splunklive! stockholm 2015 - klarna
TRANSCRIPT
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Copyright © 2015 Splunk Inc.
Klarna Security Opera<ons
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Agenda ! Klarna intro ! Short info about me ! Splunk at Klarna ! Splunk at Security Opera<ons
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Klarna Group
• Founded in 2005 in Stockholm, with focus on simplifying buying • World market leader in after-delivery payments • Our goal is to become the world’s favourite way to buy • Present in 18 countries • Supported by investments from Sequoia Capital, Atomico, DST and
General Atlantic • 50,000 online merchants across Europe, including
ASOS, Spotify and Zara • 35 million consumers • 250,000 transactions per day
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Sequoia Capital: The world’s leading tech investor
1995 Yahoo David Filo, Jerry Yang
1983 Oracle Larry Ellison
1978 Apple Steve Jobs
1999 Google Larry Page, Sergey Brin
2000 Rackspace Lanham Napier, Graham Weston
2003 LinkedIn Jeff Weiner, Reid Hoffman
2005 YouTube Stephen Chen Chad Hurley
2007 DropBox Arash Ferdowski, Drew Houston
2011 WhatsApp Jan Koum, Brian Acton
2012 Instagram Mike Kreiger, Kevin Systrom
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Standard Slide 2 nd something something malwares…
18 Markets
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Standard Slide 2 nd something something malwares…
1,200 Employees
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250,000 Purchases on an average day
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35 million Users
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So why do people drop out?
1. Hidden charges: 71% 2. Security: 58% 3. Technical problems: 44% 4. Takes too long: 37% 5. Lack of contact details: 33% 6. Security features (e.g. “Verified by Visa”): 23%
Source: Econsultancy, Why do consumers abandon online purchases? (2011)
1 2 3 4 5 6
Why people drop out of/cancel purchases:
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This is how you shop with Klarna Checkout
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This is how you shop with Klarna Checkout
1. You use only top of mind information
2. Purchases are made with one click
3. You can change payment method
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Henrik Skantz Team Lead -‐ Security Opera<ons
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How We Got Started ! First engineering use case for Splunk
– Engineering ê Distributed payment system
– Security Opera<ons ê Correla<on of events
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History – 2013 ê 100GB ê 40 users ê 30 Deployment clients
– 2015 ê ?Gb ê 700 users ê 1300 Deployment clients
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5
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Usage
Usage
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Splunk Enterprise at Klarna
Search
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Users
• IT Opera<ons – Live Opera<ons – Monitoring – Core services – Network Opera<ons – Security Opera<ons
• Dev teams
• Technical sales • Merchant support
• Business intelligence • Opera<on analy<cs More than 50% of all employees have
access to Splunk.
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Opera<onal intelligence
! Monitoring of cri<cal systems ! Incident management ! Opera<onal analy<cs
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Inputs Opera*onal Intelligence
HA Indexes and Storage
Search and Inves*ga*on
Proac*ve Monitoring
Opera*onal Visibility
Real-‐*me Business Insights
Commodity Servers
Online Services Web
Services
Servers Security
Storage Desktops
Networks
Packaged Applica<ons
Custom Applica<ons
Databases
Smartphones and Devices
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Security Opera<ons Example of correla<on sources
! Authen<ca<on events ! Address alloca<on ! Malware events ! Firewall/Net flow ! Vulnerability management
Applying CIM to these kind of sources and correla<on gives us knowledge such as who/when/where about usage of our assets.
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What’s Next
! Enterprise Security ! Architectural changes ! Staffing up
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Top Takeaways Know the product
• Enable the developers • Educate users • Keep it simple • CIM • Context
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Thank You