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Confidential Report – NOT for Distribution | ©2012 Crain Communications Inc. All rights reserved. North America May 24, 2012 10 am PT/ 1 pm ET This webinar is broadcast through your computer speakers via the audio broadcasting icon on your screen. You may adjust the sound volume by using the slide bar on the audio broadcasting icon. If you continue to have trouble with the sound, you may dial into the call by dialing 1-408-600-3600 and using access code 665 807 945. Need further assistance? Contact SIA customer service at 800-950-9496. VMS and Beyond Moderator: Bryan Pena, VP of CW Strategy & Research, Staffing Industry Analysts Guest Speakers: Jason Ezratty, Partner, Brightfield Strategies LLC Tony Gregoire, Senior Research Analyst, Staffing Industry Analysts Sponsored by:

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Page 1: Sponsored by - Staffing Industry Analysts€¦ · $6 $8 $10 $12 $14 $16 2011 2010 SOW & outsourced spend among reporting providers (billion, preliminary) SOW Outsourced. VMS spend

Confidential Report – NOT for Distribution | ©2012 Crain Communications Inc. All rights reserved.

North America

May 24, 201210 am PT/ 1 pm ET

This webinar is broadcast through your computer speakers via the audio broadcasting icon on your screen. You may adjust the sound volume by using the slide bar on the audio broadcasting icon. If you continue to have trouble with the sound, you may dial into the call by dialing 1-408-600-3600 and using access code 665 807 945. Need further assistance? Contact SIA customer service at 800-950-9496.

VMS and BeyondModerator: Bryan Pena, VP of CW Strategy & Research, Staffing Industry Analysts

Guest Speakers: Jason Ezratty, Partner, Brightfield Strategies LLCTony Gregoire, Senior Research Analyst, Staffing Industry Analysts

Sponsored by:

Page 2: Sponsored by - Staffing Industry Analysts€¦ · $6 $8 $10 $12 $14 $16 2011 2010 SOW & outsourced spend among reporting providers (billion, preliminary) SOW Outsourced. VMS spend

©2012 by Crain Communications Inc. All rights reserved.

Page 3: Sponsored by - Staffing Industry Analysts€¦ · $6 $8 $10 $12 $14 $16 2011 2010 SOW & outsourced spend among reporting providers (billion, preliminary) SOW Outsourced. VMS spend

Who We Are

©2012 by Crain Communications Inc. All rights reserved.

• Nearly 700 client organizations benefit from our international research services

– 19 of the world’s 25 largest staffing firms are members

– 58 Buyers of contingent labor are members of our CWS Council, representing over $100 billion in annual contingent workforce spend

– Customers in more than 80 countries

• Founded in 1989

– Acquired by Crain Communications ($200M media conglomerate) in 2008

– Headquartered in Mountain View, California and London, England

– 80+ years of industry and advisory service experience among executive team

Page 4: Sponsored by - Staffing Industry Analysts€¦ · $6 $8 $10 $12 $14 $16 2011 2010 SOW & outsourced spend among reporting providers (billion, preliminary) SOW Outsourced. VMS spend

©2012 by Crain Communications Inc. All rights reserved.

Who We Serve

Staffing Providers Staffing & Process BuyersProcess Improvement Providers

Page 5: Sponsored by - Staffing Industry Analysts€¦ · $6 $8 $10 $12 $14 $16 2011 2010 SOW & outsourced spend among reporting providers (billion, preliminary) SOW Outsourced. VMS spend

CWS Council

Page 6: Sponsored by - Staffing Industry Analysts€¦ · $6 $8 $10 $12 $14 $16 2011 2010 SOW & outsourced spend among reporting providers (billion, preliminary) SOW Outsourced. VMS spend

CWS Council Members (partial list)

©2012 by Crain Communications Inc. All rights reserved.

Page 7: Sponsored by - Staffing Industry Analysts€¦ · $6 $8 $10 $12 $14 $16 2011 2010 SOW & outsourced spend among reporting providers (billion, preliminary) SOW Outsourced. VMS spend

Save the date for San Diego San Diego Hilton Bayfront San Diego, CA

September 18-19, 2012

September 20-21, 2012

©2012 by Crain Communications Inc. All rights reserved.

Page 8: Sponsored by - Staffing Industry Analysts€¦ · $6 $8 $10 $12 $14 $16 2011 2010 SOW & outsourced spend among reporting providers (billion, preliminary) SOW Outsourced. VMS spend

Thank You to Our Sponsor

©2012 by Crain Communications Inc. All rights reserved.

Stephanie BurnhamVice President, Marketing

Page 9: Sponsored by - Staffing Industry Analysts€¦ · $6 $8 $10 $12 $14 $16 2011 2010 SOW & outsourced spend among reporting providers (billion, preliminary) SOW Outsourced. VMS spend

Our Speakers Today

Please note: This webinar is broadcast through your computer speakers via the audio broadcasting icon on your screen. You may adjust the sound volume by using the slide bar on the audio broadcasting icon.

If you continue to have trouble with the sound, you may dial into the call by dialing 1-408-600-3600 and using access code 665 807 945. Need further assistance? Contact SIA customer service at 800-950-9496.

©2012 by Crain Communications Inc. All rights reserved.

Bryan Pena,VP CW Strategy & Research, Staffing Industry Analysts

Jason EzrattyManaging PartnerBrightfield Strategies

Tony GregoireSr. Research AnalystStaffing Industry Analysts

Page 10: Sponsored by - Staffing Industry Analysts€¦ · $6 $8 $10 $12 $14 $16 2011 2010 SOW & outsourced spend among reporting providers (billion, preliminary) SOW Outsourced. VMS spend

State of the Industry- Latest Insights VMS

Tony Gregoire, Sr. Research Analyst

©2012 by Crain Communications Inc. All rights reserved.

Page 11: Sponsored by - Staffing Industry Analysts€¦ · $6 $8 $10 $12 $14 $16 2011 2010 SOW & outsourced spend among reporting providers (billion, preliminary) SOW Outsourced. VMS spend

2011 Global VMS Spend

> $100 Billion

Page 12: Sponsored by - Staffing Industry Analysts€¦ · $6 $8 $10 $12 $14 $16 2011 2010 SOW & outsourced spend among reporting providers (billion, preliminary) SOW Outsourced. VMS spend

Plateauing in VMS market?

Source: 2011 SIA Contingent Buyer Survey

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

2004 2005 2006 2007 2008 2009 2010 2011

Core buyers using VMS

Page 13: Sponsored by - Staffing Industry Analysts€¦ · $6 $8 $10 $12 $14 $16 2011 2010 SOW & outsourced spend among reporting providers (billion, preliminary) SOW Outsourced. VMS spend

Spend per client

<$10M, 57%$10M-$50M, 28%

$50M-$100M,

7%

$100M-$300M, 6%

>$300M, 2%

<$10M, 53%$10M-$50M, 30%

$50M-$100M,

9%

$100M-$300M, 6% >$300M, 2%

2010 2011

Source: Staffing Industry Analysts

Page 14: Sponsored by - Staffing Industry Analysts€¦ · $6 $8 $10 $12 $14 $16 2011 2010 SOW & outsourced spend among reporting providers (billion, preliminary) SOW Outsourced. VMS spend

Spend per client

2010 2011

<$10M, 764$10M-$50M,

377

$50M-$100M, 100

$100M-$300M, 78

>$300M, 31

<$10M, 925$10M-$50M, 521

$50M-$100M, 151

$100M-$300M, 112

>$300M, 39

Source: Staffing Industry Analysts

Page 15: Sponsored by - Staffing Industry Analysts€¦ · $6 $8 $10 $12 $14 $16 2011 2010 SOW & outsourced spend among reporting providers (billion, preliminary) SOW Outsourced. VMS spend

Preliminary landscape data indicates continued strong growth

Source: Staffing Industry Analysts

$0

$10

$20

$30

$40

$50

2011 2010

Temp/contract VMS spend among reporting providers(billion, preliminary)

Page 16: Sponsored by - Staffing Industry Analysts€¦ · $6 $8 $10 $12 $14 $16 2011 2010 SOW & outsourced spend among reporting providers (billion, preliminary) SOW Outsourced. VMS spend

Preliminary landscape data indicates continued strong growth

Source: Staffing Industry Analysts

$0$2$4$6$8

$10$12$14$16

2011 2010

SOW & outsourced spend among reporting providers(billion, preliminary)

SOW Outsourced

Page 17: Sponsored by - Staffing Industry Analysts€¦ · $6 $8 $10 $12 $14 $16 2011 2010 SOW & outsourced spend among reporting providers (billion, preliminary) SOW Outsourced. VMS spend

VMS spend by MSP arrangement…growth across the board

Source: Staffing Industry Analysts

$0

$5

$10

$15

$20

$25

$30

Own MSP 3rd party MSP Other Resources

VMS spend among reporting providers(billion, preliminary)

2011 2010

Page 18: Sponsored by - Staffing Industry Analysts€¦ · $6 $8 $10 $12 $14 $16 2011 2010 SOW & outsourced spend among reporting providers (billion, preliminary) SOW Outsourced. VMS spend

Growth in emerging markets

2011/2010 Growth:

U.S. 20%-30%

Europe 20%-30%

BRIC >50%

Source: Staffing Industry Analysts

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Last year we introduced……

©2012 by Crain Communications Inc. All rights reserved.

Page 20: Sponsored by - Staffing Industry Analysts€¦ · $6 $8 $10 $12 $14 $16 2011 2010 SOW & outsourced spend among reporting providers (billion, preliminary) SOW Outsourced. VMS spend

Company focus – average among VMS respondents

Source: Staffing Industry Analysts

0%

10%

20%

30%

40%

50%HR

Procurement

Operations

Finance

IT

Other

Page 21: Sponsored by - Staffing Industry Analysts€¦ · $6 $8 $10 $12 $14 $16 2011 2010 SOW & outsourced spend among reporting providers (billion, preliminary) SOW Outsourced. VMS spend

Variety of focus among individual respondents

Source: Staffing Industry Analysts

0%

10%

20%

30%

40%

50%HR

Procurement

Operations

Finance

IT

Other

0%

10%

20%

30%

40%

50%HR

Procurement

Operations

Finance

IT

Other

0%

10%

20%

30%

40%

50%HR

Procurement

Operations

Finance

IT

Other

0%10%20%30%40%50%60%

HR

Procurement

Operations

Finance

IT

Other

Page 22: Sponsored by - Staffing Industry Analysts€¦ · $6 $8 $10 $12 $14 $16 2011 2010 SOW & outsourced spend among reporting providers (billion, preliminary) SOW Outsourced. VMS spend

Current State-Latest Perspective Cutting Edge

Jason EzrattyManaging Partner

Brightfield Strategies

©2012 by Crain Communications Inc. All rights reserved.

Page 23: Sponsored by - Staffing Industry Analysts€¦ · $6 $8 $10 $12 $14 $16 2011 2010 SOW & outsourced spend among reporting providers (billion, preliminary) SOW Outsourced. VMS spend

Evolution of Technology

©2012 by Crain Communications Inc. All rights reserved.

Page 24: Sponsored by - Staffing Industry Analysts€¦ · $6 $8 $10 $12 $14 $16 2011 2010 SOW & outsourced spend among reporting providers (billion, preliminary) SOW Outsourced. VMS spend

Not All VMS Created Equally But Fit Matters Most

©2012 by Crain Communications Inc. All rights reserved.

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Page 25: Sponsored by - Staffing Industry Analysts€¦ · $6 $8 $10 $12 $14 $16 2011 2010 SOW & outsourced spend among reporting providers (billion, preliminary) SOW Outsourced. VMS spend

Configurability

©2012 by Crain Communications Inc. All rights reserved.

Branding

Workflow Steps & Behavior

Fields & Field Labels

Alerts & Notifications

Languages …50 consolidate

Currencies …172 consolidate

Fees … 270 charge flat amount

Rate Cards & Calculations

Discounts … 142 have early-pay

Sourcing/Bidding Model

Differentiated Configurations

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Improved Quality, Stability, Security & Performance

©2012 by Crain Communications Inc. All rights reserved.

QA/QC

Consolidation of Code Base

Usability & Human Factors

Error Handling

Back-up & Disaster Recovery

Encryption

Redundancy

Advanced Network Monitoring

Mission Critical Standards

Page 27: Sponsored by - Staffing Industry Analysts€¦ · $6 $8 $10 $12 $14 $16 2011 2010 SOW & outsourced spend among reporting providers (billion, preliminary) SOW Outsourced. VMS spend

Contextual Data & Decision Support

©2012 by Crain Communications Inc. All rights reserved.

Candidate Flagging

Rate Intelligence

Worker Type Decision Support

Supplier Selection Support

Statutory-limit Discounting …102

Tenure-based Discounting …83

Volume-based Rebates …77

Page 28: Sponsored by - Staffing Industry Analysts€¦ · $6 $8 $10 $12 $14 $16 2011 2010 SOW & outsourced spend among reporting providers (billion, preliminary) SOW Outsourced. VMS spend

Integrating SOW Work & Workers

©2012 by Crain Communications Inc. All rights reserved.

178 programs use their VMS to profile SOW supplier

capabilities

112 programs track non-billable time for SOW resources

Page 29: Sponsored by - Staffing Industry Analysts€¦ · $6 $8 $10 $12 $14 $16 2011 2010 SOW & outsourced spend among reporting providers (billion, preliminary) SOW Outsourced. VMS spend

Integration to Support Specialized Transactions

©2012 by Crain Communications Inc. All rights reserved.

160 programs integrate directly with background screening providers

151 programs automatically activate/deactivate systems access

based on interface

36 programs integrate with location assignment systems

3 programs integrate with skills testing providers

2 programs integrate with Taleo

Page 30: Sponsored by - Staffing Industry Analysts€¦ · $6 $8 $10 $12 $14 $16 2011 2010 SOW & outsourced spend among reporting providers (billion, preliminary) SOW Outsourced. VMS spend

Enhanced Supplier Support Features

©2012 by Crain Communications Inc. All rights reserved.

7036 instances of suppliers configuring order routing to recruiters based on location; 5360 based on skill requirements

Page 31: Sponsored by - Staffing Industry Analysts€¦ · $6 $8 $10 $12 $14 $16 2011 2010 SOW & outsourced spend among reporting providers (billion, preliminary) SOW Outsourced. VMS spend

Future State-What’s Coming

Bryan Pena,VP CW Strategy & Research

©2012 by Crain Communications Inc. All rights reserved.

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The Future? Disruptive Possibilities.

©2012 by Crain Communications Inc. All rights reserved.

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Is Mid Market Next for VMS?

Source: 2007 U.S. Economic Census

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Don’t forget the “Mega Deals”

Source: Staffing Industry Analysts

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Is Integrated Talent Realistic?

©2012 by Crain Communications Inc. All rights reserved.

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Converging Markets/SolutionsContingent Hire Permanent Hire

RPOMSP

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Growth of RPO and HRO

Source: 2011 Contingent Workforce Buyers Survey

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Social media could change everything?

©2012 by Crain Communications Inc. All rights reserved.

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Learn this word….

Disintermediate - (dis-intr-mḗd-iat)

To attempt to do away with intermediaryentities between two primary market forces; to eliminate the middleman

©2012 by Crain Communications Inc. All rights reserved.

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Company VMS/MSP Staffing Agency

Staffing Agency

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Questions/Discussion?

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Thank You to Our Sponsor

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Stephanie BurnhamVice President, Marketing

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Upcoming Webinars

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May 30, 2012 • MSP and RPO Contracts in Europe: Dealing with the Law

June 6, 2012 • Services Procurement

June 21, 2012 • Legs & Regs Legal Update

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Save the date for San Diego San Diego Hilton Bayfront San Diego, CA

September 18-19, 2012

September 20-21, 2012

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Plenty of reasons to attend:

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Your opportunity to show off!

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High Level Program Process Overview:A. Submission to SIA by July 17, 2012.B. Workforce Strategies 3.0 and direct contact.C. Case study finalists will receive complimentary conference registration,

hotel for one nightD. Case studies will be presented as part of the keynote on September 20,

the first day of CWS Summit San Diego. We will present 7 to 10 cases, during the 75-minute keynote session.

H. Votes will be tabulated and winners will be announced on September 21,during the final session of CWS Summit San Diego.

I. Highest combined score wins an inscribed plaque and a 1-year North American Single Seat for CWS Council.

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• Case study must be presented by end client company andhave company branding.Providers are encouraged to solicit client participation but are ineligible to submit on their clients behalf.

• Each company may submit multiple cases.For example, if Company “A” feels their rollout and policy changes are both innovative they can submit a separate case study for each.

• Company representatives must be at CWS Summit topresent as part of the Thursday, September 20 Keynote.Encouraged to be present at closing session where winning case will be revealed.

• Cases are to be submitted in PowerPoint format, ideally 7-10 slides, but can be as long or detailed as required/desired.- Presentation at CWS Summit will be limited to 7-10 minutes in length

- Reduced in length to no more than 3-5 slides

• Cases may be aggregated and consolidated to create research piece or conference leave behind.

Case Competition FAQ’s

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For more information…

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[email protected]

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Certification…..

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CWS Summit Keynote Speaker: Jon Huntsman

Globalization and the Effects on the US Workforce

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2013 CWS Europe in Berlin

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May 15-16, 2013 | Andel’s Hotel, Berlin, Germany

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We want to know what you are thinking…..

Bryan PenaVP, CWS and ResearchE: [email protected]: 650-390-6188

©2012 by Crain Communications Inc. All rights reserved.