solution details sap® billing and revenue innovation management rapid-deployment solution

Solution Details

SAP® Billing and Revenue Innovation Management rapid-deployment solution

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Contents

Introduction to SAP Rapid Deployment Solutions

Overview of the Solution

Solution in Detail Customer and Contract Creation for postpaid services Use service, create invoices and pay for postpaid service Customer and Contract Creation for prepaid services Use service and manage balance and financials for prepaid service Termination of a prepaid service and closing of the prepaid account Refill prepaid account via voucher activation

Service Delivery

Technical Details

Introduction to SAP Rapid Deployment Solutions


Today’s reality…

“

“

Statistics state that up to 70% of IT projects run late, over-budget, or do not meet planned goals…Consequently, implementation risk is a critical factor…From “Introducing Packaged Solutions” by Michael Krigsman

Now when companies think about implementing an application, they really want to implement an integrated solution. Henry D. Morris, Senior Vice President of Worldwide Software and Services, IDC

Customers today want choices in how they scope, configure, and deploy business software. Peter M. Russo, Managing Director of Pierre Audoin Consultants


You want to…

… ensure the most predictable and fastest time to business value

… deliver the integration the business demands to start and grow without compromises

… choose from a modular ready to use portfolio of solution, deployment and pricing options


SAP and a global partner ecosystem offer Rapid Deployment Solutions to meet specific business needs…

Software

Quickly address the most urgent business processes

Content

SAP best practices, templates and tools make solution adoption easier

Enablement

Guides and educational material speed end user adoption

Service

Fixed scope and price provides maximum predictability and lowers risk

SAP Rapid Deployment Solutions

Service

Software

Enablement

Content

RAPID DEPLOYMENT

SOLUTIONS


… which allow predictability, out-of-the-box integration and adoption choices as business demands

Predictability Fast value in days/weeks Fixed cost and fixed best practice scope

Integration Integrated start and growth options Immediate and future IT and business processes

landscape integrity

Choice Modular packages to meet specific business needs

and allow individual adoption paths Flexible licensing and deployment options

SAP Rapid Deployment Solutions


Why have customers chosen SAP Rapid Deployment Solutions?

8

Weeksto go-live

15%

Reduction in project costs

4

Week implementation


Delivered by SAP or qualified partners

Large Global Partner Ecosystem maximizes availability of and choice within the Rapid Deployment Solutions portfolio

System integrators and value-added resellers provide industry and LoB specific capabilities and expertise

Cloud partners provide the deployment options to match your business needs


SAP Rapid Deployment Solutions define a new standard for business solution adoption across the SAP Portfolio

On demand

On premise

On device

Deployment

Business Solutions

Analytics

Technology

Solution Portfolio Industry & LoB

HANA

Mobility

Innovations


SAP Rapid Deployment Solutions support all use cases along your adoption path

From zero to ERP baseline in one goIndustry & geography-ready

New business and user capabilities – that fit with your existing footprint

LoB or industry-specific, mobile, business analytics, collaboration

Start

Grow, extend, innovate

Predictability Integration Choice


Get the most out of your business – NOW!

Quickly meeting your most pressing business needs on unprecedented predictability to adopt and manage business solutions

Enabling strategic business adoption paths with out-of-the-box integration for start and grow options as your business demands

Giving choice by providing a modular and well defined portfolio of solution options together with a Global Partner Ecosystem

Overview of the solution


Business challenges There is a solution The SAP® Billing and Revenue Innovation

Management solution enables you to define innovative tariffs and launch new business models quickly. With the rapid-deployment solution, you can set up a baseline solution for your specific implementation more quickly than a traditional approach allows.

Rapidly setup the baseline for your next-generation billing platform

Marketing and sales: Inability to adapt quickly to support sophisticated pricing models and multifaceted revenue relationships

Customer service: No clear visibility of the complete customer financial relationship and an inability to make decisions to increase loyalty

Finance and billing: Lack of integrated financial systems means longer DSO and reduced customer profitability

Partner management: Inability to offer compelling revenue share terms to partners to attract them and increase the value of an offering


Business process scope covered

Pricing,Rating,

Charging

Revenue & Expense

Management

Invoicing & Payment

Statements

Customer & Partner

FinancialCare

Accounts Payable

Accounts Receivable

SAP Convergent Charging

Customer Billing Process

Partner Payment Statements*

SAP Convergent Invoicing

Revenue Management Credit Management* Online Bill Presentment*

SAP Customer Financials Management

Financial Customer Care* Collections Management Dispute Management*

SAP Customer Relationship Management

Service Pricing & Modeling

Real-time Rating Partner Revenue Share

Calculation* Online Account Balance

Management

* Not part of the processes configured with this RDS


Business benefits Measurable success

Customer churn Time to market for new pricing and revenue share

offers Average revenue per user Revenue share for new products Days sales outstanding (DSO)

Benefits for you

Marketing and sales: Create and launch market-beating offers faster than the competition

Customer service: Enjoy a 360-degree view of the customer relationship with full detail, leading to quicker service and more satisfied customers

Finance and billing: Gain comprehensive control of the entire order capture and billing chain with automated operation

Partner management: Calculate and report flexible revenue share terms in a timely and accurate manner

Customer and Contract Creation for postpaid services


What’s included Business benefits Simple creation and change of customer master

data in a Web UI. Capturing customer orders in the CRM Interaction

Center using configurable pre-defined postpaid products

Automated creation of customer contracts for the services the customer has subscribed to

Integrated and flexible distribution of master and transaction data to the SAP Convergent Charging, SAP Convergent Invoicing and SAP Customer Financials Management

Customer and Contract Creation for postpaid services: scope and benefits

A new customer wants to subscribe to a postpaid service of the company. For this he calls the companies call center and is routed to a call center agent. The agent recognizes that the customer is new. So first a new customer master record is created - capturing all relevant customer data like name, address, bank or credit card data. Assuming that the customer has already decided which postpaid service he/she wants to use, the call center agent creates a order for the customer. In this order the agent defines which service (product) the customer wants to subscribe to. Depending on the product additional configuration options are available for the customer and need to be selected by the call center agent. After the selection is completed, the order is submitted to the fullfillment systems and based on the selected product a customer contract is created. While this happens the relevant master and transaction data of the contract is distributed to the relevant backend systems.


In the system

<Scope Item/Screen shot>Key process flows covered Create new customer Create new order for existing

postpaid product Submit order and create contract

Order Creation in CRM Interaction Center

Use service, create invoices and pay for postpaid service


What’s included Business benefits Flexible charging of the created usage (using the

predefined product definition / charge plans) Billing and Invoicing of the charged items

according to configurable rules in SAP Convergent Invoicing

Automatic integration with SAP Customer Financials Management

Use service, create invoices and pay for postpaid service: scope and benefits

Usage of a postpaid service by the customer leads to the creation of usage data records which are provided to the SAP Convergent Charging system to do the rating and charging for this usage SAP Convergent Charging provides flexible, rule based charging. After passing SAP Convergent Charging the rated events are sent to SAP Convergent Invoicing to create the final invoice and to do the A/R posting. SAP Customer Financials Management provide multiple capabilities for A/R processing. In this particular case the open item is not paid by the customer, gets overdue and thus a dunning letter is sent to the customer, who then pays his/her outstanding debt.


In the system

Key process flows covered

The customer starts using the service and usage activity is simulated and provided to SAP Convergent Charging

At the end of the bill cycle an invoice is generated including all one-off charges. With this all counters (e.g. for free SMS) are reset.

The customer receives a bill – which is posted to the A/R and transferred to the general ledger. The customer has selected "Bank Transfer" as payment option, but does not pay his bill in time. The outstanding debt enters the dunning procedure. After the first dunning step the customer pays.

Customer and Contract Creation for prepaid services


What’s included Business benefits Simple creation and change of customer master

data in a Web UI. Capturing customer orders in the CRM Interaction

Center using configurable pre-defined prepaid products

Automated creation of customer contracts for the services the customer has subscribed to

Integrated and flexible distribution of master and transaction data to the SAP Convergent Charging, SAP Convergent Invoicing and SAP Customer Financials Management

Customer and Contract Creation for prepaid services: scope and benefits

A new customer wants to subscribe to a prepaid service of the company. For this he calls the companies call center and is routed to a call center agent. The agent recognizes that the customer is new. So first a new customer master record is created - capturing all relevant customer data like e.g. name, address. Assuming that the customer has already decided which prepaid service he/she wants to use, the call center agent creates a order for the customer. In this order the agent defines which service (product) the customer wants to subscribe to. Depending on the product additional configuration options are available for the customer and need to be selected by the call center agent. After the selection is completed, the order is submitted to the fulfillment systems and based on the selected product a customer contract is created. While this happens the relevant master and transaction data of the contract is distributed to the relevant backend systems.


In the system

<Scope Item/Screen shot>Key process flows covered Create new customer Create new order for existing

prepaid product Submit order and create contract

Order Creation in CRM Interaction Center

Use service and manage balance and financials for prepaid service


What’s included Business benefits Flexible charging of the created usage (using the

predefined product definition / charge plans) Automatic integration to SAP Convergent

Invoicing and SAP Customer Financials Management

Use service and manage balance and financials for prepaid service: scope and benefits

Consumption of a prepaid service by the customer leads to the creation of consumption data records which are provided to the SAP Convergent Charging system to do the rating and charging for this consumption. In addition additional prepaid related processes (like reducing the prepaid balance) are executed. SAP Convergent Charging provides flexible, rule based charging. After passing SAP Convergent Charging the consumption send to SAP Convergent Invoicing and SAP Customer Financials Management to do the required financial and postings.


In the system


The customer starts using the service and usage activity is simulated and provided to SAP Convergent Charging

SAP Convergent Charging deducts the calculated charges from the available prepaid balance SAP Convergent Charging sends the details on the usage to SAP Convergent Invoicing and SAP

Customer Financials Management to do the required financial postings.

Termination of a prepaid service and closing of the prepaid account


What’s included Business benefits Automatic closing of prepaid accounts if they are

not used for a specified period of time. Rule based execution of the required follow-up

process in Contract Accounts Receivable and Payable

Termination of a prepaid service and closing of the prepaid account: scope and benefits

Termination of a prepaid service and closing of the prepaid account supports the automatic processing of prepaid account which are not used for a specified period of time. The system recognizes this fact and closes the prepaid accounts automatically. The closing of expired prepaid accounts is realized in SAP Convergent Charging. Closed prepaid accounts are not longer available for further use. Closed accounts may or may not have a zero balance, that needs to be analyzed, adjusted and written off before posting to the company's balance sheet.


In the system


Automatic closing of prepaid accounts if they are not used for a specified period of time. Manual clarification how the handle the outstanding balance of the prepaid account. Writing off the outstanding balance.

Refill prepaid account via voucher activation


What’s included Business benefits Integrated refill process for voucher-based refill

(and others) Transparent audit trail of refill amounts across the

different parts of the solution

Refill prepaid account via voucher activation: scope and benefits

Refill prepaid account via voucher activation supports the use of a voucher to refill the balance of a prepaid account. Such activation is often done with the help of Voucher Management Systems which ensure that each voucher is only used once. In the SAP Billing and Revenue Innovation Management solution this specific refill process starts when the third-party Voucher Management System (which is simulated) informs the SAP Convergent Charging solution that a prepaid account is to be refilled with a certain credit. This trigger initiates all required follow-up processes in SAP Convergent Invoicing and the SAP Customer Financials Management to correctly record the amounts so that they are correctly posted to the general ledger.


In the system


Increase of available credit in SAP Convergent Charging Transfer detail information for processing to SAP Convergent Invoicing and SAP Customer Financials

Management Process the detail information and create the appropriate general ledger posting

Service Delivery


Deploy solution content Validate core end-to-end

business scenarios Key User Enablement

Fully functioning landscape Baseline configuration can be

used for further fit/gap analysis.

Deploy solution content in less than 6 weeks

Start Implement DeltaDeploy

Expectations

1 3

Project management Kick-off workshop participation Preparing technical

infrastructure

Mutually-approved scope document

Standard design-based project leveraging the content of the rapid-deployment solution for accelerated blueprint and realization

2

Results

Rapid deployment of billing and revenue innovation management


Pre-defined Services for Rapid Deployment Solutions

Your path to executable processes: fast, efficiently and at predictable cost Fixed-price Implementation Services Pre-defined Project Methodology Ready-to-use Accelerators

Start Implement DeltaDeploy1 32

Project management Kick-off workshop participation Check of technical infrastructure

Accelerators / Deliverables Consulting Delivery Guide Project schedule WBS Service Delivery Model, roles and

responsibilities Request for consultants template Process descriptions Process-flow-documents Kick-off presentation Consumption Guide Pre-delivery requirements and

checklist

Note: This slide represents a typical deployment. Exact details may differ according to solution.

Implementation/Configuration Test of deployed processes

Accelerators / Deliverables Installation guide Solution Documentation Solution Manager content Best-Practices content

(pre-configuration) Configuration activities Consulting Delivery Guide Implementation Content

Standard design-based project leveraging the content of the rapid-deployment solution for accelerated blueprint and realization


Configuration Guide

Scoping Questionnaire

Kickoff Workshop

Project Schedule

Support PortalCheck Lists

Rapid Deployment - Available Assets

Start Deploy solution content1 2



Rapid Deployment - Key Activities

Prepare Project

Kick off workshop

Select Options

Check Installation

SAP involvement Customer involvement

Activate Solution

Confirm Solution

Acceptance Testing

Enable Key Users

Set up Customer Data

Transport


Start Deploy solution content1 2


What’s included – Service scope

Deploy solution content in less than 6 weeks

Leverage the SAP Services organization to deploy a baseline configuration of six comprehensive order-to-cash business scenarios, participate in a targeted fit–gap analysis of business areas requiring specific adaptation, and educate your team on the order-to-cash solution as a preamble to an efficient and cost-effective full implementation.

A special step-by-step guide describes each activity during the deployment


What does SAP deliver? What do you have to do? Licensee specific authorizations Provide the IT infrastructure (hardware) Install SAP ERP 6.0, EHP6 industry switch FICAX (or IS-T); SAP CRM

7.0, EHP2; and SAP Convergent Charging 3.0, SP 3 on the development and quality environments

Conduct end-user training and change management Performance and integration testing Data migration Localization and individualization (forms and interfaces) Authorization Transport to the quality and test systems Enhancements, developments (including custom and software

developments) Interfaces to other systems Performance and integration testing Any changes required because of pre-existing licensee specific

enhancements or developments Any changes that are required because of industry specific functionality

or requirements for country specific localization Any formal SAP education classes or other offerings from SAP

Education and change management Any design of migration and archiving strategy

Key deliverables

Technical Installation check Initial review workshop to confirm pre-defined

requirements and assumptions Baseline pre-configuration deployment related

deliverables : Work Breakdown Structure with schedule, baseline pre-configuration test scripts and acceptance documents

Activation, configuration and unit tests of baseline pre-configuration

Initial knowledge transfer to key customer users upon baseline pre-configuration content


Project team: SAP

SAP Project Lead Serves as a central contact person, from project

initiation to going live and support On the SAP side, responsible for functional project

management, coordination, support and coaching of the customer’s project manager, and so on

SAP Consultants Responsible for implementation of the agreed upon

scope for the rapid-deployment solution


Project team: customer

Leading Project Manager Serves as a central contact person, from project initiation

to going live and support On your side: responsible for functional and commercial

project management, coordination, overall project controlling, preparation of steering committees, and so on

Basis staff Especially responsible for the installation and administration

of the development and productive system landscapes

Functional department staff / key user Responsible for workshops, questions from SAP,

end-user training, and possibly as a power user for simple configurations

Specialized Staff (Optional) Responsible for further specialized areas such as customization and configuration

Technical Details


Software requirements

Software Product Version:Enhancement package 6 for SAP ERP 6.0 - SP03 and higherEnhancement package 2 for SAP CRM 7.0 - SP03 and higherSAP Convergent Charging 3.0 SP03 and higher

Hardware, Operating System, Database:According to availability of the Products listed above: For details please check: http://service.sap.com/pam


System landscape

ERP ServerERP Server Convergent ChargingConvergent Charging

Enhancement Package 6 for SAP ERP 6.0

Enhancement Package 6 for SAP ERP 6.0

SAP Convergent Charging 3.0

SAP Convergent Charging 3.0

CRM ServerCRM Server

Enhancement Package 2 for SAP CRM 7.0 -

CRM Application Server JAVA


CRM Application Server JAVA


CRM Application Server ABAP


CRM Application Server ABAP

ERP Server has to be configured with a specific Business Function Set.

The Business Function Sets supported by the rapid-deployment solution are- TELCO Telecommuncations- FICAX High Tech

>

SAP Rapid-Deployment solutionsThe fastest way to run your business better

solution details sap® billing and revenue innovation management rapid-deployment solution

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