special advertising section asq’s quality resource...

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Let this product and service guide help you find your way in a sea of options. Whatever solution you’re seeking—training, software, audits, quality programs—this guide gives you information you need to make sound decisions and conduct the research that will lead you to the best provider for your needs. ASQ’S QUALITY RESOURCE GUIDE MILWAUKEE SCHOOL OF ENGINEERING INDUSTRIAL ENGINEERING FACULTY Milwaukee School of Engineering invites applica�ons for a faculty posi�on at the Assistant or Associate Professor level for Fall 2014 teaching in the Industrial Engineering program within the Mechanical Engineering Department. This full-�me faculty posi�on requires teaching primarily in the areas of applied sta�s�cs, quality, Six Sigma, and reliability. As a teaching-oriented university, candidates with greater breadth are desired, so secondary areas of interest are opera�ons research, data mining, and Lean manufacturing. This posi�on requires an earned doctorate in Industrial Engineering (or a related field), relevant industrial experience, and a strong interest in effec�ve undergraduate teaching, integra�ng theory, applica�ons and laboratory prac�ce. In addi�on to teaching du�es, the successful candidate will be expected to become involved with academic advising, course/ curriculum development, supervision of student projects, and con�nued professional growth through a combina�on of consul�ng, scholarship, and research. Excellent communica�on skills are required. The review of applica�ons will begin as they are received and con�nue un�l the posi�on is filled. Please visit our website at http://www.msoe.edu/hr/ for additional information including requirements and the application process. MSOE IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER Resource Advantage, Inc. Applying Collaborative Techniques to Improve Business Results We bring expertise in Facilitation and Collaborative Techniques applied in the context of your business to enable your teams to achieve more - improving business processes and defining the right supporting people and technology capabilities. Industry Expertise includes: Manufacturing Financial Services Utilities Direct Marketing Healthcare www.resourceadvantageinc.com 284 Ford Road Melrose, NY 12121 +1.518.663.5232 We believe companies thrive when People, Process, and Technology are aligned. Quality is not just about the Products and Services you produce, but “how” those Products and Services are developed, brought to market, and supported. 4 Results = improved quality, speed to market, and sustainability of support. 57 October 2013 QP Special Advertising Section

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Page 1: Special Advertising Section ASQ’S QuAlity ReSouRce Guideasq.org/public/qp/resource-guides/advertorial-1013.pdf · 2014-10-13 · API’s new Source Inspector Certification Program

Let this product and service guide help you find your way in a sea of options. Whatever solution you’re seeking—training, software,

audits, quality programs—this guide gives you

information you need to make sound decisions and

conduct the research that will lead you to the best

provider for your needs.

ASQ’S QuAlity

ReSouRce Guide

MILWAUKEE SCHOOL OF ENGINEERING

INDUSTRIAL ENGINEERINGFACULTYMilwaukee School of Engineering invites applica� ons for a faculty posi� on at the Assistant or Associate Professor level for Fall 2014 teaching in the Industrial Engineering program within the Mechanical Engineering Department.

This full-� me faculty posi� on requires teaching primarily in the areas of applied sta� s� cs, quality, Six Sigma, and reliability. As a teaching-oriented university, candidates with greater breadth are desired, so secondary areas of interest are opera� ons research, data mining, and Lean manufacturing.

This posi� on requires an earned doctorate in Industrial Engineering (or a related fi eld), relevant industrial experience, and a strong interest in eff ec� ve undergraduate teaching, integra� ng theory, applica� ons and laboratory prac� ce. In addi� on to teaching du� es, the successful candidate will be expected to become involved with academic advising, course/curriculum development, supervision of student projects, and con� nued professional growth through a combina� on of consul� ng, scholarship, and research. Excellent communica� on skills are required. The review of applica� ons will begin as they are received and con� nue un� l the posi� on is fi lled.

Please visit our website at http://www.msoe.edu/hr/ for additional information including requirements and the application process.

MSOE IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

Resource Advantage, Inc.Applying Collaborative Techniques to Improve Business Results

We bring expertise in Facilitation and Collaborative Techniques applied in the context of your business to enable your teams to achieve more - improving business processes and defining the right supporting people and technology capabilities.

Industry Expertise includes:• Manufacturing• Financial Services• Utilities

• Direct Marketing• Healthcare

www.resourceadvantageinc.com

284 Ford RoadMelrose, NY 12121+1.518.663.5232

We believe companies thrive when People, Process, and Technology are aligned. Quality is not just about the Products and Services you produce, but “how” those Products and Services are developed, brought to market, and supported.

4 Results = improved quality, speed to market, and sustainability of support.

57October 2013 • QP

Special Advertising Section

Page 2: Special Advertising Section ASQ’S QuAlity ReSouRce Guideasq.org/public/qp/resource-guides/advertorial-1013.pdf · 2014-10-13 · API’s new Source Inspector Certification Program
Page 3: Special Advertising Section ASQ’S QuAlity ReSouRce Guideasq.org/public/qp/resource-guides/advertorial-1013.pdf · 2014-10-13 · API’s new Source Inspector Certification Program

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58 QP • www.qualityprogress.com

Company Contact Information

Special Advertising Section

ASQ’S QuAlity

ReSouRce Guide

ABC ISO Consultants 16835-236 Algonquin Street Huntington Beach, CA 92649 Phone: 855-476-9001 www.abcisoconsultants.com

Professional services for implementation, training and continual improvement of international management systems. Publisher of QMSCAPATM management system software, the single user version is licensed free.

X X X X X X X X X

ABS Quality Evaluations 16855 Northchase Drive Houston, TX 77060 Phone: 281-673-2800 www.abs-qe.com

ABS Quality Evaluations is a management system auditing and certification body that offers third-party certification services, first- and second-party (supplier) assessments and training. Other: standards.

X X X X X

AIAG 26200 Lahser Road, Suite 200 Southfield MI 48033 Phone: 248-358-3003 www.aiag.org

AIAG is where OEMs, suppliers and academia work collaboratively to decrease costs and complexity from the supply chain via global standards development and harmonized business practices.

X X X X X X X X

Alpha Training and Consulting 8634 Acorn Lane Sandy, UT 84093 Phone: 801-942-9274 www.alphaTC.com

Alpha Training and Consulting is a full-service quality consulting firm. The largest sectors of our business include Six Sigma training, consulting and ISO implementation.

X X X X X X X X X X X X X X X X X X X X

Page 4: Special Advertising Section ASQ’S QuAlity ReSouRce Guideasq.org/public/qp/resource-guides/advertorial-1013.pdf · 2014-10-13 · API’s new Source Inspector Certification Program

API IS THE SOURCE FOR SOURCE INSPECTORCERTIFICATIONFollow a new, more rewarding career path by differentiating yourself as a Certified Source Inspector.

API’s new Source Inspector Certification Program recognizes individuals who perform the important task of supplier quality surveillance. These Source Inspectorsexamine fabricated and manufactured equipment and materials at the supplier facility and confirm that these commodities meet the purchaser’s specifications.

Quality surveillance of materials and equipment procured for the oil, natural gas and petrochemical industry provides a higher level of confidence that items purchased meet the minimum requirements specified in the contractual agreementand will function according to design requirements. Utilizing an API-certified SourceInspector will provide an owner/user with the peace of mind that a knowledgeable,industry-qualified individual is representing them.

For more information visit www.api.org/si or email [email protected].

Copyright 2013 – American Petroleum Institute, all rights reserved. API, ICP, the API logo, the ICP logo and the “Career advancement” slogan are either trademarks or registered trademarks of API in the United States and/or other countries.

Career advancement is spelled ICP

Scan me for more info.

SM

QualityResGuide_SIAd_October_Layout 1 6/26/13 11:33 AM Page 1

Page 5: Special Advertising Section ASQ’S QuAlity ReSouRce Guideasq.org/public/qp/resource-guides/advertorial-1013.pdf · 2014-10-13 · API’s new Source Inspector Certification Program

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60 QP • www.qualityprogress.com

Company Contact Information

Special Advertising Section

ASQ’S QuAlity

ReSouRce Guide

American Association for Laboratory Accreditation (A2LA) 5301 Buckeystown Pike, Suite 350 Frederick, MD 21704 Phone: 301-644-3248 www.a2la.org

A2LA offers accreditation to and training on ISO/IEC 17025, ISO/IEC 17020, ISO Guide 34, ISO/IEC 17065, ISO/IEC 17043 and ISO 15189.

X X X X X X

American Petroleum Institute 1220 L Street, NW Washington, DC 20005 Phone: 202-682-8165 www.api.org

The American Petroleum Institute is the leading provider of certificaion for the oil and natural gas industry. API-certified personnel are recognized around the world.

X X X X X X

ANSI-ASQ National Accreditation Board 600 N. Plankinton Avenue, Suite 300 Milwaukee, WI 53203 Phone: 800-606-5394 www.anab-aclass.org

Providing accreditation to ISO and industry standards for management systems; calibration, test, and forensic laboratories; inspections bodies; PT providers; Ramp’s; police forensic agencies; and medical examiners. Other: accreditation.

X X

AQS Management Systems 2167 Northdale Boulevard NW Minneapolis, MN 55433 Phone: 763-746-0505 www.aqsperformance.com

AQS Management Systems provides ISO training, coaching and project assistance in support of the organizational improvement and implementation of international management system standards.

X X X X X X

Page 6: Special Advertising Section ASQ’S QuAlity ReSouRce Guideasq.org/public/qp/resource-guides/advertorial-1013.pdf · 2014-10-13 · API’s new Source Inspector Certification Program

61October 2013 • QP

Let us pave your way throughthe ISO Maze to Certification

abcisoconsultants.com

ISO14001

855.ISO.9001

Supply Chain Audits

AS9100ISO9001

Internal Audits

ISO18001

855.476.9001

© Access Business Communications, Inc.

ISO27001

ProfessionalServices

International Management Systems

we wrote

THE

The OriginalResource for Standards & Best PracticesPublications • Training • Certifications

#AIAG

APQP, PPAP, MSA, SPC, ISO/TS 16949Problem Solving, Materials Management,and more.

we wrote

THETHETHETHEBOOKon QUALITY.

Page 7: Special Advertising Section ASQ’S QuAlity ReSouRce Guideasq.org/public/qp/resource-guides/advertorial-1013.pdf · 2014-10-13 · API’s new Source Inspector Certification Program

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62 QP • www.qualityprogress.com

Company Contact Information

Special Advertising Section

ASQ’S QuAlity

ReSouRce Guide

ASQ 600 N. Plankinton Avenue Milwaukee, WI 53201-3005 Phone: 414-272-8575 www.asq.org

ASQ’s training and education gives you and your organization the best tools to succeed. Its diverse range of learning topics and delivery methods are second to none. Continue your path toward success with ASQ training. Discover a broad range of course offerings from classroom-based learning to Web-based learning. Other: standards.

X X X X X X X X X X X X X X X X

AudIT3 LLC 5 Terrapin Trail Taylors, SC 29687 Phone: 864-498-1120 www.audit3.com

AudIT3 is an accredited registrar of quality and environmental management systems. Our mission is value-added audits, superior customer service and to become a trusted partner.

X X X X X X

BMGI 1200 17th Street, Suite 180 Denver, CO 80202 Phone: 303-827-0010 www.bmgi.com and www.bmgi.org

BMGI is a global consulting firm providing people-driven solutions to your most pressing business problems through innovation, Lean Six Sigma, strategic planning and more. Other: strategic planning and innovation.

X X X X X X X X X X X X X X

BSI 12110 Sunset Hills Road, Suite 200 Reston, VA 20190 Phone: 888-429-6178 www.bsiamerica.com

By packaging assessment, training and a management system software tool, BSI delivers a comprehensive solutions package that provides you with an integrated approach to meet your needs and embed excellence across your business.

X X X X X X X X X X

Page 8: Special Advertising Section ASQ’S QuAlity ReSouRce Guideasq.org/public/qp/resource-guides/advertorial-1013.pdf · 2014-10-13 · API’s new Source Inspector Certification Program

63October 2013 • QP

AQS Management Systems, Inc.Your Management Systems Solutions Provider

ISO 9001 | ISO 14001 | ISO 13485 | TS 16949 | ISO 50001OHS 18001 | AS9100 | AS9110 | ISO 22000 | ISO/TS 29001

AQS Management Systems, Inc. provides ISO training, coaching, and project assistance in support of organizational improvement and implementation of international management

system standards. Our primary focus is to provide cost-effective advice and support to organizations who intend to use their completed management system to generate profit and reduce risks for their organization.

AQS Management Systems, Inc.1 9 8 9 – 2 0 1 3

For more information or for additional offerings…Call 763-746-0505 or 1-800-633-2588 or email: [email protected]

w w w. a q s p e r f o r m a n c e . c o m

The leader in RABQSA Certified

Training

Page 9: Special Advertising Section ASQ’S QuAlity ReSouRce Guideasq.org/public/qp/resource-guides/advertorial-1013.pdf · 2014-10-13 · API’s new Source Inspector Certification Program

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64 QP • www.qualityprogress.com

Company Contact Information

Special Advertising Section

ASQ’S QuAlity

reSource Guide

Bureau Veritas Certification 390 Benmar Drive, Suite 100 Houston, TX 77060 Phone: 800-937-9311 www.us.bureauveritas.com/bvc

Founded in 1828, Bureau Veritas is a global leader in certification and verification, helping clients meet challenges in quality, safety, environmental and social responsibility.

X X X X X X

DataNet Quality Systems 29200 Northwestern Highway, Suite 350 Southfield, MI 48034 Phone: 866-4WINSPC www.winspc.com

DataNet Quality Systems delivers real-time quality control software that empowers manufacturers to make the highest quality product for the lowest possible cost.

X X X X X X X X X

DB Performance Solutions LLC 4006 Raymond Avenue Brookfield, IL 60513 Phone: 312-615-3530 www.dbpsllc.us

DBPS deliver internal and supplier audits, CAPA and risk management services to small and midsize businesses for ISO 9001 and 13485. We will guide your training and transition to 9001:2015.

X X X X X X X X X X X X

EMNS Inc. Phone: 888-900-5033 www.gsqa.com

X X X X X

EtQ Inc. 399 Conklin Street, Suite 208 Farmingdale, NY 11735 Phone: 516-293-0949 www.etq.com

EtQ’s quality management software identifies, mitigates, and prevents high-risk events in the quality system. Key functionality includes CAPA, audits, document control, risk register, and more.

X

Huntington Quality Associates Phone: 260-356-6092 www.hqa.com Other: certification preparation, quality system simplification

X X X X X X X X X X X X X

Page 10: Special Advertising Section ASQ’S QuAlity ReSouRce Guideasq.org/public/qp/resource-guides/advertorial-1013.pdf · 2014-10-13 · API’s new Source Inspector Certification Program

65October 2013 • QP

BSI Action Manager...powered by EntropyTM Software.

Do you find that you are faced with the following challenges?• Recurring issues: difficulties addressing root cause

• Out of date information: trapped in spreadsheets and emails

• Inconsistent data collection: ineffective compliance between people, departments, locations

• Lack of visibility: which actions are in process,closed, or overdue

• Missed deadlines: actions are not closed out in a timely manner

• Overly manual processes: inefficient resources

• Manage all of your findings in one place

• Facilitate faster close-out of actions

• Gain visibility into operations

• Enhance task management

• Bring confidence to compliance

A new business improvement tool from BSI starting at $100 per month!

1 888 429 6178 I [email protected] I www.bsi-entropy.com/ActionManager

US_Action_Ad_8.13-2_Layout 1 8/5/13 12:34 PM Page 1

For 15 years IICT Enterprises LLC (IICT), formerly IICT Training and Productions, has been earning the respect and business of companies (over 900 companies) certi� ed in ISO, AS, NADCAP, FDA, FAA, Nuclear, API and other industries. Our mix of Training in Calibration, Metrology, FDA Inspection Systems, NADCAP, ISO, Pressure, Temperature, Flow, and a wide variety of Quality Control classes enables IICT to partner with a vast cross section of Industry to meet many companies needs relating to Calibration and Quality System requirements. Please view our web site for a complete list of classes (over 85) offered both publicly and on-site.

Our monthly newsletter, Calibration Tips, provides up to date information on Calibration. We have had many compliments from Managers and Engineers who use the information to aid in their Calibration System Management. Contact us at [email protected] for your free reports. Our staf� ng department is available to assist you if you are in need of or desire to make an employment change.

IICT can assist you in Setting Up your Calibration or Quality Department. Email us at [email protected] to receive a personal quote.

For more information on Calibration Training and Calibration Procedures, visit www.iictenterprisesllc.com, or call 612-387-6310 today.

Page 11: Special Advertising Section ASQ’S QuAlity ReSouRce Guideasq.org/public/qp/resource-guides/advertorial-1013.pdf · 2014-10-13 · API’s new Source Inspector Certification Program

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66 QP • www.qualityprogress.com

Company Contact Information

Special Advertising Section

ASQ’S QuAlity

ReSouRce Guide

IICT Enterprises LLC 9006 Oakland Avenue S P.O. Box 20623 Bloomington, MN 55420 Phone: 612-387-6310 www.iictenterprisesllc.com

Calibration and metrology workshops! For 15 years IICT Enterprises LLC (IICT), formerly IICT Training and Productions, has earned the respect of more than 900 companies certified in ISO, AS, NADCAP, FDA, FAA, nuclear, API and other industries. Our monthly newsletter, Calibration Tips, provides up-to-date information on calibration. IICT can assist you in setting up your calibration or quality department.

X X X X X X X X X X X X X X X X X X X X

InfinityQS 12601 Fair Lakes Circle, Suite 250 Fairfax, VA 22033 Phone: 703-961-0200 www.infinityqs.com

InfinityQS is the global authority on manufacturing intelligence (MI) and enterprise quality, delivering real-time visibility and actionable insight on the shop floor, across the enterprise and throughout the supply chain.

X X X X X X X

Inmar Inc. 2601 Pilgrim Court Winston-Salem, NC 27106 Phone: 866-440-6917 www.inmar.com

Supported by a continuous investment in technology and lean-focus solutions, Inmar operates three cost-effective networks: supply chain, promotions and healthcare. Our full-service recall management program includes mock recalls, notification, product retrieval, final disposition and Web-based regulatory reporting. With new legislation and increased scrutiny on product safety, manufacturers need to be prepared. Inmar is your end-to-end recall expert.

X X X X X X X

Intelex Technologies 905 King Street W, Suite 600 Toronto, Ontario M6K 3G9 CANADA Phone: 416-599-6009 www.intelex.com

Intelex Technologies has provided software systems for managing environment, health, safety (EHS), quality, and business performance programs since 1992. Our Web-based solutions allow for unprecedented flexibility for managing, tracking and reporting on essential corporate information.

X

Page 12: Special Advertising Section ASQ’S QuAlity ReSouRce Guideasq.org/public/qp/resource-guides/advertorial-1013.pdf · 2014-10-13 · API’s new Source Inspector Certification Program

67October 2013 • QP

with Value Stream Mapping

www.qualitycompanion.com

Once you see it, you can improve it.

QualityProgress_HalfPage_08-13.indd 1 8/8/2013 11:47:02 AM

Software solutions for achieving your quality goals.

SPCSoftware

GageManagement

Software

Visit us at www.pqsystems.com or call us at 800-777-3020 for more information.

Proof of quality.™

Page 13: Special Advertising Section ASQ’S QuAlity ReSouRce Guideasq.org/public/qp/resource-guides/advertorial-1013.pdf · 2014-10-13 · API’s new Source Inspector Certification Program

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Company Contact Information

Special Advertising Section

ASQ’S QuAlity

ReSouRce Guide

Laboratory Testing Inc. Phone: 800-219-9095 www.labtesting.com

X X X X

Lean & Mean Business Systems Phone: 415-305-4533 www.theleanmachine.com

X

Master Metrology Inc. 1041 Cromwell Bridge Road Towson, MD 21286 Phone: 410-337-0687 www.mastermetrology.com

Single-source calibration services: threads, rings, plugs, mics, blocks, electronics and more. Comprehensive outsourcing solutions: ISO, cGMP, WCM compliant programs. Great prices, fast turnaround, fully accredited.

X X X

Minitab Inc. 1829 Pine Hall Road State College, PA 16801 Phone: 800-448-3555 www.minitab.com

Minitab Inc. delivers software and services for quality improvement. World-class organizations trust Minitab for quality, performance and bottom-line goals.

X X X X X X X X X X X

National Quality Assurance USA Phone: 800-649-5289 www.nqa-usa.com

X X

NC State Lean Six Sigma 1000 Main Campus Drive, Campus Box 8301 Raleigh, NC 27695-8301 Phone: 919-515-0236 www.tx.ncsu.edu/sixsigma

NCSU offers public and on-site Lean Six Sigma training courses. The program includes Executive, Champion, Yellow Belt, Green Belt, Black Belt and Master Black Belt courses. Certification is available.

Sixigma

X X X X X X X X X X X X

Performance Review Institute Registrar 161 Thorn Hill Road Warrendale, PA 15086-7527 Phone: 724-772-1616 www.priregistrar.org

PRI Registrar is a not-for-profit registrar offering certifications in ISO 9001, ISO 14001, AS 9100, AS 9110, AS 9120, AS 9003 and OHSAS 18001 complience audits.

X X X X X

68 QP • www.qualityprogress.com

Page 14: Special Advertising Section ASQ’S QuAlity ReSouRce Guideasq.org/public/qp/resource-guides/advertorial-1013.pdf · 2014-10-13 · API’s new Source Inspector Certification Program

69October 2013 • QP

IS YOUR QUALITY CONTROL

SOLUTION READY TO MEET

TODAY’S CHALLENGES?

Enterprise Quality PortalThe modular Predisys suite features a richset of powerful applications, including: • Advanced SPC • Quality Data Analytics • Real Time Data Collection • Centralized Data Management • Batch History Records

Empower Your UsersPredisys Analytical Suite is the world’s most intuitive and easy-to-use Quality Control solution. It provides instant access to the information needed to understand, improve and control any process.

Impress Your IT DepartmentThe powerful and IT-friendly solution for• Microsoft Windows• Microsoft SharePoint• Microsoft Reporting Services• Microsoft Office

[email protected] • (978) 662-5213 • www.predisys.com

ASQ 1/2 pg Ad_Layout 1 8/8/13 12:03 PM Page 1

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Special Advertising Section

ASQ’S QuAlity

ReSouRce Guide

PIVOT Management Consultants/ PQR Group Phone: 877-748-6862 www.pivotmc.com

Other: TRIZ

X X X X X X X

PQ Systems Inc. 210 B East Spring Valley Road Dayton, OH 45458 Phone: 800-777-3020 www.pqsystems.com

PQ Systems provides quality control software and training to help organizations demonstrate proof of their quality performance. Our software solutions include SQCpack®, CHARTrunner® Lean and GAGEpack®.

X X X X X X X

Predisys Inc. 300 Brickstone Square, Suite 201 Andover, MA 01810 Phone: 978-662-5213 www.predisys.com

Predisys is the leading provider of enterprise-class advanced SPC, quality data analytics and quality management software solutions for the intuitive and powerful Microsoft SharePoint and Office platform.

X X X X X X X X X X X X

QI Macros SPC Software for Excel 2696 S. Colorado Boulevard, Suite 555 Denver, CO 80222 Phone: 888-468-1537 www.qimacros.com

You don’t have to be a statistician to start getting immediate results with the QI Macros for Excel! Free 30-day trial: PC or Mac.

X X X X X X X

QiSOFT 2 East Bryan Street, Suite 1515 Savannah, GA 31401 Phone: 912-790-7990 www.qisoft.com

QiSOFT works with manufacturers worldwide to improve profitability by establishing quality as a strategic focus. QiSOFT’s manfacturing intelligence software supports the drive for continuous process and product excellence.

X X X X X

70 QP • www.qualityprogress.com

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71October 2013 • QP

Now you can do both with Quality Essentials Suite,the industry’s surprisingly affordable quality management solution.

Call us today to discover how to change your business profitability and eliminate the paper based visibility gap with our unlimited user license solution.

Reduce expenses, produce fewer bad products.

Quality Results begin with Quality Solutions, Inc.

Give us a call at 800-471-1646. Visit our website: www.qualitysolutions.com. Or email us at: [email protected].

Net Promoter Score (NPS) > NPS the of measure customer loyalty • Use it to increase sales • Increase profi tability • Upsell, cross sell, referrals

> NPS Methodology • More than a score • Develop infrastructure • Touchpoint analysis • Integrate with KPIs • Survey design support, training & management consulting

> NPS - Performance Reporting • NPS Dashboard tools • Identify areas for immediate attention • Advanced statistical analysis

Professional Market Research

> Customer Satisfaction Surveys • Online • Telephone • Mail

> Transaction & Relationship Surveys • Transaction: Event Driven • Relationship: Strategic • Competitive Analysis

> On-Line Survey SolutionsTM • Turnkey solutions – Custom designed • Hosting services, cross tabulation • Advanced statistical analysis • Detailed reports and instant analysis

> Employee Satisfaction Surveys • NPS Cultural Index • Custom surveys to assess operating culture

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Special Advertising Section

ASQ’S QuAlity

reSource Guide

Quality Essentials Suite 3124 Highway 79 Julian, CA 92036 Phone: 866-949-9504 www.qualityessentialssuite.com

Real-time data collection with centralized data management, including nonconformance, root cause analysis and COA. Improve margins and reduce the cost of quality.

X X X

Quality Horizons LLC 6325 Burchfield Avenue Pittsburgh, PA 15217 Phone: 412-422-2246 www.qualityhorizons.org

Quality Horizons assists organizations to be cost competitive while improving customer satisfaction. Our signature is to facilitate ideas to implementation.

X X X X X X X X X X X X X X X

Quality Management System PRO LLC Phone: 503-430-1786

Other: corrective action document management

X X X X

Quality Solutions Inc. P.O. Box 40147 Cleveland, OH 44140 Phone: 216-272-5665 www.qualitysolutions.com

Your customer satisfaction survey process tells your customer how important their feedback is to management. Professional online and telephone surveys can be created. Call now for Net Promoter Score® implementation.

X X X X X X X

QualityWBT Center for Education 14 Bald Eagle Road Lake Wylie, SC 29710 Phone: 888-737-4488 www.qualitywbt.org

Since 2000, QualityWBT has been providing courses in auditing, standards familiarization, quality tools, root cause analysis and FMEA. Educational designer: J.P. Russell.

X X X X X X X X X

72 QP • www.qualityprogress.com

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73October 2013 • QP

Education Designer JP Russell

www.QualityWBT.orgtoll free and fax: 888

Offering online courses inAuditing Root Cause AnalysisStandard FamiliarizationQuality ToolsFMEA

Approved by RAB, ASQ, IACET

Education Designer JP Russell

www.QualityWBT.orgtoll free and fax: 888-737-4488

online courses in

Root Cause Analysis Standard Familiarization Quality Tools

Approved by RAB, ASQ, IACET

www.QualityWBT.org

that puts time on your side.Achieve efficiencyStatgraphics® has long provided leading companies and govern-ments worldwide with the software they need for Lean Six Sigma,quality improvement and statistical solutions of every stripe. We arecommitted to making your job easier and your projects successful.

Take control of your business. Make sense of it all with the respectedstatistical data analysis solutions from Statgraphics.

Statgraphics Centurion I Sigma express, a DMAIC for Microsoft Excel I Statbeans Java Library

Statgraphics .Net Services I Statgraphics Online for ipad and beyond…

Training I Consulting

Learn more, find a local representative or download a free copy to evaluate andbegin improving your business at:

www.statpoint.com2012 Statpoint Technologies, Inc. All rights reserved. The logo’s and service names mentioned herein are registered

trademarks or trademarks of Statpoint Technologies. Copyright 2012 Statpoint Technologies, Inc.

Statistical Analysis Softwaretraining. consulting. web services.six sigma anova regression spc doe forecasting visualization reliability

Good Ad.new brown2_Layout 1 9/10/12 3:44 PM Page 1

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ASQ’S QuAlity

ReSouRce Guide

QualiWare 200 Business Park Drive Armonk, NY 10504 Phone: 914-730-7099, x103 www.qualiware.com

QualiWare solutions provide environments for defining, building, managing change to business models, and providing an environment that facilitates quick and efficient response to business change.

X

SigmaXL 920 Yonge Street, Suite 803 Toronto, ON M4W 3C7 Canada Phone: 416-236-5877 www.sigmaxl.com

SigmaXL + Excel = easy statistical and graphical analysis. SigmaXL and DiscoverSim are cost-effective, powerful, user-friendly and ideal for Lean Six Sigma training! Free 30-day trial.

X X X X X X

StatPoint Technologies Inc. 560 Broadview Avenue, Suite 201 Warrenton, VA 20186 Phone: 540-428-0084 www.statgraphics.com

Statgraphics Centurion XVI—make sense of it all. Leading companies worldwide trust Statgraphics statistical software to give voice to their data. Make informed decisions that drive operational efficiencies, ensure quality and preserve precious resources.

X X X X X X

StatSoft Inc. 2300 East 14th Street Tulsa, OK 74104 Phone: 918-749-1119 www.statsoft.com

StatSoft provides award-winning, industry-specific enterprise solutions that integrate analytics with your data repositories for process monitoring, root cause analysis, quality improvement and sophisticated graphical reporting.

X X X X X X X

74 QP • www.qualityprogress.com

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75October 2013 • QP

Strategic Improvement SystemsResearch-Driven Management Consulting

Offering management consulting and training, specializing in strategic improvement.

Charles A. Liedtke, Ph.D.Principal owner of Strategic Improvement Systems, LLC.

For more details, visit www.strategicimprovementsystems.com or call 952-380-0778.

• Strategy• Hoshin Kanri• Data Analytics• Lean Six Sigma

Clients Include:• Manufacturing• Service• Healthcare• Government

• Innovation• Process Management• Change Management

Strategic Areas:

power your workforce with education from the leaders and best

Lean Certifi cates and Six Sigma Quality Certifi cations� e University of Michigan off ers a full suite of Six Sigma and Lean courses. We have the expertise and resources to meet your group’s specifi c needs online, in the classroom, or with a custom off ering.

Six Sigma Green Belt and Black Belt Certifi cations: Manufacturing Transactional Healthcare Lean-Six Sigma Design for Six Sigma

Register Online Today: isd.engin.umich.edu

Lean Certifi cates: Lean Manufacturing Lean Healthcare Lean Offi ce Lean Product Development Lean Supply Chain for Healthcare

Lean Management: Improvement and Coaching Kata

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ASQ’S QuAlity

ReSouRce Guide

Strategic Improvement Systems LLC 6231 Hummingbird Road Excelsior, MN 55331-8884 Phone: 952-380-0778 www.strategicimprovementsystems.com

Management consulting and training specializing in strategy, Hoshin Kanri, analytics, Lean Six Sigma and innovation. Clients: Fortune 500, privately held, state government, manufacturing, service and healthcare.

X X X X X

Sustaining Edge Solutions Inc. 8055 N. Branch Drive Tucson, AZ 85743-9642 Phone: 888-572-9642 www.sustainingedge.com

Since 2002, providing complete systems that enhance operational and customer satisfaction through process improvement, cost reduction and waste elimination. Other: kaizen events.

X X X X X X X X X X X X X X X

University of Michigan Integrative Systems + Design 2401 Plymouth Road, Suite A/B Ann Arbor, MI 48105-2193 Phone: 734-647-7200 isd.engin.umich.edu

The University of Michigan’s Division of Integrative Systems + Design offers lean and Six Sigma certifications, custom programs, and online and on-campus master’s degrees.

X X X X X X X X X

USC Consulting Group Phone: 800-888-8872 www.usccg.com

X X X X X X X X X

VERSE 399 Conklin Street, Suite 208 Farmingdale, NY 11735 Phone: 516-293-0949 www.versesolutions.com

VERSE provides key quality processes such as document control, corrective action, audits, training and risk management—all in a dedicated cloud environment.

X

76 QP • www.qualityprogress.com

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77October 2013 • QP

2013 NATIONAL QUALITY EDUCATION CONFERENCE CREATIVITY AND INNOVATION: KEYS TO 21ST CENTURY LEARNING November 17 – 18, 2013 | Milwaukee, WI | nqec.asq.org

ASQ’s 2013 National Quality Education Conference will demonstrate—no matter the grade level—how creativity and innovation complement continuous improvement by focusing on teamwork, solutions, and the learner through the following:

• More than 30 concurrent sessions meet your learning needs • Half-day preconference hands-on workshops to advance your skills • Real-life examples at the Education Team Excellence Recognition

Award sessions • Renowned keynote speakers to share their experience and

best practices • Networking with hundreds of educators and leaders focused on

building quality schools

Early-bird pricing is available through October 14, 2013.

To register for the 2013 National Quality Education Conference, visit nqec.asq.org.