SPi GlobalFrom Wikipedia, the free encyclopediaSPi Global

TypePublicunder ePLDT (NYSE:PHI)

IndustryBusiness Process OutsourcingCustomer Relationship ManagementCustomer Interaction ServicesCall Center ConsultingContent SolutionsHealthcare Services

Founded1980

HeadquartersMakati City,Philippines

Number of locationsOperating in 30 locations

Area servedNorth America, Europe, Asia-Pacific

Key peopleMaulik ParekhPresident & CEO, SPi GlobalMaria Cecilia AmpeloquioChief People OfficerKumar SubramaniamChief Finance OfficerPatrick SantosChief Information OfficerRyan LaureanoChief Administrative Officer and General CounselCeleste IlaganSenior Vice President, Marketing and External AffairsJohn ODonnellPresident, SPi HealthcareRatnadeep DattaPresident, Content SolutionsMichael O'BrienExecutive Vice President, Content SolutionsRommel ReginoSenior Vice President Operations, Customer Relationship ManagementKen LamzonVice President, Strategies, Solutions & IntegrationPatrick DySM, Strategies, Solutions & IntegrationJohn WheelerSenior Vice President, Strategy & Emerging TechnologiesScott MannSenior Vice President, Sales, Customer Relationship ManagementAman JelokaHead, Corporate Strategy, Mergers & Acquisitions, SPi Global

ParentCVC Capital Partners(Asia Outsourcing Gamma Ltd.)(80%)Philippine Long Distance Telephone Company(20%)

Websitewww.spi-global.com

ePLDT Ventus is the former name of SPi CRM, a subsidiary of the Philippine Long Distance Telephone Company (PLDT), the biggest and most dominant telecommunications provider in the Philippines. Founded in 2001, the company operates eight customer contact centers serving Fortune 500 companies in North America and Europe and is manpowered by more than 7,000 highly skilled professionals.ePLDT Ventusprovides tailor fit solutions that constantly steer superior performance, high-class results, safe data connectivity, and all encompassing service that caters only the most challenging clients.The company conducts comprehensive and thorough immersion activities designed to intensify its partnerships with its clients for a complete understanding of their values, culture, requirements and objectives. ePLDT Ventus prides itself as the most effective customer relations management provider for international companies by strengthening its business interaction model that enhances total customer experience, focusing on quality that in turn ensures sustainable revenue generation and growth, optimizing technology use to stimulate innovation, utilizing operational efficiency modeling and providing reporting solutions that allows its clients to monitor service performance.Among the primary services provided by ePLDT Ventus included customer care, tech support service, customer acquisition, electronic date interchange, back up financial support services, market research, procurement and logistics, lead generation, administrative operations, social media marketing and management, and quality and process management.ePLDT Ventus or SPi CRM has made its global presence in carefully selected countries particularly the US, Australia and the Philippines.ePLDT Ventus philippines call centers are located in: ePLDT VentusIloilo SiteIloilo Supermarket Bldg. MoloIloilo City Philippines ePLDT VentusMezzanine Level, PLDT Ramon Cojuangco Bldg.Legaspi cor Dela Rosa StMakati City Philippines ePLDT VentusLibertad SiteLibertad cor Arayat StreetMandaluyong City Philippines ePLDT VentusPLDT Garnet Bldg. Emerald Ave.,Ortigas Business Center, Pasig CityPhilippines ePLDT VentusFort Bonifacio SiteG/F Bonifacio Technology Center Bldg.Bonifacio Global City, Taguig CityPhilippines ePLDT VentusEast Avenue SiteSmart Bldg. East Ave.corner EDSA, Quezon CityPhilippines

HistoryFrom a content outsourcing provider in 1980, we are now the Philippines most internationally-recognized full-service BPO provider with domain expertise in the Content Solutions, Customer Relationship Management, and Healthcare markets. We also provide services across a wide range of industries, including banking and financial services, legal, government, information technology, media, not-for-profit organizations, retail, and travel.1980 Founded by Alan R. Fraser in Manila, Philippines. SPi Technologies is one of the first companies in Asia to provide content outsourcing services to Fortune 500 companies like Boeing, Reed Elsevier, and Sony.1991 Successful IPO on the Philippine Stock Exchange.1995 Accredited with ISO 9001:2000 Quality Management Systems. SPi is one of the first in the BPO sector to receive this prestigious endorsement1997 Pioneers in the hybrid onshore-offshore production model: SPis Philippine based operations enter the journal editorial and content production market, as well as the litigation support services market.

Enters the US medical transcription industry.

2002 Certified for ISO 9001:2000 Quality Management System.

The launch of the SPi Foundation inaugurates our community investment program.

Call centers Vocativ Systems, Inc., and Parlance Systems, Inc. start operations, serving one US Fortune 500 company and some US telecom companies, computer hardware an

2003 Certified for BS-7799 Information Security Management System.

Expands book services capabilities in India through the acquisition of Kolam Information Services.

SPi Foundation begins partnership with The Childrens Hour, an international charity that calls on individuals and companies to donate an hour of their earnings to local programs benefiting children and the youth.

Launches transaction processing services for the Financial Services and Retail industries.

Acquires Med-Type, a medical transcription company based in Nashville, Tennessee.

2004 TH Lee Putnam Ventures, a global private equity firm, acquires a controlling interest in SPi.

SPi gains CMMi Level 5 accreditation, the highest level of quality certification in the software development industry.

Sedona Conference author joins SPi Legal team.

PrestigiousSciencemagazine selects SPi Publishing as composition vendor. SPi is taken private from the Philippine Stock Exchange. Call center ePLDT Ventus, Inc., or Ventus, goes live with a US-based flower company as its first client.

2005 SPi celebrates its 25th Anniversary. We inaugurate our new corporate headquarters in New York City.

SPi announces a US$50-million expansion and acquisition plans in India and the US.

Our e-Discovery Data Center opens in Austin, Texas.

SPi partners with Springer Science and Business Media, and Philippine social progress organization Gawad Kalinga (meaning to give care) to revitalize housing in a Metro Manila slum community.

SPi Foundation responds to the Tsunami disaster in India with substantial employee and corporate donations. Furthermore, SPi employees respond to the Hurricane Katrina relief efforts by supporting the Central Texas High Tech Hurricane Fund for Hurricane Relief, which helped thousands of families that relocated from the Gulf Coast to the areas in and around Austin, Texas. SPi Legal is awarded top 10 status by Socha-Gelbmann Electronic Discovery Survey.

2006 SPi ranks among "Top 10 Best Performing BPO Service Providers" and "Top 10 Leaders in Human Capital Development" in the Global Services 100 Survey for 2005. This survey was conducted by neoIT, a consulting firm specializing in services globalization and the Global Services Magazine.

SPI Technologies launches its new SPi brand name. The company moves to leverage its multiple competencies and synergies through a unified brand.

SPi named Global Outsourcing Leader by the International Association of Outsourcing Professionals (IAOP) in The Global Outsourcing 100 list.

ePLDT, Inc., a wholly-owned subsidiary of the Philippine Long Distance Company (PLDT), acquires 100% of SPi.

SPi acquires 100% of Cymed, Inc.,positioning the company as the third largest company in the outsourced medical transcription industry.

2007 SPi Legal launches its new Managed Review offering. With it, SPi Legal now offers its clients complete, end-to-end discovery and document review services for a simple, per-document pricea first in the industry. SPi Healthcare acquires the source code for Chartnet from Hudson Medical, taking full ownership of its medical transcription platform.

SPi receives several awards from the International Association of Outsourcing Professionals (IAOP). The company is included in the categories Top Offshoring Providers," Top Companies Serving the Healthcare Industry," Top Companies Offering CRM Services, and Top Companies Offering Administration and Corporate Services.

SPi Legal is named one of the Top 20 Overall Service Providers by industry leader Socha-Gelbmann in its Annual Electronic Discovery Survey of the litigation support market. SPi opens a new and bigger facility in Chennai, India to house the growing operations of its Publishing and Healthcare businesses.

SPi opens a new purpose-built facility in Hanoi, Vietnam to support the growing requirements of its publishing and legal operations.

SPi Healthcare launches the Certified Medical Transcriptionist (CMT) Program in India. SPi is the first BPO organization in India to sponsor the CMT program for its employees.

SPi acquires Springfield Services Corporation (SSC), the tenth largest medical and revenue cycle management provider in the healthcare market.

SPi is awarded the fourth position among the Top 10 Best-Performing BPO Providers and fifth among the Top 10 Leaders in Human Capital Development by neoIT and the Global Services Magazine, based on the 2007 Global Services 100 Survey conducted. SPi Publishing expands its relationship with Oxford University Press (OUP) to provide editorial and content production services to OUPs US-based operations. SPi Legal launches a web-based hosting capability, SPiRE, for the review, production and management of repository files for its clients.

2008 Peter Maquera is named President and CEO, Knowledge Process Outsourcing Group.

SPi receives the Outsourcing & Offshoring Regional Excellence Award from the Philippine Department of Trade & Industry. This is a recognition given to SPi for its help in generating investments and employment in other regions of the Philippines outside of Metro Manila.

SPi continues to rank among the top 10 in the prestigious Global Services 100 Survey. The annual ranking by neoIT and the Global Services Magazine once again recognizes SPi as one of the Best Performing BPO Providers and a leader in Human Capital Development. SPi also ranks for the first time in the Emerging Asian Markets category.

SPi is once again named in IAOPs Global Outsourcing 100 Ranking for the third consecutive year and is named in the following sub-lists: Best 10 Companies by Service Offered: Administrative & Corporate Services Best 10 Companies by Industry Focus: Entertainment and Media Best 10 Companies in Asia/Pacific Rim by Employee Presence Best 20 Companies by Service Offered: Customer Relationship Management Best 20 Companies by Service Offered: Document Management

SPi receives its ISO 9001:2000 Quality Management Systems and ISO/IEC 27001:2005 Information Security Management System re-certification from AJA Registrars Ltd UK for its Philippines and India facilities. SPi Publishing expands its partnerships with several clients, including the University of Michigan, for data processing and data conversion requirements, and the Digital Library of Dutch Literature (DBNL) for digitization, and Oxford University Press for additional customer service work.

SPi renews its contracts with Science Magazine and JSTOR.

SPi Publishing wins a multi-million-dollar, multi-year judgment-based editorial and production services contract with a leading information services provider.

A new SPi facility opens in Coimbatore to support the increasing demand for Healthcare services.

2009 SPi continues to rank among the top 10 in the prestigious Global Services 100 Survey. The annual ranking by neoIT and the Global Services Magazine once again recognizes SPi as one of the Best Performing BPO Providers and a leader in Human Capital Development. SPi also ranks for the first time in the Emerging Asian Markets category.

SPi and the American Association for Cancer Research (AACR) renew partnership for SPi to continue to provide editorial and content production services to all AACRs journals.

SPi renews partnership with the Council of Science Editors and National Institute of Health to aid the African Journals Partnership Project (AJPP).

SPi is named among the worlds best outsourcing providers in the 2009 International Association of Outsourcing Professionals (IAOP) Global Outsourcing 100. SPi is also commended as one of the: Best 10 providers in Entertainment and Media, Healthcare, Administrative Services, Document Management Services. Best 20 providers in the service area of Customer Relationship Management services.

SPi opens facility in Pondicherry, India. The new delivery center with state-of-the-art facility provides editorial and content production services to SPis Publishing division.

SPi acquires Laguna Medical Systems, Inc. (LMS), expanding SPis Healthcare platform by adding medical coding consulting services to its portfolio.

SPi ranks number 1 in publishing outsourcing in the Black Book of Outsourcing 2009 Survey.

Maulik Parekh is appointed as President and CEO of SPi Global

SPi is selected as Vendor of Choice in the Emerging Market Supplier Report conducted by Global Consulting & Research firm Everest Group.

2010 Our parent company, the Philippine Long Distance Telephone Company (PLDT), completes the creation of SPi Global Holdings, Inc. There are now two operating entities under this company: SPi Technologies, Inc. and SPi CRM, Inc. (formerly known as ePLDT Ventus, Inc., which earlier subsumed two other call centers, namely, Vocativ Systems, Inc. and Parlance Systems, Inc.)

SPi Global wins the International ICT Awards 2010 Non-Voice Excellence of the Year Award.

SPi continues to rank among the top 10 in the prestigious Global Services 100 Survey. The annual ranking by neoIT and the Global Services Magazine once again recognizes SPi as one of the Best Performing BPO Providers and a leader in Human Capital Development. SPi also ranks for the first time in the Emerging Asian Markets category. Best 5 Leaders in Document Management Best 10 Leaders for Administrative Services Best 20 Leaders for Customer Relationship Management Services

The company also receives the following recognitions: Top BPO Vendor, 2010 Global Services 100 Survey To p Industry Specific BPO Vendor, 2010 Global Services 100 Survey

2011 SPi Healthcare, the leading integrated revenue cycle and clinical documentation improvement firm, opens a new facility in Greensboro, North Carolina, to support recent growth in the area and to provide a local footprint for future growth in the US Southeast. The company plans to create 75 new jobs in the Greensboro area by the end of 2013 as part of their growth in this region. SPi Healthcare will offer Revenue Cycle Management services, including full Business Process Outsourcing from the Greensboro facility.

SPi Global launches Social Media Management (SMM) solution to help companies manage incoming and outgoing online interactionsalong with other marketing activitiesto maximize customer interactions and brand value. SPi Globals SMM streamlines and consolidates how companies listen to and participate in relevant conversations in the different places regarding their brand blogs, social networks such as Twitter or Facebook, and other public and private Web communities and sites.

SPi Global acquires Laserwords Private Limited from Indias Murugappa Group. Laserwords is one of the pioneers and most successful publishing BPO companies in India. This acquisition will expand the depth and breadth of the companys content solutions business that is hard to rival in the industry. The strategic acquisition will complement SPi Globals strong presence in the Scientific, Technical, Medical and Legal verticals with Laserwords established foothold in the Education sector.

SPi Global launches the SPi Innovation Lab, a platform for developing and testing new innovations for clients. The SPi Innovation Lab involves a formal standardized process undertaken with strategic customers to help develop innovations in the BPO content space. It encompasses the companys strategy, marketing, technology, and research and development units. Among other things, Innovation Lab works on projects involving conceptualizing e-primary workflow and production process for books and journals, improving the content experience through enhanced eBooks, ePub 3.0 and HTML5 deliverables, partnership approach with client teams in overall process optimization, and pilot projects in services and solutions not commonly outsourced.

Springer, one of the leading publishers of scientific and professional journals and books in the world, has asked SPi Global to digitize 70,000 books dating back to the 1840s. Springer, which has 165 years of experience in the publishing business, has embarked on this project with SPi Global, a global leader in content outsourcing solutions, to foster scientific innovation in the future. This project is one of the biggest digitization projects in the scientific world and includes the works of distinguished and illustrious authors such as Albert Einstein, Neils Bohr, Rudolf Diesel, Max Born, and Karl von Frisch.

Springfield Service Corporation (SSC), specializing in revenue cycle management, and Laguna Medical Systems (LMS), specializing in health information management, have rebranded together as SPi Healthcare. This rebranding gives an opportunity for the two companies to leverage their strengths and capabilities and offer a more comprehensive suite of solutions as SPi Healthcare. With this full-spectrum financial health focus, SPi Healthcare takes advantage of the combined strengths of both companies, as well as the backing of parent company SPi Global.

SPi Global has included Australia in its global resource network to tap opportunities in getting BPO clients from the prosperous continent. This allows the company to help more companies in Australia exploring the possibility of outsourcing to the Philippines because of the reputation of the country for excellent customer service.

SPi Global has ranked among the top 100 outsourcing service providers in the world, according to the Global Services 2011 GS100 list. Global Services is a highly-regarded online and digital publication dedicated to the outsourcing industry.

The Department of Public Works and Highways taps SPi Global to operate governments first outsourced call center. It is the first government agency to outsource to tap a private company that will operate and manage its hotline 165-02. DPWH hopes to bring its customer service to world-class standards with the help of an established and highly regarded call center service provider.

SPi Global surpassed other foreign BPO companies in Vietnam to win an accolade in the prestigious 2011 Sao Khue Awards. The company received the Sao Khue 2011 Prize for BPO service for BPO Services Group from the Vietnam Software Association, or Vinasa, which recognized SPi Globals excellent conversion solutions in Vietnam. Vinasa also awarded the title pre-eminent service for the companys content processing solutions, which includes digitization, data entry, and high-volume transaction processing.

SPi Global wins BPO Company of the Year Award in the 5th International ICT Awards. The company bested seven (7) other finalists and 500 BPO companies in the Philippines. The annual International ICT Awards recognizes success in organizations and individuals that contribute to the Philippine BPO industry with world-beating levels of performance.

SPi Global partners with TNT Shore, a subsidiary of TNT, Europes largest postal and logistics operations company, for the digitization of documents to reduce logistics and administration costs. This covers processes that involves 5-second data entry with 99% accuracy, video coding and XML conversion.

For the sixth consecutive year, SPi Global is included in the Global Outsourcing 100 List by the International Association of Outsourcing Professionals. The 2011 Global Outsourcing 100 and The World's Best Outsourcing Advisors recognize the worlds best outsourcing service providers and advisors. These rankings are based on applications received and evaluated by an independent judging panel organized by IAOP.

2012 SPi Globals Powerto Inspire campaign,our corporate socialresponsibility (CSR)program, wins theAward of Excellenceduring the 2012 PhilippineQuill Awards.

SPi Global, through its subsidiary Laserwords, has acquired Tighe Publishing Services, a full-service educational development house in the K-12 educational marketplace. This acquisition positions Laserwords to take advantage of the burgeoning opportunities in the educational publishing business in the United States.

SPi Healthcare, the leading integrated revenue cycle and clinical documentation improvement firm, has been named to the Inc. 5000, an exclusive ranking of the 5000 fastest-growing private companies in the US.

SPi Global wins the Award for Corporate Social Responsibility at the 2012 National Outsourcing Association (NOA) Awards. Our CSR program Power to Inspire was bestowed the highest honors among the many CSR programs of some of the best outsourcing companies in the Philippines.

SPi Healthcare was named to Healthcare Informatics 2012 HCI 100 List, which recognizes the top 100 revenue-earning healthcare information technology companies in the industry.SPi Healthcare moved up two positions on the list to #76 from #78 in 2011.

SPi Global continues to rank in the prestigious Global Services 100 Survey. SPi Global was cited in the following categories: Top Mid-Tier BPO Provider Top Industry-Specific Niche Leader Top Global Knowledge Process Leader Leader Mid-tier Customer Management Services

SPi Global earns a spot among the worlds top 100 outsourcing companies for the 7th consecutive year. SPi Global is also included in the 2012 Sub List Honors: Best 10 Leaders Entertainment and Media Best 20 Leaders Financial Services (Insurance) Best 10 Leaders Document Management Services Best 20 Leaders Customer Relationship Management Services Best 20 Leaders Transaction Processing Services

SPi Global wins the Award for Corporate Social Responsibility at the 2012 European Outsourcing Association (EOA) Awards. Our CSR program Power to Inspire was bestowed the highest honors among the many CSR programs of some of the best outsourcing companies in the world.

SPi Global has won for the second time the Outstanding BPO Service award in Vietnam during the 2012 Sao Khue Awards given by the Vietnam Software Association (Vinasa). The project involves is one of the most extensive digitization projects in the scientific world involving over 30 million pages of scholarly pages which includes the works of distinguished authors such as Albert Einstein, Neils Bohr, Rudolf Diesel, Max Born, and Karl von Frisch.

Scoot Pte Ltd, the low cost subsidiary of Singapore Airlines appointed SPi Global as its call center arm.

SPi Global holds first Corporate Social Responsibility (CSR) Day. In October 2011, SPi Global set an ambitious goal of generating 15,000 employee volunteer hours by holding simultaneous CSR programs within 24 hours across the companys 16 global locations. In March 2012, SPi Global exceeded its target and clocked 20,230 volunteer hours benefiting 8,100 children worldwide through 23 outreach projects involving public school rehabilitation, literacy classes, computer training, and leadership training, among others.

SPi Global expands services with innovative quality solution. Through SPiQ, the company now offers end-to-end solutions that are highly customizable to drive efficiency, savings, and revenue. It is spearheaded by SPi Globals management team together with a society of experts, all ready to help clients to increase their topline and bottomline through enhanced customer retention.

Maulik Parekh represented the Philippine BPO industry in the prestigious Philippine Economic Briefing attended by high-ranking government officials, analysts, journalists, and representatives from the government and the private sector.

SPi Globalsecures slot among top 100 BPO companies for the eighth consecutive year.

SPi Global wins the European CEO Awards for Best BPO Provider in Asia.

SPi Global wins the National Outsourcing Association's (NOA) first Outsourcing Professional Award for Best Business Process Outsourcing Team. Power to InSPire, our Global CSR day program, wins NOA's Award for Corporate Social Responsibility for the second year in a row.

Asia Outsourcing Gamma Limited (AOGL), a company controlled by CVC Capital Partners (CVC), acquires controlling share of SPi Global.

SPi Global is included in the Global Outsourcing 100 List of the IAOP for the 8th consecutive year. SPi Global is also named in the 2013 Sub List Honors: Best 10 Leaders Entertainment & Media Best 20 Leaders Healthcare Best 10 Leaders Document Management Services Best 20 Leaders Customer Relationship Mgt. Services Multi-Year Winners

SPi Global has won an award for best BPO service for the third consecutive year during the 2013 Sao Khue Awards given by the Vietnam Software Association (Vinasa).

SPi Global won an Anvil Award of Excellence for its Power to Inspire corporate social responsibility (CSR) program during the 48th Anvil Awards held on March 6, 2013.

2014 Business Worldwide Magazine recognized SPi Global as the Best BPO Company in the Philippines, and Maulik Parekh was named CEO of the Year, BPO Services; in the 2014 Corporate Excellence Awards.

For the fourth straight year, SPi Global was awarded with the prestigious Sao Khu Recognition of Excellence for the Service in BPO category given by the Vietnam Software Association (VINASA) in Hanoi.

SPi Global completes the acquisition of all of the assets of China-based Bachieve International Inc. The new entity, SPi Global (XiAn) Information Technology Limited will have 260 employees focused on business process outsourcing, IT outsourcing, management consulting services, and call center solutions. Xian is the BPO capital of Western China.

SPi Global wins International ICT Awards for Best Employer of the Year award.

SPi Globals Power to Inspire CSR campaign receives Anvil Award of Merit during the 49th Anvil Awards. This is the fifth award received by the Power to Inspire CSR campaign.

2015 SPi Global is included among the International Association of Outsourcing Professionals (IAOP) 2015 Global Outsourcing 100 List. This is the tenth consecutive year the company has been included in the prestigious list.

Maulik Parekh was named ICT CEO of the Year, in the International ICT Awards, Philippines, 2015.

SPi Global merited the Best HR Practices Award at Asia BPO Summits BPO Excellence Awards recently held in Mumbai, India.

On SPi Globals 4th annual CSR Day, employee volunteers devoted 68,358 volunteer hours as they lent a helping hand in school renovations and other projects centering on youth welfare and education for over 13,109 beneficiaries. On top of the employee volunteer hours, over 5,000 volunteer hours were also generated from employees family and friends.

SPi Global expanded its delivery capability to meet global demand with the addition of its office in Managua, Nicaragua. The expansion allowed the company to offer clients greater diversity in geographic delivery as well as meet the bilingual support needed in both CRM and Content Solutions operations.

Our Leaders Maulik Parekh is the President and CEO of SPi Global, a leading Knowledge Process Outsourcing (KPO) and Customer Relationship Management (CRM) service provider with more than 20,000 employees in 30 facilities in North America, Latin America, Europe, Australia, and Asia.Maulik joined SPi Global in late 2009 after several years of a flourishing career with other BPO companies and BPO client companies. Since joining SPi Global, Maulik has successfully integrated PLDTs BPO businesses under one umbrella, assembled a strong leadership team that operates three distinct business units with one corporate support group, and jumpstarted the growth of the combined entity. In 2013, he also led the company through a successful management buy-out partnering with a leading private equity firm CVC Capital Partners.Under Mauliks leadership, the company continues to be the most awarded BPO Company in Asia receiving such prestigious awards such as the BPO Company of the Year in 2011 and the Employer of the Year in 2014 from the International ICT Awards. Maulik was also recognized as the Philippines 2011 Expatriate Executive of the Year by Asia CEO Awards.Prior to joining SPi Global, Maulik was Executive Vice President of Asia Operations for TeleTech Holdings, where he orchestrated an ambitious growth strategy that grew the company's Asian presence from 6,000 employees to over 22,000 employees across 14 sites in three years. Before his stint at TeleTech, Maulik was with Dish Network, a leading satellite TV provider in the USA, where he initiated the company's offshoring strategy in India and the Philippines, led the Direct Sales division, and managed an operational team of more than 4,000 employees.Maulik has a Bachelor of Engineering degree from Gujarat University, India and an International MBA from the Thunderbird School of Global Management, USA. Maria Cecilia Ampeloquio,Chief People Officer Kumar Subramaniam,Chief Finance Officer Patrick Santos,Chief Information Officer, SPi Global Ryan Laureano,Chief Administrative Officer & General Counsel Celeste Ilagan,Senior Vice President, Marketing and External Affairs, SPi Global Ratnadeep Datta,President, Content Solutions Mike OBrien,Executive Vice President, Content Solutions Rommel Regino,Senior Vice President, Operations, Customer Relationship Management

Rommel leads the operations of SPi Global's Customer Relationship Management (CRM) business.Rommel brings with him 12 years of experience in the BPO industry and six years in manufacturing. He has demonstrated his strength in leading strategic initiatives that involve process improvement, people development, client relationships, business delivery, and project implementation. He is also a quality champion, having been involved with ISO 9001, ISO 14001, QS9000, with a keen understanding of quality methodologies such as Six Sigma, TQM, and COPC.Before joining SPi Global, Rommel was Head of Voice for the Hubs, ANZ Global Services. He was responsible for developing and running the Center of Excellence for all Voice/Call Center roles, first in the Manila Hub and eventually across all Hubs. Before Hubs ANZ Global Services, he was also President and CEO of WNS GS Philippines, where he was responsible for site delivery in terms of client performance and profitability. He managed overall site operations and was a member of the Board of Directors for the joint venture partnership with Paxsys. Prior to his stint at WNS, he was connected with Sykes Asia, Inc. as its Senior Director for Operations. He was instrumental in growing the business from 400 to over 9,000 people.Rommel graduated with a bachelor's degree in Science in Industrial Management Engineering, minor in Chemical Engineering, from De La Salle University. He also has MBA units from the same school.

Best PracticesCorporate Commitment. Total Quality.At SPi Global, our approach to Total Quality is simple: Quality is in everything we do. Our commitment to uphold the values of Quality and Continuous Improvement is embodied in our Quality Policy:We inspire success in quality standards That surpass customer expectations through continuous improvement; That promote proactive collaboration and empowered teams; That create value-adding processes based on a Total Systems Perspective; That build equitable and beneficial relationships with our Business Partners.As a pioneer in KPO and CRM outsourcing for more than three decades, our deeply ingrained focus on best practices across all levels and activities has become one of our key competitive advantages.Our best practice certifications and methodologies are seamlessly integrated with our Total Quality Program, which enables us to consistently deliver cost-effective, high-quality solutions to our customers.Our best practices include:ISO 9001:2008First company of its kind to receive an ISO certification in 1995 and the first to achieve ISO 9001:2008.

ISO 27001:2005The gold standard in certifying that information assets are protected. SPi Global has been regularly certified since 2005.

Sarbanes-Oxley (SOX)Strict adherence to SOX practices dedicated to reinforce top management responsibilities as regards internal audit and information circulation.

Health Insurance Portability & Accountability Act (HIPAA) Business AssociateSupports our clients HIPAA compliance programs by utilizing technology, policies, and procedures that comply with HIPAA guidelines.

PCI Security Standards CouncilRating of Excellent on the external penetration testing on network security for its Customer Service Practice.

Lean Six SigmaEmploys advanced analytical and statistical tools to monitor and control work processes.

Ownership StructureSPi GlobalSPi Global is fully-owned by Asia Outsourcing Gamma Limited, a company owned 80 percent by CVC Capital Partners, one of the worlds leading private equity and investment advisory firms, and 20 percent by Philippine Long Distance Telephone Company, the leading telecommunications provider in the Philippines.CVC Capital Partners

CVC is one of the worlds leading private equity and investment advisory firms. Founded in 1981, CVC today has a network of 21 offices and some 280 employees throughout Europe, Asia and the US.Currently, CVC manages funds on behalf of over 300 investors from North America, Europe, Asia and the Middle East, who entrust their capital to CVC for periods of 10 years or more. To date, CVC has secured commitments of over US$50 billion in funds from a diverse and loyal investor base, completing over 300 investments in a wide range of industries and countries across the globe, with an aggregate transaction value of around US$167 billion.For further information, please visitwww.cvc.com.Philippine Long Distance Telephone Company (PLDT)

PLDT is the leading telecommunications service provider in the Philippines. Through its two principal business groups fixed line and wireless PLDT offers a wide range of telecommunications services across the Philippines most extensive fiber optic backbone and fixed line and cellular networks.PLDT is listed on the Philippine Stock Exchange (PSE:TEL) and its American Depositary Shares are listed on the New York Stock Exchange (NYSE:PHI). PLDT has one of the largest market capitalizations among Philippine-listed companies.Corporate Social ResponsibilityPower to InspireAs a global BPO services provider with operations across four continents, we believe that we have a responsibility to enrich the communities where we live and work. We do this by building sustainable corporate community partnership programs strategically aligned with our key businesses, leveraging on our expertise and available resources. The theme of our CSR program is youth welfare and education as we believe that the youth are the next caretakers of our future. A key differentiating factor on how we execute our programs is the strong sense of ownership and the empowerment of our employees to design and implement their CSR projects. Our employees have a personal stake to sustain their adopted program in the long-term.Global CSR DayThree years ago, SPi Global set an ambitious goal of generating 15,000 employee volunteer hours by holding simultaneous CSR programs within 24 hours across the companys 16 global locations. The first global CSR Day was held on March 10, 2012. It was a proud day for the company and for our CSR champion, Maulik, who believes that great companies are defined by not only how they enhance their financials but also how they enhance and strengthen the communities they operate in. Since then, we have consistently exceeded our set goals and have been awarded with seven local and international recognitions on our CSR practices.READ: Maulik Parekh's 2015 CSR Day MessageOur country and community-targeted initiatives are all under the framework of youth welfare and education. It includes projects such as public school renovation; literacy classes; student leadership workshops; set-up of computer, library, and music facilities; medical missions; feeding programs; care for hospitalized children; and health, sports, arts and recreation programs.Indeed, the CSR Day is the companys time to give back, and share and showcase the unique value of malasakit, a Filipino word which means genuine care and concern.VIEW: 2014 CSR Day Photo GalleryI GOT GREENOn March 7, 2015, we will once again gather as a global family and will reach out to our communities as part of our annual CSR Day. In order to help our 20 operating sites and offices in the Philippines, India, Vietnam, China, Nicaragua and the United States, we launched the I Got Green campaign to help raise additional funds to support our sites CSR programs. This is to augment the seed money that the company provides its 20 locations.Inspired by the ice bucket challenge, Maulik spearheaded the global campaign targeting Php2million pesos, all proceeds will go to our respective operating sites and offices for their CSR beneficiary. The goal is simple to raise funds by having fun, getting back at our bosses, and giving back to our communities. Each employee who will contribute will have the right to throw green powder at their colleagues, bosses, and even Maulik. To date, we have already exceeded its target, raising over Php2.16 million in just 3 weeks.Simply put, this global campaign of bringing all 20,000 employees supporting one goal represents what the company all is about. It is these simple acts of fun, togetherness and giving back that define our organization.VIEW: 2015 'I GOT GREEN' GalleryGawad KalingaSPi Global also supportsGawad Kalinga(to give care).With Springer Science + Business Media and Post NL, SPi Global is currently supporting 100 families in building new homes for the underprivileged families in the Philippines.Gawad Kalingahas seen remarkable success in transforming Filipino slums through the sweat equity of its many volunteers. SPi Global clients and employee volunteers work with the families to rehabilitate poverty-stricken communities.