Spencer Hospital Provides Secure and Convenient Bedside Access to Patient Data

COMPANY

• 99beds

• 2family-practiceclinics

• 600employees

INDUSTRY:

• Healthcare

APPLICATIONS:

• McKessonParagonClinicalCoreStation,PhysiciansWeb,McKessonHorizonRadStation,McKessonHorizonPatientFolder(HPF)

CHALLENGES

• Frustratedclinicians

• Potentialsecuritybreaches

• Overburdenedhelpdesk

RESULTS

• Automaticsign-offsenabled

• Simplifiedbedsideaccess

• Helpdeskcallsdecreased

INTRODUCTION

SpencerHospitalisa99-bedfacilitythatiscomplementedbytwofamilypracticeclinics,twodialysiscenters,theAbbenCancerCenter,andanewcosmeticandreconstructivesurgeryclinic.ItalsohostsaPracticeManagement/EHRpackagewhichisleasedtolocalprivateclinicsinaSAASmodel.Thehospitalblendsstate-of-the-arttechnologywiththeskillsofits600employeestodeliverhighqualityhealthcare.

THE BUSINESS CHALLENGE

Inthecourseofdailyrounds,thehospital’sdoctorsandnursesaccessavarietyofapplicationsandwebsitesviaPCsinpatientrooms.TheseincludeMcKessonParagon,HorizonMedicalImaging,andanumberofvendorandgovernmenthostedsitesprovidinghealthcarerelatedinformationandresources.

TosatisfysecurityandHIPAArequirements,theITdepartmentsetshorttime-outsforviewingpatientdatascreens.Althoughthispolicyensureddatawouldnotbevisibleforanundueamountoftime,itimpededproductivity.

“Doctorsandnurseswerefrequentlylockedoutofascreeninthemidstofapatientvisit,forcingthemtologinagain,”explainsEdMeyer,SpencerHospital’sdirectorofIT.

Inresponse,thehospitalimplementedaUSBkeysystem.Unfortunately,thesystemwasafailure.Cliniciansfrequentlylostorbrokethekeys,leadingtofrustrationandnumerouscallstothehelpdesk.Asaresult,doctorsandnursesresortedtoaccessingdataviaworkstationslocatedinthehallways.Thisprocesswascounter-productivetothegoalofsecureandconvenientbedsideaccess.

THE IMPRIVATA ONESIGN SOLUTION

AsMeyerandhisteamevaluatedpotentialvendors,theyconsideredsoftware-basedsolutionsfromCAandCitrix,andontheadviceoftheirpartner,CDW,theyincludedtheImprivataOneSignapplianceintheevaluationprocess.Overaperiodof90days,theysequentiallyimplementedeachsolutiononatrialbasisof30days.“WhentheImprivataOneSignappliancesarrived,thetidestartedtoturnintheImprivatadirection,”commentedMeyer.“ImprivataOneSign’stightintegrationwithalltypesofstrongauthenticationandapplicationswasimportant,butitwastheappliancethatsoldus.”TheITteamwasimpressedwiththeeaseofimplementation,configuration,andmaintenanceoftheappliance.“Wesimplyturnediton,enteredanIPaddressviaawebsite,andwereupandrunning,”saysMeyer.

AhandfulofdoctorsparticipatedinthetrialandchoseImprivataOneSign.“ThedoctorslovedthefactthatImprivataOneSignSSOenablesthemtosigninandautomaticallylaunchauser-specificapplication,”explainsMeyer.

Basedontheoverwhelminglypositiveresponsefromusersduringthetrialperiod,theITteamimplementedthesolutiontoeverynursingareaofthehospital.Then,workingwithanImprivataprojectmanager,theteamSSO-enablednearlyallofthehospital’sapplicationsoverafive-dayperiod.

MKT-SS-SPENCER-Ver1-05-2010

“Imprivata

OneSign’stight

integrationwith

alltypesofstrong

authenticationand

applicationswas

important,butit

wastheapplicance

thatsoldus.”

–EdMeyer

DirectorofIT

SpencerHospital

BEFORE IMPRIVATA ONESIGN AFTER IMPRIVATA ONESIGN

Shortscreentime-outssatisfiedsecurityrequirementsbutfrustratedclinicians

Enabledautomaticsign-offsfordesignatedintervalsoftimeandquickunlockingwithFingerBiometricAuthentication

Cliniciansresortedtoaccessingdataviaworkstationsinhallways,potentiallyexposingdatatounauthorizedusers

Simplifiedbedsideaccesseliminatesneedforworkaroundsbyclinicians,savingtimeandkeepingdatasecure

Neededcost-effectivesolutionforuserlock-outsandreplacementofUSBkeys

SSOandfingerbiometricsfacilitatestreamlinedaccess,reducinghelpdeskcallssignificantly

1877ONESIGN|17816742700|www.imprivata.com

Copyright©2010Imprivata,Inc.Allrightsreserved.ImprivataandOneSignareregisteredtrademarksofImprivata,Inc.intheU.S.andothercountries.

TheApplicationProfileGeneratorandOneSignAgentaretrademarksofImprivata,Inc.Allothertrademarksarethepropertyoftheirrespectiveowners.

NursesineachunitwereenrolledinSSOonthespotduringdepartmentmeetings.“Wedidn’treallyneedtoconductofficialtraining.Theenrollmentwasthetraining,”saysMeyer.Tiefenthalerthenenrolledeachdoctorindividually.Becausethedoctorswhohadparticipatedinthetrialchampionedthesolutiontootherphysicians,useradoptionwasfairlyrapid.

THE RESULTS

WithImprivataOneSigninplace,clinicianproductivityhasgreatlyimproved.Doctorsandnursessigninonceandtheirauthorizedapplicationsareautomaticallylaunched,suchasPhysicianWeb,wheretheycanaccesselectronicpatientcharts.“Ourclinicianslovethefactthattheycandothisinonestep.Nowtheyaccesspatientdataandhandlechartingatthebedside.Notonlydoesthisimproveproductivity,butitalsoleadstobetterpatientcare,”explainsMeyer.

Thehospitalisalsopleasedwiththeimpactonsecurity.“Becausecliniciansarenowcomfortablewithin-roomaccess,wenolongerhavetoworryaboutsensitivedatabeingvisibleinhightrafficareas,suchashallways,”continuesMeyer.

Furthermore,theITteamcanconfigureworkstationstoautomaticallylockafteracertainperiodofinactivity—increasingsecuritywithoutaffectingproductivity.Theautomaticworkstationlockenablesnursestoleaveasessionopeninapatientroomwithoutworryingaboutsensitiveinformationbeingexposed.Whenthenursere-enterstheroom,sheauthenticateswithherfingerprintandtheworkstationunlocks.Ifadifferentuserauthenticatesonthemachine,ImprivataOneSignSSOwillautomaticallyclosetheactivesession.“Welovethisfeature.Itpreventspeoplefromchartingunderthewrongname,”explainsMeyer.

Movingforward,SpencerHospitalanticipatestofurtherbenefitfromImprivataOneSignSSO.“Withthissolution,wecanimplementmorestringentpasswordpolicies,includingcomplexpasswords,passwordexpiration,andevenrandomlygeneratedpasswords.Todothiswithoutimpactinguserconvenienceisahugebonus,”concludesMeyer.