special edition
DESCRIPTION
The quarterly newsletter from United Family Healthcare, the largest private network of healthcare providers in China. In this issue: • Rethinking the role of nurses • Patient support and advocacy • The convenience of home healthcareTRANSCRIPT
UFHQuarterlyMagazine
Special Edition
In this issue:• Rethinking the role of nurses
• Patient support and advocacy
• The convenience of home healthcare
It Takes a VillageIt Takes a VillageA behind the scenes look at the essential teamwork
required for quality healthcare
Contact us:Beijing United Family Hospital & Clinics
2 Jiangtai Road, Chaoyang DistrictTel: +86 (10) 5927 7000
Guangzhou United Family ClinicSouth Tower, PICC Building
301 Middle Guangzhou AveTel: +86 (20) 8710 6000
Shanghai United Family Hospital & Clinics1139 Xianxia Road, Changning District
Tel: +86 (21) 2216 3900
Tianjin United Family HospitalNo. 22 Tianxiaoyuan
Tanjiang Road, Hexi DistrictTel: +86 (22) 5856 8500
Wuxi United Family Clinic10 Middle Huaxia Road
Dongting, Xishan DistrictTel: +86 (510) 8821 9725
Subscribe today:If you would like to subscribe to receive our free quarterly magazine and/or receive our monthly
e-mail newsletter, please send your details (including name, address, telephone number, and
e-mail address) to [email protected].
Send us your comments:If you would like to send us a comment about
Health Matters, get in touch with our editorial team or contributors, or would simply like more
information about anything you have read, please send an e-mail to [email protected].
Editorial team:Carl Lorimer
Christina LiaoGinny Tonkin
Wang Zizhang
Design:Alex Qi
Editorial contributors:Roberta Lipson
Qin Xinyan Chanell Jan Carcallas-Concepcion
Zhuang Liming Li Jian’an
Sun Fei Pamela Quah
Miriam BrofmanAda Zhang
Message from the Chair of UFHRoberta LipsonChair, United Family HealthcareCEO, Chindex International, Inc.
News & Events
United Family Home Health: Continuity of Care from Hospital to HomeBy Qin Xinyan, MD
Five Things You Should Know about Your UFH NurseBy Chanell Jan Carcallas-Concepcion, RN PhD
The Proof is in the Details: Why Infection Control is Essential to World-Class HealthcareBy Zhuang Liming
Rehabilitation: An Investment in Your FutureBy Li Jian’an, MD
High-quality Analysis Ensures Trustworthy ResultsBy Sun Fei, MD
Behind the Dispensary WindowBy Pamela Quah, BPharm MSc
Uniquely Warm and Caring Service: One Patient at a TimeBy Miriam Brofman
Transparency in Financial Services: Added Value behind the ScenesBy Ada Zhang
UFH Membership Program
Medical Sta�
Medical Services
Contact Details
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3Special Edition
As we begin each New Year, every member of our United Family takes time to re�ect on the achievements of the year gone by. With a clear understanding of our accomplishments, we can focus on creating new goals to make China a place to better remain healthy and receive world-class healthcare. In 2013, we furthered this mission by completing hundreds of thousands of outpatient visits, tens of thousands of patient nights, and nearly one thousand births across our beautiful, safe, and convenient facilities in Beijing, Shanghai, Tianjin, and Guangzhou. With every patient encounter we are given a chance to save lives, cure disease, and demonstrate our innovative approaches to integrated, patient-centered, team-based care.
This past year witnessed an increasing demand for premium healthcare in China. In July of 2013, in response to our patients’ expectations for continuity in care, we opened Beijing United Family Rehabilitation Hospital, a state-of-the-art rehabilitation facility focused on helping patients recovering from cardiovascular, neurological, and orthopedic events. With the rise of debilitating chronic conditions, including strokes and heart disease, as well as accidents resulting in broken bones, brain and spinal injuries, we are meeting the growing demand for rehabilitation services for Beijing, China, and Asia as a whole. Additionally, a new clinic also opened in Beijing’s Central Business District, which, due to strong demand, already expanded in size and available services.
As well as adding new facilities to our network to provide premium care to underserved areas, it is important to improve our current facilities and medical services to better serve our patients. In the past year, several notable events include opening Shanghai’s United Family Quankou Clinic, doubling the capacity at Beijing United Family Hospital’s Emergency Department, expanding United Family Shunyi Clinic, and receiving practice licenses for services in Pathology, Thoracic Surgery, and Plastic Surgery. Also still in the works, slated to open in early spring 2014, is the United Family Financial Street Clinic on Beijing’s west side.
Also of signi�cance was the expansion of United Family Home Health (UFHH) from Beijing to both the Tianjin and Shanghai service areas. UFHH provides medical services to postpartum mothers and newborns, the elderly, and those who require home medical care on an as-needed basis. UFHH sends United Family doctors and nurses to visit patients in their homes to provide a range of medical services, including general checks, IVs, blood draws, medication administration, and certain other treatments. This year, we also plan to begin o�ering patients in Guangzhou this comprehensive and convenient approach to healthcare.
In January, to mark Tianjin United Family Hospital’s second anniversary, we inaugurated a pilot membership program for the city’s community known as the Healthy Life Plan. For one annual price, patients receive all outpa-tient care, imaging, lab tests, and routine OTC drugs, all with a strong focus on preventive care. We hope that this new program will strengthen the partnerships with our patients in their wellness endeavors. In the future we will consider expanding this service to other locations. Another exciting piece of news is that Tianjin United’s multi-million dollar investment in a state-of-the-art Infertility IVF Center will open with full services to all United Family patients in March of 2014.
For this edition of Health Matters, we are sharing a special behind the scenes glimpse at the ancillary services that often do not enjoy the limelight commonly reserved for our more visible clinical departments. But the day-to-day operations of a modern, integrated healthcare network and, most importantly, a patient’s positive experience and sense of value in the care they receive, are both very much dependent on these supporting services. Leaders of UFH’s Nursing, Patient Services, Financial Services, Laboratory, Pharmacy, Housekeeping, Home Health, and Rehabilitation teams have stepped forward to shed light on the inner workings of our health-care facilities.
We hope you enjoy this issue’s backstage tour. On behalf of everyone at UFH, I wish you and your family a safe and healthy year.
Message from the
Chair of UFH Roberta LipsonChair, United Family HealthcareCEO, Chindex International, Inc.
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The Healthy Life Plan (HLP) is a new initiative with a goal of maintaining good health and promoting preventive care for the people of Tianjin. It is a partnership between our clinicians and the community in collaborating with patients to achieve new health goals. It is a commitment to living a longer and happier life. It is hope for a future spent caring for the next generation instead of being a burden. It is a promise to communicate with healthcare experts in a trusting and honest environment about how you can make your health a priority.
For a one time annual membership cost, HLP members are assigned a personal physician who will perform a comprehen-sive health examination tailored to your speci�c individual needs. Using the results of the exam, your doctor will form a plan on how to best optimize your health, make recommendations on any lifestyle adjustments, and set health goals. In addition to the basic tools your doctor has at their disposal, within the scope of the HLP, members are annually entitled to one free Emergency Room visit, one free dental cleaning, and an ophthalmology checkup. Services not included in the HLP are discounted up to 50% o� normal retail prices.
Please visit http://tianjin.ufh.com.cn for more information.
Beijing United Family Hospital and Clinics held the grand opening ceremony for its new Emergency Room expansion on November 11, 2013. Highlights include 15 independent rooms, both neurosurgery and OB/GYN green channels, and 24-hour pediatric emergency services. International-standard emergency physicians are available 7 days a week, 24 hours a day.
The United Family CBD Clinic celebrated its �rst anniversary and new expansion recently. New services include an ENT Clinic, Eye Clinic, and Dermatology Center, with expanded services in the Radiology/Imaging.
In addition, our United Family Shunyi Clinic also expanded this month, allowing more patients who live nearby to see their physician closer to home. OB/GYN and Radiology/Imaging now o�er more services, while the Eye Clinic and Dermatology Center have added additional physician hours.
Tianjin United Family Hospital Launches the Healthy Life Plan: An Exciting New
Approach to Healthcare for Tianjin
BJU Expands Emergency Room and Outpatient Clinics
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Tianjin United Family Hospital is proud to announce the appoint-ment of Dr. Patrick Liu as the center’s Chief Medical O�cer. An internal medicine physician, Dr. Liu is from Taiwan and the United States. He received his Medical Degree from National Taiwan University and a Master of Public Health from Harvard University in the United States. His initial residency in Internal Medicine took place at the Yale School of Medicine; he also took part in a Critical Care fellowship at Mount Sinai Medicine Center of New York University and a Geriatric Medicine fellowship at Harvard Medical School.
He comes to Tianjin from Boston in the United States where he worked attending patients at Beth Israel Deaconess Medical Center and as a Clinical Instructor at Harvard Medical School. He is board certi�ed by the American Board of Internal Medicine, with added subspecialty quali�cations in Critical Care Medicine and Geriatric Medicine. He is a member of the American College of Physicians, American Medical Association, Society of Hospital Medicine, Society of Critical Care Medicine, and the American Geriatric Society.
Beijing United Family Hospital and Clinics held the grand opening ceremony for its new Emergency Room expansion on November 11, 2013. Highlights include 15 independent rooms, both neurosurgery and OB/GYN green channels, and 24-hour pediatric emergency services. International-standard emergency physicians are available 7 days a week, 24 hours a day.
The United Family CBD Clinic recently celebrated its �rst anniver-sary – and new expansion. – recently . New services include an ENT Clinic, Eye Clinic, and Dermatology Center, with expanded services in the Radiology/Imaging.
In addition, our United Family Shunyi Clinic also expanded this month, allowing more patients who live nearby to see their physician closer to home. OB/GYN and Radiology/Imaging now o�er expanded services, while the Eye Clinic and Dermatology Center have added additional physician hours.
New Chief Medical O�cer Joins TJU BJU Expands Emergency Department and Clinics
For all Beijing United Family Hospital and Clinics’ facilities, our new 24hr Service Center at 4008-919191 conveniently handles appointments, questions, or other customer service needs 24 hours a day, 7 days a week.
Shanghai United Family Hospital and United Family Quankou Clinic also transi-tioned to a centralized Appointment Center telephone number at 400 639 3900. Appointments can be made through this number for all hospital departments and clinics, excluding the Dental Clinic – (021) 2216 3909, Huashan Pudong Hospital International Division—Managed by United Family Healthcare – (021) 5030 9907, and United Family Minhang SRC Clinic – (021) 2201 0995.
This past September, UFH partnered with the Han Hong Charity Foundation to assist the Xinjiang Medical Aid Team (XMAT) in providing much-needed medical services and pharmaceuticals in the northwestern province.
The XMAT, composed of over 40 medical specialists from Beijing including UFH medical personnel, traveled to the Taklamakan Desert, traversing an area of over 4,000 kilometers, to visit 14 counties and cities over a 20 day medical mission. UFH physicians treated nearly 1,700 patients during their journey.
To help local hospitals and medical teams, the XMAT also organized healthcare seminars, and UFH OB/GYN physicians held a seminar for local medical personal on postpartum hemorrhage treatment.
New Customer Service and Appointment Numbers
Han Hong Charity Foundation Thanks UFH for Providing Medical Services in Xinjiang
Dr. Patrick Liu
To thank XMAT and UFH personal for their time, support, and gener-osity, the Han Hong Charity Foundation sent a special letter of thanks to UFH. This letter expressed gratitude to UFH leadership, including UFH Vice President of Medical A�airs Dr. David Rutstein, Beijing United Family Hospital (BJU) General Manager Sylvia Pan, and BJU Associate General Manager Annie Wang, for the outstanding work and sel�ess contributions of participating UFH physicians. The letter also expressed the hope that unbound love and charity would reign in people’s hearts and encourage a giving nature and caring for others.
United Family Home Health: Continuity of Care from Hospital to Home
cross the world, home healthcare is becoming increasingly important in delivering quality healthcare services to the elderly and those with chronic conditions. Home healthcare providers focus on delivering
continuity of care from hospital to home, and from home to hospital. When patients travel between locations of dedicated medical care, they are said to go through a “transition.” Transitions occur when a patient is admitted to the hospital, when they move from an outpatient to an inpatient setting, and when they are discharged from the hospital. At these critical junctures, it’s not uncommon for the quality of medical care to suffer. For every new team of physicians and nurses delivering medical care, the patient is often left with the responsibility of ensuring continuation of clinical treatments. Home healthcare is designed to reduce transition errors and bridge gaps in treatment. Medical professionals like me and my team ensure that patients enjoy continuous, comprehensive, and coordinated medical care.
Governments facing the issue of rapidly aging national populations are particularly interested in home health-care as a way to ensure the continuity and integrity of medical care for their elderly. In Denmark, for example, the rate of home healthcare utilization is about 10%; in Japan, it’s about 9%. These healthcare systems recognize the importance of home healthcare, especially for managing geriatric health between the hospital and home. In China, home healthcare is a radically new concept. However, more and more people are turning to home health-care to help manage chronic conditions such as heart disease, diabetes, and hypertension. These services can prevent the onset of disease through careful monitoring and planning, and manage diseases once they occur. Beyond high-quality medical care, home healthcare also provides convenience and peace-of-mind for both patients and their families.
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While the concept of home healthcare is relatively simple to explain, excellent delivery takes professional care and coordination. United Family Home Health (UFHH) services are focused on providing the highest quality of personalized medical care possible. For instance, UFHH’s Continuing Medical Care service provides medical support in the home for seniors, those with chronic conditions, and patients recovering from a stroke or heart attack. Many of these patients have recently transitioned out of the hospital setting, but require follow-up care at home. Our team helps these patients stay out of the hospital through our home medical care. Similarly, UFHH’s Postpartum Medical Care service helps women recover from delivery. Speci�cally for patients engaging in the postpartum tradition of yuezi (during the �rst postpartum month), home health-care monitors the new infant and mother to ensure their health and wellness.
Several academic studies over the past decade have shown that home healthcare can signi�cantly reduce the number of hospital admissions and re-admissions. This is true both for older adults and for newborns. For instance, home weight monitoring has shown to reduce the rate of hospital re-admission by 35-67% for patients with congestive heart failure. Receiving home healthcare after delivery has shown to lower the need for newborns to return to the hospital by up to 4.5 times.
Moreover, home healthcare lessens the burden on families who struggle to care for their loved ones. Often in China, children and grandchildren of the elderly are already caring for their own child and providing for their spouse, while also �nancially supporting their older family members. The demands of caring for an elder family member who is su�ering or recovering from a serious health condition can be overwhelming. The predominating cultural prefer-ence in China is for the elderly to be at home with their children, even if their children are too busy to care for them. Our services allow families with elderly relatives to know their parents and grandparents are receiving comprehensive medical care, and that someone is sharing this critical responsibility.
In addition to the immediate bene�ts for patients and their families, home healthcare is proven to o�er public health bene�ts as well. The Chinese government recognized the nation’s need to develop home healthcare as a key part of caring for the elderly in its 12th Five-Year Plan. As a public health measure, home healthcare, along with the development of primary care (another key government initiative), can help triage common conditions and reduce overcrowding in China’s public hospitals. It can also promote educa-tion related to preventive care and healthy living, something governments all over the world struggle to deliver to their citizens. More importantly, because of China’s unique demographic situation – the one-child policy and the lack of long-term care options in the home – it is not uncommon for older people to refuse to leave the hospital after medical treatment, resulting in a further strain on China’s public healthcare system. This observed tendency is part of the reason the China National Committee on Aging announced further development of China’s home health services sector in 2009.
With the goal of keeping our patients healthy and out of medical danger, UFHH’s mission is to provide UFH-quality clinical care to our patients in the comfort of their homes. Perhaps equally as impor-tant, our home healthcare services are designed to give support when and where it is most needed — when children are young, chronic illnesses require constant attention, or when parents and grandparents are old. Combining UFH professionals with a commit-ment to providing care outside the hospital results in our patients receiving high-quality, international-standard, and comprehensive healthcare, giving families peace of mind that their loved ones are receiving excellent care no matter where they might be.
References:
A 2004 study from Pennsylvania State University’s Medical Center found that 0.6% of newborns who received postpartum medical visits had to be re-admitted to the hospital within the �rst 10 days after discharge, while the rate among newborns who did not receive postpartum visits was 2.8%.
China National Committee on Ageing. “Views concerning the full promotion of home care for the aged.” 2009. Retrieved from www.cncaprc.gov.cn/info/64.html.
Xiao Riyang; Zhu Keyun. “Clinical observation of home monitoring of weight in the outpatient treatment of chronic congestive heart failure.” Journal of Contemporary Medicine. July 2013.
Yu Cheung Wong; Leung, Joe. “Long-term Care in China: Issues and Prospects.” Journal of Gerontological Social Work. 2007; 55:7, 570-586.
Zhai Xiaomei; Qiu Renzong. “Perception of Long-Term Care, Autonomy, and Dignity, by Residents, Family and Caregivers: The Beijing Experience.” Journal of Medicine and Philosophy. 2007; 32: 425-445.
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Qin Xinyan, MDChief Medical O�cer, United Family Home HealthInternal Medicine Physician & Rheumatologist
For more information or to book an appointment, please call BJU (010) 5927 7333; for SHU (021) 2216 3833; for TJU (022) 5856 8333
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1: No white caps
The hospital dress code at UFH does not include wearing what previously was the universal symbol of nursing – the white nurse’s cap. The cap that once symbolized dignity, dedication, and educa-tion has now become unnecessary. Many view caps as a reminder of the past, when nurses were viewed as “minions and maids.” Most importantly, caps can be a source of infection. What di�eren-tiates the UFH nursing sta� is not what they wear, but what they do. Nurses are not relegated to merely following doctors’ orders; they collaborate with physicians and the entire healthcare team for better patient outcomes.
2: Focus on care, not only the cure
Caring is the essence of nursing. Although caring is not an attribute exclusive to nurses, nursing requires a unique brand of care. Nurses focus on attending to the human response to illness and health conditions rather than on diagnosing or curing disease. What makes being cared for by a UFH nurse unique? For UFH nurses, care is not just a feeling or a thought; it is a deliberate act in service of the patient.
3: Putting a premium on education and training
What most patients do not see are the many hours their UFH nurse spends in training. Although all new hires have nursing education degrees, nursing licenses, and many have extensive experience practicing at the best public hospitals in China or abroad, the moment any nurse is hired at a UFH facility, he or she will go through to a two-day employee orientation, a three-day new nurse orientation, weeks of ward orientation, and six months of preceptor-guided practice. Within the �rst year of employment, UFH requires new nurses to attend customer service training, basic life support (BLS) training, infection control training, training with simulated case studies, training in a nursing skills laboratory, and other in-service training programs.
Most UFH facilities employ Western-trained nurse educators with Bachelor’s of Science, Masters, or PhD degrees in Nursing, to assess, plan, and implement training programs. New nursing graduates undergo a special 12-month program designed to ease their transition from student to well-trained nurse in an international-standard hospital. Trainers and educators also participate in training to ensure that they meet the learning needs of their sta�. UFH Chief Nursing O�cer Shen Xiaoyan also champi-ons evidence-based nursing practice in the hospital. Initiatives that foster an evidence-based nursing environment include holding monthly journal clubs, developing research studies, and aligning policies and protocols with evidence-based nursing
4: Communication matters
To be a successful UFH nurse requires one to possess good communication skills. Equipped with bilingual abilities, nurses often serve as translators for foreign patients and doctors. They are trained to utilize communication tools such as AIDET (Acknowledge, Introduce, Duration, Explanation, Thanks) and SBAR (Situation, Background, Assessment, Recommendation). Dealing with multicultural patients and managing their high expectations can be very challenging, but UFH nurses routinely navigate through these challenges as part of providing a great patient experience.
5: Professional growth
UFH seeks to provide nurses with opportunities to grow and develop their nursing careers. The UFH career ladder for nurses consists of four di�erent levels (Levels 1 through 4). Nurses can move up a level by passing an annual Promotion Exam. The Promotion Exam involves a written portion and a skills portion. The written test assesses knowledge and critical thinking regard-ing general nursing, each nursing specialty, and leadership. The skills simulation assesses a nurse’s real-time ability to deal with a variety of patient case scenarios. Senior nurses also have a chance to become Nurse Specialists and Nurse Unit Educators as well as other leadership positions, such as Head Nurse or Clinic Manager. An annual skills checklist also ensures that all nurses meet UFH nursing standards.
Being a UFH nurse requires more than great nursing skills; it also requires up-to-date nursing knowledge, the right attitude, and great communications skills. Behind the scenes, nurses work tirelessly to ensure that patients get the best possible care. The next time you see a UFH nurse, know that he or she is uniquely di�erent from any nurse you may meet elsewhere. In addition to professional medical care, you can count on them to provide you with an excellent patient experience.
Chanell Jan Carcallas-Concepcion, RN PhD Manager, Nursing Education DepartmentBeijing United Family Hospital and Clinics
For more information or to book an appointment, please call BJU 4008-919191; for GZU (020) 8710 6000; for SHU 400 639 3900; for TJU (022) 5856 8500
here is more to a United Family Healthcare (UFH) nurse than meets the eye. Most people view nurses in China as merely the “doctor’s assistant” who takes your vital signs, draws blood, and asks a few questions. The UFH nurse is in a class above the rest. Patients and doctors
have described UFH nurses as “the best,” “excellent,” “superb,” “quality,” “caring,” and “well-trained.” With over 560 nurses, our nursing sta� is the largest group within UFH, comprising of a committed cadre of healthcare professionals. Here are �ve reasons to re-think the way you view UFH nurses.
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You Should Know about Your UFH Nurse
You Should Know about Your UFH Nurse
5Things 5Things The Proof is in the Details:
Why Infection Control is Essential to World-Class Healthcare
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Zhuang LimingSenior Housekeeping CaptainShanghai United Family Hospital and Clinics
For more information or to book an appointment, please call SHU 400 639 3900; for BJU 4008-919191; for GZU (020) 8710 6000; for TJU (022) 5856 8500
bottom, right to left, inside to out. Facility restrooms aredisin-fected every 30 minutes, and �oors and carpets are mopped and vacuumed when required. Clinical rooms, waiting areas, and pediatric lobby toys are disinfected twice a day. We also remove miscellaneous garbage in outpatient/inpatient rooms, public areas, and restrooms as often as needed, while biomedical waste is discarded separately according to infection control and environmental protection policies.
The placement of all cleaning and disinfection tools and materials follows JCI standards as well. SST sta� designate di�erent colors of mop heads and cleaning cloths—red, blue, green, yellow, and white—for isolation and quarantine areas, treatment rooms, standard outpatient/inpatient rooms, restrooms, and public and o�ce areas, respectively. These colors not only designate separate usage, but also storage. We use micro�ber mops only, as evidence shows they have a microbial contamination removal rate of 95%, compared to only 68% with a conventional cotton mop. Further-more, all of our mop tips are regularly disinfected with heat to eliminate contamination. UFH infection control sta� use adenosine triphosphate (ATP) to measure the presence of bacteria and viruses after disinfection, as opposed to subjective visual measurements to evaluate environmental cleanli-ness. UFH has achieved a 98% pass rate of government regulated air and surface environmental tests.
We are proud of our sta� for their e�orts in making UFH facilities a safe environment. A clean and sanitary setting that exceeds international standards is crucial to both overall healthcare quality and the process of healing – our patients expect and deserve no less.
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he moment someone steps into a United Family Healthcare (UFH) facility, they enter a refreshing environment of
cleanliness and comfort. But patients are not often aware of what goes on behind the scenes to minimize hospital-acquired infections. Research has shown that healthcare settings can be reservoirs of infectious agents, including the contagious and potentially dangerous Methicillin-resistant Staphylococcus aureus (MRSA) bacteria. So it comes as no surprise that patients often ask about the safety of the healthcare environment. Thankfully, studies present compelling evidence that a clean hospital setting results in fewer healthcare-associated infections.
Hospital-acquired infection rates are one of the quality indica-tors that measure a hospital’s safety, quality of care, and adher-ence with international standards. Consequently, UFH facilities are committed to exceeding Joint Commission International (JCI) standards for minimizing environmental contamination. Infection control sta� throughout the UFH network cooperate closely with all departments to implement our environmental safety plan, which includes the development of standards, policies, and procedures for cleaning and disinfection, as well as monitoring e�cacy through regular audits. As a result, we are not only quality accredited by JCI, but our hospital-acquired infection rate is among the lowest in China.
Our Sanitation Services Team (SST) is at the forefront of carrying out cleaning and disinfection duties throughout our facilities. Unlike physicians or nurses who have direct contact with our patients, the SST delivers services behind the scenes. This impor-tant work ensures that patients receive medical care in a hygienic and healthy environment. The SST separates a facility into cleaning areas that include inpatient rooms, outpatient rooms, lobbies, restrooms, and other public areas. Furthermore, there are di�erent levels of cleaning for certain areas. For example, our Operating Rooms, Catheterization Lab, Intensive Care Unit, and Neonatal Intensive Care Unit all require deep, systematic cleaning by a highly-experienced SST member. Additionally, after isolation or quarantine patients are discharged, nurses immediately notify SST sta� to thoroughly sterilize the isolation area or inpatient room. We disinfect these areas �rst with an hour of ultraviolet radiation, followed by cleaning of all surface areas using equipment assigned to the speci�c area; SST members �nish the procedure with another hour-long round of ultraviolet radiation. A study in the United Kingdom demonstrated that such rigorous cleaning precautions greatly reduce MRSA infections.
In other clinical areas, the type of disinfectant and sanitation procedures used depends on the area or room’s function, and appropriate concentrations of disinfectant are used to ensure proper sanitation. Cleaning tools such as rags and mops are separated by individual rooms to avoid cross-infection. SST follows standard policy and procedure to clean from top to
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Medical rehabilitation needs are growing rapidly throughout China. According to preliminary data, in 2011 rehabilita-tion-related outpatient and emergency visits soared to 16,870,000 cases, an increase of 2,310,000 visits from the year before. This surging demand is due to not only a rise in economic and living standards, but also the increasing use of rehabilitation in the treatment of disease. In contrast, the concept of rehabilitation is still relatively misunderstood and public awareness remains low. However, as the public’s understanding and perception of rehabilitation evolves, the specialty will soon achieve a level of acceptance common in most developed countries.
Recently, rehabilitative treatments of several conditions and injuries were in the spotlight. Stroke is one such condition, as patients now understand hemiplegia, or paralysis affecting parts of their body, can be improved through active rehabilita-tion. The heartbreaking but inspiring story of former Phoenix TV anchorwoman, Liu Hairuo, also highlighted the benefits and promise of rehabilitation. After suffering traumatic brain injury in a train accident, she sought professional neurologi-cal rehabilitation treatment resulting in a strong recovery.
Rehabilitation: An Investment in Your Future
Li Jian’an, MDChief Medical O�cerBeijing United Family Rehabilitation Hospital
What is rehabilitation medicine?Rehabilitation medicine focuses on addressing functional impair-ment, or rather, the recovery of function. The goal of our treatments is the maximum recovery of functional potential and helping patients resume their normal life activities. Treatments can be classi�ed by the function they aim to recover. These treatments include neurological, orthopedic, spine, and cardiac rehabilitation, rehabilitation for cerebral palsy patients, various forms of geriatric rehabilitation, and rehabilitation for pain (e.g., neck, shoulder, hip, leg, etc.). Our general treatment courses involve physical guidance for functional recovery, the use of orthotics and assistive equipment for functional compensation, and/or the use of devices, such as prosthetics and wheelchairs, as functional substitutes.
Partnering with you on the road to wellnessRehabilitation medicine does not stand alone. Multidisciplinary healthcare is foundational to the development of rehabilitation medicine. Similarly, BJURH is not an isolated health services provider. Every BJURH patient is served by a multidisciplinary healthcare team, usually consisting of the patient’s primary physician and/or surgeon who helps to ensure continuity of care and advises the rehab team on the patient’s condition and medical needs; a rehabilitation physician and/or therapist who evaluates the patient’s functional abilities, helps to design the treatment plan, and oversees its implementation; nurses who provide one-to-one care that supports the rehabilitation treatment; and a psychological therapist and a nutritionist who provide emotional support and nutritional counseling. However, the most important part of a patient’s healthcare team is their family. A patient’s determination to make it through a rehabilitation course is intimately connected with familial support. We aim to create a home-like environment for our patients in the clinic, but to do this well, we need family members to be enthusiastic participants in their loved ones’ recov-ery process. To this end, a Patient Services representative will also be involved to act as a bridge between patients, their families, and their healthcare teams, continually communicating with patients and family members to best gauge their response to the rehabilita-tion process.
Neurological rehabilitation: After a stroke or traumatic brain or spinal cord injury, neurological rehabilitation may signi�cantly improve patient prognosis and motor function, reduce complica-tions, and increase the ability to live independently and return to a high quality of life. As China’s population ages, the occurrence of diseases a�ecting cerebrovascular blood vessels will continue to increase, with stroke being the most common. Medical advances have greatly increased post-stroke life expectancy, but 70-80% of stroke survivors live with functional impairments (e.g., di�culties with movement, sensation/perception, speech, swallowing, recog-nition, etc.). Studies show that most patients with early functional rehabilitation achieve three times the level of independence than patients who do not undergo a treatment regimen. Early rehabilita-tion interventions for traumatic brain injury are essential for how well a patient recovers and may even increase the chances for long-term survival. Likewise, a Cochrane review concluded that intensive rehabilitation intervention appears to lead to earlier gains of function after a spinal cord injury. After a stroke or injury, neurolog-ical rehabilitation should start as soon as possible, typically within 48 to 72 hours after stabilization, to maximize recovery rate
Orthopedic rehabilitation: An artful orthopedic surgery achieves optimal results only when followed by rehabilitative therapy. After surgery, the patient’s bones may have healed or stabilized, but they often experience impaired joint function. For these patients, recovery
of function and strength does not happen without intentional e�ort. A professional rehabilitation team provides speci�c guidance and equipment for building strength and achieving recovery goals.
Cardiac rehabilitation: Another subspecialty of rehabilitation medicine that has witnessed rapid development in recent years focuses on the heart. Cardiac rehabilitation includes assessment, training, life coaching, regular monitoring, and education to assist in the repair and maintenance of the critical organ. Rehabilitation improves quality of life and helps patients return to a normal life, while working to prevent future heart problems and cardiovascular disease recurrence.
Does this mean that rehabilitation is only for patients recovering from serious diseases or injuries? Absolutely not. As an example, pregnancy and birthing involves a great deal of physiological change, especially regarding a woman’s muscles, bones, and hormones. Many women develop lower back pain and hyperten-sion and have no idea that these conditions can be ameliorated through rehabilitation therapy. Regular walking and strengthening your core muscles during pregnancy can make the birthing process much smoother. For postpartum women who want to change their �gure, rehabilitation can be a great help, especially for women who engage in the practice of yuezi (traditional Chinese postpartum recovery during the month immediately after delivery). Even after leaving the hospital, a Rehabilitation Physician can provide sugges-tions for exercises that can be done at home. Additionally, BJURH o�ers a postpartum recovery package that includes core strength evaluations and pelvic �oor strength evaluations to help women recover functionality and keep up with their new babies.
Rehabilitation as an investmentThe World Report on Disability, published by the World Health Organization, concludes that rehabilitation is a worthwhile invest-ment because it creates human capital. This statement expresses the idea that rehabilitation is an investment in ourselves, and in our community, through the roles every individual uniquely plays in society. Many people are interested in �nancial management and stocks as a way of making great �nancial gains with a comparatively small �nancial expenditure. We should view rehabilitation in a similar light, as a way of making great physiological gains with similarly comparatively small expenditures. In short, rehabilitation is an investment in regaining function and capability, while simulta-neously reducing hospital re-admission, complications, chances of su�ering a second disability, and family and community burdens, resulting in a higher quality of life for you and your family.
References:
Louise E. Craig, et al. “Early Mobilization after Stroke: An Example of an Individual Patient Data Meta-Analysis of a Complex Intervention.” Stroke. 2010; 41: 2632-2636.
World Report on Disability. World Health Organization, World Bank. June 2011: 131.
For more information or to book an appointment, please call BJU 4008-919191; for GZU (020) 8710 6000; for SHU 400 639 3900; for TJU (022) 5856 8500
n light of these growing needs and an existing lack of international-standard rehabilitation services in China, United Family Healthcare opened Beijing United Family Rehabilitation Hospital (BJURH) in July of 2013, an invest-
ment of nearly USD 40,000,000. The world-class facility aims to restore function and quality of life to patients recover-ing from serious injuries, surgeries, or debilitating illnesses in a broad array of areas by providing a team approach using evidence-based medicine and modern technology in a comfortable and nurturing environment.
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list of rare blood types for emergency situations. Additionally, we can organize special drives to collect rare blood types if necessary. In past years, more than 1,000 people have partici-pated in UFH blood drives.
Tissue pathology tests are vital for making diagnoses, planning treatments, and monitoring diseases. The laboratory is the only department that has the expertise to perform the gross, micro-scopic, chemical, immunologic, and molecular examinations of organs, tissues, and cells. Our pathology section provides a variety of timely and accurate diagnostic services for surgical pathology services from small biopsies to large resection. Furthermore, we provide cytology services for gynecologic specimens (e.g., PAP smears) and non-gynecologic specimens (e.g., urine, sputum, body �uids). We also handle frozen sections for all UFH medical departments seven days a week. Besides laboratory testing, our sta� also participates in interdepartmen-tal tumor boards by providing pathological information that is essential for achieving optimal patient care.
Every member of the UFH Laboratory Department is part of a team whose goal is to promote the welfare of our community by serving our patients to the best of our ability. All laboratory team members have a commendable work ethic, a voracious appetite for continual learning and training, and a high degree of pro�ciency in laboratory technology. After all, we want all of our patients to receive nothing but the best possible healthcare, and all of us in the UFH Laboratory Department are committed to meeting that goal.
High-quality Analysis Ensures Trustworthy ResultsHigh-quality Analysis Ensures Trustworthy Results
For more information or to book an appointment, please call BJU 4008-919191; for GZU (020) 8710 6000; for SHU 400 639 3900; for TJU (022) 5856 8500
Sun Fei, MD Director, Laboratory ServicesUnited Family Healthcare
12
he UFH Laboratory Department focuses on serving our patients with e�ciency and accuracy. UFH laboratories are
sta�ed by highly-trained professionals who are committed to provide quality customer service to our community. All UFH laboratories participate in international and national laboratory pro�ciency testing programs to ensure that our test results provide the most accurate information possible and meet indus-try standards. The Laboratory at Beijing United Family Hospital (BJU) is accredited by the College of American Pathologists (CAP) and provides tissue pathology, laboratory medicine, and blood bank services, making BJU the only hospital in China with a laboratory that is internationally accredited for its entire service scope.
UFH laboratories are open 24/7, providing services related to hematology, clinical chemistry, clinical microscopy and parasi-tology, microbiology, immunology, pathology, blood banking, toxicology, and genetics. We promise fast turnaround times on most tests compared to local hospitals. Samples are immediately transported by hand or pneumatic tube to the laboratory, and results are quickly returned electronically. One such service is a drug level test. We o�er in-house services for substances such as acetaminophen and alcohol. Prompt and accurate results are especially important for the acetaminophen drug level test. Acetaminophen is one of the most common pain relievers (analgesics) and fever reducers (antipyretics) that are available over-the-counter. High levels of acetaminophen can cause toxic hepatitis. Clinicians rely on us to return rapid results for these tests to achieve rapid management of potentially serious patient conditions.
Our laboratories are equipped with a range of high–standard, up-to-date, fully-automated systems to ensure that tests are processed sequentially and e�ciently. We currently provide more than 1,000 laboratory tests that cater to both expatriate and Chinese medical preferences, supporting our physicians in providing high-quality patient care.
Furthermore, most UFH laboratories have their own on-site blood banks for urgent transfusion needs. We work closely with local blood centers to organize community blood drives to make sure that we have adequate blood supplies. We also keep a donor
TDuring an inpatient stay, we will pay close attention to your liver and kidney functions. Toxic substances are expelled from your body by your kidneys in a process called clearance. If clearance is impaired, medicines will accumulate in your body which can be life threatening. Through collaborative teamwork and constant communication between your physician, pharmacist, nurses, and you, the patient, we ensure that medication is handled properly and dosage adjustments are made when necessary.
You may be surprised to learn that behind the dispensary window many intravenous (IV) antibiotics and �uids are compounded on-site. Our IVAR (IV Admixture Room) services create on-demand medication for inpatient wards following international-standards of quality control and accuracy. Stringent aseptic techniques are used by pharmacists in handling IV preparations for inpatients, including medicines, nutrition, and analgesics ordered by physicians. Every single ingredient we use is traceable to speci�c batch numbers and includes a strict expiration date. Accordingly, we stand behind the safety of our medication and the professionalism of its compounding and delivery.
By putting patients and medication safety at the center of all we do, UFH pharmacists deliver the value-added services that de�ne international-standard healthcare.
Pamela Quah, BPharm MScPharmacy ManagerShanghai United Family Hospital and Clinics
Behind the Dispensary Window
For more information or to book an appointment, please call SHU 400 639 3900; for BJU 4008-919191; for GZU (020) 8710 6000; for TJU (022) 5856 8500
eceiving medication from your pharmacist should be an easy and straightforward process that builds con�dence in
the safety and understanding of a prescription. At United Family Healthcare (UFH), our professional, culturally-diverse Pharmacy Team takes pride in the trust we earn from each and every one of our patients. With a collective mission to optimize medication use for better patient care, we strive to exceed your expectations by persistently improving our service’s value.
At each UFH Pharmacy, the dispensary window is our primary public portal. Because we value every patient who approaches our window, your pharmacist is committed to addressing all enquiries and concerns you may have about your medicines. We will also ask about any drug allergies you may have before dispensing medicines known to trigger allergic reactions, such as antibiotics. If you are pregnant or breastfeeding, we recom-mend that you volunteer that information so that we can check our database for relevant drug safety considerations.
During pick-up, you might notice that we often repeat your name and con�rm date of birth. We do this to make sure you are the recipient of your prescription and that the medicine in our hands is for you. Pharmacists are obsessed with the accuracy of prescriptions. We scrutinize the dosage and instructions for your medicines and tirelessly seek con�rmation and intervene with your doctor if necessary until we are con�dent that you are getting the safest, most e�ective medication, and appropriate dosage of use.
If you are admitted to a UFH hospital, a pharmacist will conduct a process known as “medication reconciliation.” By asking about your medication history and current use of medicines, we can assure that any new prescriptions work safely with what you are already taking. If attention is focused on unexpected and/or urgent medical matters, patients can forget the importance of medicines they regularly take or be unaware of the consequenc-es of missing a dose. As your pharmacists, we will ensure that your medication history is taken within 24 hours of admission; knowing the timing of your last dose can be critical. To ensure continuity of care, when you are ready to go home, we will review your medication list one last time.
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Uniquely Warm and Caring ServiceOne Patient at a Time
ospital operations are a complex undertaking. Equipment must be maintained, quality healthcare must be delivered, facilities must meet patient expectations, and international standards must be upheld. Yet even with numerous depart-
ments covering the major facets of healthcare delivery, the main goal of a hospital – to serve patients – still needs a champion. We, the members of the Patient Services Team, act as advocates for every one of our patients to make certain they receive the outstanding care they deserve.
H
The Patient Services Team ensures that healthcare has as much to do with care as it does with health. If practitioners within a health organization are thought of as the cast of a play, Patient Services would be the crew, tirelessly working behind the scenes to make sure patients feel appreciated by smoothing over any hiccups in the day-to-day operations.
The Patient Services department serves as a bridge between the patient and the healthcare organization; our mission is to assess patient needs and expectations; to act as patient advocates with care, empathy, dignity, and respect; and to enhance the quality of service in a culturally-sensitive manner, encouraging collabo-ration between departments, and stimulating a positive environment.
To achieve these goals, Patient Services o�cers start by putting themselves in the patient’s shoes to better anticipate needs or quickly address them as they arise. One of our main functions is to provide language support, with most of our Patient Service departments speaking around 10 languages in-house. For example, when a new Central American ambassador recently visited Beijing United Family Hospital, a Spanish-speaking o�cer provided him with a personal tour. Likewise, Japanese expatri-ates newly arriving in Shanghai may receive assistance at Shang-hai United Family Hospital to understand healthcare packages and vaccination plans that best serve their families, in their native tongue. When we cannot handle language needs within Patient Services, we immediately reach out to UFH sta� who represent over 45 nationalities. We also utilize embassies and consulates as language resources, as well as a 24-hour telephone translation service. Of course, should you be in need of these services, they are always provided free of charge.
In response to United Family Healthcare’s ever-growing patient diversity, Patient Services provides an additional facet of quality care: cultural sensitivity. Without compromising the quality of healthcare, we seek to address the cultural needs of each patient by employing team members who not only represent a variety of nations, but also have a deep understanding and appreciation for all cultural backgrounds. Gestures that most people would not think twice about – a bow instead of a handshake, a kiss on each cheek instead of a bow – are essential pieces in a Patient Services o�cer’s behavioral repertoire. Even when the patient does not share a nationality with one of our sta�, good training and the team’s strong commitment to service ensures that every patient still feels that they are receiving quality personalized care.
As patient needs extend beyond language and cultural consider-ations, so does the scope of the Patient Services charter. Whether for a scheduled appointment or an emergency visit, an o�cer is always available – 24 hours a day, 7 days a week, 365 days a year – to provide assistance to patients through every step of their hospital or clinic visit. Helping patients navigate our healthcare system is certainly a big part of what we do, but we provide more than directional guidance. Patient requests for help run the gamut of life activities that the path to wellness either makes necessary or puts on hold. For every opportunity to assist – including laundry, shopping, helping visiting family members, communicating with relevant embassies, organizing hospital transfers or evacuations, or simply �nding innovative ways to make patients smile – we are ready and willing to lend a hand.
In many cases, healthcare needs extend beyond physical concerns. Patient Services team members are trained to provide emotional support to patients and their loved ones. No matter how a patient responds to the care they are receiving, beyond medical management, we are always the �rst on the scene to o�er assistance.
Importantly, in addition to meeting the needs and expectations of patients, Patient Services plays a central role in encouraging other hospital departments to do the same. This includes our
patient feedback. These consultations may include passing along patient comments to clinicians, billing issues to Finance, or way�nding suggestions to Facilities. The department also works closely with kitchen sta� to ensure hospital menus meet patient dietary requirements such as vegetarian, kosher, halal, or gluten-free meal choices, to name a few. Internally, our team organizes campaigns for employees that reward growth in cultural awareness. The most recent cultural awareness campaign gathered UFH employees over lunch to take part in activities aimed at presenting the healthcare preferences of the major cultural groups our patients represent. Though not techni-cally a UFH service o�ering, the culture-appropriate food was lovingly crafted by the Patient Services team as well.
In essence, Patient Services creates “the magic” behind a seamless healthcare experience. As advocates, we make patients our �rst priority in everything we do and we take that job seriously. When you walk through the doors of a UFH facility, you can count on receiving practical expressions of our values: caring, empathy, respect, accountability, inclusion, and excellence. These are not simply words on our mission statement; these are core elements of a service model each of us has made a commitment to embrace. We’ve �xed our sights on service excellence, and patients can rely on us to deliver the excellence we promise.
We engage in all of this without any expectation of recognition, however patients often send notes of gratitude and feedback, one of which we would like to share with you here:
Dear Patient Services,
I want to thank all for your wonderful assistance while
staying at Beijing United Family Hospital. I have
made it back to the United States, it was a long trip, but
I am �nally home.
It is a lonely feeling to be sick and by yourself in a
country that is not your own. �e sta� at UFH made
me feel secure and well taken care of. �eir profession-
alism and personal concern was one that will never be
forgotten.
Your sta� stayed with me until the very last minute,
making sure I had an airline ticket, money, and was
feeling strong enough to make the long trip back home.
I could not have done it without their help.
Once again please express my gratitude to each and
every one of your team members.
Sincerely,
A grateful patient
Miriam BrofmanPatient Services Team MemberBeijing United Family Hospital and Clinics
For more information or to book an appointment, please call BJU 4008-919191; for GZU (020) 8710 6000; for SHU 400 639 3900; for TJU (022) 5856 8500
15
UFH has developed a nationwide membership program for all of its hospital and clinic facilities designed to provide substantial healthcare bene�ts and added value to its members throughout China. Three programs are available, so keep reading to �nd out why you should join.
Why Should You Join a UFH Membership Program?
For more information about any of our membership programs, including a full list of bene�ts and conditions, or to learn how to become a member, please visit www.ufh.com.cn or contact one of our marketing departments at the following numbers: BJU (010) 5927 7360, GZU (020) 8710 6000, SHU (021) 2216 3968, TJU (022) 5856 8500.
Corporate Membership The Corporate Membership Program for businesses and organizations – including companies, embassies, international schools and hotels – is designed to provide substantial healthcare bene�ts to companies, their employees and families. Enrollment is complimentary for corporate clients with a minimum of 10 employees.
Corporate membership bene�ts:• 20% discount on healthcare services and 10% discount on dental services
(some exclusions, terms and conditions apply) • 20% discount on First Aid Classes with a minimum of 10 participants• Special rate for Corporate Health Check-up packages• Special rate for UFH organized/sponsored events• Complimentary UFH quarterly magazine Health Matters and monthly
e-newsletter Health-Line
Corporate Card
Lifetime Membership The Lifetime Membership Program is designed to provide substantial healthcare bene�ts to mothers who give birth at UFH hospitals and their babies. Enrollment is complimentary.
Lifetime membership nene�ts:• 20% discount on healthcare services and 10% discount on dental services
(some exclusions, terms and conditions apply) • Special rate for UFH organized/sponsored events• Complimentary UFH quarterly magazine Health Matters and monthly
e-newsletter Health-LineLifetime Card
The Individual Membership Program is designed to provide substantial healthcare bene�ts to you and your family. The annual membership enrollment fee is RMB 1,035 for adults and RMB 415 for children.
Individual membership bene�ts:• 20% discount on healthcare services and 10% discount on dental services
(some exclusions, terms and conditions apply)• Special rates for UFH organized/sponsored events• Complimentary UFH quarterly magazine Health Matters and monthly
e-newsletter Health-Line• 20% discount on membership renewal
Individual Membership
Individual Card
Ada ZhangFrontline Operations ManagerShanghai United Family Hospital and Clinics
For more information or to book an appointment, please call SHU 400 639 3900; for BJU 4008-919191; for GZU (020) 8710 6000; for TJU (022) 5856 8500
isiting the hospital can be a frustrating experience. You or your loved one is sick and your only priority is getting
healthy – the last thing you want to think about is paying a bill. For many people, the process of dealing with an insurance company can seem confusing, complex, and even a little intimi-dating, which is counterproductive to a hospital’s primary goal of providing an optimal healing environment. At United Family Healthcare (UFH), our Financial Services sta� diligently works behind the scenes to make this process as smooth and worry-free as possible, allowing you to focus on your health. In an e�ort to shed light on the value these services provide, I would like to introduce what goes on in a modern hospital’s Financial Services Team.
At UFH, there are many moving parts involved in handling medical bills. For high-value treatments including CT and MRI scans, surgery, hospitalization, and childbirth, it all begins with what is known as our Pre-certi�cation Team. Patients are �rst given a price quotation, in-line with our principles of transparen-cy and predictability. If the patient is covered by one of the healthcare insurance companies in our extensive direct billing network, this team will work directly with them to secure pre-ap-proved coverage. This service allows patients to skip the often time-consuming task of speaking to their insurer over the phone, as well as needing to delve deeply into the nuances of their insurance policy. If the procedure is not fully covered, or the patient is paying out of pocket or claiming insurance reimburse-ment on their own, they will be informed of all the costs involved. In addition, our main reception desks have general price lists on hand to which all patients have access.
Should a patient’s medical insurance not cover needed services, the team is at the ready to assist in �nding the most economical payment method, including membership discounts. Further-more, we provide healthcare packages at discounts for many of our core services. These bundled packages include our popular prenatal and delivery services, comprehensive health check-ups, diabetes management, and seasonal health promotions, among others.
The front-line Cashier Team is the “face” of UFH’s Financial Services Team. After concluding an appointment or hospital stay, these professionals walk you through all in-hospital transac-tions, including cash or credit card payments, or will assist you in �lling out any required insurance forms when direct billing insurance services apply. This team also assists the Pharmacy when patients purchase medication.
V Our Coding Team reviews all medical charges to ensure accuracy and proper level of care according to the Current Procedural Terminology (CPT®) Coding System, which is developed and maintained by the American Medical Association. If the insurer has any questions about service charges, the team is on hand to explain the information to make certain that claims are processed successfully and in a timely manner.
When direct billing is utilized for covered services, often you will only need to pay a deductable and/or co-insurance if your policy requires, and our Billing and Collection Teams will take care of the remainder of the payment process on your behalf. The Billing Team reviews all claim documents to make sure all insurance requirements are satis�ed before sending your insurer the bill. Often insurance companies will request further information when reviewing a patient’s claim. It is at this point that our Collection Team steps in to collaborate with clinicians to give insurers the information they require, saving patients the arduous and complex task of �lling out paperwork to support their insurance claim. Once the claim is accepted, the payment is applied directly to the patient’s account.
Your insurance company will send you an explanation of bene�ts, also known as an EOB, after your claim is processed; if this document is not forthcoming, our Collection Team is happy to help you procure one. Your EOB lists the amount that UFH billed the insurance company and the amount the insurance company paid based on your coverage. If your claim is partially or wholly denied, the insurer’s EOB will explain the reason and list the portion that falls under the patient’s responsibility. If you disagree with the insurance company's assessment, we encour-age you to contact them directly to resolve any discrepancies; you may also �le an appeal with your insurer to have your claim reviewed for reconsideration.
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18 19
Beijing
YIN, Bo
BAI, YuheJIA, WenjuanKOUZAN, Audrey LI, BingNIU, JiepingSONG, XiaohongSUN, ChuanjiangYE, XinZHANG, Rujin
HU, DayiGUO, Tim
BAI, ShulingCHEN, YuxiangHOU,YihuaJIN, ZhongyiLIU, DongLUO, ZhaoliuMAO, YuqiQIAN, Rongrong
FENG, DianeDENG, LynnDING, SophieDONG, XiaoxiaoHUANG, JingLAU, IreneLI, RongTSE, ChungmingVALAI, VassalXUE, MeiYANG, XintaoZHANG, CathyZHOU, Jasmine
YUAN, ShanNA, RenhuaZHAO, Na
WOOD, Jason
CHICKERING, William
BERNSTEIN, HowardGU, LinKOULIEV, TimurSPRINGER, MartinWANG, Houli
LIN, ZhonghuiLIN, JingLIU, MingMO, Lingyan
WANG, Lan
Chair of AnesthesiologyAnesthesiologist AnesthesiologistAnesthesiologistAssistant Anesthesiologist AnesthesiologistAnesthesiologistAnesthesiologistAssistant AnesthesiologistAssistant AnesthesiologistAnesthesiologist
Director of Heart CenterDirector of Catheterization LaboratoryInternal Medicine PhysicianCardiologistEcho CardiologistInterventional RadiologistCardiac Rehab PhysicianCardiac SurgeonCardiothoracic SurgeonSurgeonInternal Medicine PhysicianCardiologist
Chair of Dental/DentistDental HygienistOrthodontistDentist/PeriodontistDentistPediatric DentistDental HygienistDentist/ProsthodontistDentistDentistDentistDentistOrthodontist
Chair of Dermatology/DermatologistDermatologistDermatologist
Chair of Emergency MedicineEmergency PhysicianVice Chair of Emergency MedicineEmergency PhysicianEmergency PhysicianEmergency PhysicianEmergency PhysicianEmergency PhysicianEmergency Physician
Chair of ENT Clinic/ENT SpecialistENT PhysicianENT PhysicianENT Physician
Chair of Eye Clinic/Ophthalmologist
Anesthesiology
Cardiovascular Center
Dental Clinic
Dermatology & Laser Skin Center
Emergency
ENT (Ear, Nose, Throat) Clinic
Eye Clinic
Family Medicine
Health Screening
Infection Control
Integrative Medicine
Internal Medicine
CHEN, XueWU, YunyanXI, Jeanne
WANG, Andy
DAI, DavidDHENIN, Jean-PierreDONG, BeiFANG, EvelynGAO, LucyHOSODA, SetsukoJIA, LingLEMM, ChristianLIANG, Lijun
PARK, DavidPERRETT, AndrewSAINT CYR, Richard TSUDA, NaoyaWANG, Candice
CAI, Youhong HUANG, LiLI, ChunhuiWANG, Juchen
CHANGIZI, Roo
BLINN, RobSHAO, WenhongCAI, LangHINSON, RogerKHANJANI, FeridaLIAO, WilliamLIN, Na SCHWEIGER, MirjamSZE, CarlynnZHOU, Jason
JI, Kaiyu QIN, Xinyan AFLATOONI, SarmadBI, Minghua EASON, Jane GENG, Wei GU, Feng LIU, Jane MAANI, Sahba WANG, Haixia WU, Ni YUE, XIN ZHANG, Hui ZHANG, Jing ZHANG, Yanping
OphthalmologistOphthalmologistOphthalmologist
Chair of Family MedicineFamily Medicine PhysicianFamily Medicine PhysicianFamily Medicine PhysicianFamily Medicine PhysicianFamily Medicine PhysicianFamily Medicine PhysicianFamily Medicine PhysicianInternal Medicine PhysicianFamily Medicine PhysicianInternal Medicine PhysicianRegistered DietitianFamily Medicine PhysicianFamily Medicine PhysicianFamily Medicine PhysicianFamily Medicine PhysicianFamily Medicine Physician
Immigration Physician Immigration PhysicianImmigration PhysicianImmigration Physician
Chair of Infection ControlFamily Medicine Physician
Chair of Integrative MedicineSection Chief of TCM/TCM PhysicianTCM Physician Chiropractor Chiropractor Chartered Physical Therapist Acupuncturist & Naturotherapist Physical Therapist Registered Dietitian Rehabilitation Medicine Physician
Chair of Internal Medicine Internal Medicine PhysicianGastroenterologist, Hepatologist United Family Home Health Medical DirectorInternal Medicine Physician/RheumatologistInternal Medicine Physician Internal Medicine Physician Pulmonologist/Hospitalist Internal Medicine Physician Infectious Disease SpecialistGastroenterologist Endocrinologist Neurologist Pulmonologist & Intensive Care Physician Hospitalist ICU Physician/Hospitalist Internal Medicine Physician Endocrinologist/HospitalistICU Physician/Hospitalist Internal Medicine Physician ICU Physician/HospitalistInternal Medicine Physician ICU Physician/Hospitalist
SUN, Fei
OMAREN, Hakim
CAI, FeiQIAO, Xubai
LING, FengCHEN, Zan CHEN, GeJIAN, FengzengJIN, WeitaoYANG, Fan
AFNAN, Masoud
LIU, Sam
CAI, Nancy
BIAN, Xuming CHANG, Ling FARHAD, Sabha GAI, Mingying GUO, Yinghua LI, Jianjun LI, Xiaohui LIU, Chunmei LIU, Xinyan MA, Hongli WANG, Huixia YANG, Lan ZHAN, Caifang ZHAO, Ellen ZHAO, Yawei ZHOU, Lianghong
LAU, Derick
CAI, WeimingTIAN, Lijun
CUI, Yutao YANG, Ming BAI, Jie ELDADAH, MaherFENG, Yan FU, Ping GOLDMAN, NathanaelGONZALES, JoanHE, Ruijuan HUA, Wendy KONG, Lingkai LIU, Lijuan LIU, Xiao SABET, Leila TU, Huiling WANG, Juan WANG, Ke WANG, Shuying WU, Xiaoyan XU, Raymond
Laboratory
Neurosurgery
Obstetrics & Gynecology
Oncology
Pediatrics
ZHANG, HanbingZHANG, QinmingZHAO, Juan
ZHANG, Helen
BLINN, Rob CHANG, Wei CHIU, MarthaHU, GeorgePU, TadSZE, MarandaTIAN, ChenghuaXU, Kaiwen XU, SteveZHANG, Xusheng
LI, Song BAI, Lin DI, Haiyan GAO, XuewenLI, YongzhongLIU, Jing ZHANG, GangZHANG, Pingna ZHANG, Xingmei
CHENG, W
REN, GangCHAN, LennardCHOW, TsangseyGUO, Yufeng HAN, ZonghuiHOLLEDGE, Maruo LI, EdwardLI, ShujunLI, YangREN, ShiyanTIAN, HuaTIAN, YunXIAO Haitao XUE, ZhaoyingYANG, HuiqiZHANG, JianxinZHI, YinghuiZHOU, FangZHU, Gang
PediatricianPediatric SurgeonPediatricianHospitalist
Pharmacy Director
Chair of Psychological Health Center Clinical Psychologist Psychologist Clinical Psychologist Clinical Psychologist Child Psychologist Clinic Counselor Consultant Psychiatrist Clinical Psychologist Clinical Psychiatrist Psychological Therapist
Chair of Radiology/Imaging Sonologist Radiologist Sonologist Sonologist Radiologist/Section chief of radiology Sonologist Radiologist Sonologist Radiologist
Department Chair of Surgery Pediatric SurgeonSurgeon/Section Chief of Orthopedics Plastic Surgeon General Surgeon Surgeon Surgeon Orthopedic Surgeon Surgeon Senior Surgeon Surgeon Vascular Surgeon Orthopedic Surgeon Orthopedic Surgeon Surgeon Urologist Surgeon Orthopedic Surgeon Surgeon Orthopedics Consultant Urologist
Pharmacy
Psychological Health Center
Radiology/Imaging
Surgery
Beijing United Family Rehabilitation Hospital
Chair of Central Laboratory& Blood Bank ServicesDirector of Anatomic Pathology LaboratoryPathologistPathologist
Chair of Neurosurgery/Neurosurgeon Neurosurgeon Neurosurgeon Neurosurgeon Neurosurgeon Neurosurgeon
Chief Medical O�cerObstetrician & GynecologistFertility SpecialistChair of Obstetrics & GynecologyObstetrician & GynecologistReproductive Medicine Center Director Obstetrician & Gynecologist Obstetrics & Gynecology Consultant Obstetrician & Gynecologist Obstetrician & Gynecologist Obstetrics & Gynecology Consultant Obstetrician & Gynecologist Obstetrician & Gynecologist Obstetrician & Gynecologist Obstetrician & Gynecologist Obstetrics & Gynecology Consultant Obstetrician & Gynecologist Obstetrician & Gynecologist Obstetrician & Gynecologist Obstetrician & Gynecologist Obstetrician and Gynecologist Obstetrician & Gynecologist Obstetrician and Gynecologist
Group Director of OncologyOncologist/HematologistChief of Radiation Oncology DivisionOncologist
Chair of Pediatrics PediatricianSection Chief of Pediatric Services Pediatrician Pediatrician Section Chief of Inpatient ServicesPediatrician Pediatrician Pediatrician Pediatrician, Neonatologist Pediatrician Pediatrician Hospitalist Pediatrician Pediatrician Pediatrician Section Chief of Outpatient Services Hospitalist Pediatrician Pediatrician Pediatrician Pediatrician
LI, JiananZHOU, JingshengLIU, JaneBAI, Kejiang HU, DayiJIN, ZhongyiSONG, XiaoyanCHEN, YapingZHANG, HuiminWU, LucasWILSON, JenniferDENG, JiafengWANG, WeiJIANG, TaoYI, WanlongLIN, ZhengdeLIN, EmityLIU, JingyiZHANG, Jingna
Chief Medical O�cerDirector of Neurological RehabilitationDirector of Neurology Neurological Rehabilitation Physician Chair of Cardiac Rehabilitation Cardiac Rehabilitation PhysicianDeputy Chief Medical O�cerDirector of Orthopedic RehabilitationTraditional Chinese Medicine PhysicianRegistered DietitianPhysical TherapistRehabilitation TherapistRehabilitation TherapistRehabilitation TherapistRehabilitation TherapistPhysical TherapistOccupational TherapistOccupational TherapistSpeech Therapist18 19
Beijing
YIN, Bo
BAI, YuheJIA, WenjuanKOUZAN, Audrey LI, BingNIU, JiepingSONG, XiaohongSUN, ChuanjiangYE, XinZHANG, Rujin
HU, DayiGUO, Tim BAI, Shuling
CHEN, YuxiangHOU,YihuaJIN, Zhong YiLIU, DongLUO, ZhaoliuMAO, YuqiQIAN, Rongrong
FENG, DianeDENG, LynnDING, SophieDONG, XiaoxiaoHUANG, JingLAU, IreneLI, RongTSE, ChungmingVALAI, VassalXUE, MeiYANG, XintaoZHANG, CathyZHOU, Jasmine
YUAN, ShanNA, RenhuaZHAO, Na
WOOD, Jason
CHICKERING, William
BERNSTEIN, HowardGU, LinKOULIEV, TimurSPRINGER, MartinWANG, Houli
LIN, ZhonghuiLIN, JingLIU, MingMO, Lingyan
WANG, Lan
Chair of AnesthesiologyAnesthesiologist AnesthesiologistAnesthesiologistAssistant Anesthesiologist AnesthesiologistAnesthesiologistAnesthesiologistAssistant AnesthesiologistAssistant AnesthesiologistAnesthesiologist
Director of Heart CenterDirector of Catheterization Laborato-ryInternal Medicine PhysicianCardiologistEcho CardiologistInterventional RadiologistCardiac Rehab PhysicianCardiac SurgeonCardiothoracic SurgeonSurgeonInternal Medicine PhysicianCardiologist
Chair of Dental/DentistDental HygienistOrthodontistDentist/PeriodontistDentistPediatric DentistDental HygienistDentist/ProsthodontistDentistDentistDentistDentistOrthodontist
Chair of Dermatology/DermatologistDermatologistDermatologist
Chair of Emergency MedicineEmergency PhysicianVice Chair of Emergency MedicineEmergency PhysicianEmergency PhysicianEmergency PhysicianEmergency PhysicianEmergency PhysicianEmergency Physician
Chair of ENT Clinic/ENT SpecialistENT PhysicianENT PhysicianENT Physician
Chair of Eye Clinic/Ophthalmologist
Anesthesiology
Cardiovascular Center
Dental Clinic
Dermatology & Laser Skin Center
Emergency
ENT (Ear, Nose, Throat) Clinic
Eye Clinic
Family Medicine
Health Screening
Infection Control
Integrative Medicine
Internal Medicine
CHEN, XueWU, YunyanXI, Jeanne
WANG, Andy
DAI, DavidDHENIN, Jean-PierreDONG, BeiFANG, EvelynGAO, LucyHOSODA, SetsukoJIA, LingLEMM, ChristianLIANG, Lijun
PARK, DavidPERRETT, AndrewSAINT CYR, Richard TSUDA, NaoyaWANG, Candice
CAI, Youhong HUANG, LiLI, ChunhuiWANG, Juchen
CHANGIZI, Roo
BLINN, RobSHAO, WenhongCAI, LangHINSON, RogerKHANJANI, FeridaLIAO, WilliamLIN, Na SCHWEIGER, MirjamSZE, CarlynnZHOU, Jason
JI, Kaiyu QIN, Xinyan AFLATOONI, SarmadBI, Minghua EASON, Jane GENG, Wei GU, Feng LIU, Jane MAANI, Sahba WANG, Haixia WU, Ni YUE, XIN ZHANG, Hui ZHANG, Jing ZHANG, Yanping
OphthalmologistOphthalmologistOphthalmologist
Chair of Family MedicineFamily Medicine PhysicianFamily Medicine PhysicianFamily Medicine PhysicianFamily Medicine PhysicianFamily Medicine PhysicianFamily Medicine PhysicianFamily Medicine PhysicianInternal Medicine PhysicianFamily Medicine PhysicianInternal Medicine PhysicianRegistered DietitianFamily Medicine PhysicianFamily Medicine PhysicianFamily Medicine PhysicianFamily Medicine PhysicianFamily Medicine Physician
Immigration Physician Immigration PhysicianImmigration PhysicianImmigration Physician
Chair of Infection ControlFamily Medicine Physician
Chair of Integrative MedicineSection Chief of TCM/TCM PhysicianTCM Physician Chiropractor Chiropractor Chartered Physical Therapist Acupuncturist & Naturotherapist Physical Therapist Registered Dietitian Rehabilitation Medicine Physician
Chair of Internal Medicine Internal Medicine PhysicianGastroenterologist, Hepatologist United Family Home Health Medical DirectorInternal Medicine Physician/RheumatologistInternal Medicine Physician Internal Medicine Physician Pulmonologist/Hospitalist Internal Medicine Physician Infectious Disease SpecialistGastroenterologist Endocrinologist Neurologist Pulmonologist & Intensive Care Physician Hospitalist ICU Physician/Hospitalist Internal Medicine Physician Endocrinologist/HospitalistICU Physician/Hospitalist Internal Medicine Physician ICU Physician/HospitalistInternal Medicine Physician ICU Physician/Hospitalist
SUN, Fei
OMAREN, Hakim
CAI, FeiQIAO, Xubai
LING, FengCHEN, Zan CHEN, GeJIAN, FengzengJIN, WeitaoYANG, Fan
AFNAN, Masoud
LIU, Sam
CAI, Nancy
BIAN, Xuming CHANG, Ling FARHAD, Sabha GAI, Mingying GUO, Yinghua LI, Jianjun LI, Xiaohui LIU, Chunmei LIU, Xinyan MA, Hongli WANG, Huixia YANG, Lan ZHAN, Caifang ZHAO, Ellen ZHAO, Yawei ZHOU, Lianghong
LAU, Derick
CAI, WeimingTIAN, Lijun
CUI, Yutao YANG, Ming BAI, Jie ELDADAH, MaherFENG, Yan FU, Ping GOLDMAN, NathanaelGONZALES, JoanHE, Ruijuan HUA, Wendy KONG, Lingkai LIU, Lijuan LIU, Xiao SABET, Leila TU, Huiling WANG, Juan WANG, Ke WANG, Shuying WU, Xiaoyan XU, Raymond
Laboratory
Neurosurgery
Obstetrics & Gynecology
Oncology
Pediatrics
ZHANG, HanbingZHANG, QinmingZHAO, Juan
ZHANG, Helen
BLINN, Rob CHANG, Wei CHIU, MarthaHU, GeorgePU, TadSZE, MarandaTIAN, ChenghuaXU, Kaiwen XU, SteveZHANG, Xusheng
LI, Song BAI, Lin DI, Haiyan GAO, XuewenLI, YongzhongLIU, Jing ZHANG, GangZHANG, Pingna ZHANG, Xingmei
CHENG, Wei
REN, GangCHAN, LennardCHOW, TsangseyGUO, Yufeng HAN, ZonghuiHOLLEDGE, Maruo LI, EdwardLI, ShujunLI, YangREN, ShiyanTIAN, HuaTIAN, YunXIAO Haitao XUE, ZhaoyingYANG, HuiqiZHANG, JianxinZHI, YinghuiZHOU, FangZHU, Gang
PediatricianPediatric SurgeonPediatricianHospitalist
Pharmacy Director
Chair of Psychological Health Center Clinical Psychologist Psychologist Clinical Psychologist Clinical Psychologist Child Psychologist Clinic Counselor Consultant Psychiatrist Clinical Psychologist Clinical Psychiatrist Psychological Therapist
Chair of Radiology/Imaging Sonologist Radiologist Sonologist Sonologist Radiologist/Section Chief of Radiology Sonologist Radiologist Sonologist Radiologist
Chair of Surgery Pediatric SurgeonSurgeon/Section Chief of Orthopedics Plastic Surgeon General Surgeon Surgeon Surgeon Orthopedic Surgeon Surgeon Senior Surgeon Surgeon Vascular Surgeon Orthopedic Surgeon Orthopedic Surgeon Surgeon Urologist Surgeon Orthopedic Surgeon Surgeon Orthopedics Consultant Urologist
Pharmacy
Psychological Health Center
Radiology/Imaging
Surgery
Beijing United Family Rehabilitation Hospital
Chair of Central Laboratory& Blood Bank ServicesDirector of Anatomic Pathology LaboratoryPathologistPathologist
Chair of Neurosurgery/Neurosurgeon Neurosurgeon Neurosurgeon Neurosurgeon Neurosurgeon Neurosurgeon
Chief Medical O�cerObstetrician & GynecologistFertility SpecialistChair of Obstetrics & GynecologyObstetrician & GynecologistReproductive Medicine Center Director Obstetrician & Gynecologist Obstetrics & Gynecology Consultant Obstetrician & Gynecologist Obstetrician & Gynecologist Obstetrics & Gynecology Consultant Obstetrician & Gynecologist Obstetrician & Gynecologist Obstetrician & Gynecologist Obstetrician & Gynecologist Obstetrics & Gynecology Consultant Obstetrician & Gynecologist Obstetrician & Gynecologist Obstetrician & Gynecologist Obstetrician & Gynecologist Obstetrician & Gynecologist Obstetrician & Gynecologist Obstetrician & Gynecologist
Group Director of OncologyOncologist/HematologistChief of Radiation Oncology DivisionOncologist
Chair of Pediatrics PediatricianSection Chief of Pediatric Services Pediatrician Pediatrician Section Chief of Inpatient ServicesPediatrician Pediatrician Pediatrician Pediatrician, Neonatologist Pediatrician Pediatrician Hospitalist Pediatrician Pediatrician Pediatrician Section Chief of Outpatient Services Hospitalist Pediatrician Pediatrician Pediatrician Pediatrician
LI, JiananZHOU, JingshengLIU, JaneBAI, Kejiang HU, DayiJIN, ZhongyiSONG, XiaoyanCHEN, YapingZHANG, HuiminWU, LucasWILSON, JenniferDENG, JiafengWANG, WeiJIANG, TaoYI, WanlongLIN, ZhengdeLIN, EmityLIU, JingyiZHANG, Jingna
Chief Medical O�cerDirector of Neurological RehabilitationDirector of Neurology Neurological Rehabilitation Physician Chair of Cardiac Rehabilitation Cardiac Rehabilitation PhysicianDeputy Chief Medical O�cerDirector of Orthopedic RehabilitationTraditional Chinese Medicine PhysicianRegistered DietitianPhysical TherapistRehabilitation TherapistRehabilitation TherapistRehabilitation TherapistRehabilitation TherapistPhysical TherapistOccupational TherapistOccupational TherapistSpeech Therapist
20 21
Shanghai
WAN, LijunBRUN, ElisabethHONG, XiXU, Limin
CHANG, Joseph
BEAUDREAU, RonaldBROWN, AndyDECONINCK, NielsLAI, JatinaLI, LeonMOFFETT, ShannonTAN, Cli�ordTOM, Melissa
SHAN, AllenIGHANI, AdibLI, WenLU, LesleyRANA, RoubleTANG, SandyTEDJARATI, Victoria WANG, Shirley
GUO, ChunyingXIANG, Qian
BURKSCHAT, Jeanette
CHENG, June
CHEN, Eunice
Chair of AnesthesiologyAnesthesiologistAnesthesiologistAnesthesiologist
Chair of Emergency MedicineAssistant Chief Medical O�cer Emergency Medicine PhysicianEmergency Medicine PhysicianEmergency Medicine PhysicianEmergency Medicine PhysicianEmergency Medicine PhysicianEmergency Medicine PhysicianEmergency Medicine PhysicianEmergency Medicine PhysicianEmergency Medicine Physician
Chair of Dentistry/DentistDentistImplant Dentist ConsultantDentistPediatric Dentist ConsultantOrthodontistDental Hygienist ConsultantDental Hygienist Consultant
DermatologistDermatologist
Ear, Nose, and Throat Specialist
Optometrist
Chair of Family Medicine Assistant Chief Medical O�cerFamily Medicine Physician
Anesthesiology
Critical Care & ER Medicine
Dental Clinic
Dermatology & Skin Clinic
Ear, Nose & Throat
Eye Clinic
Family Medicine
JOUBERT, HenriKIM, Young ShinMIYASAKA, LincolnNIETVELT, SaraiTSAO, GraceWREN, Lyn
LIU, Hau
DONG, Benhao
ANG, JianCAI, LiMIRAFZALI, SaeidTIAN, JerryYANG, KUN
HOU, Qi
XU, Steve
WANG, Paul
KEEFE, Margaret
JI, Ninni
CHIN, MeikaGAO, LingRU, WeiSHE, YuhongTHOMPSON, AngelaZHU, Ruoyun
Family Medicine PhysicianFamily Medicine PhysicianFamily Medicine PhysicianFamily Medicine PhysicianFamily Medicine PhysicianFamily Medicine Physician
Chief Medical O�cerEndocrinologistChair of Internal MedicineInternal Medicine PhysicianGastroenterologistInternal Medicine PhysicianInternal Medicine PhysicianInternal Medicine PhysicianMedical Director of United Family Home Health Internal Medicine Physician
Manager of Laboratory & Blood BankSenior Laboratory Technologist
Director of UFH Behavioral Health Services/Chair of PsychiatryPsychiatrist Chair of PsychologyClinical Psychologist
Registered Dietitian
Chair of Obstetrics & GynecologyObstetrician & Gynecologist Midwife ConsultantObstetrician & GynecologistObstetrician & GynecologistObstetrician & GynecologistObstetrician & GynecologistObstetrician & Gynecologist
Internal Medicine
Laboratory
Mental Health
Nutrition Clinic
Obstetrics & Gynecology
DESHMUKH, Ashwin BROCKWELL, JasonCHAN, TerenceCHOW, Hungtsan KONG, SiuwahLEE, T.W.
HUANG, Juemin CADZOW, Susan ELLIOTT, John C. LI, Xin SU, Lynn UTESCH, Vera WU, Li ZHANG, George
QUAH, Pamela
FANG, Yijun
MATSON, KeeleyWILLEMANN, Christine
Chair of Sports Medicine & OrthopedicsOrthopedic Surgeon Hip & Pelvic Surgeon Consultant Knee Surgeon Consultant Orthopedic & Traumatologist Spine Surgeon ConsultantFoot & Ankle Surgeon Consultant Anesthesiology and Pain Management
Chair of Pediatrics/Pediatrician Pediatrician Pediatrician Pediatrician Pediatrician Pediatrician Pediatrician/Neonatologist Pediatrician
Manager of Pharmacy Licensed PharmacistAssistant Manager of PharmacyLicensed PharmacistConsultant Clinical PharmacistPharmacy Consultant
Orthopedic & Sports Medicine
Pediatrics
Pharmacy
LEE, Louis KAPOOR, MonikaLENZ, Ute YUE, Eric Shan
PORCH, Juliet
CHEN, James DUAN, KikiHU, Yu WANG, Fei
KONG, JamesMASKAY, Ashish WANG, JunWANG, Xiaochun
KO, Liuying
Chair of Physical MedicinePhysical Therapy Consultant Physical Therapy ConsultantPhysical Therapy Consultant Physical Therapy Consultant
Plastic Surgeon
UFH Director of RadiologyRadiologist Ultrasound Physician Ultrasound Physician Radiologist Plastic Surgeon ConsultantSurgeon Surgeon Surgeon
TCM Physician
Physical Medicine & Rehabilitation
Plastic Surgery
Radiology/Imaging
Surgery
Traditional Chinese Medicine (TCM)
KAN, JiweiZHOU, Liyuan
McCREEDY, SamuelHURM, James
HAO, StephenWANG, Amy
HURM, James
McCREEDY, Samuel
LIU, Patrick
ZHANG, Tina
LIU, PengSONG, LushengPENG, Cuizhi CHEN, Zhicong
WANG, Robert
CHANG, LingLÜ, XiaohongWANG, DonglingWEN, Theresa
AnesthesiologistAnesthesiologist
Emergency Medicine PhysicianEmergency Medicine Physician
DentistDental Hygienist
Chair of Family MedicineFamily Medicine PhysicianFamily Medicine Physician
Internal Medicine Physician
Laboratory ManagerLaboratory TechnologistLaboratory TechnologistSenior Laboratory TechnologistLaboratory TechnologistLaboratory Technologist
Chair of Obstetrics & GynecologyObstetrician & GynecologistObstetrician & GynecologistObstetrician & GynecologistObstetrician & GynecologistObstetrician & Gynecologist
Anesthesiology
Critical Care & ER Medicine
Dental Clinic
Family Medicine
Internal Medicine
Laboratory
Obstetrics & Gynecology
ZHAO, YaweiXU, Qingxiang
CUI, YutaoAN, Jing CHEN, ZhaohuiFU, HongnaSONG, HuaXU, AndreaZHOU, Ying
ZHAO, Chancellor
DING, PinleiGAO, ZhuoLIU, DorothySUN, WenjunZHU, Jianwei
NI, Wenxi WANG, RuibinNING, HongboWANG, XiaoliZANG, Lan
CAI, XiaMANG, LieWANG, XiaolingWEN, TheresaZHOU, Jack
Obstetrician & GynecologistObstetrician & Gynecologist
Chair of Pediatrics/PediatricianPediatricianPediatricianPediatricianPediatricianPediatricianPediatrician
Pharmacy ManagerLicensed PharmacistLicensed PharmacistLicensed PharmacistLicensed PharmacistPharmacist AssistantPharmacist Assistant
Chair of Radiology/RadiologistRadiographerRadiographerSonologistRadiologist
Chair of IVFIVF TechnologistIVF TechnologistIVF PhysicianIVF Physician
Pediatrics
Pharmacy
Radiology/Ultrasound
Reproductive Medicine Center
Tianjin
DEE, Steven
GAYNOR, Kate
CHANG, SamanthaLAMICHHANE, UdayaLI, Robert
RAHMER, RalphYASUFUMI, Fujii
LIN, QinghaoGE, Zhongmei
Dentist
General ManagerFamily Medicine Physician ConsultantFamily Medicine PhysicianFamily Medicine PhysicianGeneral Practice PhysicianUrgent Care PhysicianFamily Medicine PhysicianGeneral Practice Physician
Laboratory Technologist SupervisorLaboratory Technologist
XIA, KellyCHEN, HuanLIU, Dihui MEASE, Alan
DENG, Ivy AiqunFENG, Sharmaine
CHEN, Erick
CHAMBERS, Alfred
HUANG, Dustin
Medical Director/PediatricianPediatricianPediatricianSenior Pediatrician Consultant
Senior PharmacistPharmacist
Athletic Therapist
Psychologist
Radiologist
Pediatrics
Pharmacy
Physiotherapy
Psychology
Radiology/Imaging
Dental
Family Medicine
Laboratory
Guangzhou
20 21
Shanghai
WAN, LijunBRUN, ElisabethHONG, XiXU, Limin
CHANG, Joseph
BEAUDREAU, RonaldBROWN, AndyDECONINCK, NielsLAI, JatinaLI, LeonMOFFETT, ShannonTAN, Cli�ordTOM, Melissa
SHAN, AllenIGHANI, AdibLI, WenLU, LesleyRANA, RoubleTANG, SandyTEDJARATI, Victoria WANG, Shirley
GUO, ChunyingXIANG, Qian
BURKSCHAT, Jeanette
CHENG, June
CHEN, Eunice
Chair of AnesthesiologyAnesthesiologistAnesthesiologistAnesthesiologist
Chair of Emergency MedicineAssistant Chief Medical O�cer Emergency Medicine PhysicianEmergency Medicine PhysicianEmergency Medicine PhysicianEmergency Medicine PhysicianEmergency Medicine PhysicianEmergency Medicine PhysicianEmergency Medicine PhysicianEmergency Medicine PhysicianEmergency Medicine Physician
Chair of Dentistry/DentistDentistImplant Dentist ConsultantDentistPediatric Dentist ConsultantOrthodontistDental Hygienist ConsultantDental Hygienist Consultant
DermatologistDermatologist
Ear, Nose, and Throat Specialist
Optometrist
Chair of Family Medicine Assistant Chief Medical O�cerFamily Medicine Physician
Anesthesiology
Critical Care & ER Medicine
Dental Clinic
Dermatology & Skin Clinic
Ear, Nose & Throat
Eye Clinic
Family Medicine
JOUBERT, HenriKIM, Young ShinMIYASAKA, LincolnNIETVELT, SaraiTSAO, GraceWREN, Lyn
LIU, Hau
DONG, Benhao
ANG, JianCAI, LiMIRAFZALI, SaeidTACU, CristinaTIAN, JerryYANG, KUN
HOU, Qi
XU, Steve
WANG, Paul
KEEFE, Margaret
JI, Ninni
CHIN, MeikaGAO, LingRU, WeiSHE, YuhongTHOMPSON, AngelaZHU, Ruoyun
Family Medicine PhysicianFamily Medicine PhysicianFamily Medicine PhysicianFamily Medicine PhysicianFamily Medicine PhysicianFamily Medicine Physician
Chief Medical O�cerEndocrinologistChair of Internal MedicineInternal Medicine PhysicianGastroenterologistInternal Medicine PhysicianInternal Medicine PhysicianRheumatologistInternal Medicine PhysicianMedical Director of United Family Home Health/ Internal Medicine Physician
Manager of Laboratory & Blood BankSenior Laboratory Technologist
Director of UFH Behavioral Health Services Clinical Psychiatrist Chair of Psychology
Chair of Obstetrics & GynecologyObstetrician & Gynecologist Midwife ConsultantObstetrician & GynecologistObstetrician & GynecologistObstetrician & GynecologistObstetrician & GynecologistObstetrician & Gynecologist
Internal Medicine
Laboratory
Mental Health
Nutrition Clinic
Obstetrics & Gynecology
DESHMUKH, Ashwin BROCKWELL, JasonCHAN, TerenceCHOW, Hungtsan KONG, SiuwahLEE, T.W.
HUANG, Juemin CADZOW, Susan ELLIOTT, John C. LI, Xin SU, Lynn UTESCH, Vera WU, Li ZHANG, George
QUAH, Pamela
FANG, Yijun
MATSON, KeeleyWILLEMANN, Christine
Chair of Sports Medicine & OrthopedicsOrthopedic Surgeon Hip & Pelvic Surgeon Consultant Knee Surgeon Consultant Orthopedic & Traumatologist Spine Surgeon ConsultantFoot & Ankle Surgeon Consultant Anesthesiology and Pain Management
Chair of Pediatrics/Pediatrician Pediatrician Pediatrician Pediatrician Pediatrician Pediatrician Pediatrician/Neonatologist Pediatrician
Manager of Pharmacy Licensed PharmacistAssistant Manager of PharmacyLicensed PharmacistConsultant Clinical PharmacistPharmacy Consultant
Orthopedic & Sports Medicine
Pediatrics
Pharmacy
LEE, Louis KAPOOR, MonikaLENZ, Ute YUE, Eric Shan
PORCH, Juliet
CHEN, James DUAN, KikiHU, Yu WANG, Fei
KONG, JamesMASKAY, Ashish WANG, JunWANG, Xiaochun
KO, Liuying
Chair of Physical MedicinePhysical Therapy Consultant Physical Therapy ConsultantPhysical Therapy Consultant Physical Therapy Consultant
Plastic Surgeon
UFH Director of RadiologyRadiologist Ultrasound Physician Ultrasound Physician Radiologist Plastic Surgeon ConsultantSurgeon Surgeon Surgeon
TCM Physician
Physical Medicine & Rehabilitation
Plastic Surgery
Radiology/Imaging
Surgery
Traditional Chinese Medicine (TCM)
KAN, JiweiZHOU, Liyuan
McCREEDY, SamuelHURM, James
HAO, StephenWANG, Amy
HURM, James
McCREEDY, Samuel
LIU, Patrick
ZHANG, Tina
LIU, PengSONG, LushengPENG, Cuizhi CHEN, Zhicong
WANG, Robert
CHANG, LingLÜ, XiaohongWANG, DonglingWEN, Theresa
AnesthesiologistAnesthesiologist
Emergency Medicine PhysicianEmergency Medicine Physician
DentistDental Hygienist
Chair of Family MedicineFamily Medicine PhysicianFamily Medicine Physician
Internal Medicine Physician
Laboratory ManagerLaboratory TechnologistLaboratory TechnologistSenior Laboratory TechnologistLaboratory TechnologistLaboratory Technologist
Chair of Obstetrics & GynecologyObstetrician & GynecologistObstetrician & GynecologistObstetrician & GynecologistObstetrician & GynecologistObstetrician & Gynecologist
Anesthesiology
Critical Care & ER Medicine
Dental Clinic
Family Medicine
Internal Medicine
Laboratory
Obstetrics & Gynecology
ZHAO, YaweiXU, Qingxiang
CUI, YutaoAN, Jing CHEN, ZhaohuiFU, HongnaSONG, HuaXU, AndreaZHOU, Ying
ZHAO, Chancellor
DING, PinleiGAO, ZhuoLIU, DorothySUN, WenjunZHU, Jianwei
NI, Wenxi NING, HongboWANG, RuibinWANG, XiaoliZANG, Lan
CAI, XiaMANG, LieWANG, XiaolingWEN, TheresaZHOU, Jack
Obstetrician & GynecologistObstetrician & Gynecologist
Chair of Pediatrics/PediatricianPediatricianPediatricianPediatricianPediatricianPediatricianPediatrician
Pharmacy ManagerLicensed PharmacistLicensed PharmacistLicensed PharmacistLicensed PharmacistPharmacist AssistantPharmacist Assistant
Chair of Radiology/RadiologistRadiographerRadiographerSonologistRadiologist
Chair of IVFIVF TechnologistIVF TechnologistIVF PhysicianIVF Physician
Pediatrics
Pharmacy
Radiology/Ultrasound
Reproductive Medicine Center
Tianjin
DEE, Steven
GAYNOR, Kate
CHANG, SamanthaLAMICHHANE, UdayaLI, Robert
RAHMER, RalphYASUFUMI, Fujii
LIN, QinghaoGE, Zhongmei
Dentist
General ManagerFamily Medicine Physician ConsultantFamily Medicine PhysicianFamily Medicine PhysicianGeneral Practice PhysicianUrgent Care PhysicianFamily Medicine PhysicianGeneral Practice Physician
Laboratory Technologist SupervisorLaboratory Technologist
XIA, KellyCHEN, HuanLIU, Dihui MEASE, Alan
DENG, Ivy AiqunFENG, Sharmaine
CHEN, Erick
CHAMBERS, Alfred
HUANG, Dustin
Medical Director/PediatricianPediatricianPediatricianSenior Pediatrician Consultant
Senior PharmacistPharmacist
Athletic Therapist
Psychologist
Radiologist
Pediatrics
Pharmacy
Physiotherapy
Psychology
Radiology/Imaging
Dental
Family Medicine
Laboratory
Guangzhou
22 23
Facilities:• Beijing United Family Hospital• Beijing United Family
Rehabilitation Hospital• United Family CBD Clinic• United Family Jianguomen Health
and Wellness Center• United Family Liangma Clinic• United Family New Hope Oncology Center• United Family Shunyi Clinic• United Family Shunyi Dental Clinic
Beijing United Family Hospital
Beijing United Family Rehabilitation Hospital
Direct Billing continued:
• Bupa – IHI (ABB & VKR group only)• CareGroup (Autovision)• Chartis (Based on name list)• Cigna Global Health Benefits (Mutual of Cigna International)• Cigna & CMC• Cseth• MetLife (Mutual of Delam[ALICO])• Euro-Center China
- DKV (“Globality” & “Globalites” cards only)- Die Europaische (Germany)- Europaeiske Travel Insurance A/S (Denmark)- Europeiska (Sweden)- Europeiska (Norway)- Eurooppalainen (Finland)- Europeesche (Holland)
• GBG International• Global Health Asia• GMC (Members must bring in their direct billing settlement card)• Healix International• ICBC-AXA LIFE (Mutual of AXA-Minmetals)• IF (Finland only)• IMG (International Medical Group)• IMS (Insurance Management Systems)• JBI• MAI - Medical Administrators International• MediLink – Global• MSH China (Based on online veri�cation)• Now Health International• PingAn Health (Based on online veri�cation)• Seven Corners• SOS International A/S Denmark• United Healthcare• Vanbreda International• William Russell
Services:
• Cardiology• Catheterization Lab• Dental, Orthodontics and Implant Center• Dermatology & Laser Skin Center• ENT (Ear, Nose, Throat) Clinic• Emergency Medicine • Eye Clinic• Family Counseling • Health Screening (Immigration Check-up)• Home Health• Integrative Medicine• Intensive Care Medicine• Internal Medicine• Laboratory• Neurosurgery• Obstetrics & Gynecology• Oncology (Cancer Treatment)• Pediatrics• Pharmacy• Primary Care (Family Medicine)• Radiology/Imaging• Rehabilitation• Sports Medicine• Surgery
Direct Billing with:
• ACE (ACI, CMI) – School Year Abroad• Aetna International
(Mutual of Aetna Global Bene�ts)• Allianz Worldwide Care
(Based on online veri�cation)• American Foreign Service Protective
Association Inc. (Mutual of Coventry)• AXA PPP Healthcare• Blue Cross (Asia-Paci�c) Insurance Ltd
(N8H & E.O.S card only)• Bupa International
Beijing
Services:
• Critical Care & ER Medicine• Dental Clinic• Dermatology & Skin Clinic• Endoscopy Clinic• ENT (Ear, Nose, Throat) Clinic• Eye Clinic• Family Medicine• Internal Medicine • Laboratory• Mental Health• Obstetrics & Gynecology• Pediatrics• Pharmacy• Physical Medicine & Rehabilitation• Radiology/Imaging • Sports Medicine & Orthopedics• Surgery• Traditional Chinese Medicine
Direct Billing with:
• ACE (ACI, CMI) – School Year Abroad• Aetna International
(Mutual of Aetna Global Bene�ts)• Allianz Worldwide Care• American Foreign Service Protective
Association Inc. (Mutual of Coventry)• AXA PPP Healthcare• Blue Cross (Asia-Paci�c) Insurance Ltd.
(N8H & E.O.S card only)• Bupa International• Bupa – IHI (ABB & VKR group only) • CareGroup (Autovision)• Chartis
Direct Billing continued:
• Cigna Global Health Benefits (Mutual of Cigna International)• Cigna & CMC• Cseth• Euro-Center China
- DKV (“Globality” & “Globalites” cards only)- Die Europaische (Germany)- Europaeiske Travel Insurance A/S (Denmark)- Europeiska (Sweden)- Europeiska (Norway)- Eurooppalainen (Finland)- Europeesche (Holland)
• GBG International• Global Health Asia• GMC (Members must bring in their direct billing settlement card)• IF (Finland only)• IMG (International Medical Group)• IMS (Insurance Management Systems)• JBI• MAI - Medical Administrators International• MediLink – Global• MetLife (Mutual of Delam [ALICO])• MSH China (Based on online veri�cation)• Now Health International• PingAn Health (Based on online veri�cation)• Seven Corners• SOS International A/S Denmark• United Healthcare • Vanbreda International• William Russell
Facilities:
• Shanghai United Family Hospital• Huashan Pudong Hospital
International Division– Managed by United Family Healthcare
• United Family Minhang SRC Clinic• United Family Quankou Clinic
Huashan Pudong HospitalInternational Division – Managed by United Family HealthcareWe o�er direct billing to numerous global insurance providers. For our most current direct billing list, please call us at +86 (21) 5030 9907.
Shanghai United Family Hospital
Shanghai
Facilities:
• Tianjin United Family Hospital
Services:
• Dental & Orthodontics • Family Medicine• In Vitro Fertilization (IVF)• Laboratory • Obstetrics & Gynecology • Pediatrics • Pharmacy• Radiology/Imaging• Ultrasound• Urgent Care
Direct Billing with:
• Aetna International (Mutual of Aetna Global Bene�ts)
• Allianz Worldwide Care (Based on online veri�cation)• AXA PPP International• Bupa International• Bupa – IHI (ABB & VKR group only)• Caregroup (Autovision)• Cigna Global Health Benefits
(Mutual of Cigna International)
Direct Billing with:
• Cigna Global Health Options• Cigna & CMC• Euro-Center China
- DKV (“Globality” & “Globalites” cards only)- Die Europaische (Germany)- Europaeiske Travel Insurance A/S (Denmark)- Europeiska (Sweden)- Europeiska (Norway)- Eurooppalainen (Finland)- Europeesche (Holland)
• GMC (Members must bring in their direct billing settlement card)• ICBC-AXA LIFE (Mutual of AXA-Minmetals)• MAI - Medical Administrators International• MediLink – Global • MetLife (Mutual of Delam [ALICO])• MSH China (Based on online veri�cation)• Now Health International• Seven Corners• Vanbreda International
* Please note, the direct billing list for TJU is rapidly expanding. For the most current list, please contact Alex Wang at +86 136 620 96402.
Tianjin United Family Hospital
Tianjin
Facilities:
• United Family Wuxi Health and Wellness Center (A United Family managed a�liate)
Services:
• Dental Clinic• Dermatology • ENT (Ear, Nose, Throat) Clinic
• Eye Clinic• Family Counseling • Obstetrics & Gynecology• Internal Medicine/Cardiology• Laboratory• Pediatrics• Pharmacy• Physical & Alternative Medicine • Primary Care (Family Medicine)• Radiology/Imaging• Surgery• Urgent care
United Family Wuxi Health and Wellness Center
Wuxi
Services:
• Dental• Family Practice• Gynecology• Internal Medicine • Laboratory• Pediatrics• Physical Therapy• Preventive Medicine• Radiology/Imaging • Traditional Chinese Medicine • Ultrasound• Urgent Care• U.S. Immigration Health Check-up
Direct Billing with:
• Aetna International(Mutual of Aetna Global Bene�ts)
• AXA PPP Healthcare• Bupa International • Bupa – IHI (ABB & VKR group only)• CareGroup (Autovision)
Direct Billing continued:
• Chartis (Direct billing eligibility based on the name list)• Cigna Global Health Benefits (Mutual of Cigna International)• Cigna Global Health Options• Cigna & CMC• Cseth• Euro-Center China
- DKV (“Globality” & “Globalites” cards only)- Die Europaische (Germany)- Europaeiske Travel Insurance A/S (Denmark)- Europeiska (Sweden)- Europeiska (Norway)- Eurooppalainen (Finland)- Europeesche (Holland)
• GBG International• ICBC-AXA LIFE (Mutual of AXA-Minmetals)• MediLink – Global• MetLife• MSH• PingAn Health (Based on online veri�cation)
United Family Guangzhou Clinic
Guangzhou
Facilities:
• United Family Guangzhou Clinic
* Insurance exclusions may apply depending on your speci�c plan type; if you are not sure about your coverage please contact us. 22 23
Facilities:• Beijing United Family Hospital• Beijing United Family
Rehabilitation Hospital• United Family CBD Clinic• United Family Jianguomen Health
and Wellness Center• United Family Liangma Clinic• United Family New Hope Oncology Center• United Family Shunyi Clinic• United Family Shunyi Dental Clinic
Beijing United Family Hospital
Beijing United Family Rehabilitation Hospital
Direct Billing continued:
• Bupa – IHI (ABB & VKR group only)• CareGroup (Autovision)• Chartis (Based on name list)• Cigna Global Health Benefits (Mutual of Cigna International)• Cigna & CMC• Cseth• MetLife (Mutual of Delam[ALICO])• Euro-Center China
- DKV (“Globality” & “Globalites” cards only)- Die Europaische (Germany)- Europaeiske Travel Insurance A/S (Denmark)- Europeiska (Sweden)- Europeiska (Norway)- Eurooppalainen (Finland)- Europeesche (Holland)
• GBG International• Global Health Asia• GMC (Members must bring in their direct billing settlement card)• Healix International• ICBC-AXA LIFE (Mutual of AXA-Minmetals)• IF (Finland only)• IMG (International Medical Group)• IMS (Insurance Management Systems)• JBI• MAI - Medical Administrators International• MediLink – Global• MSH China (Based on online veri�cation)• Now Health International• PingAn Health (Based on online veri�cation)• Seven Corners• SOS International A/S Denmark• United Healthcare• Vanbreda International• William Russell
Services:
• Cardiology• Catheterization Lab• Dental, Orthodontics and Implant Center• Dermatology & Laser Skin Center• ENT (Ear, Nose, Throat) Clinic• Emergency Medicine • Eye Clinic• Family Counseling • Health Screening (Immigration Check-up)• Home Health• Integrative Medicine• Intensive Care Medicine• Internal Medicine• Laboratory• Neurosurgery• Obstetrics & Gynecology• Oncology (Cancer Treatment)• Pediatrics• Pharmacy• Primary Care (Family Medicine)• Radiology/Imaging• Rehabilitation• Sports Medicine• Surgery
Direct Billing with:
• ACE (ACI, CMI) – School Year Abroad• Aetna International
(Mutual of Aetna Global Bene�ts)• Allianz Worldwide Care
(Based on online veri�cation)• American Foreign Service Protective
Association Inc. (Mutual of Coventry)• AXA PPP Healthcare• Blue Cross (Asia-Paci�c) Insurance Ltd
(N8H & E.O.S card only)• Bupa International
Beijing
Services:
• Critical Care & ER Medicine• Dental Clinic• Dermatology & Skin Clinic• Endoscopy Clinic• ENT (Ear, Nose, Throat) Clinic• Eye Clinic• Family Medicine• Internal Medicine • Laboratory• Mental Health• Obstetrics & Gynecology• Pediatrics• Pharmacy• Physical Medicine & Rehabilitation• Radiology/Imaging • Sports Medicine & Orthopedics• Surgery• Traditional Chinese Medicine
Direct Billing with:
• ACE (ACI, CMI) – School Year Abroad• Aetna International
(Mutual of Aetna Global Bene�ts)• Allianz Worldwide Care• American Foreign Service Protective
Association Inc. (Mutual of Coventry)• AXA PPP Healthcare• Blue Cross (Asia-Paci�c) Insurance Ltd.
(N8H & E.O.S card only)• Bupa International• Bupa – IHI (ABB & VKR group only) • CareGroup (Autovision)• Chartis
Direct Billing continued:
• Cigna Global Health Benefits (Mutual of Cigna International)• Cigna & CMC• Cseth• Euro-Center China
- DKV (“Globality” & “Globalites” cards only)- Die Europaische (Germany)- Europaeiske Travel Insurance A/S (Denmark)- Europeiska (Sweden)- Europeiska (Norway)- Eurooppalainen (Finland)- Europeesche (Holland)
• GBG International• Global Health Asia• GMC (Members must bring in their direct billing settlement card)• IF (Finland only)• IMG (International Medical Group)• IMS (Insurance Management Systems)• JBI• MAI - Medical Administrators International• MediLink – Global• MetLife (Mutual of Delam [ALICO])• MSH China (Based on online veri�cation)• Now Health International• PingAn Health (Based on online veri�cation)• Seven Corners• SOS International A/S Denmark• United Healthcare • Vanbreda International• William Russell
Facilities:
• Shanghai United Family Hospital• Huashan Pudong Hospital
International Division– Managed by United Family Healthcare
• United Family Minhang SRC Clinic• United Family Quankou Clinic
Huashan Pudong HospitalInternational Division – Managed by United Family HealthcareWe o�er direct billing to numerous global insurance providers. For our most current direct billing list, please call us at +86 (21) 5030 9907.
Shanghai United Family Hospital
Shanghai
Facilities:
• Tianjin United Family Hospital
Services:
• Dental & Orthodontics • Family Medicine• In Vitro Fertilization (IVF)• Laboratory • Obstetrics & Gynecology • Pediatrics • Pharmacy• Radiology/Imaging• Ultrasound• Urgent Care
Direct Billing with:
• Aetna International (Mutual of Aetna Global Bene�ts)
• Allianz Worldwide Care (Based on online veri�cation)• AXA PPP International• Bupa International• Bupa – IHI (ABB & VKR group only)• Caregroup (Autovision)• Cigna Global Health Benefits
(Mutual of Cigna International)
Direct Billing with:
• Cigna Global Health Options• Cigna & CMC• Euro-Center China
- DKV (“Globality” & “Globalites” cards only)- Die Europaische (Germany)- Europaeiske Travel Insurance A/S (Denmark)- Europeiska (Sweden)- Europeiska (Norway)- Eurooppalainen (Finland)- Europeesche (Holland)
• GMC (Members must bring in their direct billing settlement card)• ICBC-AXA LIFE (Mutual of AXA-Minmetals)• MAI - Medical Administrators International• MediLink – Global • MetLife (Mutual of Delam [ALICO])• MSH China (Based on online veri�cation)• Now Health International• Seven Corners• Vanbreda International
* Please note, the direct billing list for TJU is rapidly expanding. For the most current list, please contact Alex Wang at +86 136 620 96402.
Tianjin United Family Hospital
Tianjin
Facilities:
• United Family Wuxi Health and Wellness Center (A United Family managed a�liate)
Services:
• Dental Clinic• Dermatology • ENT (Ear, Nose, Throat) Clinic
• Eye Clinic• Family Counseling • Obstetrics & Gynecology• Internal Medicine/Cardiology• Laboratory• Pediatrics• Pharmacy• Physical & Alternative Medicine • Primary Care (Family Medicine)• Radiology/Imaging• Surgery• Urgent care
United Family Wuxi Health and Wellness Center
Wuxi
Services:
• Dental• Family Practice• Gynecology• Internal Medicine • Laboratory• Pediatrics• Physical Therapy• Preventive Medicine• Radiology/Imaging • Traditional Chinese Medicine • Ultrasound• Urgent Care• U.S. Immigration Health Check-up
Direct Billing with:
• Aetna International(Mutual of Aetna Global Bene�ts)
• AXA PPP Healthcare• Bupa International • Bupa – IHI (ABB & VKR group only)• CareGroup (Autovision)
Direct Billing continued:
• Chartis (Direct billing eligibility based on the name list)• Cigna Global Health Benefits (Mutual of Cigna International)• Cigna Global Health Options• Cigna & CMC• Cseth• Euro-Center China
- DKV (“Globality” & “Globalites” cards only)- Die Europaische (Germany)- Europaeiske Travel Insurance A/S (Denmark)- Europeiska (Sweden)- Europeiska (Norway)- Eurooppalainen (Finland)- Europeesche (Holland)
• GBG International• ICBC-AXA LIFE (Mutual of AXA-Minmetals)• MediLink – Global• MetLife• MSH• PingAn Health (Based on online veri�cation)
United Family Guangzhou Clinic
Guangzhou
Facilities:
• United Family Guangzhou Clinic
* Insurance exclusions may apply depending on your speci�c plan type; if you are not sure about your coverage please contact us.
www.ufh.com.cnUFH is China’s only healthcare network toreceive multi-city JCI quality accreditation.和睦家医疗集团是中国唯一拥有JCI质量认证的连锁医疗机构。
Huaming Road 华明路
N. Dongxing Road 东兴北路
S. Dongxing Road 东兴南路
Huaqiang Road 华强路
Huacheng Road 华成路
Hua
sui R
d. 华
穗路
Hua
xia
Rd.
华夏
路
Mid
dle
Gua
ngzh
ou A
ve 广
州大
道中
Jinsui Rd. 金穗路
Zhongshan Yi Rd. 中山一路
W. Huangpu Ave 黄埔大道西
W. Z
hujia
ng R
d. 珠
江西
路
Tianhe Highway Junction天河立交
United Family Guangzhou Clinic和睦家广州诊所
PICC Building人保大厦
Markor Furnishings美克·美家
Imperial Traders Hotel广东外商活动中心
Huacheng Ave 花城大道
Line 5 Wuyangcun五号线 五羊邨站Line 5 Zhujiang New Town五号线 珠江新城站
Yan’an High Way 延安高架
Middle Ring 中
环线
Xianxia Rd. 仙霞路
Jian
he R
oad 剑河路
Linq
uan
Road
林泉路
Ham
i Roa
d 哈密路
Qin
gxi R
oad 青溪路
Wei
ning
Roa
d 威宁路
Shui
chen
g R
oad 水城路
Qingxi Road 青溪路
E. Kele Road 可乐东路
E. Xinyu Road 新渔东路
Quankou Road 泉口路
Maotai Road 茅台路
Kele Road 可乐路
Longxi Road 龙溪路
Honggu Road 虹古路
Shopping Mall百联西郊购物中心
Line 2 Weining Rd.二号线 威宁路站
Line10 Shuicheng Rd.
十号线 水城路站
Line10 Longxi Rd.
十号线 龙溪路站
Line 2 Beixinjing二号线 北新泾站
Shanghai Zoo百郊动物园
Yew ChungInternationalSchool耀中国际学校
Marriott-Hongqiao Hotel万豪虹桥大酒店
Hongqiao Rd. 虹桥路
Tianshan Rd. 天山路
Shanghai United Family Hospital上海和睦家医院
United Family Quankou Clinic和睦家泉口诊所
Outer Ring Rd. 外环线
Heiniucheng Rd. 黑牛城道
S. Y
ouyi
Rd.
友谊
南路
S. Ji
efan
g Rd
. 解
放南
路
Don
gtin
g Ro
ad 洞
庭路
S. W
eijin
Roa
d 卫
津南路
Zhujiang Road 珠江道
Zijinshan Road 紫金山路
Tanjiang Road 潭江道
Baiy
unsh
an R
oad 白云山路
E-Mart易买得
Royal Peninsula半岛豪庭
Tianjin United Family Hospital天津和睦家医院
Jinyi Bridge 津谊桥 Yujiang Bridge 郁江桥
Weijin River 卫
津河
Suijiang Road 绥江道
24hr Emergency Hotline: +86 (10) 5927 7120
24hr Emergency Hotline: +86 (20) 8710 6060
24hr Emergency Hotline: +86 (21) 2216 3999
Emergency Hotline: +86 (22) 5856 8555
Beijing 24hr Service Center: 4008-919191
Beijing United Family Hospital2 Jiangtai Road, Chaoyang District, Beijing 10001524hr Emergency Hotline: +86 (10) 5927 7120Tel: +86 (10) 5927 7000Fax: +86 (10) 5927 7200E-mail: [email protected]
Beijing United Family Rehabilitation Hospital1 North Yaojiayuan 2nd RoadChaoyang District, Beijing 100025Tel: +86 (10) 8558 1800Fax: +86 (10) 8558 1850Email: [email protected]
United Family CBD ClinicSuite 3017, Building AB, Vantone Center6 Chaowai Street, Chaoyang District, Beijing 100020Tel: +86 (10) 5907 1266Fax: +86 (10) 5907 3306E-mail: [email protected]
United Family Jianguomen Health and Wellness Center21 Jianguomenwai Dajie, B1, The St. Regis ResidenceSt. Regis Hotel, Beijing 100020Tel: +86 (10) 8532 1221Immigration Clinic: +86 (10) 8532 1678Fax: +86 (10) 8532 3280E-mail: [email protected]
GuangzhouUnited Family Guangzhou ClinicAnnex Building, Ground Floor, PICC Building301 Middle Guangzhou Avenue, Guangzhou 51060024hr Emergency Hotline: +86 (20) 8710 6060Tel: +86 (20) 8710 6000 Fax: +86 (20) 8710 6010E-mail: [email protected]
ShanghaiShanghai United Family Hospital1139 Xianxia Road, Changning District, Shanghai 20033624hr Emergency Hotline: +86 (21) 2216 3999Appointment Center: 400 639 3900 Tel: +86 (21) 2216 3900 Fax: +86 (21) 2216 3919 E-mail: [email protected]
Huashan Pudong Hospital International DivisionManaged by United Family Healthcare525 Hongfeng Road, Ground Floor, Area A Jinqiao, Pudong District, Shanghai 201206Tel: +86 (21) 5030 9907Fax: +86 (21) 5030 9932
Tianjin Tianjin United Family HospitalNo. 22 Tianxiaoyuan, Tanjiang RoadHexi District, Tianjin 300221Emergency Hotline: +86 (22) 5856 8555 Tel: +86 (22) 5856 8500Fax: +86 (22) 5856 8599E-mail: [email protected]
WuxiUnited Family Wuxi Health and Wellness Center(A United Family managed a�liate)10 Middle Huaxia Road, Dongting, Xishan DistrictWuxi, Jiangsu 214101Tel: +86 (510) 8821 9725Fax: +86 (510) 8821 9722
United Family Liangma Clinic2nd Floor, The Grand Summit Beijing19 East Dongfang Road, Beijing, 100600Tel: +86 (10) 5927 7005Fax: +86 (10) 8532 5899E-mail: [email protected]
United Family New Hope Center9-11 West Jiangtai RoadChaoyang District, Beijing 100015Tel: +86 (10) 5927 7008Fax: +86 (10) 5927 7221E-mail: [email protected]
United Family Shunyi ClinicPinnacle Plaza, Unit 806, Yuyang RoadTian Zhu, Shunyi District, Beijing 101312Tel: +86 (10) 8046 5432Fax: +86 (10) 8046 4383E-mail: [email protected]
United Family Shunyi Dental ClinicPinnacle Plaza, Unit 818, Yuyang RoadTian Zhu, Shunyi District, Beijing 101312Tel: +86 (10) 8046 1102Fax: +86 (10) 8046 1680E-mail: [email protected]
United Family Minhang SRC ClinicShanghai Racquet Club, Ground Floor ClubhouseLane 555, Jinfeng Road, Huacao TownMinhang District, Shanghai 201107Tel: +86 (21) 2201 0995Fax: +86 (21) 2201 0996E-mail: [email protected]
United Family Quankou Clinic8 Quankou Road, Changning DistrictShanghai 200336Tel: +86 (21) 2216 3900 Fax: +86 (21) 6290 6512Appointment Center: 400 639 3900Dental Appointments: (021) 2216 3909