SOP for GPs and practices administrative staff

for creating a Swiftqueue account and booking in patients

Index Code:

Document Type: SOP

Insert SOP number: 1.0

Version: Prepared by: Asam Saeed (Phlebotomy & Blood Sciences Service Manager)

Authorised by: Dr Nikhil Johri (Clinical Lead and Quality Lead for Pathology and Phlebotomy)

Authorisation date: Sep 2020

Last reviewed on:

Review due: Sep 2021

Copy Number:

Location of copy:

1.0 AREA OF APPLICATION All GP practices requesting patient blood tests 2.0 CLINICAL RELEVANCE / PURPOSE OF PROCEDURE Guidelines for primary care clinicians/ Practice Administrative staff on how to register and use Swiftqueue for booking a blood test appointment. 3.0 TRAINING REQUIREMENTS Registering and booking blood test using the online blood test booking system (Swiftqueue) is easy and straightforward and can be done by yourself using this guide. However, if you need any help, please contact the phlebotomy department via email at asam.saeed@nhs.net to arrange a training session. 4.0 PROCEDURE How to Register Using a PC go to the following website www.swiftqueue.co.uk

SOP for GPs and practices administrative staff

for creating a Swiftqueue account and booking in patients

On the website click Login / Create Account and then select GP (including all reception and administrative staff).

Select Register here.

SOP for GPs and practices administrative staff

for creating a Swiftqueue account and booking in patients

Read and Agree to the Data Processing Consent.

Complete the required details (as detailed below) and click Register at the bottom of the screen.

SOP for GPs and practices administrative staff

for creating a Swiftqueue account and booking in patients

Under Account details the information required for this section is:

Your name

Use your nhs.net Email address Under Practice details the information required for this section is:

Name of GP practice

Phone number

Address of GP practice

Secure Code: sw1ft45 Booking an Appointment From the options given, choose Referrals by selecting Enable.

SOP for GPs and practices administrative staff

for creating a Swiftqueue account and booking in patients

Then Select the Hospitals you would like to refer into.

Once you have selected the hospitals click

SOP for GPs and practices administrative staff

for creating a Swiftqueue account and booking in patients

This is the dashboard, where any upcoming or previous referrals will be shown. To make a referral click on Simply Search for the hospital you wish to make a referral to.

SOP for GPs and practices administrative staff

for creating a Swiftqueue account and booking in patients

Once searched select the clinic you wish to make a referral into.

Select the appointment type.

Select the date required for the appointment and specify the time. Click

SOP for GPs and practices administrative staff

for creating a Swiftqueue account and booking in patients

Select the patient you wish to make the referral for and click at the bottom of the screen. Here you can also select if the patient requires any special assistance or additional comments for the hospital/clinic to see.

SOP for GPs and practices administrative staff

for creating a Swiftqueue account and booking in patients

If you need to add a new patient click on

Fill out the required information and click at the bottom of the screen. The email address & mobile number provided for the patient will be used to send notifications for confirmed or cancelled appointments.

SOP for GPs and practices administrative staff

for creating a Swiftqueue account and booking in patients

Once the appointment is booked, you are then directed back to the referrals dashboard. Here you can view/reschedule/cancel the appointments.

If you encounter any issues with the registration process or referral making process then please contact esth@swiftqueue.com for help.