solution manager İle deĞİŞİklİk yÖnetİmİ / sap

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SAP FORUM İSTANBULDiscover SimpleChange ManagementSpeaker’s Name : Özgür Adıbelli / Technical Quality ManagerDepartment : Global Enterprise Support and Premium Engagements

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 2Internal

SAP Solution Managerverified for ITIL® Service Lifecycle

Externally verified in all ITIL Service lifecycle phases

Best practice configuration available for all 15 processes

ServiceStrategy

Continual Service

Improvement

Service

Design

Service Transitio

n

Service

Operation

Service Design Service Level

Management Service Catalogue

Mgmt. Capacity Management Availability Management IT Service Continuity

Mgmt.

Service Operation Event Management Incident Management Request Fulfillment Problem Management

Service Transition Change Management Service Asset &

Configuration Management

Release & Deployment Mgmt.

Knowledge Management

Service Strategy Service Portfolio

Management Financial Management

for IT Services

© Crown copyright 2011 Reproduced under license from the Cabinet Office

SAP Solution Manager 7.1 is the first fully verified ITIL tool in the world


Change Transaction

CreateIncident message

Approve / Reject

Request

ProcessRequest

Execute & document Change

TestChange

Request for Change

Handover to Execution

CreateChangeTrans-action

ConfirmChange

One central process to control change execution

Requester Change Manager

Approver Change Manager

Developer & IT StaffTester Requester

Notification

via

WorkflowSAP and non-SAP

ChangesTechnical & non Technical

Changes

IT Assets Admin Tasks

Change Request Management supports all types of changes

System Landscapes


Change and Transport System (SAP and non-SAP)Normal Change Urgent ChangeQuality Gate

Impl. Project Maintenance CycleProgram

Major Release Minor Release Urgent Functional Change

Emergency Change

3-6 months 1-4 weeks 1-3 days On request only

Bus. Requirement Request for ChangePrio 2/3 Incident

Business Strategy initiated Business User and IT initiated

Quality Approval

Prio 1 IncidentAlert

ALM: Change and Release ManagementCapabilities Summary


Control impact : bundle changes for a joint deployment


ZERO service impact caused by parallel changes! CHALLENGE: Overlapping projects lead to potential downgrades in production

1 month 1 monthProject 2

Project 1

Initial Change (v1)

Further Development (v2) Downgrade


Downgrade Protection

Downgrade Protection at all stages of the transport flow Change of an Object – Standard Cross System Object Lock available + logging of CSOL Deletion Export of a Transport Request – New Advanced Downgrade Protection with additional CSOL Check and

enriched Conflict Information and logging Import of a Transport Request – New Advanced Downgrade Protection with additional CSOL Check,

Tracking Cross Check and enriched Conflict Information and logging Customizable per logical system in a certain System Role

DEV QAS

SAP Solution ManagerSAP Solution Manager Project 1

SAP Solution Manager Project 2

Obj. A V2

2nd Change of Object A

Obj. A V1

1st Change of Object A Release Object A V1

Release Object A V2

Import Object A V2

…Protection at Change

Protection at Release

Protection at Import


Version 1

ZERO service impact caused by parallel changes! CHALLENGE: Synchronizing Maintenance and Innovation is an Issue

1) Start of Release Development

2) Issue in Production – Fix required

3) Perform Correction in Maintenance

4) Transport fix to Production

5) Synchronization issue in DEV

6) Manual check for conflict

1) No conflict case: manual re-transport required

2) Conflict case: manual resolution with high effort

7) Back to regular maintenance operations

Version 1.1

Maintenance

Version 2

Innovation

High Synchronization Effort Required!

Version 2.1

Report XYZ


Report XYZ

Version 1

ZERO service impact caused by parallel changes! SOLUTION: Automatic Synchronization between Maintenance and Innovation

1) Start of Release Development

2) Issue in Production – Fix required

3) Perform Correction in Maintenance

4) Transport fix to Production

5) Synchronization issue in DEV

6) Manual check for conflict

1) No conflict case: manual re-transport required

2) Conflict case: manual resolution with high effort

7) Back to regular maintenance operations

Version 1.1

Maintenance

Version 2

Innovation

Retrofit fully automates 90% of synchronization tasks between tracks!

Version 2.16) Automatic check for conflict

1) No conflict case: no action required - automatic transport

2) Conflict case: easy resolution through tool support (e.g. split screen)

Retrofit


Business Process Change Analyzer


BPCA – Customizing Change

© 2015 SAP SE or an SAP affiliate company. All rights reserved.

Thank youContact information:

Özgür Adıbelli Technical Quality ManagerSAP Turkiye I Anel İş Merkezi Saray Mahallesi Site Yolu Sokak I No:5 34768 Ümraniye / Istanbul I TURKEY T +90 216 6330492I

solution manager İle deĞİŞİklİk yÖnetİmİ / sap

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