ye shy

i flo

r Don know


( Yes

r flo

r D gtn kno lt


( y

~ No

r Don I kno


r fplt

V No


8


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