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Pipette Performance Plans

Spa & Wellness for Pipettes

Total approach philosophyFor over 60 years Eppendorf has helped to revolutionize scientific research by continuously introducing techno­logies that have made research faster, safer, and more accurate.

Today, Eppendorf offers complete liquid handling solutions to meet the ever­changing needs and uncom­promising quality standards of the research community. Meticulous attention to detail throughout all phases of product design, development, and manufacturing, combined with unmatched service and support, sets Eppendorf apart from the rest.

Precision and accuracy of the pipettes is important to ensure the quality of your results. Regular maintenance, calibration and adjust ment by Eppendorf assure your single or multi channel pipettes and dispensers con­tinue to generate reproducible results.

We offer a range of service options with our Pipette Performance Plans: from quick economical calibration to GLP/GMP custom designed calibration services— according to local and international standards.

Performance Plans features > Certified calibation reports and dated calibration service labels > Easy to understand plan options and costs

Value of services > Consistent and reliable results > Highest confidence in results > GLP compliant audited systems

Treat your pipettes well with premium services from the experts!

What is EN ISO 8655?EN ISO 8655 is the test norm used for pipettes and dispensers and their calibration. The specifications are only valid for the system: pipette plus tip. This international norm is designed for:

> Manufacturers as a basis for quality control > Checkpoints for independent certification > Users of instruments for routine testing

> Test liquid – ‘Grade 3’ water conforming to ISO 3696: distilled or deionized water, degassed or air equilibrated

All Eppendorf in­house pipette calibration facilities comply with these requirements.

Frequency of maintenance, calibration and adjustmentRecommended service period is monthly to yearly depending on: > Type of pipette (fixed or adjustable) > Frequency of use > Number of users > Aggressiveness of liquids dispensed > Acceptable error limits > Internal standards (SOPs)

At Eppendorf we ensure our stringent and validated calibration procedures are followed to the highest standards possible. Not just for Eppendorf pipettes, but also for other brand pipettes and dispensers. It is a requirement during the calibration process that proper conditions are available including:

> Resolution and accuracy of the calibration balance (NIST traceable) in accordance with EN ISO 8655 > Prevention of evaporation > Prevention of electrostatic charge of all parts > Calibration set up – Measuring station, pipette and test liquid equilibrated at room temperature > Calibration software – Ensuring reliable data acquisition from balance > Stable environment – Draft­free, constant tem­perature between 15 °C and 30 °C and a relative humidity above 50 %

All you need for confidence in precision and accuracy

Pipette maintenance, calibration and adjustment services

Our Eppendorf service levels

> BASIC: Affordable quality control according to EN ISO 8655 – 4 measurements per test volume (min, mid, max)

> STANDARD: Maintenance, calibration and adjust­ment with purpose of maintaining conformity with EN ISO 8655 – 10 measurements per test volume (min, mid, max)

> PREMIUM: Total care program for your pipettes: Maintenance, repair, calibration and adjustment service – 10 measurements per test volume (min, mid, max) for final and additional ‘as­found’ calibration

> CUSTOMIZED: Flexible testing program according to your specifications

Additional services > Pipette trade­in program > Reminder of service intervals > Shipping packaging and ep­points® (please inquire) > Inspection of pipettes from all manufacturers – not just Eppendorf > Emergency repair service > On site service > Pipette training with emphasis in ergonomics (PhysioCare Concept®)

Pipette calibration designed to suit your individual needs

> Affordable quick check calibration service according to EN ISO 8655 specifications with 4 measurements per test volume > Calibration according to EN ISO 8655 specifications with 10 measurements per test volume > Initial inspection after ‘as found’ calibration is performed to determine pipette condition > Customized calibration according to your GLP/GMP and SOP specifications > Calibration report and service label > Several Eppendorf pipette calibration centers can provide ISO certification according to ISO 17025. Please inquire locally.

Routine maintenance between servicesWe also recommend checking and cleaning your dispensing devices properly on a regular basis in­between services. This will not only ensure reliable results but also maintain the low operating forces of your Eppendorf pipettes.

For more information on routine cleaning­ and maintenance instructions for your pipettes in­ between services, please read our Userguide 24, which can be downloaded from our website.

Pipette maintenance includes > Check of seals for damage/integrity > Replacement of worn or defective parts > Replacement of small parts e.g. seals and O­ rings > Professional cleaning of internal and external parts > Lubrication of seals, O­ rings and piston, if applicable

From single repair services to all inclusive programs

www.eppendorf.com

Your local distributor: www.eppendorf.com/contactEppendorf AG · 22331 Hamburg · Germanyeppendorf@eppendorf.com · www.eppendorf.com

Eppendorf®, the Eppendorf logo, Eppendorf PhysioCare Concept®, epMotion® and ep­points® are registered trademarks of Eppendorf AG, Hamburg, Germany.epServices™ logo is a trademark of Eppendorf AG, Hamburg, Germany. All rights reserved, including graphics and images.Order No. AS00112020/GB1/10T/1013/FEEL/STEFF · Printed in Germany · Copyright © 2013 by Eppendorf AG.

For more information, service requests and local offers go to www.eppendorf.com/epServices Performance Plans are available in selected countries only and service offer may differ.

Pipette Performance Plans (Order numbers for listed services) BASIC

Affordable calibration/ adjustment according

to EN ISO 8655

STANDARDPreventive maintenance, calibration, adjustment

according to EN ISO 8655

PREMIUMTotal Care program

for your pipettes (certification services)

CUSTOMIZEDFlexible testing program

according to your specifications

Maintenance and calibration services:Initial inspection to determine pipette condition – ‘as found’ ✓ Testing according to special

GLP and GMP specifications, e.g. according to ISO 17025Replacement of worn or defective parts*1 ✓

Preventive maintenance and cleaning: Checking and lubrication of seals, O­rings and piston, replace­ment of small parts like seals and O­rings, checking seals for damage/integrity

✓ ✓

Calibration/adjustment according to EN ISO 8655 specifications with 10 measurements per test volume (min, mid, max)*4

✓ ✓

Quick check according to EN ISO 8655 specifications with 4 measurements per test volume (min, mid, max)*4

✓ ✓*2 ✓*2

Issue calibration report ✓ ✓ ✓Service turnaround (from time of receipt, in business days)*3

3–5 3–5 3–5

Ordering information for pipette services as described above: Fixed­volume pipette 0050 600.015 0050 600.017 0050 600.025 on requestAdjustable­volume pipette 0050 600.071 0050 600.076 0050 600.084 on request 8­channel pipette 0050 600.116 0050 600.122 0050 600.092 on request12­channel pipette 0050 600.128 0050 600.130 0050 600.033 on requestOrdering information for hand dispenser maintenance and calibration:Hand dispenser 0050 600.071 0050 600.076 0050 600.084 on requestServices for epMotion® dispensing tools are availbable on request.*1 Handgrip, motor and PCB are priced separately. *2 Is included in the 10 measurements. *3 Standard value, deviations possible, excl. shipping duration.*4 10 %, 50 % and 100 % of the nominal volume