south central pct alliance doing it the wiki-way
DESCRIPTION
‘SCAN-collaborate’ is an online collaboration platform built on the Confluence enterprise wiki for the NHS. The project was developed by Headshift and the South Central PCT Alliance to facilitate greater collaboration and support communication and knowledge sharing across the Primary Care Trusts (PCTs) in the South of England.TRANSCRIPT
SCAN - collaborateSouth Central Alliance Network - Case Study
28 April 2010, Confluence User GroupHemma [email protected]
The story
Online collaboration platform for the NHS South Central Primary Care Trust Alliance
To engage and share
Facilitate greater collaboration, support communication and knowledge sharing across the Primary Care Trusts (PCTs)
Nine PCTs in the South Central region
PCTs commission health services in their local area including GPs, hospitals, dental and community services
‣ Budget cuts‣ Constant demand for delivering better
health services more efficiently
Common issues
‣ Repetition and duplication of work‣ Too much knowledge and information
existing in silos‣ Difficult to find or share information
effectively, locally and regionally ‣ Little scope for collaboration across
locations
Confluence's core features of project spaces, file-sharing, and document co-creation
Focus - projects
Conversations enabled through commenting, blog posts and discussion forums
Discussions
Over 150 individual project spaces
‣ Sharing Cancer Informatics Data and research
‣ Dental Practitioners space‣ Developing region wide community
services
‣ Engagement strategy‣ Initiating pilot projects and
discussions on the platform ‣ User workshops‣ Online support
User adoption and training
Success
‣ Launched in October 2009 ‣ Successful uptake with 1600+
registered users ‣ 150+ project spaces
Between 160-200 new users are now joining the platform every month.
Challenges
"Get people to login and remember to use SCAN is a challenge."
"Participating efficiently in collaborative groups can be difficult."
Feedback
"I like that SCAN is self-service, you don't need anyone to set you up. You set up your own project spaces when you need them."
"Being accessible anytime from anywhere is a real advantage of SCAN."
Future
Possibly extending use of the platform to additional NHS organisations in the region.
Thank you.
Questions.
Images - courtesy of Daniel Siddle