solution manager İle deĞİŞİklİk yÖnetİmİ / sap
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SAP FORUM İSTANBULDiscover SimpleChange ManagementSpeaker’s Name : Özgür Adıbelli / Technical Quality ManagerDepartment : Global Enterprise Support and Premium Engagements
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SAP Solution Managerverified for ITIL® Service Lifecycle
Externally verified in all ITIL Service lifecycle phases
Best practice configuration available for all 15 processes
ServiceStrategy
Continual Service
Improvement
Service
Design
Service Transitio
n
Service
Operation
Service Design Service Level
Management Service Catalogue
Mgmt. Capacity Management Availability Management IT Service Continuity
Mgmt.
Service Operation Event Management Incident Management Request Fulfillment Problem Management
Service Transition Change Management Service Asset &
Configuration Management
Release & Deployment Mgmt.
Knowledge Management
Service Strategy Service Portfolio
Management Financial Management
for IT Services
© Crown copyright 2011 Reproduced under license from the Cabinet Office
SAP Solution Manager 7.1 is the first fully verified ITIL tool in the world
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Change Transaction
CreateIncident message
Approve / Reject
Request
ProcessRequest
Execute & document Change
TestChange
Request for Change
Handover to Execution
CreateChangeTrans-action
ConfirmChange
One central process to control change execution
Requester Change Manager
Approver Change Manager
Developer & IT StaffTester Requester
Notification
via
WorkflowSAP and non-SAP
ChangesTechnical & non Technical
Changes
IT Assets Admin Tasks
Change Request Management supports all types of changes
System Landscapes
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Change and Transport System (SAP and non-SAP)Normal Change Urgent ChangeQuality Gate
Impl. Project Maintenance CycleProgram
Major Release Minor Release Urgent Functional Change
Emergency Change
3-6 months 1-4 weeks 1-3 days On request only
Bus. Requirement Request for ChangePrio 2/3 Incident
Business Strategy initiated Business User and IT initiated
Quality Approval
Prio 1 IncidentAlert
ALM: Change and Release ManagementCapabilities Summary
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Control impact : bundle changes for a joint deployment
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ZERO service impact caused by parallel changes! CHALLENGE: Overlapping projects lead to potential downgrades in production
1 month 1 monthProject 2
Project 1
Initial Change (v1)
Further Development (v2) Downgrade
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Downgrade Protection
Downgrade Protection at all stages of the transport flow Change of an Object – Standard Cross System Object Lock available + logging of CSOL Deletion Export of a Transport Request – New Advanced Downgrade Protection with additional CSOL Check and
enriched Conflict Information and logging Import of a Transport Request – New Advanced Downgrade Protection with additional CSOL Check,
Tracking Cross Check and enriched Conflict Information and logging Customizable per logical system in a certain System Role
DEV QAS
SAP Solution ManagerSAP Solution Manager Project 1
SAP Solution Manager Project 2
Obj. A V2
2nd Change of Object A
Obj. A V1
1st Change of Object A Release Object A V1
Release Object A V2
Import Object A V2
…Protection at Change
Protection at Release
Protection at Import
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Version 1
ZERO service impact caused by parallel changes! CHALLENGE: Synchronizing Maintenance and Innovation is an Issue
1) Start of Release Development
2) Issue in Production – Fix required
3) Perform Correction in Maintenance
4) Transport fix to Production
5) Synchronization issue in DEV
6) Manual check for conflict
1) No conflict case: manual re-transport required
2) Conflict case: manual resolution with high effort
7) Back to regular maintenance operations
Version 1.1
Maintenance
Version 2
Innovation
High Synchronization Effort Required!
Version 2.1
Report XYZ
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Report XYZ
Version 1
ZERO service impact caused by parallel changes! SOLUTION: Automatic Synchronization between Maintenance and Innovation
1) Start of Release Development
2) Issue in Production – Fix required
3) Perform Correction in Maintenance
4) Transport fix to Production
5) Synchronization issue in DEV
6) Manual check for conflict
1) No conflict case: manual re-transport required
2) Conflict case: manual resolution with high effort
7) Back to regular maintenance operations
Version 1.1
Maintenance
Version 2
Innovation
Retrofit fully automates 90% of synchronization tasks between tracks!
Version 2.16) Automatic check for conflict
1) No conflict case: no action required - automatic transport
2) Conflict case: easy resolution through tool support (e.g. split screen)
Retrofit
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Business Process Change Analyzer
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BPCA – Customizing Change
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Thank youContact information:
Özgür Adıbelli Technical Quality ManagerSAP Turkiye I Anel İş Merkezi Saray Mahallesi Site Yolu Sokak I No:5 34768 Ümraniye / Istanbul I TURKEY T +90 216 6330492I