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<ul><li>1. 2013 IO Integration, Inc. All rights reserved. 2013 IO Integration, Inc. All rights reserved. The difference between knowledge and wisdom Rich Carroll | Technical Account Manager | Henry Stewart NY 2014 </li></ul> <p>2. 2013 IO Integration, Inc. All rights reserved. How to make geek friends and influence people Straw Poll Transformation of IT Challenges and how to help Burden of Responsibility Expansion of the Work Site How to ask for help Incentivization 2 3. 2013 IO Integration, Inc. All rights reserved. Consumerisation of IT Technology was expensive, and restricted Not anymore 4. 2013 IO Integration, Inc. All rights reserved. Entry level IT break fix support doing grunt work with a BA in CS Canary in a coalmine Tier 1 support in the next cube LMGTFY.com Why is it so hard? 5. 2013 IO Integration, Inc. All rights reserved. Unix 777 versus 744 Deamons &amp; Zombies &amp; BLOBs oh my! RTFM, Pebcak The answer is no 6. 2013 IO Integration, Inc. All rights reserved. Content continues to grow TB/yr 2013 2014 2018 7. 2013 IO Integration, Inc. All rights reserved. Burden of Responsibility security, break-fix, networking, power, cooling, facilities, housing, etc 8. 2013 IO Integration, Inc. All rights reserved. Expansion of the work site What was once the domain of c-level execs, has become a necessary tool for entry level employees 9. 2013 IO Integration, Inc. All rights reserved. As a (who) I want (what) because (why) how to ask for help 10. 2013 IO Integration, Inc. All rights reserved. Oncoming traffic 14 Commitment to risk Contextually aware computing End game around IT 11. 2013 IO Integration, Inc. All rights reserved. Heartbleed 15 affected some 17 percent (around half a million) of the Internet's secure web servers break down of trust and communication 12. 2013 IO Integration, Inc. All rights reserved. Aereo TV 16 13. 2013 IO Integration, Inc. All rights reserved. 2013 IO Integration, Inc. All rights reserved. Thank You </p>