solman_rmsp10_sh_11-15-13.pdf

SAP Solution Manager 7.1: What’s New in Support Package 10

© 2013 SAP AG. All rights reserved. 2 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement © 2013 SAP AG. All rights reserved. 2 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Disclaimer

This presentation outlines our general product direction and should not be relied on in making a

purchase decision. This presentation is not subject to your license agreement or any other agreement

with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to

develop or release any functionality mentioned in this presentation. This presentation and SAP's

strategy and possible future developments are subject to change and may be changed by SAP at any

time for any reason without notice. This document is provided without a warranty of any kind, either

express or implied, including but not limited to, the implied warranties of merchantability, fitness for a

particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this

document, except if such damages were caused by SAP intentionally or grossly negligent.


8,000 SAP Solution Manager 7.1 are now Live!

8,000 SAP Solution Manager 7.1 live, growing at 300

per month

7,300 Participants in EGIs and Live Expert Sessions for

SAP Solution Manager

26,600 Copies of SAP Solution Manager books sold

24,800 Downloads of SAP Solution Manager Mobile

Apps (40 % SAP System Monitoring)


Change

Build SAP Like a Factory Run SAP Like a Factory

Business Process Monitoring

and Analytics

Monitoring of Systems, Technical

Scenarios and End User Experience

Build

Execution

Test

Execution

Deployment

execution

Build Mgmt.

Test Mgmt.

Release &

Deployment

Management

Design Mgmt.

IT Service Management

Minor Release

Urgent Change

IT Portfolio and Project Management

Project

Portfolio

Major Release

SAP Solution Manager:

Integrated IT Management for the New Innovations

Business

Requirement Enhancement

Incident

Problem

Request for

Change Single Source of Truth

Single

Source

of Truth

Service Request


Strategy: Business Transformation in Major Releases Continuous Improvement in Minor Releases and Changes

Invest

Return on

Investment

Business

Transformation [Business Case/KPIs]

Build [Major Release]

Run and

Measure

Continuous

Improvement [Minor Release,

Change]

Business Relationship

Management

2 per Year (biannual cycle)

12-52 per Year (monthly to weekly cycle)


White Paper Two Value Releases Per Year

Plan Two Major Releases with SAP innovation as foundation in parallel to Minor Releases

Manage dual-track landscapes for Major and Minor Releases in parallel

Avoid, improve, and reduce custom code

Only adjust and test what matters with Regression Test Automation

Perform updates with near-zero downtime

White Paper

https://service.sap.com/~sapidb/012002523100009359122013E

https://service.sap.com/~sapidb/012002523100009359122013E/


SAP Solution Manager Keeps Pace with SAP’s Product Strategy

Mobile

Database &

Technology

Cloud

Analytics

Applications

BI/Analytics

Middleware

Core ERP +

Suite

2010 2015

SAP’s Addressable Market

SAP Solution Manager manages SAP innovations

SAP Solution Manager

Applications Analytics Mobile Database &

Technology Cloud

This is the current state of planning and may be changed by SAP at any time.


The Right Time is Right Now!

Go directly to SAP Solution Manager 7.1

Do not invest in a release (7.0) in which SAP does not provide new innovation

Use your next maintenance window to perform the upgrade

Reduce your maintenance effort

No need to implement any Support Packages as upgrade prerequisite

Go to the latest SAP Solution Manager 7.1 stack in one shot

Benefit now

SAP Solution Manager 7.1 is ready for prime time

Most new developments can be selectively adopted at your own pace

Mainstream maintenance for SAP Solution Manager 7.0 ends on 12/31/2013!


SAP Solution Manager 7.1 SP10

Build SAP Like a Factory Innovations

Key Needs Key Innovations

Solution

Documentation

Improve documentation of process

variants and improve analyses for

Reverse Business Process

Documentation (RBPD)

Improved documentation of process step variants

More flexible assignment of logical components on interface

steps

Services tab function in solutions

Test Management Improve text execution Streamline the creation of composite test cases with

Component-Based Test Automation (CBTA)

IT Service Management Improve ITSM and Service

Management capability

Service Provider and Service Catalog

Guided Procedures and Task Management

Change Control Management Enhance flexible, validated and

compliant change management

processes

New, central CTS infrastructure (cCTS)

Quality Gate Management (QGM) based on Tasklist and

central Change and Transport System (cCTS) infrastructure

Harmonized infrastructure for ChaRM and QGM

New downgrade protection capabilities

Enhanced flexibility for ChaRM processes

Change Diagnostics improvements

Custom Code Management Management and optimize custom

code

Enhanced integration with new info sources and tooling, e.g.

usage and procedure logging and ABAP Test Cockpit



Run SAP Like A Factory Innovations

Key Needs Key Innovations

Application Operations • Provide complete coverage of the entire

end-to-end customer solution, including SAP

HANA, mobile and cloud

Root Cause Analysis and Technical Monitoring for

mobile and in-memory

Enhanced BI, PI, and Interface Connection monitoring

Job Monitoring integrated into system monitoring

Improved Interface and Connection Monitoring

Message Monitoring

Business Process

Operations

• Make business processes more efficient and

effective with Business Process

Improvement methodology

SMSY replaced by Landscape Management Database

Extended business process analytics and dashboards

Job Control Center added to Operations Control

Center

Improved Business Process Monitoring setup

Enhanced guided self services

Dashboards • Provide a management scorecard of

important benchmark KPIs

New management dashboards

Executive Scorecard (provided to customers on a

project basis)

Solution Manager

Configuration

• Simplify configuration of SAP Solution

Manager, managed systems, and technical

monitoring

Automated managed system configuration and

monitoring setup

Support of mass changes

Next Steps

SAP Solution Manager 7.1 SP10:

IT Portfolio and Project Management

Integration with SAP Solution Manager


IT Portfolio and Project Management and SAP Solution Manager

Integration

Integration of

cProjects with SAP

Solution Manager

projects:

• Manages resources,

time and project phases

• Records times for

changes and report back

to tasks for the Program

Management Office

• Supports Agile

development

methodology



IT Portfolio and Project Management and SAP Solution Manager

Integration


cProjects tasks can be assigned to SAP Solution Manager transaction types

cProject

Integration

Task

SAP Solution

Manager

Change

Request

Next Steps


Test Management


CBTA enables your Business Analysts to build component-based test scripts which are

highly flexible and easy to maintain

Test Automation with SAP Solution Manager 7.1 SP10

Component-based Test Automation (CBTA) Innovations

Component-based Test Automation (CBTA)

Functionality:

– CBTA test scripts are composed by reusing SAP delivered

default components and customer specific screen

components

– Fast repair of damaged test scripts

– CBTA Test Creation Wizard for test script creation by

Business Analysts

– Supported UI technologies: SAP GUI, SAP CRM Web

Client, ABAP Web Dynpro (SP10), Java Web Dynpro

(SP10), SAP NetWeaver Portal (SP10) & SAP GUI for

HTML (SP10)

Availability:

– Availability: with SAP Solution Manager 7.1 SP07

– License: included in SAP Enterprise Support contract

Business Analyst

Quotation Sales Order Delivery

CBTA – Test Creation Wizard

CBTA – process flow analysis

CBTA – Test Components and Test Script

Business

Process

../900_Rollout_CDs/mySAP_ERP_CGV_Rollout_CD_intern/1_Corporate_Governance/MIC/P2P_3_Purchase_Requisition.ppt

../900_Rollout_CDs/mySAP_ERP_CGV_Rollout_CD_intern/1_Corporate_Governance/MIC/P2P_4_Purchase_Order_Processing.ppt

../900_Rollout_CDs/mySAP_ERP_CGV_Rollout_CD_intern/1_Corporate_Governance/MIC/P2P_5_Goods_Receipt.ppt


CBTA in SAP Solution Manager 7.1 SP10 Detailed feature list

Supports automation of UI technologies: SAP GUI, SAP CRM

Web Client, ABAP Web Dynpro (SP10), Java Web Dynpro

(SP10), SAP NetWeaver Portal (SP10) & SAP GUI for HTML

(SP10)

Enables custom function creation using Runtime Library

Manager

Debugger – Enables step by step execution of a component

based test case

Self-check in SAP Solution Manager to validate CBTA setup

and configurations

Wizard enables easy setup of CBTA

Improved Process Flow Analyzer controller

– Pause/Resume

– Generate output parameter while recording

– Toggle view to docked to the top of the screen

– Enables smart validation steps by configuring wait intervals


Business Process Change Analyzer

Automatic TBOM Generation with SAP Solution Manager 7.1 SP10

Semi-Dynamic TBOM generation approach

BPCA

TBOM

Background

Job

UPL Filter

for BPCA TBOM

generation

UPL Data in PRD

system

(Usage and Procedure

Logging of ABAP

objects at Kernel level)

Semi-dynamic TBOM

No manual effort through

background processing (overnight)

High precision

Repeatable at any time

In the past, dynamic TBOMs were created by recording user actions or existing test scripts with substantial

effort

A new type of TBOM is introduced in SAP Solution Manager 7.1 SP10 – “Semi-Dynamic TBOMs”

Semi-dynamic TBOMs can be created automatically

A background job can be triggered where a source code scan is performed on managed system and

unused objects are filtered out (based on Usage and Procedure Logging – UPL data)


BPCA - TBOM Generation Dynamic vs. Semi-Dynamic TBOMs

Level nn

Level 4 Level 3 Level 2 Level 1 Start

Transaction

T-Code

Object Object Object Object Object

Object Object Object Object

Object

Object

Object Object Object Object

Object

Object Object Object

Object Object

Object

Object

Object Object Object

Object

Object Object

Object Object

Object Object Object Object Object

Semi-

Dynamic

TBOM

…

Dynamic

TBOM

Run automatically

Contains objects of ABAP call

hierarchy up to 999 levels which has

been used during specified period

Recorded from user actions or test

script run

Contains all objects that are actually

used during recording of the TBOM.

No limitation regarding level in call

hierarchy.

ABAP call hierarchy

Object Object

Object

Object

Object

Object


Test Scope Optimization in SAP Solution Manager 7.1 SP10

New Functionality:

New graphical summary screen

showing the result summary of test

scope optimization

Test Scope Recommendations based

on the test scope optimization results in

further optimization possibility

Improved performance of analysis run

and test scope optimization to handle

large change events


IT Service Management Next Steps



Innovations in IT Service Management - 1

Custom fields in ITSM BW Templates

Enhanced Status schema

Email inbound inbox in Dispatcher Role

Service Catalog

‘My Messages’ Widgets

Issue Management integration

Substitution of Business Partners

Enhanced Task Management

Knowledge Article converting in pdf documents

Search usability improvements (attachments, new search attributes)

Single Point of Contact

Configuration Item (CI) authorization via Org. Model & Extended

business partner Management with Landscape Management Database

integration



Innovations in IT Service Management - 2

Plausibility check for business partner data entry

Enhanced SAP component selection

SAP Notes Assignment Block in Requester UI

Single sign-on using SAP Service Marketplace Certificate

End user widget for messages of own organization

Substitution function in message widgets.


Service Request Fullfillment Business User

Select offered

Service

Split Service Order

(auto) Process tasks

Auto

Dispatch to

Service

teams

Complete

Service

Request

Create

IT Service

Order

Request Fulfillment with:

Service Request Checklist or

Enhanced Task Management

(Auto)Split in Sub

Items:

Service Request

Material requirement

License requirement

Services from Service

Catalog Management

Use multiple

inbound

channels.

Self Service

UI , Email,

Telephony

Approve

Service

Order

Use SAP

Workflow

Use Org

Management

and SAP

Business Rule

Framework

(BRF+)

Service Order Management


Innovation for IT Service Management

Service Catalog

Simplified Service Catalog in Enduser UI

Select from available Service products

Find detailed service information

Easy guided procedure to process service order

Service Order specific questionnaires

Service Delivery

Approval of Service Order

Service Order product could contain:

– Service Request

– Material

– Licenses

Service Fulfillment

Integrated in Service Request Fulfillment process

New pre-configured process to enable Service ordering (like product ordering in SAP ERP)


Change Control Management Next Steps



Innovations for Change Control Management

New developments reduce costs and increases the traceability, speed and accuracy of production

support releases

Close collaboration with customers resulted in the following

improvements:

New central Change and Transport System (cCTS) Infrastructure

– Downgrade check enhancements

– ChaRM „Flex“ enhancements

Quality Gate Management (QGM) based on Tasklist and cCTS Infrastructure

Tighter integration between Change Management and Project Management

Retrofit functionality for SAP BW

Change Calendar and Forward Schedule of Change

ChaRM and QGM entities in Change Diagnostics (Reporting)

Better tool support for cycle-independent development activities

Change Diagnostics enhancements for Object Reporting (Transports /

Transport Execution Analysis)



Change Request Management

• Predefined Change Management Workflows &

Processes

• Provides link between requirement and

implementation with full traceability

• Highly integrated in other SAP Solution Manager

functionalities

Quality Gate Management

• Establish Quality Gates with

Segregation of Duties

• Provides integrated and consistent quality process for all

operational units across all organizations

• One central build, test, and deployment plan for all projects

including their Quality Gates

Change Management with SAP Solution Manager 7.1 SP10

• Full control & transparency over change execution

• Fully integrated transport mechanism and change control system to manage

changes across technology stacks and application components

• Incorporates SAP’s best practices regarding transport management

• One source of truth to avoid and manage risks of application changes in a project

• Additional functions to increase consistency and minimize manual efforts

SAP’s Central Transport Management Infrastructure


Flexibility for Managing Changes and Transports

Reassign Changes including modifiable / released Transports to other Projects

Project A Project B

Assign / Decouple Transports Change Document / Change

Transport A

Transport B

Transport C

Assign external Transport requests

Assign modifiable / released Transport requests

Decouple modifiable / released Transport

requests

Changes can be easily reassigned

to another Change Request

Management project!


Flexibility when Importing Changes into Systems

Changes can be taken out of the Release and preliminary imported if required!

Changes assigned to

Change Cycle


Easier Bundling of

Transports

Enhanced Lock

Management

More Transport

Flexibility

• Bundling of transport requests

belonging to the same change

or belong together on parallel

transport tracks (transport

synchronization )

• Project assignment is

changeable (at any time and

in any status)

• Transport requests can be

reassigned between

collections

• Free lock definition

• Project-specific locks

• Local CTS can be switched

off (no more tunneling

possible)

Summary

The Advantages of the New Central CTS Infrastructure


Custom Code Management


Innovation for Custom Code Management Expanded Usage and Procedure Logging (UPL)

Usage & Procedure Logging gives you the needed

transparency on the usage of your custom code

• With BW reporting capabilities

• With full integration into SAP Solution

Manager

• Without additional effort

• Without performance impact out-of-the-

box

• Supporting all ABAP-based systems

• Catches any dynamically called ABAP

routines

• Supporting all ABAP procedure types

down to subroutines


Innovation for Custom Code Management Usage and Procedure Logging (UPL) integrated with SAP Solution Manager


Process Evaluation

UPL

Usage Information

Solution

Documentation

Assistant

INNOVATE UPGRADE

OPERATE IMPLEMENT

Custom Code

Lifecycle

Management

Custom Development

Management Cockpit

Business Process

Change Analyzer

Custom Code Apps

System

Recommendations

Next Steps


Application Operations


SAP Solution Manager 7.1 SAP Solution Manager 7.0

SAP Solution Manager:

History of the Monitoring and Alerting Infrastructure

Local

RZ20

Central

RZ20

SAP End-to-End Monitoring

and Alerting Infrastructure

ABAP ABAP SAP

J2EE SAP (ABAP,

Java, BOBJ,

SUP, HANA, …)

Non-SAP (IBM

WebShere,

Tomcat, MS .Net)

Scenario

based

Monitoring

System,

Database

and Host

Monitoring

PI Mon IC Mon

EE Mon BI Mon

Integration of SAP IT

Infrastructure

Management

Configuration

Management

Database

Monitoring

and Alerting

Integration

CMDB

Integration of

Business Process

Monitoring

Business Process

KPI Monitoring

Data Consistency

Management

Job Scheduling

Management

Business Process

Performance

Optimization

SP01

SP04

SP05 …

SP10


SAP Solution Manager SP10:

Innovations in System, Database, and Host Monitoring

Enhance System Monitoring for further SAP and non-SAP

components, for example SAP BWA and SAP BPC

Reduction of TCO to configure and operate System

Monitoring

– Automated reconfiguration in case of landscape

changes, such as added or removed SAP instances

– Mass maintenance for monitoring and alerting

configuration



Job Monitoring as a unified monitoring approach in SP10

Unified monitoring approach available with a dedicated

Job Monitoring Application and integration in

Unified Alert Inbox

Job Monitoring application is accessible via following

Solution Manager Work Centers

− Technical Monitoring

− Job Management

− Business Process Operations

Based on E2E Monitoring and Alerting

infrastructure, Monitoring including integration in

central Notification and Incident Management

Job Monitoring is possible from different point of views:

− Technical View e.g. Monitoring of all relevant Jobs

running at a certain group of Technical Systems

− Business Process View e.g. Monitoring of all necessary

for a certain Business Process Scenario

Job Monitoring Application

Unified Alert Inbox


Understanding the interface landscape with Interface & Connection

Monitoring in SP10

Interface Channel with human

understandable tags are used to

abstract from a concrete technical

implementation of interfaces

All relevant interface technologies

(RFC, WS, IDOC, PI, Flat File,

Gateway) are supported

Topology view allows to understand

layout and status of interface

landscape

Dashboard view provides clearly

structured overview regarding

most important metrics per

interface channel

Complete integration in E2E

Monitoring and Alerting

infrastructure and Exception

Management Cockpit Typical customer

interface landscape

Dashboard View

Topology View


Message Flow Monitoring as Bridge between Business and IT

Centralizes all information

relevant for application support

and business users in one

application

Hides complexity of different

integration layers participating in

single message flows

Provides business user friendly

integration visibility in complete

message flow (including functional

acknowledgements)

Supports B2B as well as A2A

integration scenarios

Message Flow Overview

Message Flow Details


Innovations for Technical Administration

IT Calendar

Display Quality Gate Management events and milestones in the IT

Calendar

Work Mode Management

Integrate Work Mode Management for Host level

Allow definition of customer-specific Work Modes

Guided Procedures

Integrate Guided Procedure Framework with CRM-based Task

Management

Service Availability Management

Define availability SLAs between the customer and service provider

Reporting functionality for communication between the customer and the

service provider



Guided Procedures to cut administration costs

Perform Route Cause Analysis and

alert resolution in a standardized and

controlled way powered by Guided

Procedures

Root Cause Analysis & Alert Resolution

Perform day-to-day operational

activities centrally in a guided and

reproducible way; execution is

triggered by IT Task Management

IT Task Management

Guided Procedure Guided Procedure


Service Availability Management to show value to business

Define and Maintain Service

Times agreed between

Business and IT

Provide actually measured

service times based on

− Work Mode Management

− Technical Monitoring

Maintain occurred service

outages including additional

information as status, business

impact, activities taken, reason,

category, …

Provide reporting for Service

Availability including

compliance to defined

thresholds

Is the single source of truth

for availability measurement

Maintain Service Times

Service Availability Reporting

Maintain Service Outages


Innovations for Data Volume Management (1/2)

Data Volume Management IT Planning

Dashboards:

Landscape-wide status on global strategy

fulfillment

Business Object Footprint:

Integrate Business Objects into DVM Hierarchy

Views

Template Management and Mass Roll-Out

Ship SAP templates on application specific

configuration (e.g. Basis, FI, CO, MM)

Allow customers to define their own templates



Innovations for Data Volume Management (2/2)

Performance Benefit by Data Volume Management

measures:

Automatic proposal for DVM activities to solve performance

issues in business critical solutions

Reporting on improvements after measures have been

implemented

Decision Maker:

Integration as guided procedure

Guided Procedures for DVM activities:

Define guided procedures for complex DVM project tasks, for

example:

– Document archiving requirements based on an SAP

checklist

– Documentation of business requirements for residence

times

– How to clean up archiving backlog due to data quality

issues

– …. This is the current state of planning and may be changed by SAP at any time.


Business Process Operations


Innovations in Business Process Monitoring

Configuration BPMON

configuration tool

Monitoring BPMON Application

Alerting BPMON Alert Inbox

Enhanced configuration tool

to adapt to MAI and support

unified use cases(e.g. job

monitoring)

New business process

monitoring application to

support unified user

experience

New BPMON Alert Inbox re-

using the MAI alerting

infrastructure

Existing BPMON

New with SP10


Reporting and Analysis Alert Reporting

Business Process

Operations dashboards

Alert Reporting (Reusing

MAI reporting infrastructure) Business Process Analytics

Innovations in Business Process Monitoring Existing BPMON

New with SP10


Business Process Monitoring based on MAI - example

New Monitoring Application

• Display of metrics from technical

monitoring propagated to the system on

which a business process is executed

• Display of technical metrics linked to

process steps

New Common Alert Inbox

• Display of metrics from business process

monitoring and technical monitoring

• Same alert post processing of technical

alerts and business process alerts


For SP10, customers are recommended to use the classical Business Process Monitoring to leverage all existing

BPMon functions. Solutions with BPMon on MAI can be configured as a prototype.

Special Note on Limitations for Business Process Monitoring based

on MAI with SAP Solution Manager 7.1 SP10

Not all functions from “classical” Business Process Monitoring are available yet for BPMon on MAI in SP10. Gaps are

planned to be closed with future SAP Solution Manager support package releases. The following functions are not yet

fully enabled in the new architecture:

• Not all data collectors are yet enabled for BPMon on MAI. On SP10, all monitors in the application monitoring

infrastructure and job monitoring are available for BPMon on MAI. Further data providers (Application Log, Update

Error, Other CCMSetc.) are planned be enabled in the future. In addition, alerting based on Analytics data is not yet

available in SP10

• BPMon Notifications: Text BAdIs cannot be reused yet and only fixed notification content without any option

for individual configuration

• BPMon mass maintenance function is not yet available (via the `Monitoring Object List´)

• BW Reporting for BPMon alerts is not yet integrated

• BPMon customizing copy is not yet available

• Migration of solutions from ‘classical BPMon’ to ‘BPMon on MAI’ is not yet supported (planned)

• Template functions are not yet integrated into MAI. Templates such as monitoring activities, analysis tools, alert

parameter sets and notification templates cannot be maintained for BPMon on MAI

Further Infomation


• A comprehensive learning

environment that allows the

creation of individual learning

plans and provides a

personalized learning

experience.

• Aggregated views on services

and educational elements

Home page:

service.sap.com/esacademy

News subscription

Contact:

[email protected]

Easily access SAP

Enterprise Support services

Up-skill professionals

Boost cross-functional

collaboration between the

business and IT units

How it can help What it offers Where to find more

The SAP Enterprise Support Academy is a

dedicated platform for simplified access to and

consumption of SAP Enterprise Support offerings

SAP Enterprise Support Academy Learning from Experts to Experts

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mailto:[email protected]


SAP Public Web

SAP Community Network www.sdn.sap.com/irj/sdn

SAP ALM Homepage

ALM on SCN

SAP Enterprise Support Information

http://service.sap.com/alm

http://www.sdn.sap.com/irj/sdn/alm

http://www.sapsupport.info/go/

SAP Solution Manager Homepage http://service.sap.com/solutionmanager

7.1 Ramp-Up Knowledge Transfer http://service.sap.com/rkt-solman

Guided Self Services

Solution Manager 7.1 Docs and Release Notes

SAP Solution Manager 7.1 Book (3rd Edition)

http://service.sap.com/gss

http://help.sap.com/solutionmanager71

www.sap-press.com

Further Information

http://www.sdn.sap.com/irj/sdn

http://service.sap.com/alm

http://www.sdn.sap.com/irj/sdn/alm

http://www.sapsupport.info/go/

http://service.sap.com/solutionmanager

http://service.sap.com/rkt-solman






http://help.sap.com/solutionmanager71

http://www.sap-press.com/




Take SAP Solution Manager 7.1 for a Test Drive

http://www.sapsolutionmanagerdemo.com

http://www.sapsolutionmanagerdemo.com/

© 2013 SAP AG. All rights reserved. 54 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

© 2013 SAP AG. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG.

The information contained herein may be changed without prior notice.

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.

National product specifications may vary.

These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind,

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