South Africa Program

Welcome to Johannesburg & Cape Town. Johannesburg, or “Joburg” (as you’ll almost certainly come to call it) is a center of industry on the leading edge of a nationwide rebirth. It is the largest city in South Africa and the second largest on the continent, and there is no better place to understand the struggle that made South Africa what it is today. Cape Town: From the dramatic waterfront views atop Table Mountain to the lush wine country in nearby Stellenbosch, this region is a certified stunner. The vistas make it feel like a postcard, but the multicultural, laid-back spirit of the city makes it real. And “real” Cape Town will leave you plotting your return.

Travel Dates: February 21 – March 5, 2017 Ground Program Price estimate: $2,923 (based upon double occupancy rooms)

- Based on enrollment of 25 students

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Working Itinerary – Emory University

South Africa

The following itinerary is a working document and is subject to change.

February 21, 2017 Depart USA / Travel Day

Tuesday Depart en-route to Johannesburg

Meals Included: Per airline

February 22, 2017 Arrive Johannesburg Wednesday Arrive in Johannesburg

Welcome to Johannesburg! “Joburg” (as you’ll almost certainly come to call it) is a center of industry on the leading edge of a nationwide rebirth. It is the largest city in South Africa and the second largest on the continent, and there is no better place to understand the struggle that made South Africa what it is today.

Upon arrival, group is met by private coach and English-speaking guide for

transfer to hotel (bottled water provided on coach) Check in hotel Evening Free

Overnight: Johannesburg (1) Crowne Plaza Johannesburg – The

Rosebank Wifi included in rooms and lobby

Meals Included: Per airline

Attire: Casual

February 23,

2017

Johannesburg: Cultural Tour & Business Visit

Thursday Breakfast at hotel Full day private coach and English speaking guide for visits (bottled water

provided on coach) AM Business Visit #1: South Africa’s Global Investment Landscape; Expert

presentation and discussion (facility tour, if available). To be arranged by WorldStrides

Lunch on own, stop provided. After lunch, continue on to cultural tour

Johannesburg Cultural Tour: Begin the tour by visiting the Apartheid Museum, acknowledged as the pre-eminent museum in the world dealing with 20th century South Africa, at the heart of which is the apartheid story. Visit Nelson Mandela’s home, where he lived with his family before his imprisonment. Lastly, visit the Hector Pieterson Museum in Soweto, built to commemorate the 13 year old boy

who was tragically killed during a peaceful protest (entrances to all museums included).

After tour, return transfer to hotel Evening:

Roundtrip transportation with English speaking guide to Welcome Dinner

Meals Included: Breakfast

Dinner

Attire: Business

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Welcome Dinner at local restaurant (one non-alcoholic drink per person included

Overnight: Johannesburg (2) Crowne Plaza Johannesburg – The

Rosebank Wifi included in rooms and lobby

February 24, 2017 Johannesburg: Business Visits Friday

Meals Included:

Breakfast Lunch

Attire:

Business

Breakfast at hotel Full day private coach and English speaking guide for business visits within city

limits (bottled water provided on coach) Business Visits #2 and #3: The Growing Power of the Consumer: Trends in

Consumer Behavior, Localization, and Product Testing; Expert presentation and discussion (facility tour, if available). To be arranged by WorldStrides.

Lunch included at local restaurant (one non-alcoholic drink per person included)

After visits, return transfer to hotel Dinner on own and evening free

Overnight: Johannesburg (3) Crowne Plaza Johannesburg – The Rosebank

Wifi included in rooms and lobby

February 25, 2017 Travel to Entabeni Game Reserve Saturday Breakfast at hotel

Hotel check-out and load bags for transfer

Transfer by private coach and English speaking guide to Entabeni Game Reserve (bottled water provided on coach)

Check in hotel (rooms may not be available until later in the afternoon) Game Drive: The wildlife experience at Entabeni is impressive with more than 55

mammal species (including the Big 5), 300 plants species, 380 bird species, as

well as a wide variety of insects, reptiles and amphibians all co-existing in five spectacular diverse eco-systems. Encounter the supreme wildlife of Africa with

qualified rangers in our open safari game viewing vehicles. Lunch included during tour (one non-alcoholic drink per person included) After visits, return transfer to hotel to finalize check-in Evening:

Group dinner (one non-alcoholic drink per person included)

Overnight: Entabeni (1) Entabeni Lakeside Lodge Wifi not included

Meals Included: Breakfast

Lunch Dinner

Attire: Casual

February 26, 2017 Entabeni: Game Drive Sunday

Breakfast at hotel

Game Drive – The group will participate in 2 game drives this day. Lunch included during tour (one non-alcoholic drink per person included) After visit, return transfer to hotel

Evening: Group dinner (one non-alcoholic drink per person included)

Overnight: Entabeni (2) Entabeni Lakeside Lodge Wifi not included

Meals Included: Breakfast

Lunch Dinner

Attire: Casual

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February 27, 2017 Return to Johannesburg & Business Visit Monday Breakfast at hotel

If time permits, group will participate in a morning game drive Hotel check-out and load bags for transfer to Johannesburg Transfer by private coach and English speaking guide with en-route business visit

(bottled water provided on coach)

Lunch on own, stop provided Business Visit #4: Triple Bottom Line: Profits, People and Planet in South

Africa’s Business Economy; Expert presentation and discussion (facility tour, if available). To be arranged by WorldStrides.

After visit, return transfer to hotel Dinner on own and evening free

Overnight: Johannesburg (4) Crowne Plaza Johannesburg – The

Rosebank Wifi included in rooms and lobby

Meals Included: Breakfast

Attire:

Business

February 28, 2017 Travel to Cape Town Tuesday Breakfast at hotel

Hotel check-out and load bags for airport transfer Transfer by private coach and English speaking guide to airport (bottled water

provided on coach) Intra-Program Flight: Johannesburg to Cape Town (approximate 2 hours)

Welcome to Cape Town! From the dramatic waterfront views atop Table Mountain to the lush wine country in nearby Stellenbosch, this region is a certified stunner. The vistas make it feel like a postcard, but the multicultural, laid-back spirit of the city makes it real. And “real” Cape Town will leave you plotting your return.

Upon arrival, group transfer via private coach and English speaking guide to hotel

with en-route sightseeing tour (bottled water provided on coach) Cape Town City Tour: Explore Table Mountain, a huge, time-sculpted slab of

shale, sandstone, and granite that rose from the ocean some 250 million years ago and today is Cape Town's most instantly recognizable feature. Ascend Table Mountain by Cable Car, which has been operating since 1929, and is of Swiss design. Its floor rotates 360 degrees during the 4-minute journey up. View the

Twelve Apostles towering over Camps Bay. Continue to Boulders Beach, famous for its colony of African penguins (entrances to the cable car included)

Lunch included during tour (one non-alcoholic drink per person included) After tour, continue transfer to hotel for check in Dinner on own and evening free

Overnight: Cape Town (1) The Commodore Hotel Wifi included in rooms and lobby

Meals Included: Breakfast

Lunch

Attire:

Casual

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March 1, 2017 Cape Town : Business Visits Wednesday Breakfast at hotel

Full day private coach and English speaking guide for business visits within city limits (bottled water provided on coach)

Business Visits #5 and #6: Challenges and Opportunities Associated with Manufacturing and Supply Chain Management in Cape Town and Johannesburg; Expert presentation and discussion (facility tour, if available). To be arranged by WorldStrides.

o Potentially make 1 of these visits a winery visit w/ mgmt. presentation

Lunch on own, stop provided After visits, return transfer to hotel Dinner on own and evening free

Overnight: Cape Town (2) The Commodore Hotel Wifi included in rooms and lobby

Meals Included:

Breakfast

Attire: Business

March 2, 2017 Cape Town: Business Visit & Robben Island Tour Thursday

Breakfast at hotel

Full day private coach and English speaking guide for business visits within city limits (bottled water provided on coach)

Business Visits #7: South Africa’s Thriving Franchise Sector – Operational Trends and Opportunities; Expert presentation and discussion (facility tour, if available). To be arranged by WorldStrides.

Lunch included at local restaurant (one non-alcoholic drink per person included) Half Day tour of Robben Island (times available are 9am/11am/1pm/3pm so time

can be confirmed once business visit is confirmed) After visits, return transfer to hotel Dinner on own and evening free

Overnight: Cape Town (3) The Commodore Hotel Wifi included in rooms and lobby

Meals Included: Breakfast

Lunch

Attire: Business

March 3, 2017 Cape Town: Cultural Activities Friday Breakfast at hotel

Full day private coach and English speaking guide for cultural activities (bottled water provided on coach)

Cape Point Tour: Highlights of a trip down to Cape Point include; one of the world’s most spectacular drives, Hout Bay, Chapman’s Peak, Noordhoek Beach, the Cape Point Nature Reserve, two lighthouses on the tip of Africa, Boulders Penguin Colony, Simonstown, Kalk Bay and the Kirstenbosch Botanical Gardens (entrances to Seal Island Cruise, Penguins Boulder Beach, Cape of Good Hope, and the funicular included)

Lunch on own, stop provided After visits, return transfer to hotel

Dinner on own and evening free

Overnight: Cape Town (4) The Commodore Hotel Wifi included in rooms and lobby

Meals Included: Breakfast

Attire: Casual

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Quality inclusions

‒ English-speaking, trained tours guides

‒ Entrances for cultural sites

‒ Airport transfer for group flights

‒ Intra-program transportation (quote only,

subject to change)

‒ Full-day (up to 8 hours) coach (5 days)

‒ Half-day (up to 4 hours) coach (2 days)

‒ 2 game drives

‒ Wi-Fi in hotels

A few extras to enjoy

‒ Bottled water on coach rides

‒ One non-alcoholic drink at all included meals

A Note about Confidentiality: This document contains proprietary work product of WorldStrides and is presented in good faith. The recipient(s) agree(s) to protect the confidentiality of all parts of this Proposal. This document should not be sent or displayed to a third party without WorldStrides’ knowledge and consent.

March 4, 2017 Cape Town: Free Day Saturday Breakfast at hotel

Hotel check-out Free day and lunch on own Evening:

Roundtrip transportation with English speaking guide to Farewell Dinner Farewell Dinner at local restaurant (one non-alcoholic drink per person

included) Transfer by private coach and English speaking guide to airport (bottled water

provided on coach) Flight to the US

Meals Included:

Breakfast Dinner

Attire: Casual

March 5, 2017 Arrival in the US Sunday Arrival the next day

Meals Included: Per airline

Attire: Casual

Continued from previous page

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Packing Information for Your WorldStrides Capstone Program

General Information about Travel to South Africa

• If traveling where insect threats are possible, please wear long sleeves, long pants, and

insect repellant.

• Bring a hat, sunglasses, and sunscreen. The sun is very powerful.

• Bring modest clothes for religious sites, depending on your itinerary.

Before Leaving the U.S. • Make copies of all important documents: passports, credit cards, insurance cards, etc,

that you may carry. In case of loss or theft, you will need to know which credit cards

to cancel.

• Keep a copy of the first page of your passport in a place separate from your passport.

Either e-mail yourself a copy or keep a copy in a separate bag from your passport.

• Pack the international phone numbers to your credit card company and bank. Note that

many 1-800 numbers will not work from abroad.

What to Wear The dress code for your trip is as follows (unless otherwise advised by your Program Leader):

• Company Business Visits: Business professional attire (closed-toe shoes, avoid heels in

factory tours)

• Lectures & Dinners: Smart casual

• Sightseeing: Comfortable shoes and touring clothing (tennis shoes are recommended)

• Religious sites: Many religious places of worship require a certain dress code (i.e., no

sandals or shorts). Please contact your Account Manager if dress codes for religious

sites are not listed on your itinerary.

Packing Tips • Pack lightly – don’t forget that you can purchase items and get clothing cleaned.

• Remember, there is limited luggage space on buses, and airlines restrict the number,

size, and weight of your bags.

• Complete and attach the brightly colored luggage tags included in your pre-trip

materials to all of your bags (including carry-on).

• Make a list of things to pack and use it as you gather your belongings.

• When packing your bags, always start with the largest, heaviest, and longest items of

clothing (typically jackets or dresses) but not pants. First, pack tailored clothing that is likely to wrinkle, and save knits and wrinkle-resistant items for the top of the bag.

• Take plenty of hand sanitizer, hand wipes, and small packets of tissues.

• Do not pack valuables in your checked luggage.

• Invest in comfortable, professional shoes that can be worn for company visits and

walking.

• Pack your own travel toiletries. Some countries or hotels may not provide toiletries, and

travelers often find comfort in using their own soaps, lotions, etc.

• Plan on wearing or packing layers; the temperature can vary greatly between cities.

• Bring a coat, umbrella, or poncho in case of rain.

• Pack according to the time of year you are going to travel. Be sure to check the

projected weather for the duration of your program.

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• Do not wrap your clothing in plastic, as it is slippery and traps heat and moisture,

promoting wrinkling. Instead, use tissue paper to cushion folds.

• Remember to save room for souvenirs and gifts you pick up on your trip!

Essentials • Address list and list of important contacts or numbers

• Business cards

• Paper or notebook

• Passport and visa (if applicable)

• Pencils and/or pens

• Tickets and itinerary (airline, train, bus, etc.)

• Travel insurance information (if purchased)

• ATM card (Maestro or Cirrus logos on the back are most widely accepted)

• Cash to be exchanged in destination

• Credit card (Visa or MasterCard are most widely accepted)

• Travel wallet/money holder (you can't be too safe in some places)

Things to Remember

Clothing

• Business meeting

attire

• Dress shirts

• Dresses

• Pants or trousers

• Skirts

• Ties

• Professional

shoes

• Rain jacket or poncho

• Jeans

• Long-sleeved shirts

• Shorts

• T-shirts

• Pajamas

• Sandals, shower shoes

• Comfortable walking

shoes

• Sneakers

• Swimming gear

(if necessary)

• Undergarments and

socks

• Hat or bandana

• Belt

• Sunglasses

Toiletries

• Sewing kit

• Comb or brush

• Contact lens

equipment or glasses

• Q-tips

• Dental floss

• Deodorant

• Earplugs

• Fingernail clippers

• Hair products (gel, spray,

etc.)

• Lip balm

• Make-up

• Moisturizer

• Razors

• Shampoo and

conditioner

• Shaving cream

• Soap

• Feminine products

• Toothbrush and

toothpaste

First Aid

• Sunscreen

• Band aids

• Diarrhea tablets

• Anti-bacterial cream

• Insect and/or

mosquito repellent

• Medicines/prescription

drugs (with doctors note, if needed for customs)

• Motion sickness tablets

• Advil, Tylenol, etc.

• Cough drops

• Small scissors

• Vitamins

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• Cold medicine

Optional

• Batteries

• Book

• Camera and batteries

• Chewing gum or

mints

• Diary/journal

• Electrical adapter and

plug converter

• Guidebooks

• iPod or MP3 player

• Laptop (if needed)

• Mobile phone and SIM

card

• Passport photos

• Photocopies of

important documents, in case they are stolen

• Phrase books or

dictionaries

• Travel alarm clock

• Watch

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Business Protocol, Customs, & Culture

in South Africa

Business Etiquette in South Africa

South Africans value punctuality and tend to place an emphasis on the group rather than the individual. Although the country leans toward egalitarianism, businesspeople respect senior executives and those who have attained their position through hard work and

perseverance. Many South Africans are early risers and are in their office by 8:00 a.m.; business hours

are from 8:30 a.m. or 9:00 a.m. to 5:00 p.m. There are major differences in communication styles depending upon the individual's

cultural heritage. For the most part, South Africans want to maintain harmonious working relationships and will avoid confrontations. They often use metaphors and sports analogies to demonstrate a point.

Business Dress / Attire

Suits are the expected dress code for business meetings with senior speakers. Women should wear blouses or tops with high necklines and shoes that are flats or that

have very low heels. Wear a suit for formal business meetings. For less formal meetings, men should wear a

sports coat and tie and women should wear smart, yet casual clothes. Do not wear shorts to business meetings. Slacks and a collared shirt are more

appropriate.

Greetings/Public Conduct

Handshakes are customary, both during introduction and at the time of departure. Always behave respectfully when in the presence of older individuals. Maintain eye contact when shaking hands to help build trust. Exchanging business cards is a normal practice and there is no formality involved. Be

aware that while your card will not be refused, you may not be offered one in return. South Africans typically maintain personal space and keep their distance when speaking.

Communication

South Africans are direct and often loud communicators; they are also very aware of what, how, and to whom something is being said.

South Africans of all ethnic and income groups are keen on sport. Commonly followed

sports include soccer, rugby, and cricket. It is considered rude to point your index finger at anyone or have a conversation while

keeping your hands in your pockets.

Businesswomen

Women in business continue to experience difficulty in attaining senior level positions. In some circles, women are seen as inferior to men when it comes to the business world.

Travel on foot is inadvisable and female visitors should be prepared to ask trusted contacts to accompany them to a taxi or hotel to ensure safety due to incidences of sexual assault.

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Business Entertaining

Arrive on time if invited to dinner. In Johannesburg, ‘casual’ is considered dressier than in other parts of the country. Avoid

jeans or shorts. Smoking is usually accepted, but not until after the guests have finished eating. If invited to someone’s home in a more rural region, be prepared as you may not have

utensils and will be expected to eat with your hands, as is the case with many places in

Africa. Avoid eating with your left hand as it is considered unclean. Tipping is common in South Africa. Taxi drivers, waiters, bartenders, hairdressers, petrol

pump attendants, and hotel porters expect a tip of 10-15 %, or as visitors deem appropriate.

Large amounts of meat are consumed in South Africa. Vegetarians may have limited choices during meals.

Language

There are 11 official languages but English, Xhosa, Zulu, and Afrikaans are most predominant.

Most educated South Africans are multilingual and almost all business is conducted in English.

In rural areas, standards of language may differ and Afrikaans may be more common among low paid workers.

Money

The local currency is the rand (ZAR or R). Be aware that counterfeit notes are in circulation and business visitors should not take offense if notes are machine-tested at shops and restaurants.

ATMs are widely available, though visitors should take precautions against rampant ATM crime, particularly in Johannesburg. Business visitors with accounts linked to international

bank card networks such as Maestro, Cirrus, Plus, Visa, and MasterCard can draw cash directly from ATMs belonging to any of the country's principal banks.

Most major credit/debit cards, including MasterCard, Visa, American Express, and Diners Club, are accepted.

Gift Giving

The practice of exchanging gifts as a part of business relations remains somewhat inconsistent. The following guidelines may help avoid complications:

Gifts are typically presented on behalf of your entire company to an entire company.

Present the gift itself to the most senior member with whom you are meeting with. Do not give a gift to anyone before you have established a personal relationship with

them. Otherwise, the gift may be perceived as a bribe. Due to policy, be aware that some individuals might have to refuse your gift. If that occurs,

simply express that you understand the situation. Avoid a gift associated with death or funeral customs including clocks, straw sandals,

handkerchiefs or anything that can be seen as a symbol of “severing” a relationship, such

as knives or scissors. Items from your country, city, or hometown are acceptable.

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Religion

A large percentage of South Africa’s population follows the Christian faith. Several other religions, such as Judaism, Hinduism, and Islam are strongly present in the

country.

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Embedded Insurance Policy Overview

Group Name: WorldStrides Policy Number: F369W TripMate One Call from inside the U.S.: 1-800-555-9095 TripMate One Call from outside the U.S.: 1-603-894-4710 WorldStrides Key Contact Phone Numbers for On-Tour Support 1. 24-Hour Tour Central Office: 434-951-5938

Medical Issue Procedures – Getting Started 1. Call the TripMate numbers above to obtain a case number. You will need

to supply key information about the traveling participant such as: Passenger/patient name

Passenger/patient address

University Name

Age/DOB of patient

Symptoms of the patient

Program destination

Patient callback number (hotel room/mobile number)

2. Provide the Medical Team with your location and a call back phone number where they can reach you or the participant.

3. Depending on the facts of the medical case, the Medical Team will advise about next steps, such as hospital recommendation(s) if needed and how to handle billing and payment.

4. Once you have an assigned case number, please ensure you contact WorldStrides and share the case number and any important facts about the medical situation within 24 hours.

5. This process is not filing a claim. If a claim needs to be filed after the trip is completed, call 1-800-888-7292 or visit www.tripmate.com.

Policy Schedule of Benefits* 1. Accident Medical Expense = $7,500 (Primary) 2. Sickness Medical Expense = $7,500 (Primary) 3. Dental = $750 4. Emergency Medical Evacuation, Repatriation, or Bedside Visitor = $50,000 5. Accidental Death & Dismemberment =$10,000 *Please note that the insurance industry is highly regulated and that WorldStrides employees are not insurance experts. Please speak with a TripMate/One Call representative with detailed questions or concerns. Certain exclusions, as defined in the Description of Coverage, are not covered.

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WorldStrides Standard Medical Insurance:

All registered participants on this trip will be enrolled in WorldStrides’ embedded insurance program through TravelGuard at no additional cost.

Embedded Medical Insurance Inclusions:

1. $7,500 supplemental Primary medical insurance a. To be used in the event of an emergency while traveling abroad.

2. $50,000 emergency medical evacuation and repatriation insurance. 3. $500 emergency dental coverage

Please contact your dedicated account manager with any questions regarding embedded

medical insurance. A policy brochure will be provided to you with your pre-departure travel documents.