KUWAIT NETWORKING EVENT September 16th, 2013

Sponsored by UNITED FACILITIES MANAGEMENT

AHMAD YOUSEF AL KANDARI

CEO

United Facilities Management

FM Challenges in the Kuwait Market The way forward

PAUL ZALLOUA

Director of Operations

United Facilities Management

Who is UFM?

• Established 2008 as KUFM

• First specialized IFM company in Kuwait

• Full suite of FM & PM services

• Rapidly expanding in the region

UFM is currently managing in 3 countries

• Large sized projects

• Marina World

• KIPCO Tower

• Ministry of social works

• Salalah Mall – Oman

• Mid sized projects

• Shahid & Madina Towers

• Saleh Shehab Resort

• GIC tower

• Safir Hotels

• Small sized projects

• Over 30

Snapshot of current IFM industry status in Kuwait

• Few professional players

• FM concept is still in its infancy

• Few tenders in the market solely focused on IFM

• Market awareness on the importance of IFM is still

minimum

Immediate challenges for the IFM industry

1. Lack of clear definition and classification of this industry

a. No clear & defined criteria to differentiate between

companies

b. No significant awareness of the IFM industry within

government decision makers

c. Confusion & difficulties in tender evaluation

Immediate challenges for the IFM industry / continued

2. Minimal degree of importance attached to IFM industry

a. Real estate companies perceive IFM as an after

thought

b.Separate services delivered by separate entities

c. Mentality

d.Confusion between PM & FM

Immediate challenges for the IFM industry / continued

3. Scarcity of IFM domain expertise

a. Specialized management skills

b. Availability of training programs

c. Hi cost of Acquiring expertise

d. Quality assurance programs

Long-term challenges for the IFM industry

a. Education, Education, Education

b. Lobbying within the government

c. Introduction of new IFM concepts

i. Sustainability

ii. Asset life cycle cost

iii.Total cost of ownership

THANK YOU!

“Raising The Standards of the Facilities Management Profession In the Middle East”

Prepared By Ali Alsuwaidi VP-Idama FMS

Presentation Outline:

A. Introduction ….What is happening out there

B. What is missing………….

C. Creating FM Index (FMI)

D. The Future of Facility Management….

“Raising The Standards of the Facilities Management Profession In the Middle

East”

A.1 What is happening in GCC –FM Industry Middle East /GCC is an emerging Market……High Demand/ Evolving Market

A. Introduction ….What is

happening out there

A.2 Why we need FM best practice FM is the Key to outsourcing…..Mitigate Risk To Build Long Term Prospective Common Strategy for all stakeholders To create and impalement sustainable policy across the various industries.

What is FM Best Practice…. FMP, Life Cycle Approach, Strategic Planning, benchmarking

Overall handover responsibility matrix

Overall ownership of decision making during operation stage (short & long term)

Building Condition Assessment

A. What is

missing………….

Governmental Bodies Integration during all stages of asset life cycle of building .

Service Charge Challenge

Facility condition Index

Survey of Operating Cost for Office Buildings…….

Introduction of guidelines especially for high population density development ….FMI “ MEFMA Stars”

C.Creating FM Index

(FMI)….MEFMA Stars

Rating

Functional Adequacy Index

Introduction of guidelines especially

for

high population density

development ….FMI

“ MEFMA Stars”

1. System Thinking skills needed for FM-Manager

Input Throughput output

People

Technology

Money

QHSE

Business Vision,

Mission &

Strategy

Legal

Requirement

Risk Management

Reliance on

outsourcing

The Effective

implementation of

the competencies

Human comfort

Health & Safety

Sustainability

Regulatory

Compliance

ROI

Introduction of guidelines especially for

high population density development ….FMI

“ MEFMA Stars Rating”

Leadership &

management

Operations &

maintenance

Real Estate

Quality

Assessment &

Innovation

Human&

Environmental

Factors

Project

management

Leading the

organization Communications

Technology

Finance

Managing the

facility

Supporting the

Business

Strategic Asset Management Plan

Service Delivery Method In-house Out -source

Policy & Procedures Systems

Training

Asset Performance

Acquisition Plans

Operations Plans

Maintenance Plans

Disposal Plans

Funding Plans

condition

Functionality

Utilization

Cost

Introduction of guidelines especially for high population density development ….FMI “ MEFMA Stars Rating”

D. The Future of

Facility

Management…

. No one before has established

authorities FM guidelines to integrate all

process and systems within the building

from strategic prospective.

MEFMA will host a network session to

discuss it further

MEFMA Star Rating system can help

to introduce authorities guidelines.

“Raising The Standards of the Facilities Management Profession In the Middle East”

Prepared By Ali Alsuwaidi VP-Idama FMS

“Together We Can Shape the FM Industry in the Middle East”

PANEL DISCUSSION

- Abdulhadi Alalyak

MEFMA Board Member / du

- Paul Zalloua

United Facilities Management

- Hussain Al Matrouk

National Bank of Kuwait

THANK YOU!