spin presentation
TRANSCRIPT
Business Process Modernization: Driving Business Improvement through Technology Solutions
Presented by Selom Azuma and Katie Fallet
Presented bySelom Azuma and Katie Fallet
BPM: Driving Business Solutions through Technology Solutions
2
Modernization: A Trend
The Golden M
Key Elements for Success
– Consolidate “like” things – Support from upper management– Develop solutions that are aligned with how a company does
business– Automate routine/repeatable tasks
2 Case Studies
Golf Course Management
KPIs
• Rounds of Golf• Revenue• APR• Cost of Goods Sold• Vendors
8
GCM
Benefits
• Cost Reduction• Ease of Information Access• Higher Customer Satisfaction• Productivity Improvement• Operational Efficiency• Competitive Advantage
GCM – Results
Federal Agency
The Problem
The Challenges
• Legacy systems in various technologies• Could not interrupt 24/7 operations• Diverse set of stakeholders resistant to change• Complex subject matter, business rules and workflow • Project was a first for the government
The Solution
Legacy Systems
Full Workflow Automation
Why was this Project a Success?
• Consolidated/grouped “like” things together• Automated a process that was repeatable & could be mapped • Had the support of upper level management• Worked collaboratively with staff
Beyond IT
Benefits of BPM
• Reduce cost of ownership• Increase agility• Reduce reliance of legacy skill sets• Improve compliance
