solutions for creating code compliance, safe housing high percent of permits pulled spells equity...
TRANSCRIPT
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Solutions for Creating Code Compliance, Safe Housing
Positive Positive Economic ImpactEconomic Impact
2. Effective Program 2. Effective Program Mgt System Mgt System
•Modify GuidanceModify Guidance•Make the process Make the process Fast, Cheap, EasFast, Cheap, Easy y •Assign cost to Assign cost to workloadworkload•Validate FeesValidate Fees•Measure Measure performanceperformance
2. Effective Program 2. Effective Program Mgt System Mgt System
•Modify GuidanceModify Guidance•Make the process Make the process Fast, Cheap, EasFast, Cheap, Easy y •Assign cost to Assign cost to workloadworkload•Validate FeesValidate Fees•Measure Measure performanceperformance
EquityEquity
Code Code ComplianceCompliance
Safe HousingSafe Housing
Pull PermitsPull Permits
Buy-inBuy-in
High percent of permits pulled spells equity
Optimize Fee for service
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Major Themes for Recommendations (450)
EQUITY, TRUSTEQUITY, TRUSTSOCIAL SOCIAL
RESPONSIBILITYRESPONSIBILITY
COST, FEESCOST, FEESFUNCTIONSFUNCTIONSWORK LOADWORK LOAD
PROCESSPROCESS
GUIDANCE, GUIDANCE, CODE, CODE, POLICYPOLICY
EDUCATEEDUCATETRAINTRAIN
FEAR, ANGER, FEAR, ANGER, STRESS, STRESS,
DISTRUSTDISTRUST
61
106
138
98
42
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OutputInput
Work Flow Process
CHANGING LANDSCAPE CHANGING LANDSCAPE CITIZEN
LABOR, MAT’L, CONT, TRAVEL, TRAIN , LABOR, MAT’L, CONT, TRAVEL, TRAIN , OTHEROTHER
Direct CostDirect Cost
MGT
BOARD COUNCILG&A
Information Information
FAST, CHEAP, EASYFAST, CHEAP, EASY
•Efficiency•Effectiveness
•Buy in•Equity
•Permits•Grants•Liens
•Permits•Grants•Liens
GOVERNMENT
FUNDSFUNDSGRANTSGRANTS
TAXESFEES
TAXESFEES
Permit?
CITIZEN
Fearful, Hard Times, Angry, Uninformed, Lack of Trust, Cost Recovery, Compliancy Problem
FEEFEE
COMPLAINTCOMPLAINT
CITIZEN OTH DEPTOverheadOverhead
FeesDoor $35Heater $25
FeesDoor $35Heater $25
•Maintenance•Building•Health & Safety
General Plan•Preserve•Assist…
General Plan•Preserve•Assist…
4th Amend4th AmendProgram•Goals•Outcomes
Program•Goals•Outcomes
INFORMINFORM INSPECTINSPECT ISSUESISSUES
MeasurePerformance
CoachingCulture
PolicyCost RecoveryLoans, Grants
PolicyCost RecoveryLoans, Grants
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ProblemProblem
• Lack of knowledge• Financial hardship• Tenant responsibilities• Willful evasions• Victimized tenants• Lack of equitable systems• Lack of trust
vsch req for meetings
Where we’ve been
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OutreachStatistics
• Outreach Workshops 2– Attendees 210– Responses ~500
• Surveys– Responses 470– Comments ~1,000
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Input from Outreach500 Comments
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Economic Impact
• 69 Comments
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Analytical/Intuitive Analysis
500 Comments
Overarching ThemeOverarching Theme
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Process/Workflow Analysis
• Is an excellent tool for identifying and analyzing problems and issues within a program.
• Involves identifying key elements within a program and looking at their interrelationships through a model.
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Model
– A model is simply a picture of reality. – Models should neither be to simple nor complex• Too simple: does not represent reality• Too complex: loose your audience
– The primary model used for program analysis is an input/output model
– Key elements include: inputs, process, outputs and environmental forces.
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Input, Output, Process Model
InputInput OutputOutputProcessProcess
Environmental ForcesEnvironmental Forces
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“The simplification of anything is always sensational” G.K. Chersterson
1.1.
4422..
3.3.
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This is isn’t sensational…but it can assist in problem identification and resolution
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Environmental Forces
• Outsourcing• National Debt• Number of foreclosures Number of foreclosures • Inability to compete globally• Loss of middle class AmericaLoss of middle class America• Unemployment nation-wide• Emerging Super Powers: China, India, Pakistan, • Change in influence as a world power: 1945-2010
Input Outputprocess
CHANGING LANDSCAPE
= Down = Down marketmarket??
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Codes should be aligned with Economic Realities
•ForeclosuresForeclosures•Pre-foreclosurePre-foreclosure•Bank ownedBank owned
16
GuidanceGuidance
CodeCode
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Middle Class Downsizes
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Middle Class Downsizes
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Input
• Citizens1. Don’t know they need to
pull a permit2. Receiving complaints
from neighbors3. Fearful, facing hard times
uniformed, lacking trust, angry, frustrated, distrustful, have a compliance problem
• Taxes, Fees,– Grants, Funds, Revenue
Sources – State, Federal, Local
CITIZEN
GOVERNMENT
FUNDSGRANTS
TAXESFEES
Input Outputprocess
CITIZEN
COMPLAINT
CITIZEN
HARD TIMES, FRUSTRATEDANGRY, UNINFORMEDDISTRUSTFUL, FEARFULCOMPLIANCE PROBLEM
FEE
Permit
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Process
• The Law• Plans• Codes• Program Guidance• Fees• Policy, • Systems, • Functions • Cost/Expense
– Indirect– Direct– Transfer
• Cost Objects
Fast, Cheap, Easy, EquitableFast, Cheap, Easy, Equitable
Policy#38, 34, 42
4TH
Amend
BOARDCOUNCIL
MGT
ADMINOTH DEPT
Information
FEES
DoorsHeatersPatios
•Maintenance•Building•Health/Safety•State Civil Code 1941
General Plan- Housing Elem
•Goals, Outcomes•Units of Measures
ProgramGuidance
INFORM INSPECT ISSUE
Input Outputprocess
LABOR, MAT’L, CONT, TRAVEL, TRAINING, LABOR, MAT’L, CONT, TRAVEL, TRAINING,
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If you can’t If you can’t measure it, you measure it, you cannot cannot management itmanagement it
•PERMITS•GRANTS•LOANS•LIENS
•PERMITS•GRANTS•LOANS•LIENS
COSTS for SVC
COSTS for SVC
OutputInput Outputprocess
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What I heard Permit fees are too high Bring costs down Allow permit applicants,
contractors to "self-certify” Focus on safety issues, not on
that which is technicallytechnically substandard– Substandard: defined in the
state code– is pretty expansiveexpansive
Deal with attitude, evenhandedness, maybe
•officially•legallylegally
•open, •liberal, •unrestrainedunrestrained
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What I heard Permit fees are too high Bring costs down Allow permit applicants,
contractors to "self-certify” Focus on safety issues, not on
that which is technicallytechnically substandard– Substandard: defined in the
state code– is pretty expansiveexpansive
Deal with attitude, evenhandedness, maybe