Equipment manufacturers are facing a host of challenges that seriously impede profitability. Excess equipment supply is driving up competition, resulting in plummeting margins and sales volumes. Profitability seems to come at a cost, with new and expanding regulations driving up the price of doing business and requiring more of an organization’s resources to comply. Despite the breadth of these challenges, many companies are finding ways to outcompete in a demanding market space. Through access to streamlined process performance and best-in-class technology solutions, they are quickly entering new geographies, rapidly establishing new leasing operations and realizing greater profitability by lowering the cost to serve. We call these organizations intelligent enterprises.

Key ingredients of an intelligent enterpriseUp to 30% of operational costs within the commercial lending industry are attributable to rework and wasted effort. Simply reducing the number of handoffs between the sales and operations teams and lowering booking error rates has been shown to slash operations costs by as much as $32 million for large equipment finance organizations. It’s proof that smarter process drives more intelligent business outcomes and demonstrates the tangible results

Speed, expertise and performance: The BPaaS advantage for commercial lenders

that equipment manufacturers require today. Superior results like these are based on three key pillars of improved operational performance.

Process standardization By reengineering and standardizing fragmented, inefficient processes, benchmarking performance against industry best-in-class and linking key business metrics to business outcomes, you drive greater efficiency and effectiveness across the leasing lifecycle.

B A N K I N G A N D F I N A N C I A L S E R V I C E S

Speedy setup, quick returnsGenpact’s Business Process as a Service (BPaaS) solution for commercial lenders puts the power of our process expertise in your corner, improving current performance or helping you establish new leasing operations with complete end-to-end originations and servicing processes. This integrated offering gives your company instant access to our global commercial leasing and lending experience, third-party and proprietary technologies tailored to your needs, science-driven lending processes, and one of the largest teams of leasing professionals in the industry.

Genpact’s BPaaS solution is ideal for helping OEMs quickly set up lending operations or expand into new markets. Delivered in 30 languages from over 70 centers in 20 countries, including emerging markets such as China, India, and Brazil, we put you close to your customers, ensuring that they experience standardized, seamless delivery from day one.

Built on 15 years of experience, our leasing and lending team is already trained and ready to assist you with everything, from deploying infrastructure to managing day-to-day transactions. Covering both originations and servicing, we create detailed policy documents, process fl ows, and standard operating procedures built on insights drawn from running operations for leasing companies worldwide. This allows you to focus on your core business activities, such as expanding your sales footprint, while we focus on providing effective end-to-end operations-from originations to portfolio management to fi nance and accounting. All of this in a variable “pay-per-drink” billing model that drives down capital expenditures by 25% to 50%.

Best-in-cLass tecHnoLoGies The selection of technology solutions that are highly integrated with lessors’ process requirements, including leading lending technology and industry-specifi c “bolt on” tools, provide customized answers to your unique technology needs.

indUstrY-sPeciFic anaLYticsDetailed analytics peer deep into markets and processes, measuring sales force effectiveness, performing credit and risk assessments, and analyzing customer behavior to provide you with the critical business insights needed to shorten cycle times, reduce risk, and speed time to market.

Intelligent selection and integration of technology solutions, from point of sale systems to document management, pricing sub-systems, and tax and accounting tools can reduce technology costs for most companies from 25% to 50% of TCO.

Reducing costs

Genpact’s highly trained lending team has delivered over $60 million in savings and improvements for our commercial lending clients globally.

Delivering outcomes

Lenders can add $15-$20 million to their bottom line just by employing analytics to better understand and create more effective risk notifi cation, pricing audit and late charge collection processes.

Operating eff ectively

•Originations•Contract management, application processing•Document management, UCC filing

•Portfolio administration•Booking and funding•Billing and collections, servicing

•Compliance and reporting•End of term and remarketing•Accounting and tax

•Setting up policies and procedures for leasing entity

•Comprehensive business and process level reporting and analytics

•Originations and servicing platform with subscription pricing and global capabilities

•System integration, data conversion, business intelligence, 3rd party, interfaces, etc.

•Accounting platform providing general accounting, order to cash and accounts payable

•Infrastructure support: state-of-the-art data center, customized hosting solution and IT services including DBA

BPaaS product offering

Complete end-to-end business process servicing

Complete end-to-end leasing technology solution

Intelligent enterprises outcompete by becoming more agile in meeting economic challenges and seizing opportunities. By putting best-in-class processes, trained staff, and well-targeted technologies at your fingertips, Genpact’s BPaaS leasing and lending solution is the smart answer for intelligent lenders.

Genpact Limited (NYSE: G), a global leader in business process management and technology services, leverages the power of smarter processes, smarter analytics and smarter technology to help its clients drive intelligence across the enterprise. Genpact’s Smart Enterprise Processes (SEPSM) framework, its unique science of process combined with deep domain expertise in multiple industry verticals, leads to superior business outcomes. Genpact’s Smart Decision Services deliver valuable business insights to its clients through targeted analytics, reengineering expertise, and advanced risk management. Making technology more intelligent by embedding it with process and data insights, Genpact also offers a wide variety of technology solutions for better business outcomes.

For more information, visit www.genpact.com. Follow Genpact on Twitter, Facebook and LinkedIn.

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For more inFormation, contact:

mohit thukralSenior Vice PresidentUS: +1 646 945 9169mohit.thukral@genpact.com

Kathleen GarlascoVice President, MarketingUS: +1 860 653 3883kathleen.garlasco@genpact.com