solution focused smart tools for smb (small medium business) a profile “nothing is more terrible...
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Solution focused Smart tools for SMB (Small Medium Business)
A Profile
“Nothing is more terrible than activity without insight” - Thomas Carlyle
Challenges of SMB
Samples
Values we deliver
Why we are here
Tools and techniques
Our work
Let’s talk about“When I get ready to talk to people, I spend two thirds of the time thinking what they want to hear and one third thinking about what I want to say” ― Abraham Lincoln
Challenges of SMB“Nothing is particularly hard, as long as you divide it into small jobs “ - Henry Ford
Countless things demanding attention making it hard to do anything well
Most of the data are fragmented and unorganized
Recognizes “managing and getting better insights out of the data they already have” as their “top technology challenge.”
Most analytics packages are configured by default to provide mostly reports on vanity metrics rather than actionable metrics
Availability of affordable, customizable, quick to implement, lean BI and Analytics tools
What does that mean?
In spite of the difficulties, SMBs are realizing that effective BI and analytics can help them understand customer preferences, expand their market share, cut down cost, increase operational efficiency manifold and give them a competitive advantage even against the big players
Why we are here“If you don’t have a competitive advantage, don’t compete” - Jack Welchcan
What does that mean?
In other words, we recognize the need for bespoke solutions for the SMB sector and offer our experience and expertise to develop low footprint, quick and smart solutions using simple tools and modern techniques to deliver result
takes up any business problem as a project and engineers the right software solution specific to the requirement
A highly qualified team of engineers with complimentary background in the disciplines of Civil, Mechanical, Management and Data Science
An unique experience of developing software tools in diverse industry verticals e.g. Retail, Manufacturing, Telecom, Construction from small to big spanning over 3 decades
Choice of most appropriate tooling for solutionAn always on learning competency in technology
Values we deliver“Success has a simple formula: do your best, and people may like it” - Sam Ewing
Consolidate fragmented informationExtract key figures and summaryIntegrate business operationsProvide active business controlsMIS & Dashboard reportsInsights through analyticsCustomize as requiredLean solutionData transparencyFast turn aroundMake your business easy
Weare trustworthy
WeKeep raisingthe bar
Weconsistently deliver
Wesucceed together
Tools & Techniques“Excel is a beautiful thing—it’s immediate, scales from simplicity that almost anyone can use to analytics lite that many business units push to the limits.” - Steve Cormier
Microsoft ExcelMicrosoft AccessUser formsVBA MacrosIntegration with 3rd party librariesCell level security
MIS & BI Analytics
R & Weka platformR for ExcelSegmentation & ClusteringPredictive modelingIntegration with 3rd party
packages
Our Work“It is through accomplishment that man makes his contribution and contribution is life's greatest reward” – John Portman
Garment Distributors MIS
Poll Survey AnalysisDealer Analytics
Interior Designers MISVoice of
Customer Analysis
Manufacturing Defect Prediction
Recharge Analytics
<< Click on the pictures below to see details >>
Telecom Dashboard
Questions from you“My greatest strength as a consultant is to be ignorant and ask a few questions” - Peter Drucker
• Now ?• Later ?
Anindita MaitraM: 98364 9669061/25 Moore AvenueKolkata – 700 040www.projene.com
Anindita Maitra B.E (Civil), M.B.A, A.M.I.E, Chartered EngineerKajal Das B.M.E, PMPDebabrata Dutta B.Tech (Mechanical)Sajal Kumar Das B.E (Civil), A.M.I.E
Thanks for being with us “I can no other answer make, but, thanks, and thanks” - William Shakespeare
There are no traffic jams along the extra mile that we walk…
Dealer AnalyticsCustomer – Telecom OperatorDealer sales and trend Analysis Find out TopX & BottomX dealers based on net
sales and derive trends
Subscriber spent Analysis Analyze subscriber spending pattern based on
recharge amount and derive trends
Top & BottomX Analysis Channel performance Subscriber values
Summary Dashboard Monthly sales for all channels Comparison with last month Distribution by geography Average channel performance Sales vs subscriber summary view for all channels
Business Outcome Measure dealer performance Ready sales statistics Identification of risky dealers Insight into subscriber behavior
Voice of Customer AnalysisCustomer – BPO Call CentreRepeat Call Analysis Find out repeat callers and their call resolution
details
Total Call Analysis Analyze call distribution among types-sub types-
wrap ups
Top & BottomX Analysis Identify performance of operation by the ability
to handle calls against various attributes (e.g. skill, wrap up etc.)
Detailed Analysis Detailed call distribution and analysis across
types-sub types-wrap ups-agent-skill set drilled down
Business Outcome Identification and quantification of customers
who are logging calls repeatedly Identification at a granular level of wrap ups that
are involved for the calls from the customer Helps deciding on the resolution path for
customer satisfaction
Recharge AnalyticsCustomer – Large Telecom OperatorRecharge Analytics Design targeted marketing campaigns by
recharge-consumption based segmentation for Prepaid customers
MethodologyGrouping of subscribers into various segments based on their behavioral values using K-mean cluster analysis
recharge values, call values, SMS expenditure, Internet expenditure
Business Outcome “if you recharge more than Rs.50/- get 10%
immediate bonus and 20% discount on calls to a relevant destination.”
Top-up Rs.100/-and get one ringtone for free Can target sleeping subscribers , for example:
“recharge more than Rs.200/- and get 10% bonus on all recharges during the next month.”
Telecom DashboardCustomer – Telecom OperatorTraffic Analysis Data source wise (IN,MSC,SMSC) usage
details
Revenue Analysis Revenue source wise
(Prepaid,Postpaid,IN,Tap) revenue details
Reconciliation Traffic comparison between any 2 sources
Roaming Partner analysis by revenue
Recharge Analysis Voucher performance Service performance Daily growth metric
Dashboard Key KPIs and Metrics
Business Outcome Complete functional coverage Ready visibility Ease of further customization
Poll Survey AnalysisCustomer – Major political partyCaste Analysis Caste distribution of population across
geography
Issue Analysis Analysis of development needs
Candidate Analysis Analysis of relative strength of aspirants
Position Analysis Analysis of position holders(BDO, Advocate
etc.) and their performances
Business Outcome 360 degree view of electorate and
candidates Identification of development needs Aids in formulating poll strategy
Manufacturing Defect PredictionCustomer – Major Automobile ManufacturerDefect Analysis Identification of casting defects based on
combination of process parameters
Prediction of defects in casting production Build prediction models using training data Compare models and identify most suited
model Identification of defective components
based on predictive models
Business Outcome Reduction in inspection costs Quality improvement Identification of sensitive process
parameters Improved control on production process
Garment Distributors MISCustomer – Distributor of branded garments
Customer & Supplier Register Product Catalogue Order Management Stock Management Billing & Invoicing Payment & Receipts Integrated Accounting Returns Management Ad hoc Query & Reports Dashboard Power Features Security Features
Business Outcome Cash flow control & management Sales channel evaluation Optimum stock maintenance Improved operational efficiency
Interior Designers MISCustomer – Interior Designer of Major Banks Estimates Powerful BOM item creation
from raw materials Estimate vs Actual variance
analysis Transaction accounting Project Profitability Analysis Integrated Accounting Ad hoc Query & Reports Dashboard
Business Outcome Cash flow control & management Vendor evaluation Just In time business control Improved operational efficiency