solving problems for customers
DESCRIPTION
Solving problems for customersTRANSCRIPT
Customer Experience Manager
Solving problems for customers
Solving problems for customers
Perception of speed Details do make a big differencePerception influences our shopping habitsA/B testingFresh content
Design Principles
• Does it slow the site down?• Does it make the site clearer?• Does it make the site easier to use?• Is it clear• Is it consistent?
Basket Building - FundamentalsSize Colour Font Location Wording Remove Measure/s
Price Y Y Y Y N N ConversionSales
Buy button Y Y Y Y Y N Conversion
Quantity Picker
Y Y Y Y Y N Items in basket
Date code icon
Y Y Y Y Y Y Fresh sales
Frozen icon Y Y Y Y Y Y Frozen sales
Email a friend Y Y Y Y Y Y Conversion
Product code Y Y Y Y Y Y Conversion
Expandable info
Y Y Y Y Y Y Conversion
Fold
Ocado, Tesco and JS
Testing planQ1 – Fundamentals Q2 – Fresh content Q3 – Get ready for
ChristmasQ4 – Deliver for our customers
Price position Primary images Optimised content Wine
Add button Date code
Quantity Frozen icon
Page clean up
Questions/Feedback?