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    2.5.2Spotlight on Sybase ASE

    Getting Started Guide

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    2

    2009 Quest Software, Inc.ALL RIGHTS RESERVED.

    This guide contains proprietary information protected by copyright. The software described in this guide is furnished

    under a software license or nondisclosure agreement. This software may be used or copied only in accordance with

    the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any

    means, electronic or mechanical, including photocopying and recording for any purpose other than the purchasers

    personal use without the written permission of Quest Software, Inc.

    If you have any questions regarding your potential use of this material, please contact:

    Quest Software World Headquarters

    LEGAL Dept

    5 Polaris Way

    Aliso Viejo, CA 92656

    www.quest.com

    email:[email protected]

    Refer to our web site for regional and international office information.

    Disclaimer:The information in this document is provided in connection with Quest products. No license, express orimplied, by estoppel or otherwise, to any intellectual property right is granted by this document or in connection with

    the sale of Quest products. EXCEPT AS SET FORTH IN QUEST'S TERMS AND CONDITIONS AS SPECIFIED IN

    THE LICENSE AGREEMENT FOR THIS PRODUCT, QUEST ASSUMES NO LIABILITY WHATSOEVER AND

    DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS

    INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A

    PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL QUEST BE LIABLE FOR ANY

    DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING,

    WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF

    INFORMATION) ARISING OUT OF THE USE OR INAB ILITY TO USE THIS DOCUMENT, EVEN IF QUEST HAS

    BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.Quest makes no representations or warranties withrespect to the accuracy or completeness of the contents of this document and reserves the right to make changes

    to specifications and product descriptions at any time without notice. Quest does not make any commitment to

    update the information contained in this document.

    Trademarks

    Quest, Quest Software, the Quest Software logo, and Spotlight are trademarks and registered trademarks of Quest

    Software, Inc in the United States of America and other countries. Other trademarks and registered trademarks used

    in this guide are property of their respective owners.

    Spotlight on Sybase ASE 2.5.2

    Getting Started Guide

    December 2008

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    Table of Contents

    Ins tal lat ion ............................................................................................................................................................6

    Installation Requirements................................................................................................................................................. 7

    Privileges Required for User ID............................................................................................................................... 7

    Monitoring Tables for 12.5.0.3 or later..................................................................................................................... 7

    Hardware Requirements.......................................................................................................................................... 8

    Software Requirements........................................................................................................................................... 8

    Install or Upgrade Spotlight on Sybase ASE ................................................................................................................... 9

    Uninstall Spotlight on Sybase ASE ................................................................................................................................. 9

    Removing Database Objects ......................................................................................................................................... 10

    Register Spotlight on Sybase ASE ................................................................................................................................ 10

    Configuration.....................................................................................................................................................11

    The Spotlight Program Group ....................................................................................................................................... 11

    Access Spotlight on Sybase ASE ................................................................................................................................. 11

    Connect to an Adaptive Server Instance ....................................................................................................................... 12

    Creating a Spotlight User and a Connection......................................................................................................... 12

    Using Spotlight with a limited access login account.............................................................................................. 15

    Troubleshoot Spotlight on Sybase ASE ....................................................................................................................... 17

    Problems connecting to an Adaptive Server instance........................................................................................... 17

    Welcome to Spotligh t on

    Sybase ASE ........................................................................................................................................................20

    Features of Spotlight on Sybase ASE............................................................................................................................ 21

    Easy installation..................................................................................................................................................... 21

    Touchless architecture.......................................................................................................................................... 21

    Audio and visual alerts ..........................................................................................................................................21

    Server performance visualization.......................................................................................................................... 21

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    Table of Conten ts 4

    Comprehensive information about problem areas.................................................................................................21

    Corrective suggestions...........................................................................................................................................22

    Smart monitoring....................................................................................................................................................22

    Smart graphics.......................................................................................................................................................22

    Smart threshold management................................................................................................................................22

    SoWin SoUNIX Integration.....................................................................................................................................23

    History Browser......................................................................................................................................................23

    Spotlight Concepts .........................................................................................................................................................23

    Metrics....................................................................................................................................................................23

    Thresholds..............................................................................................................................................................24

    Severities................................................................................................................................................................24

    How metrics, thresholds and severities work together...........................................................................................24

    .............................................................................................................................................................................25

    The Spo tl ight Main Window ..............................................................................................................................26

    The Spotlight Main Window............................................................................................................................................27

    Elements in the Spotlight Main Window.................................................................................................................28

    Performing calibrations...........................................................................................................................................30

    Setting color displays.............................................................................................................................................30

    Setting the frequency of screen refreshes..............................................................................................................31

    Smoothing metric values........................................................................................................................................31

    Specifying help for main screen components and alarms......................................................................................31

    Spotlight alarms .............................................................................................................................................................32

    Changing alarm properties.....................................................................................................................................32

    Changing when an alarm is activated....................................................................................................................33

    Enabling/disabling alarm sounds............................................................................................................................33

    Logging and filtering alarms...................................................................................................................................33

    Spotlight Drilldowns ........................................................................................................................................................34

    Information Grids....................................................................................................................................................35

    Information Blocks..................................................................................................................................................35

    Information Graphs.................................................................................................................................................36

    Whats This? Help..................................................................................................................................................36

    The Spotlight toolbar ......................................................................................................................................................36

    Using Spotlight on Sybase ASE.......................................................................................................................39

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    Table of Conten ts 5

    The Main Spotlight on Sybase ASE Window .................................................................................................................40

    Spotlight on Sybase ASE Alarms ...................................................................................................................................44

    Spotlight on Sybase ASE Drilldowns .............................................................................................................................48

    Appendix: Con tact Quest ..................................................................................................................................50

    Contact Quest Support ...................................................................................................................................................50

    Contact Quest Software..................................................................................................................................................51

    About Quest ...................................................................................................................................................................51

    Index....................................................................................................................................................................52

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    1

    Installation

    Contents

    Installation Requirements

    Install or Upgrade Spotlight o n Sybase ASE

    Uninstall Spotlight on Sybase ASE

    Removing Database Objects

    Register Spotlight on Sybase ASE

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    Chapter 1 7Installat ion

    Installation Requirements

    Before beginning the installation, review this section to ensure required privileges are

    set and system requirements are met.

    Privileges Required for User ID

    You must have the System Administrator (sa) user ID and password for the Adaptive

    Server you want to diagnose, or have a DBA setup a user ID by running the setup utility

    before you can use Spotlight to diagnose the Adaptive Server. All metrics are available

    to sa users. Non sa users can be set up to monitor a Sybase Adaptive Server with a nonsa setup utility shipped with the Spotlight on Sybase ASE. Nearly all metrics and

    features are available to non sa users.

    Monitoring Tables fo r 12.5.0.3 or later

    If an Adaptive Server 12.5.0.3 otlater does not have the monitoring tables instatlled

    Sybase script , Spotlight cannot use the MDA API. Spotlight notifies you of this

    condition and breaks the connection to the Adaptive Server. You can install these table

    using the INSTALLMONTABLES script that is shipped with Adaptive Server.

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    Chapter 1 8Installat ion

    Hardware Requirements

    Software Requirements

    Component Requirement

    Processor 233 MHZ minimum

    Disk Space 50 MB of disk space for installation

    Note The disk space required may vary based on options selected

    for installation.

    Memory 128 MB of RAM minimum; 256 MB of RAM recommended

    Monitor SVGA with a minimum resolution of 800x600, 1024x768

    recommended

    Note Spotlight can be viewed on a resolution of 800 by 600 pixels,

    but this is not optimal. It is recommended that Spotlight be

    viewed at a resolution of 1024 by 768 pixels. You should also

    set the display to use the 64K color palette (65536 colors) or

    higher.

    Sound Card and

    Speakers

    Use to sound an alert when a threshold is reached.

    Component Requirement

    Operating System Microsoft Windows 2000 Service Pack 4 with Update Rollup

    1 or later

    Microsoft Windows XP Service Pack 1 or later

    Microsoft Windows Server 2003 R2

    Browser Microsoft Internet Explorer 6.0 or later

    PDF Viewer Adobe Acrobat Reader 7.0 or later (for viewing theInstallation Guide)

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    Chapter 1 9Installat ion

    Install or Upgrade Spotlight on Sybase ASE

    To install Spotlight on Sybase ASE

    1 Run the Spotlight on Sybase ASE installation program from the CD or the

    download file.

    2 At the Welcome screen of the setup wizard, click Next.

    3 Select Simplefo the Installation Type. Click Next.

    Note The simple installation option is recommended. If a pre-existing Spotlight installation

    is installed, it is updated automatically. Selecting theAdvancedoption allows you to

    install into a separate directory structure from any other Spotlight installations.

    By default, Spotlight on Sybase ASE is installed into the following directory:

    C: \ Program Fi l es\Quest Soft ware\Spotl i ght

    4 Select I accept the license agreement. Click Next.

    5 Click Next.

    6 Click Finish.

    Uninstall Spotl ight on Sybase ASE

    To uninstall from Windows Add or Remove Programs

    1 Select Start | Control Panel.

    2 Select Add or Remove Programs.

    3 Select Spotlight on Sybase ASE.

    4 Click the Change/Removebutton.

    5 Follow the directions on the screen.

    Database Client The installation program will install a database client if one is

    not installed.

    Database Server Adaptive Server Enterprise 11.9.2 or later

    Component Requirement

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    Chapter 1 10Installat ion

    Removing Database Objects

    If you plan to permanently remove Spotlight and would like to remove the database

    objects that Spotlight on Sybase ASE installs in the Adaptive Server, run the following

    SQL commands from within a client utility such as ISQL:

    use sybsys t emprocs

    go

    exec sp_sl s_cl eanup

    go

    drop procedure sp_sl s_cl eanupgo

    drop pr ocedur e sp_sl s_cl eanup_125

    go

    drop procedure sp_sl s_cl eanup_m

    go

    Register Spotl ight on Sybase ASE

    To enter a License for Spotlight on Sybase ASE

    1Select Start |Programs |Quest Software |Spotlight |Spotlight.

    2 Select Help|About Spotlight.

    3 Click View/change product license under Spotlight on Sybase ASE under the

    Installed Products tab.

    4 Click Change this license.

    5 Enter the license number.

    6 Click OK

    7 Click Close.

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    2

    Configuration

    Contents

    The Spotlight Program Group

    Access Spot li gh t on Sybase ASE

    Connect to an Adaptive Server Instance

    Troubleshoot Spotlight on Sybase ASE

    The Spotlight Program Group

    The Spotlight installation creates a program group called Spotlighton the Windows

    Startmenu. Unless you change the default locations during installation, this group islocated in All Program | Quest Software.

    Access Spotlight on Sybase ASE

    To start Spotlight

    1On the Windows taskbar, click Start | All Programs | Quest Software |Spotlight | Spotlight.

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    Chapter 2 12Configuration

    The Spotlight Connection Manager window is displayed.

    2 Select Spotlight on Sybase ASEin the Connectionspane.

    Connect to an Adaptive Server Instance

    Use this procedure to establish a connection with an Adaptive Server. Spotlight on

    Sybase ASE supports simultaneous connections to multiple servers. This eliminates theneed to run concurrent versions of the application. Repeat the following procedure to

    connect to another server.

    Creating a Spot light User and a Connect ion

    Using the sa Login

    If the login you use has the sa_role and the sso_role (both recommended), then all

    monitoring metrics are available to Spotlight. See the section titled Making the

    connection.

    Using a non- sa LoginIf the sa_role login is not used, several metrics in Adaptive Servers prior to

    version12.5.0.3 will not be displayed. In addition, you need your Adaptive Server DBA

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    Chapter 2 13Configuration

    to run the nonsasetup.exe utility shipped with Spotlight. The DBA needs to run this

    utility before monitoring the Adaptive Server with Spotlight can begin. This utility:

    Creates some Spotlight stored procedures.

    Checks/changes a few Server configuration parameters related to using Sybases

    MDA API (ASE 2.5.0.3 and later).

    Grants the non-sa login some minimal privileges (i.e., select on

    master..sysengines and for the Adaptive Server 12.5.0.3 and later, the mon_role

    is added to the login).

    For further information on a non-sa account, see the section titled Using Spotlight with a

    limited access login account.

    Making the connection

    To connect to Adaptive Server Enterprise

    1 Start Spotlight on Sybase ASE.

    2 Open the Spotlight Connection Manager.

    3 Select Spotlight on Sybase ASEicon in the panel to the left.

    4 Double-click the New Connectionicon

    5 Complete the following fields in the New Connectionwindow.

    6 Click OKto open the Sybase ASEPropertieswindow.

    Field Description

    Select Connection Type Select Spotlight on Sybase ASE from the list.

    New Connection Name Select a short and meaningful name for the new con-

    nection.

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    Chapter 2 14Configuration

    7 Complete the following fields in the Propertieswindow:

    Field Description

    ASE Server The name of the Adaptive Server that is to be monitored.

    Spotlight attempts to find the SQL.INI file. If found, and the

    ASE Server is in that list, Spotlight automatically fills in the

    Host Name and Port Number.

    Host Name The name of the specified host machine that the Adaptive

    Server is running on.This corresponds to the host field in the SQL.INI file.

    Port The port that the specified Adaptive Server is listening on.

    This corresponds to the port field in the SQL.INI file.

    Login Name The login used to connect to the Adaptive Server.

    Remember that using a login that is the Sybase system

    administration (sa) or an account with the sa_role and

    sso_role allows full monitoring of an Adaptive Server and

    automatically handles all issues for Spotlight to monitor the

    Adaptive Server. If using a non-sa account, then have a DBA

    follow the steps in the section Using a non-sa Loginbefore

    attempting to open this connection to the Adaptive Server.

    Password The respective password for the login entered.

    Host Connection Details

    Monitor OS Select this checkbox to monitor the operating system.

    Host username The username you use when logging on to the machine.

    Host Password The password you use when logging on to the machine.

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    Chapter 2 15Configuration

    8 Click OK.

    Using Spotlight with a limited access login account

    For Pre-ASE v12.5.0.3

    Any data retrieved from Adaptive Server using the sysmon utility is not available from

    within Spotlight.

    1 Decide on the login to be used by Spotlight.

    Note This executable needs to be run to create some Spotlight stored procedures and to

    grant permissions on master..sysengines.

    2 Request that your DBA run nonsasetup.exe, located in the following path:

    / Quest Sof t ware/Spotl i ght / Pl ug- i ns/ SoSyb

    The nonsasetup.exedialog box is shown in the section titlednonsasetup.exeDialog Box.

    Host Type Select the type of Spotlight connection to make to the machine.

    The current set of options are Windows, Unix/SSH or Unix/

    Rexec.

    If you are connecting to a UNIX host first make sure that Rexec

    or SSH is installed.

    Domain If you are connecting to a Windows host, then the domain field

    is the name of the domain that the specified user belongs to. If

    no user name is entered in the Host username field, this fieldshould also be left blank.

    Host port If you are connecting to a Unix/SSH host, then enter the port

    number that Spotlight is to use for its SSH (secure shell)

    connection to the UNIX host. The default value is 22.

    Save password

    details

    Select this checkbox to save passwords whenever you add a

    new connection.

    Field Description

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    Chapter 2 16Configuration

    For ASE v12.5.0.3 and later

    1 Decide on a login for connecting to Adaptive Server from Spotlight.

    2 Contact your DBA to run nonsasetup.exelocated in the following path:

    / Quest Sof t ware/Spotl i ght / Pl ug- i ns/ SoSyb

    Note This executable needs to be run to create some Spotlight stored procedures, to

    grant permissions on master..sysengines, to add mon_roleto the login account, and

    to set up Sybases MDA API by turning on and tuning the respective server

    parameters.

    nonsasetup.exe Dialog Box

    The nonsasetup.exedialog box is shown below.

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    Chapter 2 17Configuration

    The fields in this dialog are defined in the following table:

    Troubleshoot Spotl ight on Sybase ASE

    Problems connecting to an Adaptive Server instance

    If you have trouble connecting to an Adaptive Server instance using Spotlight on

    Sybase ASE, check that you can do the following:

    Attempt to connect to the Adaptive Server using another Sybase Open Client

    application such as ISQL using the same credentials as defined in the properties

    of Spotlight.

    Field Description

    ASE Server Name of the ASE Server.

    A list of defined servers is displayed in the dropdown list.

    Selecting an existing Adaptive Server automatically fills in the

    Hostand Portfields.

    Host The name of the specified host machine that the Adaptive Server

    is running on.This corresponds to the host field in the SQL.INI file.

    Port The port that the specified Adaptive Server is listening on.

    This corresponds to the port field in the SQL.INI file.

    SA Login Defaults to sa. Keep the sa or enter a login that has the

    sa_role and sso_role granted to it.

    SA Password Password required to log onto the specified server in sa.

    This application requires an SA connection to correctly install and

    establish permissions.

    Target User Login of the non-sa user for whom privileges will be established.

    Not specifying a target user still installs procedures and sets up

    the server for Spotlight monitoring.

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    Chapter 2 18Configuration

    Make sure the host computer that Spotlight is installed on has proper network

    access.

    The most common problems are listed in the following table:

    Symptom Possible ProblemLikelyProblem

    Validation

    Cant make

    connection to the

    ASE

    Getting correct account

    information (login name/

    password)

    N/A N/A

    Entering the right

    connection properties (port,

    hostname, etc.)

    N/A N/A

    Spotlight is

    hanging or the

    connection

    appears to be very

    slow

    The Adaptive Server itself

    is having issues (database

    or transaction log full, CPU

    load is high, etc.)

    N/A N/A

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    Chapter 2 19Configuration

    No data in the

    drilldown grids

    Entering the wrong case for

    the Adaptive Server name

    (12.5.0.3 issues only).

    After you make a

    connection to a Adaptive

    Server on UNIX, case does

    matter, and this is reflected

    in a wrong entry beingmade to the sysservers table

    for a loopback entry. This,

    in turn, causes problems

    with retrieving any MDB-

    related data.

    N/A From within ISQL, runsel ect*f rommaster. .

    sysservers. Look at the

    row with loopback in the

    srvname column. On that

    row, look at the entry for

    column srvnetname. Is

    that name case correct? If

    not, issue the following

    command to correct:

    sp_addserver l oopback,nul l , CASE CORRECT ADAPTI VESERVER NAME

    The monitoring tables

    available in Adaptive

    Server 12.5.0.3 or later are

    not installed. Run the

    InstallMonTablesscript

    (found in the Adaptive

    Server directories).

    From within ISQL, run

    select*from master..

    monState. If you get an

    error message that the table

    is not found, that means that

    the installmontables script

    has not been run. You canrun the script using the

    following ISQL utility:

    i sql - Usa-Password - i$SYBASE/ ASE-12_5/ scri pt s/i nst al l mont abl es

    Symptom Possible ProblemLikelyProblem

    Validation

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    3

    Welcome to Spotlight onSybase ASE

    Contents

    Spotlight on Sybase ASE is Quest Softwares powerful diagnostic and problem

    resolution tool for Adaptive Server Enterprise. Its unique user interface provides you

    with an intuitive, visual representation of the activity on your database and operating

    system.

    Features of Spotlight o n Sybase ASE

    Spotlight Concepts

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    Chapter 3 21Welcome to Spotl ight on Sybase ASE

    Features of Spotlight on Sybase ASE

    The underlying architecture for Spotlight is designed for ease of installation and use,

    and offers a range of tools to create custom solutions for problem diagnosis.

    Easy installation

    Spotlight on Sybase ASE is packaged in a quick and simple installation program. It

    includes all files needed to communicate to the Adaptive Server and is not dependent

    on, nor does it conflict with, Sybases Open Client.

    Touchless architecture

    Spotlight on Sybase ASE is a client-only installation. This agent-less architecture has

    many advantages:

    Increases the speed and ease of installation

    Reduces maintenance and deployment complexity

    Allows monitoring of Adaptive Servers running on any hardware/platform

    supported by Adaptive Server

    Audio and v isual aler tsSpotlight alerts you with visual and audible warnings and alarms when performance

    metrics exceed acceptable thresholds.

    Server performance visualization

    Spotlights unique graphical representation allows a database administrator to quickly

    spot performance problems on an Adaptive Server. Spotlight is tailored to show the

    process dataflow unique to Adaptive Server and to highlight performance-related details

    to the administrator.

    Comprehensive information about problem areas

    Spotlight visually identifies problem areas: active sessions, locks, deadlocks, and disk

    I/O information providing extensive drilldown capabilities for rapid problem resolution.

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    Chapter 3 22Welcome to Spotl ight on Sybase ASE

    A range of reports and graphs provides you with detailed information about your server

    environment for up to 24 hours. This information can be viewed on the screen or

    printed.

    Corrective suggestions

    When Spotlight detects a condition that appears to be a potential problem, it not only

    informs you about it, but advises you what you could look at to diagnose the problem

    further and suggests actions you can take to correct the situation.

    Smart monitor ing

    Spotlight utilizes a powerful facility called calibration. Calibration allows each

    Adaptive Server being monitored by Spotlight to have its visual displays and thresholds

    dynamically adjusted. The adjustments are based on measured activity on the server.

    This allows Spotlight to represent each servers unique performance characteristics in

    the context of the servers expected behavior.

    Calibration can be turned on for a designated period of time (ideally during a time frame

    where activity on the Adaptive Server is at typical levels). During this time, Spotlight

    performs statistical sampling on the metrics being monitored. These statistical values

    are then utilized by the metric components displayed and the related thresholds.

    Smart graphics

    Spotlight graphically represents process flows within an Adaptive Server, allowing you

    to observe activity in real time. The speed of the flows represents true activity levels on

    the server. Flow speed is dynamically adjusted with Spotlights statistical sampling

    process called calibration.

    Smart threshold management

    Using a variety of methods, Spotlight defines the thresholds at which performance

    warnings and alarms operate.

    When a metric reaches a specific value (dynamic or fixed)

    When a metric reaches a percentage of maximum value (dynamic or fixed)

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    Chapter 3 23Welcome to Spotl ight on Sybase ASE

    When a metric deviates from the statistically sampled values derived during

    Spotlight calibration

    This allows Spotlight on Sybase ASE to provide you with accurate and meaningful

    alerts quickly, out of the box.

    You can customize each threshold level. In addition, custom actions (i.e., email, paging,

    etc.) can easily be assigned to any alert defined to Spotlight.

    SoWin SoUNIX Integration

    Spotlight has integrated with SoWin and SoUNIX to enable monitoring of Host CPUusage and related metrics. The Host CPU usage is now clearly visible on the Spotlight

    on Sybase ASE Home page. Linkage is provided to other SoWin and SoUNIX products

    depending on the type of server host that is being monitored.

    History Browser

    Spotlight on Sybase ASE monitors historical data within its data repository. This

    historical data may be accessed through the Spotlight history browser.

    Spotlight Concepts

    Spotlight uses metrics, thresholds, and severities to determine the performance statistics

    of a system. Icons, flows, and labels graphically display this information in the main

    application window.

    Metrics

    A metric is a measurable value resulting from a request made against the target

    machine. This query runs each time the main application window is refreshed.

    The query provides a performance statistic about the system, the number of machines

    that have at least one server session, and return a value to Spotlight.

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    Chapter 3 24Welcome to Spotl ight on Sybase ASE

    Thresholds

    Each metric is divided into thresholds. Some metrics may have only one threshold,

    while others can have many. A threshold is simply a range of values that can be returned

    by the metric. A threshold cannot belong to more than one metric.

    Severities

    Each threshold is associated with a severity. The severity determines what action

    Spotlight is to take when the value returned by a metric falls into the range controlled by

    a threshold. For example, you may set a severity to display a color, flash a color, emit a

    sound, or perform an action.

    Alarms are attached to severities.

    How metrics, thresholds and severities work together

    The following diagram shows an example of the relationship between metrics,

    thresholds, and severities.

    Metric

    % of users connected

    Threshold 1

    0

    Severity 1

    Threshold 2

    30

    Threshold 3

    60

    Severity 2

    Severity 3

    Severity 4

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    Chapter 3 25Welcome to Spotl ight on Sybase ASE

    In the above example, the query (% of users connected) is run against the database,

    and any values returned can fall into one of three ranges called thresholds. If the query

    returned the value 20%, the value would fall into the range covered by Threshold 1.

    In this example, Threshold 1 is attached to Severity 2. You can choose via the Spotlight

    Console Optionswindow to set the colors of the severity (for example, Severity 2

    might be set to display in green). The component that the metric belongs to then

    changes to green whenever that threshold is exceeded.

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    4

    The Spotlight Main Window

    Contents

    The main Spotlight window shows a unique view of the activity of a connection. The

    display is based on the connection architecture.

    This chapter describes the Spotlight window in more detail, alarms and drilldowns, and

    how to set the optional settings that are available.

    The Spotlight Main Window

    Spotlight alarms

    Spotlight Drilldowns

    The Spotlight toolbar

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    Chapter 4 27The Main Spotlight Windo w

    The Spotlight Main Window

    All Spotlight applications (including Spotlight on Sybase ASE) have a main window

    also known as a Spotlight home pagethat helps you locate system bottlenecks

    quickly.

    Within that window, related server statistics are grouped together on panels that are

    connected by a series of graphical flows and icons. Spotlight updates these flows in real

    time so that you can see how quickly data is moving through the system. The icons

    change color as their values move through the range of thresholds.

    Note You can change the appearance and behavior of a Spotlight home page via the options by

    selecting View | Options | Spotligh t Console.

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    Elements in the Spotlight Main Window

    A standard Spotlight main window (the home page) contains some or all of the

    following visual elements.

    Connection identifier

    The Connections list

    This label identifies the system you are currently connected to,

    and is located at the upper right corner of the Spotlight console.

    The connection identifier changes color to match the color of

    the Spotlight component that registers the highest alarm

    severity.

    Use the Connections list to view the details of a system that has

    an open Spotlight connection.

    Select an item in the list to display details of the corresponding

    server.

    Items in the Connections list alert you to any bottlenecks that

    may be occurring in the systems by changing color. Items in the

    Connections list take change to the color of the most urgent

    severity now active on the systems being analyzed.

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    Panel

    Dataflow

    Button

    A panel is a visual feature that groups related components on the

    Spotlight home page. Components change color as alarms are

    raised for the metrics they contain.

    Most panels in the Spotlight home page are connected to other

    panels by dataflows that show the rate at which data is moving

    through a system. As the rate increases, so does the speed of the

    flow.

    Sometimes called a process icon. A Spotlight component that

    contains a single value that represents the state or existence of a

    process.

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    Container

    Gauge

    Spinner

    Performing calibrations

    Each time you connect, you are prompted to run the calibration process so that Spotlight

    can assess the process flows on your PC and automatically configure the display speed

    of the visual alarms accordingly.

    To initiate a calibration

    Select File | Calibration | Start.

    Setting co lor displays

    You can reset the color schemes on the main window, the drilldowns windows, and theseverity visual indicators at any time. These settings can be saved.

    A cylindrical component that fills up as the value it measures

    increases. Normally used to indicate file size or disk usage.

    A Spotlight component that shows a measurement as acontinuous range of possible values.

    Spotlight component that shows a measurement as a rotating

    wheel. The higher the value, the faster the speed of rotation.

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    To reset color schemes

    Select View | Options | Spotlight Console | Appearance.

    Setting the frequency of screen refreshes

    The frequency of screen refresh in seconds for both foreground (the screen you are

    viewing) and background (the screens you are not viewing) can be set as a configuration

    option.

    To set the screen refresh frequency

    Select View | Options | Spotlight Console | Data Collection.

    Smoothing metric values

    The default setting for graphs is to not perform smoothing on any metric values.

    However, you can opt to select a sample range on which the smoothing off is based,

    such as 2 samples or 6 samples. This smoothing effect applies to all metrics but can be

    overridden for individual metrics if required.

    To smooth metric values

    Select View | Options | Spotlight Console | Display |Flow Settings.

    Specifying help for main screen components and alarms

    You can specify that when you click on a main screen component, you see either the

    balloon help panel or the default drilldown for that component. The default display is

    the drilldown.

    Similarly, you can choose what you see displayed when you click on an alarm that has

    been raised. The options are the alarm help window or the drilldown that is raising the

    alarm.

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    To set the type of help that is displayed

    Select View | Options | Spotlight Console | Help.

    or

    Select Help | Help Options.

    or

    Click a component.

    Spotlight alarmsSpotlight alerts you to problems with your database by issuing an alarm. An alarm

    normally involves one or more of the following actions:

    Changing the color of the component that is experiencing the problem

    Flashing the component

    Sounding an alarm

    For a full list of the alarms that may be displayed while you are using Spotlight on

    Sybase ASE, and the actions you can take, see the online help. The online help also

    provides recommendations for each alarm on how to resolve the problem, and where to

    look to further diagnose it.

    For additional information about alarms, see the section titled Spotlight on Sybase ASE

    Alarms.

    Changing alarm properties

    Alarms are assigned to a severity. To change the properties of an alarm, for example the

    color, whether it flashes, the intensity, the type of sound and so on, you must change the

    properties of the associated severity. This is done in the Thresholdspage of the Metric

    Editorwindow.

    To open the Thesholds page

    1Select View | Show All Alarms. The SybaseMetricswindow appears.

    2 Select the Thresholdstab.

    For more information about the properties of a severity, see Metrics, thresholds and

    severitiesin the online help.

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    Changing when an alarm is activated

    To change when an alarm is activated, you must change the severity assigned to a

    threshold.

    A threshold is a range of values that might be returned by a metric. A threshold

    indicates what severity is used when the metric is returning values in the range.

    For more information, see Viewing and editing metricsin the online help.

    Enabling/disabling alarm sounds

    To enable a sound for a particular alarm, you must first set a rule for the alarm and then

    select a particular.wavfile to use as the alarm sound

    1 Select View | Options|Alarm Log.

    2 Select Action rules.

    3 Click New.

    4 Select the conditions for an alarm log filter.

    5 Select the actions to perform. If you want to play a sound when the alarm is

    triggered, select Play a sound.

    6 In the Rule description panel, click the text {sound file}.

    7 From the Play Sound window, locate the sound file that you want to use for thealarm and click OK.

    Logging and filt ering alarms

    The location to which alarms are logged can be modified from the default Alarms Log

    window into a separate folder, or into both if desired. You can change the severity level

    at which alarms are logged or displayed.

    Filters can also be applied to the alarms so that only alarms for a selected component are

    displayed.

    To log or filter alarms

    Select View | Options | Alarm Log.

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    Chapter 4 34The Main Spotlight Windo w

    Spotlight Drilldowns

    Spotlight on Sybase ASE makes it possible for you to view your system at different

    levels of detail.

    At its highest level, which is the main application window, Spotlight displays a visual

    representation of the status of the major components in the current system. The detail at

    this level is designed to help you locate and identify bottlenecks quickly.

    When you have isolated a problem, you can display a detailed breakdown, called a

    drilldown, of the underlying statistics by clicking the component showing the

    problem.

    The image on the next page is an example of a typical drilldown window. In this case, it

    is the User Activity drilldown that opens when you right-click an element in the Users

    panel on the main Spotlight on Sybase ASE window, and then select Show Details >

    User Activity General, or when you click Users .

    This example drilldown on the next page consists of an Information Grid (table) in the

    top half of the window and an Information Block and an Information Graph in the

    bottom half.

    Screen Reference Screen Element

    A Page (has one or more tabs associated with it that are

    shown in the bottom half of the window)

    B User Activity grid

    C User Activity tab

    D Summary sub-page

    E Process Distribution graph

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    Information Grids

    Drilldowns may contain large information grids that provide information about the

    screen element in the main window.

    Information Blocks

    Information blocks provide data about specific Spotlight on Sybase ASE system

    operations.

    A

    D

    B

    EC

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    Chapter 4 36The Main Spotlight Windo w

    Information Graphs

    Many types of graphs are shown in drilldowns.

    To zoom in on a graph

    1 Position the mouse pointer in the top left-hand corner of the graph.

    2 Hold down the left mouse button and drag diagonally from left to right, then

    release the mouse button.

    To reset the graph display

    Select the Drilldownmenu option and click Unzoom Graphs.or

    Click Unzoom Graphs .

    Whats This? Help

    Help is available for each component of a drilldown.

    To view help, either

    Right-click a component and select Whats This?.

    or

    Click , point the cursor to the component you want help on, and click.

    The Spotlight toolbar

    The Spotlight toolbar is located at the top of the main window. The toolbar provides you

    with quick access to commonly used commands and functions. Click a button on the

    toolbar to carry out the command. If a button appears dimmed, it is unavailable. To see a

    description of each button, rest your mouse pointer over the button. Information about

    the button appears.

    Note The buttons used to access drilldowns are specific to individual Spotlight applications. For

    more information on product-related drilldown buttons, refer to the online help topic specificto the product.

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    Chapter 4 37The Main Spotlight Windo w

    The following are common Spotlight buttons:

    Click thisButton...

    to...

    Open a Spotlight connection to a system.

    Close an open connection.

    Return to the previous window or drilldown.

    Go to the next window or drilldown. This option is only available if

    you are viewing a previous window or drilldown.

    Pause the current display. Spotlight does not retrieve data from the

    system. Details on the windows or drilldowns are not updated until

    you click Pauseagain or select File | Resume.

    Refresh the current window. This is equivalent to selecting File |

    Refresh.

    View Overhead Management Settings. Allows you to adjust the

    amount of load Spotlight places upon the monitored system.

    Return to the main Spotlight window for the current system.

    View the Alarm Log for the current connection; alarms are sorted by

    time. This is equivalent to selecting View | Alarm Log.

    View the Alarm Log as a Gantt chart.

    Display online help for Spotlight.

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    Chapter 4 38The Main Spotlight Windo w

    In addition to these toolbar buttons, Spotlight on Sybase ASE also has buttons used

    specifically to access drilldowns.

    For additional information about drilldowns, see Spotlight on Sybase ASE Drilldowns.

    Click thisButton...

    to access the...

    Users drilldown.

    Network drilldown.

    Engines drilldown.

    Locks drilldown.

    Memory drilldown.

    Device drilldown.

    Database drilldown.

    Error Log drilldown.

    Server Configuration drilldown.

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    5

    Using Spotlight on Sybase ASE

    Contents

    Spotlight on Sybase ASEs unique user interface provides you with an intuitive, visual

    representation of the activity on a Sybase ASE connection.

    This chapter describes the elements of the main application window, the alarms and

    drilldowns available, and a description of the Sybase ASE architecture.

    The Main Spotli ght on Sybase ASE Window

    Spotlight o n Sybase ASE Alarms

    Spotlight on Sybase ASE Drilldowns

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    Chapter 5 40Using Spotligh t on Sybase ASE

    The Main Spotlight on Sybase ASE Window

    The main Spotlight on Sybase ASE window provides a quick and intuitive view of the

    activity of a Sybase instance.

    The Spotlight on Sybase ASE window helps you locate system bottlenecks quickly.

    Related server statistics are grouped together on panels that are connected by a series of

    graphical flows and icons. Spotlight on Sybase ASE updates these flows in real time so

    that you can see how quickly data is moving through the system. The icons change color

    as their values move through the range of thresholds.

    The following graphic shows the main features of the Spotlight on Sybase ASE window.

    The list following the window identifies and describes each element.

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    This Window Element... Shows...

    A Users panel Number of user connections allowed by the

    current Spotlight on Sybase ASE instance.

    Number of user processes that may potentially

    be problematic for system operations.

    Amount of time a sample SQL statement took

    to run.

    Processes running on the Adaptive Server,

    including those blocked, active, and idle.

    B Host panel This current level of activity for the host CPUs

    in the machine. The value is the sum of the

    usage by the system and users.

    C Packets sent and

    received

    The current level of activity. As the rate of data

    transfer increases, so does the speed of the

    flow. If the statistic represented by the flow

    moves into another threshold, the flow may

    change color. The combination of movement

    and color makes it easy to spot congested areas.

    D ASE panel Date and time Adaptive Server was started.

    Name of the host machine on which the

    Adaptive Server is running.

    Adaptive Server-related tasks (shown in two

    sectionsCPU Busy and Locks.

    Time spent on server-related tasks.

    Engines online and configured.

    Number of times a lock waited longer than the

    Lock Wait threshold.

    Number of locks in use.

    Number of deadlocks.

    E Server Status Displays important information about the status

    of the server that affects Spotlight's ability to

    perform monitoring.

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    F Disk Writes/Disk

    Reads

    Information about how many disk writes and

    disk reads per second have been completed by

    the Adaptive Server.

    G Data Cache/

    Procedure Cache

    Searches

    Number of searches per second requested from

    the data cache.

    Number of stored procedures requested per

    second.

    H ASE Error Log panel The ASE Error Log panel displays the number

    of errors that match the severity levels that

    have been established for error log entries.

    Severity levels are defined using the Spotlight

    on Sybase ASE Error Log Options window.

    I Backup Server panel Status information for the Backup Server.

    J Memory panel Information about the following:

    Memory allocated to the Adaptive Server.

    Data cache size.

    Data cache hit rate.

    Procedure cache size.

    Procedure cache hit rate.

    Metadata cache Open DBs.

    Metadata cache Open Objects.

    Metadata cache Open Index.

    K Data Cache Writes/

    Reads

    Number of buffers written from cache to disk,

    expressed as a rate per second.

    Number of searches of the data cache that did

    not find the page in cache and required a disk

    read.

    L Procedure CacheReads The rate at which stored procedures are readfrom disk.

    This Window Element... Shows...

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    L Disk Storage panel The Disk Storage panel has two main

    sectionsI/O Busyand Databases.

    The I/O Busysection shows ASE performance

    of I/O-related tasks (as a percentage) and also

    the number of I/O disk devices.

    The Databasessection shows:

    Number of databases:

    Size of the fullest database being

    monitored.

    Percentage of space used by the fullest

    database, along with a container

    representing this same data.

    Size of the fullest transaction log being

    monitored.

    Percentage of space used by the fullest

    transaction log, along with a container

    representing this same data.

    Size of the fullest temp DB being

    monitored.

    Percentage of space used by the fullest

    temp DB, along with a containerrepresenting this same data.

    This Window Element... Shows...

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    Spotlight on Sybase ASE Alarms

    Some of the main alarms that may appear on the Spotlight on Sybase ASE window are

    shown in the following table. For a full list of alarms, see Spotlight on Sybase ASE

    alarms in the online help.

    This alarm... is raised when...

    Backup Server

    Status

    Spotlight detects an error when attempting to connect to the

    Backup Server. This checking is done by executing a remote

    server call from the connection to the Adaptive Server thatSpotlight has established. Spotlight then dissects return

    messages from the Backup Server.

    The Backup Server needs to be started by going to the host

    machine where the Backup Server is installed and running the

    appropriate shell or batch files for your environment. You are

    not be able to back up your database or dump your transaction

    logs until the respective Backup Server is up and running.

    Blocked User The percentage of processes unable to run (waiting) because

    another process has a lock on a needed resource has exceeded

    the defined thresholds.

    ConnectionsUsed

    The number of current user connections approaches themaximum number defined in the configuration variable

    number of user connections.

    This value represents the number of connections found in the

    master..sysprocessestable.

    If the number of connections used remains close to the

    maximum allowed on Adaptive Server, consider increasing the

    number of connections allowed.

    There is a cost in memory associated with increasing this value

    (approximately 146K per connection, depending on the

    Adaptive Server version).

    CPU Busy The percentage of time that the Adaptive Servers CPU wasperforming Adaptive Server related tasks has crossed a defined

    threshold.

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    Database Status Raised at the following levels when Spotlight detects that the

    status of any database for the Adaptive Server is in one of the

    following states:

    Informational: Read Only, Database being Recovered,

    Database being upgraded.

    Low: DBO use only, Single user mode, Offline, Offline

    until recovery completes

    Medium: Database created for load.

    High: Suspect Database, Suspect pages.

    Data Cache The rate of searches requested from the data cache (expressed

    as searches per second) exceeds normal levels.

    Data Cache Hit

    Rate

    The data cache hit rate for the server falls below the ranges

    defined by the thresholds on this component.

    Deadlocks The number of server-side deadlocks detected on an Adaptive

    Server goes above normal volumes.

    Deadlocks become more common as lock contention

    increases.

    Disk Reads The rate of disk I/O for reads on an Adaptive Server (displayedas a rate per second) goes above normal levels.

    Disk Writes The rate if disk I/O for writes on an Adaptive Server

    (displayed as a rate per second) goes above normal levels.

    Engines Offline This alarm is raised when Spotlight determines an engine is

    offline.

    This alarm... is raised when...

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    Error Log Spotlight detects one or more lines written to the Error Log

    that match the configured patterns defined within Spotlight.

    This alarm is only available with Adaptive Server version

    12.5.0.3 and later.

    Fullest Database When any database exceeds the usage limits defined in the

    thresholds.

    Fullest TempDB When any tempdb exceeds the usage limits defined in thethresholds.

    Fullest

    Transaction Log

    When any database's transaction log exceeds the usage limits

    defined in the thresholds.

    Host CPU Busy This alarm is raised when the percentage of time that the

    Adaptive Server's Host CPU has been performing tasks

    exceeds the defined thresholds.

    By drilling down to the associated SoWin or SoUNIX plug ins,

    you may be able to identify and correct the cause of the high

    CPU usage.

    I/O Busy The percentage of time that the Adaptive Servers CPU wasperforming Adaptive Server I/O-related tasks has crossed a

    defined threshold.

    If values are consistently high, it is likely that response time

    and throughput could benefit from additional devices or better

    distribution of I/O among multiple devices.

    Locks Waiting The number of locks waiting to be granted is above normal

    levels.

    Locks Used The number of locks used is above normal levels.

    Open Databases

    Percent

    The percentage of open databases for the server (based on the

    number available) increases above the ranges defined by the

    thresholds on this component.

    This alarm... is raised when...

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    Open Indexes

    Percent

    The percentage of open indexes for the server (based on the

    number available) increases above the ranges defined by the

    thresholds on this component.

    Open Objects

    Percent

    The percentage of open objects for the server (based on the

    number available) increases above the ranges defined by the

    thresholds on this component.

    Problem User Spotlight detects a user that meets or exceeds the performance

    criteria defined in Spotlight as being of concern.

    If this alarm is being raised too often, consider lowering the

    amount of activity level thresholds defined in Spotlight.

    Procedure

    Cache

    The rate of searches requested from the procedure cache

    (expressed as searches per second) exceeds normal levels.

    Procedure

    Cache Hit Rate

    The procedure cache hit rate for the server falls below the

    ranges defined by the thresholds on this component.

    Response Time The amount of time a sample (or benchmark) SQL statement

    took to run exceeds normal thresholds.

    This alarm... is raised when...

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    Spotlight on Sybase ASE Dril ldowns

    Drilldowns display detailed information about the database that you are diagnosing.

    Each drilldown contains a series of reports and graphs that provide you with specific

    information about the components of your database. The statistics that are available help

    you identify and anticipate performance problems.

    Drilldownicon

    Use thisdrilldown...

    to access information about...

    Alarm Log List of alarms, sorted according to time.Information includes the name of the component

    that issued the alarm, the date and time at which the

    alarm was logged, and the severity of the alarm.

    Alarms by

    Time

    List of alarms organized into a Gantt chart.

    CPU

    Summary

    Amount of time the Adaptive Server spends on

    server-related tasks and the number of engines

    configured.

    Database

    Summary

    Number of databases.

    Size of the fullest database, transaction log, and

    tempdb being monitored.

    Device

    Summary

    Number of physical writes and reads per second

    completed by the Adaptive Server.

    Percent of time spent by the Adaptive Server on

    I/O related tasks.

    Number of disk devices.

    Number of physical reads per second by the data

    cache.

    Number of stored procedures read from the disk

    per second.

    Error Log Error messages for the Adaptive Server you are

    diagnosing.

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    Locks

    Summary

    Locks shows a listing of users and the number of

    locks they are holding.

    Memory

    Summary

    Memory usage for the Adaptive Server you are

    diagnosing.

    Network Number of packets sent and received by the

    Adaptive Server.

    Spotlight

    Monitoring

    Requirements

    General Adaptive Server, login, and machine

    information.

    Settings for Adaptive Server Enterprise

    configuration elements.

    Current Alarm Log, ASE Error Log, and Spotlight

    Error Log messages.

    User Activity User connections, problem users, processes

    running on an Adaptive Server, SQL text capturing,

    and user wait events.

    Drilldownicon

    Use thisdrilldown...

    to access information about...

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    A

    Appendix: Contact Quest

    Contact Quest SupportQuest Support is available to customers who have purchased a commercial or trial

    version of Quest software and have a valid maintenance contract. Quest Support

    provides around the clock coverage with SupportLink, our web self-service. Visit

    SupportLink at:http://support.quest.com.

    With SupportLink, you can do the following:

    Quickly find thousands of solutions (Knowledgebase articles/documents).

    Download patches and upgrades.

    Seek help from a Support engineer.

    Log and update your case, and check its status.

    View the Global Support Guidefor a detailed explanation of support programs, online

    services, contact information, and policy and procedures. The guide is available at:

    http://support.quest.com/pdfs/Global%20Support%20Guide.pdf.

    Note This document is only available in English.

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    Appendix A 51Contact Quest

    Contact Quest Software

    Refer to our web site for regional and international office information.

    About Quest

    Quest Software, Inc., a leading enterprise systems management vendor, delivers

    innovative products that help organizations get more performance and productivity from

    their applications, databases, Windows infrastructure, and virtual environments.

    Through a deep expertise in IT operations and a continued focus on what works best,

    Quest helps more than 90,000 customers worldwide meet higher expectations forenterprise IT. Quest Software helps organizations deliver, manage and control complex

    database environments through award-winning products for Oracle, SQL Server, IBM

    DB2, Sybase, and MySQL. Quest Software can be found in offices around the globe and

    at www.quest.com.

    Email [email protected]

    Mail Quest Software, Inc.

    World Headquarters

    5 Polaris Way

    Aliso Viejo, CA 92656

    USAWeb site www.quest.com

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    Index

    Aaccess11activated

    alarm33

    alarm

    activiated33

    filtering33

    properties32

    sounds33

    alarms 32

    alerts

    audio and visual21

    architecture21

    Bbackup server status alarm 44

    blocked user alarm 44

    blocks

    information35

    Ccalibrations 30

    color displays

    setting30

    concepts23

    connecting to an adaptive server

    troubleshooting17

    connection

    identifier28

    list28

    connections used alarm44

    CPU busy alarm 44

    Ddata cache alarm 45

    data cache hit rate alarm 45

    database objects

    removing10

    database status alarm 45

    deadlocks alarm 45

    disk r eads alarm 45

    disk writes alarm45

    drilldowns34

    Eengines offline alarm 45

    error log alarm 46

    Ffiltering

    alarm33

    frequency of screen refreshes

    setting31

    fullest database alarm 46

    fullest t empDB alarm 46

    fullest transaction log alarm 46

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    Index 53

    Ggraphics22

    graphs

    information36

    grids

    information35

    Hhardware requirements 8

    history browser23

    host CPU busy alarm 46

    II/O busy alarm 46

    information

    blocks35

    graphs36

    grids35

    installation 9, 21

    hardware requirements8

    program group11

    requirements7

    software requirements8installlation

    roles and privileges required7

    integration

    SoUNIX23

    SoWin23

    Llaunch11

    locks used alarm 46

    locks waiting alarm 46

    Mmain window 27

    elements28

    management

    threshold22

    metric values

    smoothing31

    metrics 24

    concepts23

    monitoring22

    Oonline help31, 36

    open databases percent alarm 46

    open indexes percent alarm 47

    open objects percent alarm 47

    Ppanel

    ASE41

    ASE error log42

    backup server42

    disk storage43

    host41

    memory42

    panelUser41

    performance

    server21privileges

    for installlation7

    problem areas 21

    problem user alarm 47

    procedure cache alarm47

    procedure cache hit r ate alarm 47

    product registration 10

    program group

    installation 11

    properties

    alarm32

    Rregistration 10

    removing

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    Index 54

    database objects10

    requirements

    hardware8

    installation 7

    software8

    response time alarm 47

    roles

    for installation7

    Sseverities24

    concepts24

    software requirements 8

    sounds

    alarm33

    SoUNIX23

    SoWin23

    suggestions 22

    support (technical)

    contact50

    system requirements7

    hardware8

    privileges7

    software8

    Ttechnical support

    contact50

    threshold management22

    thresholds 24

    concepts24

    toolbar36

    troubleshoot 17

    U

    uninstall 9

    Wwindow

    main27

    elements28

    window element

    button29

    connection identifier28

    connections list28

    container30

    dataflow29

    gauge30

    panel29