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Solution Notes

PATROL® Central ConsoleVersion: 7.5.10March 31, 2005

BMC Software is releasing version 7.5.10 of the PATROL Central Console. This document provides information about the enhancements and resolved problems in this release. The information in this document supplements and supersedes information in the PATROL Central Console product manuals.

The following topics are discussed:

PATROL Central Console 7.5.10 components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2What’s new . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Support for existing PATROL Central Consoles . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Dropped platform support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Expanded platform support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Supported platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Installation information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Coexistence of the Distribution Server and the PATROL Central Operator –

Microsoft Windows products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Coexistence of the Distribution Server and the PATROL Central Operator –

Web Edition Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Installing and uninstalling multiple products or components on the same

computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Installation of a language pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Alternative to entering root password during product installs . . . . . . . . . . . . . . . 17

Corrected problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Third-party product terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Product documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22How to order the product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Where to view the latest product information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Customer support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

*53825**53825*

*53825*

PATROL Central Console 7.5.10 components

PATROL Central Console 7.5.10 componentsThis section provides information about the PATROL Central Console and general information for individual components. The components included in the solution provide

■ PATROL operator console functionality■ basic event management■ access to real time data■ PATROL user administration■ custom views

Table 1 lists the components in this release. For information about all components, see the applicable documentation for the component as listed in “Product documents” on page 22.

Table 1 PATROL Central Console components

Component Name Version

PATROL Console Server 7.5.00

RTserver 6.6.00

PATROL Console for Microsoft Windows 3.5.60

PATROL Console for UNIX 3.5.60

PATROL Central Operator – Microsoft Windows Edition 7.5.00

PATROL Central Operator – Web Edition 7.1.10.01

PATROL Infrastructure Monitor 7.5.00

PATROL Configuration Manager 1.6.00

PATROL Console Migration Tools 3.5.50

Distribution Server 7.1.20

This document provides release information for the PATROL Central Console; separate release notes are also provided for individual components.

2 Solution Notes March 31, 2005

What’s new

What’s newThe version 7.5.10 release of the PATROL Central Console focuses on supporting higher levels of manageability in a large-scale environment. This release

■ co-ordinates releases of inter-dependent BMC Software components■ lowers the cost of administration of PATROL systems■ improves performance and scalability■ improves inter operability■ adds additional platform support■ includes Japanese language packs for

— PATROL Central Operator – Microsoft Windows Edition— PATROL Console for Microsoft Windows— PATROL Console for UNIX— PATROL Console Server— PATROL Infrastructure Monitor Knowledge Module— PATROL Console Migration Tools— PATROL Configuration Manager

For information about how to install the language packs, see “Installation of a language pack” on page 15.

The main features and enhancements of this release are:

■ expanded platform support

■ support for managed system groups to facilitate the administration of large-scale enterprises

■ enhancements to Knowledge Module access control list (ACL) administration

■ group-level impersonations to expedite administration tasks

■ support for 1-writer and N-readers for accessing system management profiles

■ navigational improvements in the interface

■ improved methods for displaying charts

See the individual component release notes for detailed information about each product in the solution.

NOTE The new features, enhancements, expanded support, and resolutions described in this document does not apply to PATROL Central Operator – Web Edition 7.1.10.01, which is included in the PATROL Central Console solution.

PATROL® Central Console Version 7.5.10 3

Platforms

PlatformsThese topics describe changes in platform support for this solution release.

Requirements

PATROL Central Operator – Microsoft Windows Edition 7.5.00 requires PATROL Console Server 7.5.00, and will not work with earlier releases of Console Server.

Support for existing PATROL Central Consoles

Any of the 7.1.x or 7.2.x PATROL Central Operator Consoles will work with PATROL Console Server 7.5.00. However, these consoles do not allow full access to the new features in this release. You must use PATROL Central Operator – Microsoft Windows Edition 7.5.00 to be able to access and use all the new features.

Dropped platform support

PATROL Console Server 7.5.00 does not support Red Hat Enterprise Linux (Intel) 7.1, 7.2, and 7.3.

The following components do not support Microsoft Windows NT 4 (Intel) Server Enterprise Edition and Terminal Server:

■ PATROL Central Operator – Microsoft Windows Edition 7.5.00■ PATROL Console Server 7.5.00■ PATROL Console for Microsoft Windows 3.5.60■ RTserver 6.6.00■ PATROL Infrastructure Monitor 7.5.00■ PATROL Configuration Manager 1.6.00

Expanded platform support

The PATROL Central Console expands support for some components to include AIX 5.3 and Sun Solaris 10. See Table 2 on page 6, Table 3 on page 8, and Table 4 on page 10 for a complete list of supported platforms.


Supported platforms

Supported platforms

The following tables identify supported operating systems for the PATROL Central Console 7.5.10 release.

Supported platforms for client systems

Table 2 on page 6 identifies support for the consoles included in the PATROL Central Console 7.5.10.

■ PATROL Central Operator – Web Edition 7.1.10.01 for Netscape and Microsoft Internet Explorer

■ Distribution Server 7.1.20 for Netscape and Microsoft Internet Explorer■ PATROL Central Operator – Microsoft Windows Edition 7.5.00■ PATROL Configuration Manager 1.6.00■ PATROL Console for UNIX 3.5.60■ PATROL Console for Microsoft Windows 3.5.60

See the legend at the end of the table for an explanation of the abbreviations used in the table.

NOTE ■ English, simplified Chinese, traditional Chinese, Korean, and Japanese support is

available.

■ Japanese localization is available with a license for the Japanese kit.

■ French and German toleration is available for all Microsoft platforms.


Supported platforms

Table 2 Supported platforms for client systems (Part 1 of 2)

Operating System

PATROL Central Operator – Web Edition

7.1.10.01Web Browser

Distribution Server 7.1.20 Web Browser

PATR

OL

Cent

ral O

pera

tor

– M

icro

soft

Win

dow

s Ed

itio

n 7.

5.00

PATR

OL

Conf

igur

atio

nM

anag

er 1

.6.0

0

PATR

OL

Cons

ole

for

UN

IX 3

.5.6

0

PATR

OL

Cons

ole

for

Mic

roso

ft W

indo

ws

3.5.

60

Net

scap

e

IE

Net

scap

e

IE

7.0.

x

7.1 5.5x

6.x

4.7x

5.5.

x

6.x

AIX 5.1, 32-bit X X

AIX 5.1, 64-bit X X

AIX 5.2, 32-bit X X

AIX 5.2, 64-bit X X

AIX 5.3, 32-bit New New

AIX 5.3, 64-bit New New

HP-UX 11.00 32- and 64-bit (PA-RISC) X X

HP-UX 11i v1.0 (B11.11) 32- and 64-bit (PA-RISC)

X X

Red Hat Linux (Intel) 7.1 X D D



Red Hat Enterprise Linux AS (Intel) 2.1 X X X X

Red Hat Enterprise Linux ES (Intel) 2.1 X New

Red Hat Enterprise Linux WS (Intel) 2.1 X New

Red Hat Enterprise Linux AS (Intel) 3.0 New New

Red Hat Enterprise Linux ES (Intel) 3.0 New New

Red Hat Enterprise Linux WS (Intel) 3.0 New New

Sun Solaris 7, 32- and 64-bit X X X X



Sun Solaris 10, 32- and 64-bit New New

SuSE Linux (Intel) 8.0 X

Microsoft Windows Server 2003 (Intel) Standard Edition

X X X X X X

Microsoft Windows Server 2003 (Intel) Enterprise Edition

X X X X X X

Microsoft Windows Server 2003 (Intel) Datacenter Edition

X X X X X X

Microsoft Windows 2003 (Intel) Web Server

X X X X X

Microsoft Windows Server 2003 (Intel) with Terminal Services

X X New


Supported platforms

Microsoft Windows 2000 (Intel) Server + SP2

X X X X D X X X X X

Microsoft Windows 2000 (Intel) Advanced Server + SP2

X X X X D X X X X X

Microsoft Windows 2000 (Intel) Datacenter Server + SP2

X X X X D X X X X X

Microsoft Windows 2000 (Intel) Professional + SP2

X X X X D X X X X X

Microsoft Windows 2000 (Intel) Server with Terminal Services

X New

Microsoft Windows 2000 (Intel) with Citrix Metaframe + SP2

X

Microsoft Windows NT 4 (Intel)Server SP6A

X X X X D D D D D D

Microsoft Windows NT 4 (Intel) Enterprise Edition SP6A

X X X X D D D D D D

Microsoft Windows NT 4 (Intel) Workstation SP6A

X D D D D D D D D

Microsoft Windows NT 4 (Intel) Terminal Server Edition

D D D

Microsoft Windows (Intel) XP Professional Edition

X X X X D X X X X X

Legend

IE Internet Explorer

X continued support

New new support

D dropped support

Table 2 Supported platforms for client systems (Part 2 of 2)

Operating System

PATROL Central Operator – Web Edition

7.1.10.01Web Browser

Distribution Server 7.1.20 Web Browser

PATR

OL

Cent

ral O

pera

tor

– M

icro

soft

Win

dow

s Ed

itio

n 7.

5.00

PATR

OL

Conf

igur

atio

nM

anag

er 1

.6.0

0

PATR

OL

Cons

ole

for

UN

IX 3

.5.6

0

PATR

OL

Cons

ole

for

Mic

roso

ft W

indo

ws

3.5.

60

Net

scap

e

IE

Net

scap

e

IE

7.0.

x

7.1 5.5x

6.x

4.7x

5.5.

x

6.x


Supported platforms

Supported platforms for mid-level common services

Table 3 identifies support for mid-level common services included in the PATROL Central Console 7.5.10.

■ PATROL Central Operator – Web Edition for Apache, Tomcat, and Microsoft IIS■ Distribution Server 7.1.20 Web Server for Apache and Microsoft IIS■ PATROL Console Server 7.5.00■ RTserver 6.6.00 (RTserver 6.5.01 supported for Red Hat Linux AS 2.1 and Red Hat

Linux ES 2.1)■ PATROL Infrastructure Monitor 7.5.00



available.



Table 3 Supported platforms for common services (Part 1 of 2)

Operating System


Web Server


Web ServerPA

TRO

L Co

nsol

e Se

rver

7.5

.00

RTse

rver

6.6

.00

PATR

OL

Infr

astr

uctu

reM

onit

or 7

.5.0

0

Apa

che*

Tom

cat*

IIS

Apa

che**

IIS

4.0 5.0 6.0 4.0 5.0 6.0

AIX 5.1, 32-bit X X New

AIX 5.1, 64-bit X X New

AIX 5.2, 32-bit X New New

AIX 5.2, 64-bit X New New

AIX 5.3, 32-bit New New New

AIX 5.3, 64-bit New New New

Red Hat Linux (Intel) 7.1 X X D D



Red Hat Linux AS (Intel) 2.1*** X X X X X New

Red Hat Enterprise Linux ES (Intel) 2.1*** X X New

Red Hat Enterprise Linux AS (Intel) 3.0 X New New


Supported platforms

Red Hat Enterprise Linux AS (Itanium) 3.0

X New

Red Hat Enterprise Linux ES (Intel) 3.0 X New New

Red Hat Enterprise Linux ES (Itanium) 3.0

New New

Sun Solaris 7, 32- and 64-bit X X X X X New



Sun Solaris 10, 32- and 64-bit New New New

Microsoft Windows Server 2003 (Intel) Standard Server

X X X X X New

Microsoft Windows Server 2003 (Intel) Enterprise Server

X X X X X New

Microsoft Windows Server 2003 (Intel) Datacenter Server

X X X X X New

Microsoft Windows Server 2003 (Intel) Web Server

X X X X X New

Microsoft Windows 2000 (Intel) Server X X X X X New

Microsoft Windows 2000 (Intel) Advanced Server

X X X X X New

Microsoft Windows 2000 (Intel) Datacenter Server

X X X X X New

Microsoft Windows NT 4 (Intel) Server SP6

X X D D D D

Microsoft Windows NT 4 (Intel) Enterprise Edition SP6

X X D D D D

Legend

* installs with PATROL Central Operator – Web Edition

** installs with Distribution Server

*** supported by RTserver 6.5

IIS Microsoft Internet Information Services web server

X continued support

New new support

D dropped support

Table 3 Supported platforms for common services (Part 2 of 2)

Operating System


Web Server


Web Server

PATR

OL

Cons

ole

Serv

er 7

.5.0

0

RTse

rver

6.6

.00

PATR

OL

Infr

astr

uctu

reM

onit

or 7

.5.0

0

Apa

che*

Tom

cat*

IIS

Apa

che**

IIS

4.0 5.0 6.0 4.0 5.0 6.0


Supported platforms

AIX support information

Refer to the following matrix for details regarding AIX support for this release.

Supported platforms for managed systems

Table 4 identifies managed node support for Distribution Server Client 7.1.20 managed system client included in the PATROL Central Console 7.5.10.


Hardware Kernel ABI

32 32 32

64 32 32

64 32 64

64 64 64


available.



Table 4 Supported platforms for managed nodes (Part 1 of 3)

Operating System Managed Node - Distribution Server Client 7.1.20

AIX (RISC) 4.3.3, 32- and 64-bit D

AIX 5.1, 32-bit X

AIX 5.1, 64-bit X

AIX 5.2, 32-bit X

AIX 5.2, 64-bit X

AIX 5.3, 32-bit New

AIX 5.3, 64-bit New

HP-UX 11.00, 32- and 64-bit (PA-RISC) X

HP-UX 11i v1.6 (B11.11) 32- and 64-bit (PA-RISC) X

HP-UX 11i v1.6 (B11.22) 32- and 64-bit (Itanium) X

HP-UX 11i v2.0 (B11.23) 32- and 64-bit (Itanium) X

HP-UX 11i v2.0 (B11.23) 32- and 64-bit (PA-RISC) New


Supported platforms

Red Hat Linux 7.1 D

Red Hat Linux 7.2 D

Red Hat Linux 7.3 D

Red Hat Enterprise Linux AS (Intel) 2.1 X

Red Hat Enterprise Linux ES (Intel) 2.1 X

Red Hat Enterprise Linux AS (Intel) 3.0 X

Red Hat Enterprise Linux ES (Intel) 3.0 X

Red Hat Enterprise Linux AS (Itanium) 2.1 X

Red Hat Enterprise Linux ES (Itanium) 2.1 X

Red Hat Enterprise Linux AS (Itanium) 3.0 X

Red Hat Enterprise Linux ES (Itanium) 3.0 X

Red Hat Enterprise Linux (zSeries) 3.0 X

Red Hat Enterprise Linux (Opteron) 3.0 New

Sun Solaris 7, 32- and 64-bit X



SuSE Linux (Intel) 7.2 D



SuSE Linux Enterprise Server (Intel) 8 X

SuSE Linux Enterprise Server (Itanium) 8 X

SuSE Linux Enterprise Server (zSeries) 8 X

SuSE Linux Enterprise Server (Intel) 9 New

SuSE Linux Enterprise Server (Itanium) 9 New

SuSE Linux Enterprise Server (zSeries) 9 New

SuSE Linux Enterprise Server (Opteron) 9 New

Tru64 5.0a X

Tru64 5.1 X

Tru64 5.1a X

Tru64 5.1b X

Microsoft Windows 2003 (Intel) Server Standard Edition X

Microsoft Windows 2003 (Intel) Server Enterprise Edition X

Microsoft Windows 2003 (Itanium) Server Enterprise Edition

New

Microsoft Windows 2003 (Intel) Server Datacenter Edition X

Microsoft Windows 2003 (Itanium) Server Datacenter Edition

New

Microsoft Windows 2003 (Intel) Server Web Edition X




Supported platforms

AIX support information

Refer to the following matrix for details regarding AIX support for this release.

Microsoft Windows 2003 (Intel) Server with Terminal Services

X

Microsoft Windows 2000 (Intel) Server SP2+ X

Microsoft Windows 2000 (Intel) Advanced Server SP2+ X

Microsoft Windows 2000 (Intel) Datacenter Server SP2+ X

Microsoft Windows 2000 (Intel) Professional Server SP2+ X

Microsoft Windows 2000 (Intel) with Citrix Metaframe SP2+

X

Microsoft Windows 2000 (Intel) Server Services X

Microsoft Windows NT (Intel) Server SP26A D

Microsoft Windows NT (Intel) Enterprise Edition SP26A D

Microsoft Windows NT (Intel) Workstation SP26A D

Microsoft Windows NT (Intel) Terminal Server Edition D

Microsoft Windows XP (Intel) Professional X

Legend

X continued support

New new support

D dropped support

Hardware Kernel ABI

32 32 32

64 32 32

64 32 64

64 64 64




Installation information

Installation informationThe following sections contain information that you should know before installing PATROL Central Console components. For additional installation information, see the release notes for the individual solution components.

Coexistence of the Distribution Server and the PATROL Central Operator – Microsoft Windows products

You can install the Distribution Server version 7.1.15 and 7.1.20 on the same computer as the PATROL Central Operator – Microsoft Windows Edition 7.5.00 under the following conditions:

■ Install the Distribution Server before the PATROL Central Operator – Microsoft Windows Edition product.

■ Both products must have the same security level.■ Consider the following provisions when assigning the RTSERVERS environment

variable:— The PATROL Central Operator – Microsoft Windows Edition product supports

multiple RTservers within a single RT locator string, but the Distribution Server does not.

— Both products can share the same RTSERVERS string, but the Distribution Server cannot failover from one RTserver to another in the case of an RTserver failure.

If you want both products installed on a single computer and have them use one RTserver, then both applications can share the same RTSERVERS environment setting.

To support multiple RTservers for PATROL Central Operator – Microsoft Windows Edition, but only one for the Distribution Server, use one of the following techniques:

■ Configure the PATROL Central RTserver selection icon in the PATROL Central Operator – Microsoft Windows Edition 7.5.00 configuration task pad.

■ Ensure that the first string contains RTServer that the Distribution Server will use.

For example, tcp:localhost:2059,tcp:111.111.11.111:2059


Coexistence of the Distribution Server and the PATROL Central Operator – Web Edition product

Coexistence of the Distribution Server and the PATROL Central Operator – Web Edition product

Installing the Distribution Server version 7.1.20 on the same computer as the PATROL Central Operator – Web Edition causes file incompatibilities. Do not install these two products on the same computer.

Installing and uninstalling multiple products or components on the same computer

If you have installed any of the products or components identified below on a single computer, then BMC Software recommends that you upgrade to newer versions of the product or component versus uninstalling the product or component.

If you are going to install any of the products or components identified below on the same computer, install the PATROL Central Operator – Microsoft Windows Edition 7.5.00 product and the PATROL Console Server 7.5.00 component last. If you choose to uninstall any of these products or components, which you had installed on a single computer, use the following process:

1 Back up the existing product directories for the products you want to continue using.

For more information about backing up and restoring product directories, see the relevant product documentation.

2 Uninstall all of the products and components on that computer.

3 Reinstall the products and components that you want to continue using.

4 Restore the product directories backed up in step 1.


Installation of a language pack

Affected products or components

The listed products or components are affected by upgrades or installation order. You must install the products in the following order:

1. PATROL Reporting Aggregator

2. PATROL Integration products

— PATROL Integration for HP Network Node Manager— PATROL Enterprise Manager Console Server Connection— BMC Impact Integration for PATROL

3. Distribution Server

4. PATROL Central Operator – Web Edition

5. PATROL Console Server

6. PATROL Central Operator – Microsoft Windows Edition


The PATROL Central Console Language Packs CD provides Japanese language packs for the following components:

■ PATROL Central Operator – Microsoft Windows Edition■ PATROL Console for Microsoft Windows■ PATROL Console for UNIX■ PATROL Console Server■ PATROL Infrastructure Monitor Knowledge Module■ PATROL Console Migration Tools■ PATROL Configuration Manager

The language packs provide translations of all messages and user interface elements into Japanese. Language packs are always installed after the product has been installed. When the language pack is installed, the product operates with a Japanese user interface.

NOTE You must install the PATROL Central Console component before you can install the language pack for that specific component.



To install a language pack

1 From the PATROL Central Console Language Packs CD or from a language pack installation image that has been electronically downloaded from an EPD site and extracted, run setup.exe or setup.sh.

2 In the Welcome window, click Next to begin the installation.

3 Review the license agreement, select Accept, and then click Next to continue.

4 In each of the subsequent windows, enter the same information as you entered in the installation window of your specific product.

Each window is very similar to a window that you used when installing your specific product.

5 In the Select Products and Components to Install window, select the resources for Japanese for the component that you want to install.

6 In the Review Selections and Install window, review the selections carefully to ensure that they are correct:

■ If you want to change your selections, click Back and make the changes.

■ If the selections are correct, click Start Install.

7 When the Installation Status window reports that the installation is 100% complete, click Next to view the Results window. (Next does not appear until the installation is 100% complete.)

8 (optional) In the Results window, click View Log to review the details of the installation.

9 Click Finish to close the installation utility.


Alternative to entering root password during product installs

Alternative to entering root password during product installs

The following products, when installed with the installation utility, will require that you enter a root account and password to properly run scripts to complete the installation and perform any post-installation configuration tasks:

■ PATROL Console Server and RTserver■ PATROL Central Operator – Web Edition■ Distribution Server

Version 7.5.20 of the installation utility supports sudo, which allows a privileged account to be used in place of the root account. For more information on installing and configuring sudo to create a privileged account, see the Installation Utility Reference Manual.

Open issues and resolutionsRefer to the release notes for the individual product components for other issues that remain open in this release.

Corrected problemsRefer to the release notes for the individual product components for problems that have been corrected in this release.


Third-party product terms

Third-party product termsThe following terms apply to third-party products that are included with or in a BMC Software product as described in the BMC Software, Inc., License Agreement that is applicable to the product.

The Metakit License

The following X/MIT-style license applies to all files in the Metakit distribution:

Copyright (c) 1996-2005 Jean-Claude Wippler

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

Sun Microsystems, Inc. Binary Code License Agreement

1. LICENSE TO USE. Sun grants you a non-exclusive and non-transferable license for the internal use only of the accompanying software and documentation and any error corrections provided by Sun (collectively "Software"), by the number of users and the class of computer hardware for which the corresponding fee has been paid.

2. RESTRICTIONS. Software is confidential and copyrighted. Title to Software and all associated intellectual property rights is retained by Sun and/or its licensors. Except as specifically authorized in any Supplemental License Terms, you may not make copies of Software, other than a single copy of Software for archival purposes. Unless enforcement is prohibited by applicable law, you may not modify, decompile, or reverse engineer Software. Licensee acknowledges that Licensed Software is not designed or intended for use in the design, construction, operation or maintenance of any nuclear facility. Sun Microsystems, Inc. disclaims any express or implied warranty of fitness for such uses. No right, title or interest in or to any trademark, service mark, logo or trade name of Sun or its licensors is granted under this Agreement.



3. LIMITED WARRANTY. Sun warrants to you that for a period of ninety (90) days from the date of purchase, as evidenced by a copy of the receipt, the media on which Software is furnished (if any) will be free of defects in materials and workmanship under normal use. Except for the foregoing, Software is provided "AS IS". Your exclusive remedy and Sun's entire liability under this limited warranty will be at Sun's option to replace Software media or refund the fee paid for Software.

4. DISCLAIMER OF WARRANTY. UNLESS SPECIFIED IN THIS AGREEMENT, ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT THESE DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.

5. LIMITATION OF LIABILITY. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL SUN OR ITS LICENSORS BE LIABLE FOR ANY LOST REVENUE, PROFIT OR DATA, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, HOWEVER CAUSED REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE SOFTWARE, EVEN IF SUN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. In no event will Sun's liability to you, whether in contract, tort (including negligence), or otherwise, exceed the amount paid by you for Software under this Agreement. The foregoing limitations will apply even if the above stated warranty fails of its essential purpose.

6. Termination. This Agreement is effective until terminated. You may terminate this Agreement at any time by destroying all copies of Software. This Agreement will terminate immediately without notice from Sun if you fail to comply with any provision of this Agreement. Upon Termination, you must destroy all copies of Software.

7. Export Regulations. All Software and technical data delivered under this Agreement are subject to US export control laws and may be subject to export or import regulations in other countries. You agree to comply strictly with all such laws and regulations and acknowledge that you have the responsibility to obtain such licenses to export, re-export, or import as may be required after delivery to you.

8. U.S. Government Restricted Rights. If Software is being acquired by or on behalf of the U.S. Government or by a U.S. Government prime contractor or subcontractor (at any tier), then the Government's rights in Software and accompanying documentation will be only as set forth in this Agreement; this is in accordance with 48 CFR 227.7201 through 227.7202-4 (for Department of Defense (DOD) acquisitions) and with 48 CFR 2.101 and 12.212 (for non-DOD acquisitions).

9. Governing Law. Any action related to this Agreement will be governed by California law and controlling U.S. federal law. No choice of law rules of any jurisdiction will apply.



10. Severability. If any provision of this Agreement is held to be unenforceable, this Agreement will remain in effect with the provision omitted, unless omission would frustrate the intent of the parties, in which case this Agreement will immediately terminate.

11. Integration. This Agreement is the entire agreement between you and Sun relating to its subject matter. It supersedes all prior or contemporaneous oral or written communications, proposals, representations and warranties and prevails over any conflicting or additional terms of any quote, order, acknowledgment, or other communication between the parties relating to its subject matter during the term of this Agreement. No modification of this Agreement will be binding, unless in writing and signed by an authorized representative of each party.

JAVA(TM) INTERFACE CLASSES JAVA API FOR XML-BASED RPC API CLASS FILES, VERSION 1.1 SUPPLEMENTAL LICENSE TERMS

These supplemental license terms ("Supplemental Terms") add to or modify the terms of the Binary Code License Agreement (collectively, the "Agreement"). Capitalized terms not defined in these Supplemental Terms shall have the same meanings ascribed to them in the Agreement. These Supplemental Terms shall supersede any inconsistent or conflicting terms in the Agreement, or in any license contained within the Software.

1. Software Internal Use and Development License Grant.

Subject to the terms and conditions of this Agreement, including, but not limited to Section 3 (Java(TM) Technology Restrictions) of these Supplemental Terms, Sun grants you a non-exclusive, non-transferable, limited license to reproduce internally and use internally the binary form of the Software, complete and unmodified, for the sole purpose of designing, developing and testing your Java applets and applications ("Programs").

2. License to Distribute Software. In addition to the license granted in Section 1 (Software Internal Use and Development License Grant) of these Supplemental Terms, subject to the terms and conditions of this Agreement, including but not limited to Section 3 (Java Technology Restrictions), Sun grants you a non-exclusive, non-transferable, limited license to reproduce and distribute the Software in binary form only, provided that you (i) distribute the Software complete and unmodified and only bundled as part of your Programs, (ii) do not distribute additional software intended to replace any component(s) of the Software, (iii) do not remove or alter any proprietary legends or notices contained in the Software, (iv) only distribute the Software subject to a license agreement that protects Sun's interests consistent with the terms contained in this Agreement, and (v) agree to defend and indemnify Sun and its licensors from and against any damages, costs, liabilities, settlement amounts and/or expenses

3. Java Technology Restrictions. You may not modify the Java Platform Interface ("JPI", identified as classes contained within the "java" package or any subpackages of the "java" package), by creating additional classes within the JPI or otherwise causing the addition to or modification of the classes in the JPI. In the event that you create an



additional class and associated API(s) which (i) extends the functionality of the Java Platform, and (ii) is exposed to third party software developers for the purpose of developing additional software which invokes such additional API, you must promptly publish broadly an accurate specification for such API for free use by all developers. You may not create, or authorize your licensees to create additional classes, interfaces, or subpackages that are in any way identified as "java", "javax", "sun" or similar convention as specified by Sun in any naming convention designation.

4. Trademarks and Logos. You acknowledge and agree as between you and Sun that Sun owns the SUN, SOLARIS, JAVA, JINI, FORTE, and iPLANET trademarks and all SUN, SOLARIS, JAVA, JINI, FORTE, and iPLANET-related trademarks, service marks, logos and other brand designations ("Sun Marks"), and you agree to comply with the Sun Trademark and Logo Usage Requirements currently located at http://www.sun.com/policies/trademarks. Any use you make of the Sun Marks inures to Sun's benefit.

5. Source Code. Software may contain source code that is provided solely for reference purposes pursuant to the terms of this Agreement. Source code may not be redistributed unless expressly provided for in this Agreement.

6. Termination for Infringement. Either party may terminate this Agreement immediately should any Software become, or in either party's opinion be likely to become, the subject of a claim of infringement of any intellectual property right.

For inquiries please contact: Sun Microsystems, Inc. 4150Network Circle, Santa Clara, California 95054(LFI#136499/Form ID#011801)


Product documents

Product documentsIn addition to the online Help, the following documents support the product:

■ PATROL Central Operator – Microsoft Windows Edition Getting Started■ PATROL Central Operator – Web Edition Getting Started■ PATROL Central Operator – Web Edition Technical Bulletin, PATROL Central Operator

– Web Edition 7.1.10.01 Patch, August 10, 2004■ PATROL Console for Microsoft Windows User Guide – Understanding the Basics of

PATROL, Volume 1■ PATROL Console for Microsoft Windows User Guide – Monitoring and Managing with

PATROL, Volume 2■ PATROL Console for Microsoft Windows User Guide – Customizing PATROL, Volume 3■ PATROL Console for UNIX User Guide ■ PATROL Configuration Manager User Guide■ PATROL Console Server and RTserver Getting Started■ Distribution Server Getting Started■ PATROL Event Manager Console for UNIX User Guide ■ PATROL Installation Reference Manual■ PATROL Central Infrastructure Best Practices■ PATROL Security User Guide■ PATROL Security Release Notes

To view the latest BMC Software documents, visit the Customer Support page at http://www.bmc.com/support_home. BMC Software distributes printed copies of flashes, technical bulletins, and release notes with most product shipments, as indicated on your shipping list. In addition, all notices are available on the Customer Support page, including any notices that BMC Software issues after you receive your product shipment. You will not receive new notices by mail. However, by subscribing to proactive notification, you can receive e-mail messages that direct you to those notices. For more information about proactive notification, refer to the Customer Support page.


http://www.bmc.com/support_home

How to order the product

How to order the product The PATROL Central Console product is available on CD or electronically from one of the BMC Software product download websites.

■ If you want to purchase PATROL Central Console over the Web or want a trial version of PATROL Central Console, download it from http://www.bmc.com/shop. You will be given a user name and password by e-mail.

■ If you have purchased PATROL Central Console through a BMC Software sales representative and need to download it, or if you want to upgrade to the latest version of PATROL Central Console, download it from http://www.bmc.com/ega. Use the user name and password that were given to you by the BMC Software sales representative.

■ Order PATROL Central Console through a BMC Software sales representative.

Where to view the latest product informationThe latest product information is available on the BMC Software Customer Support web page at http://www.bmc.com/support_home.

If you do not already have a user name and password that allows you to fully access the BMC Software Customer Support web page, register for a user name and password by following these steps:

1 Access http://www.bmc.com/support_home.

2 On the left side of the page under My Login, click New User Registration.

3 Complete the information and follow the directions provided on the New User Registration Page.

From the BMC Software Customer Support web page, you can perform the following tasks:

■ To receive e-mail messages that inform you of new release notes, flashes, and technical bulletins for your products, select My Support Administration in the BMC Software Customer Support web page, select Register, and follow the directions provided to register for Proactive Notification and to create your product list. If you have already registered for proactive notification, but wish to add or delete products from your product list, select My Support Administration => View.


http://www.bmc.com/shop



http://www.bmc.com/ega



Customer support

■ To search for existing product resolutions and frequently asked questions (FAQs), select Resolution Knowledge Database in the BMC Software Customer Support web page and follow the directions provided.

■ To view the latest product documentation, select Product Lists & Manuals in the BMC Software Customer Support web page, and navigate through the product list to the version of the product for which you want to view documentation.

Customer supportIf you have problems with or questions about a BMC Software product, go to the BMC Software Customer Support page at http://www.bmc.com/support_home. You can view or download product documents, find answers to frequently asked questions, and locate product zaps and patches. If you do not have access to the web and you are in the United States or Canada, contact BMC Software Customer Support at 800 537 1813. Outside the United States or Canada, contact your local BMC Software office or agent.

Copyright 2005 BMC Software, Inc., as an unpublished work. All rights reserved.

BMC Software, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software, Inc.

IBM is a registered trademark of International Business Machines Corporation.

DB2 is a registered trademark of International Business Machines Corporation.

Oracle is a registered trademark, and the Oracle product names are registered trademarks or trademarks of Oracle Corporation.

All other trademarks belong to their respective companies.

BMC Software considers information included in this documentation to be proprietary and confidential. Your use of this information is subject to the terms and conditions of the applicable End User License Agreement for the product and the proprietary and restricted rights notices in the product documentation.

BMC SOFTWARE INC2101 CITYWEST BLVD, HOUSTON TX 77042-2827, USA• 713 918 8800Customer Support: 800 537 1813 (United States and Canada) or contact your local support center



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