Speakers Profile:Mr. Francis Wong MBus, MNIA, FCPE, FHKIoD, FITA, FHKCS, MiProA, MHKIM. F.CIM Associate Director - FlexSystem Limited

The Overall picture:Even in the US only about half of new employer firms survive 4 years or more and bankruptcies occur for nearly 60 per cent of the high-tech start-up companies. (source: Centre for International Trade and Technology (CITT), IIFT, India)In HK, according to statistics, 90% of the IT companies cannot survive more than 5 years.In HKs economy, staff are mostly knowledge worker, as the education improves, a lot of university graduates and even postgraduates, with Master and/or Doctor degrees, in the workforce.

What we have achieved:FlexSystem is one of the key commercial solutions providers in Greater China Region/Asia Pacific and probably the largest one in HK. Since established 21 years ago, she has set to invest heavily on research and development, apply the latest technologies with rich business knowledge onto her commercial software. Today, the Group has proven her endless effort as a major developer in the application software market, with installations throughout the district.Our products include: Human Resource Management System, Financial Management System, ERP, workflow, Document Management System and Business Intelligent System (data warehouse, balance score and KPI analysis)

First financial management software FlexAccount launched at 1985, before we formally establish our Company in 1987Long term customer relationship - The first FlexAccount Client still keeps on using our system nowWith our dedicated effort over the last two decades to develop, market and support business software, FlexSystem has successfully positioned as a well-known commercial software provider in the regionwe are excited to see our products help to improve the clients management and operation efficiency, some of them grow rapidly after adopting our system to achieve their business process reengineeringwe have also accumulate much domain knowledge and in return help clients furtherLong Establishment

In our corporate development, we have expanded from only 10 people when business started to the present 200+ staff in HK and overall 300+ staff worldwide.We have been listed in HK Stock Exchange since 2000.In order to better committed to serve our clients and to cope with the future expansions, we have purchased our existing office of 30,000 sq. ft. in 2006 using HKD 20M.Hong Kong is our Head Office, with 8 regional offices Shanghai, Beijing, Guangzhou, Shenzhen, Taipei, Macau, Singapore and Malaysia. Most of our offices are both sales and R&D centreCorporate Expansion

Installations and clients throughout Asia and other part of the world are using our products, from Japan to AfricaAbout 25% of the listed companies in Hong KongClient range from different industries, such as NPO, Government, educational institution, banking and finance, property development, distribution, manufacturing, logistics, media, multi-business enterprise etc..Broad Client Base

World Wide InstallationOver 30 Countries, 150 Cities

Reputable Client ListBanking & FinanceBank of ChinaCITIC Ka Wah Bank Ltd Dah Sing Insurance Agency LtdBank of East Asia

Computer / ElectronicsAutomated Systems Holdings LtdHewlett-Packard HK SAR LtdCanon Electronic Business Machine (HK) Co LtdMatsushita Electronic Components Co LtdNEC Electronics HK LtdVanda Computer & Equipment Co LtdWongs Electronics Co Ltd

Architects / ConstructionDickson Construction Co LtdHip Hing Construction Co LtdManusell Consultant Asia LtdNew World TMT LtdEntertainmentBillybala iGame LtdBurlingame International Co Ltd Emperor Entertainment Group Ltd Ocean Park CorporationTVE Intl LtdTVB.com Ltd

EnterpriseBeijing Enterprise Holdings Ltd China Resources Enterprise Ltd China Foods Holdings Ltd Denway Motors Ltd Emperor International Holdings LtdFirst Pacific Co Ltd Founder (HK) Ltd Golden Resources Dev Intl Ltd Hing Kong Holdings Ltd Jiangxi Copper Co Ltd Shonggang Concord Technology Holdings LtdSouth China Holdings Ltd Shum Yip Holdings Co Ltd Tianjin Development Holdings Ltd

Reputable Client ListEducationDiocesan Boys SchoolSt. Pauls Co-educational College

Garment & TextileBaleno Kingdom LtdBossini Clothing LtdCrystal Knitters LtdTriumph International Overseas Ltd

Government & NPOHK Red Cross Blood Transfusion ServicesThe Hong Kong Chinese Orchestra LtdThe Hong Kong Council of Social ServiceHong Kong Arts CenterHong Kong Arts Development CouncilHong Kong Arts Festival SocietyHong Kong Badminton Association LtdMandatory Provident Fund AuthorityThe Family Planning Association of HKThe Holy Carpenter Church CommunityCenterIndustrial Metal & MachineryCASIL Telecommunications Holdings LtdCosmo Machinery Enterprises LtdToyota Motor (China) LtdWartsila NSD China Ltd

ManufacturingMYER Jewelry Manufacturer LtdTomei Group

Media & Telecommunication3togo.com Ltd Centro Digital Pictures LtdGrandtel Communications LtdHK Commercial Newspapers Co LtdHK Daily News GroupIn Express-Sisters Group LtdMing Pao Holding LtdWorldCom Asia Pacific ltdPeople Telephone Co Ltd

Reputable Client ListPrintingC&C Joint Printing Co (HK) LtdDai Nippon Printing Co (HK) LtdHung Hing Printings Group LtdToppan Printing Co (HK) Ltd

Public Utilities & ServicesCLP PowerNew World First Bus Service LtdNew World First Ferry Service Ltd

PropertyFirst Pacific Davis LtdHenderson Land Development Co LtdSun Hung Kai Real Estate Agency LtdHong Kwok Land Investment Co LtdRetail & DistributionHong Kong Jewellery Co LtdJusco Store (HK) LtdNew World Department Stores LtdGUCCIHung Fook Tong

Shipping, Flight & LogisticsChina National Aviation Co LtdFritz Transportation International HK LtdHong Kong Air Cargo Terminals LtdHutchison Delta Ports LtdP & O AsiaShun Tak Holdings Ltd

TradingAmershan Far East Trading LtdAudio Supplies CompanyBritish American Tobacco China LtdFila Sport (HK) LtdHeineken HK LtdRockapetta Holdings Ltd

We build software for users and help to off load the work of IT staff, so that they can do higher level management work, such as data authorization and network securityOur Product Direction:

How can we achieve it in 21 years?What are the winning factors in HR aspects?Question:

HR is a cost centre, lowering the cost of it is the only key to manageHR is a hiring and payroll department and does not affect the success or failure of a companyCorporate Slimming (layoff) is the vital step to cut costStaffs are expenses and not assetsTraditional Thoughts:

Unless the management decided to close the business, daily operations still have to be doneFinancial crisis and economic downturn will not decrease the workload of HR department, instead, procedures to layoff, keeping morale, and may even changing of business process will increase the workload of HRIf you put your staff in right position and environment, they are assets and not expensesStaff will not have any satisfaction from routine work, automation may shift the staff to do higher level job with challenges and satisfactions, then staff are better maintainedOur Views:

No causal layoff in the past few economic downturns, such as the financial crisis in 1997 or SARS, we suffered 200 staff X $20,000 = $4M each month for 6 months (standard sales cycle), but we do not layoff any staff. Programmers shift from clients customization to product developmentmarketing staff carry out information search, plan for new marketing plan, phone calls to potential and existing clients, study competitors past activities, examine international major players strategies. Plan for new products..Our Suggested HR Winning Factors :

Highly performance related packages and no office politics, major compare your own performances improvement and not compare against other staffOur Suggested HR Winning Factors :

Maintain highly efficient HR department Administration are highly automated by iHCMS (i-Human Capital Management System) developed by our subsidiary i-Global SolutionsOur Suggested HR Winning Factors :Lets see the system overview

i-HCMS The Web-based Human Capital Management System

i-HCMS Function Overview

Person 1

Personnel

Recruitment

Web Application

Personnel ManagementPayroll ManagementAttendance ManagementLeave ManagementAppraisal ManagementTraining ManagementRecruitment Management

User Profile MaintenanceSystem Access MaintenanceSystem SettingUser Defined Setting

Personnel

Leave

Attendance

Personnel ManagementAppraisal ManagementTraining Management

HR Manager

Managers

SystemAdministrator

Main Application

Online Personal Information UpdateOnline Leave ApplicationOnline Attendance TrackingOnline Pay Slip PrintingOnline Training ApplicationOnline Job Application

Payroll

Appraisal

Training

Employees

DepartmentHeads

Online Job PostingOnline Payroll & Benefit ApprovalOnline Leave ApprovalOnline Attendance ReportOnline Training ApprovalOnline Appraisal Processing

Personnel : Comprehensive Employee Information

Personnel : Employee Emergency Contacts

Personnel : Employment History Records

Personnel : Employee Education Background

Personnel : Detailed Employee Status Change Tracking

Personnel : Letter Template Processing

Leave : Unlimited Leave Scheme Setup

Leave : Support Multiple Entitle Modes

Leave : Automatic Leave Generation

Leave : Detailed Leave Records Tracking

Attendance : Sophisticated Attendance Controls

Attendance : Multiple Shift Processing

Attendance : Location Shift Processing

Attendance : Pre-defined Roster Handling

Attendance : Electronic Device Interface

Payroll : User Defined Payment Item

Payroll : Flexible Payroll Formula Setup

Payroll : Automatic Payroll Generation

Payroll : Multiple Cost Center Handling

Payroll : Bank Auto-pay and MPF Interface

Payroll : Taxation Processing Handling

Others : Email Alert Functions

Others : Custom Fields Setup

Others : Import and Export Files Support

Others : User Defined Report Features

Others : Multi-level Security Control

e-Functions : Company Portal

e-Functions : ESS Information Update

e-Functions : e-Leave Processing

e-Functions : e-Attendance Processing

System Highlights SummaryEnglish, Traditional and Simplified Chinese interfacesMultiple Companies, Currencies and Cost Centers operationUser Defined Functions for various operation flowsPowerful Search, Enquiries, Export & Report featuresComplicated Attendance and Payroll processing handlingFull HR modules with corresponding Web-based operationsSophisticated Multiple Security Levels ControlInteractive Graphical Analysis capabilityUser friendly Object-based Report WriterIntegrated with FlexAccount Systems or other FMS

Good Motivation not necessary higher paidWe find out staff individual motivation factor by using motivation matrix (a method that let staff ranks what motivate him most), so that motivation are highly effective, but the matrix must be update yearlyWe encourage "intrapreneurs, it can help to create new business opportunities within our company1We encourage new ideas and innovation, staff will not be punished due to failure of innovation attemptsOur Suggested HR Winning Factors :1 Neal Thornberry, Lead Like an Entrepreneur: Keeping the Entrepreneurial Spirit Alive within the Corporation (McGraw-Hill, 2006)

Most key positions are internally promoted by performance, giving staff a career path and build loyalty, so that we dont lost staff when labour market is good, we do not just give them a job, we care about their careerWe welcome returning staff, provided they perform well in their original job, so in order to give themselves a chance in future, they will perform well even they plan to leave, however, when they return they may bring new ideas, more realistic work attitude and will not leave againOur Suggested HR Winning Factors :

We respect staffs own character, customized workplace and workplace as home, Gundam, Ultra-man, Melody and Hello Kitty figures are easily found in the office, some staff like plants and have beautiful plantation in officeOur Suggested HR Winning Factors :Bandai, TBS, Sanrio are owners of their respective trade marks and figures

Good team spirit football teams, company activities, boat trips, birthday parties and BBQ, all activities invite their family members, so we create a big family, although we have detail job segregation (presales team for each individual products, separate implementation team and CS call centre), we usually work as a team=> minimize human errors and emotional biasOur Suggested HR Winning Factors :

open all opportunities to staff and respect their career planningWe allow staff to change their job according to their own wish and ability, i.e. technical staff may be able to change to service staff, service staff may be able to become sales staffSometime new staff may wish to change their career, such as management staff in previous employments may change to sales staffOur Suggested HR Winning Factors :

some staff are even business owner before, just because of economic downturn, they lost their business, most HR managers do not have good impression and hesitate to hire this kind of person, but we may take over their companies (case based) or take over the persons (hire him/her), their self-driven, experience and personal network contribute to the business and improve the managementwe use people based on their strength and character inside, we see peoples potential and help them to explore their own potentialOur Suggested HR Winning Factors :

We are a people businessWe build our software by only people, no raw material, no machineryWe build software for people (general users) and not IT experts, so user friendly is top standardWe serve people better, so that the first client 21 years ago still using our system, we still have DOS users, maintaining 21 years of quality service is not easyWe have many referrals by existing users, word of month from peopleConclusion :

Thank you and wish your organization will success even in the Financial CrisisEnd of section

Thank You and wish your organization success even in the Financial Crisis

As time is limited, Questions may be asked after this section