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SOLIDWORKS Enterprise PDM - Troubleshooting Tools

This document is intended for the IT and Database Manager to help diagnose and trouble shoot problems for SOLIDWORKS Enterprise PDM. Below are suggested troubleshooting tools:

How to Collect Support Information

This is an SOLIDWORKS Enterprise PDM built in functionality used to collect information about an Enterprise PDM vault into a single package. Usually this is the first level used to diagnose an issue. Right click on the vault and then click on the Collect Support Information.

When the Collect Support Information is selected the collect Support Information screen appears. This wizard collects information to help technical support diagnose problems with the SOLIDWORKS Enterprise PDM installation. Click the next button.

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Selecting next will bring up the Collection of Archive information which could include specific file and folders that need to be evaluated. Click next

The next screen allows for the creation of the file vault SQL database on the computer hosting the SQL server. The backup file cannot be transferred automatically to the support information package; copy it manually. To generate it the radio button Generate a backup to the following location (local path and filename): must be selected. Otherwise the SQL database will not be created as part of the support package. Click the Next button.

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If additional information needs to be communicated about the issue this screen allows is the place to fully describe the issue or provide other information. Click the next button.

All the information needed to create the package is now going to be created which will be emailed to the support Engineer. Click the finish button.

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When you click the Finish button the needed information is collected and zipped into the package. This zip file is what will be required to send for evaluation.

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Performance Monitor

Is a Windows application, PerfMon, that examines how programs you run affect your computer's performance using performance counters, event trace data and configuration information. The PerfMon is a tool used to monitor local or remote system performance. It shows how to dynamically create timers, context menus and graphic displays. For the SQL Server is recommended to use the counters provided in Knowledge Base Solution S-025698 below. The counters listed below should be used to conduct a performance baseline of Microsoft SQL Server. The baseline should be conducted for a typical workday and repeated every few months. The time interval should be set for either 15 or 30 seconds. The performance monitor can be run on the SQL or another server. Running the performance capture on the SQL server will increase the resource usage. - Memory Available Mbytes Page Input/sec Pages/sec - Paging File %Usage %Usage Peak - LogicalDisk (Don’t use the “_Total” instance – pick the disks contain the database and log files and tempdb) %Disk Time Average Disk sec/Read Average Disk sec/Write Average Disk sec/Transfer Current Disk Queue Length If using SAN/NAS setup, please consult with your vendor to see what disk monitoring utility is available. Using Perfmon PhysicalDisk on SAN/NAS may produce inaccurate results. - Processor %Processor Time: _Total %Privileged Time: _Total Interrupts/sec - Process on sqlserver instance % Process Time Private Bytes Working Set

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- Network (must use the physical adapters and not loopbacks) Current Bandwidth Output Queue Length Packets Outbound Errors Packets Received Errors -System Context Switches/sec Processor Queue Length -SQLServer: Access Methods Mixed page allocations/sec Workfiles Created/sec Worktables Created/sec Page Splits/sec -SQLServer: Buffer Manager Buffer Cache hit ratio Checkpoint Pages/Sec Free pages Lazy Writes/Sec Page Life Expectancy Page reads/sec Page writes/sec Readahead pages/sec Stolen pages Target Pages Total Pages - SQLServer:General Statistics Logins/sec Logouts/sec Temp Tables Creation Rate Temp Tables For Destruction User Connections Object: - SQL Server:Latches Average Latch Wait Time (ms) - SQLServer:SQL Statistics Batch Requests/sec SQL Compilations/sec SQL Re-Compilations/sec

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- SQLServer:Transactions Free Space in tempdb (KB) - SQLServer:Locks(_Total) Average Wait Time (ms) Number of Deadlocks/sec Lock Requests/sec -SQLServer:Memory Manager Memory Grants Pending

Performance Analysis of Logs Tool

Is a standalone application that reads a performance monitor counter log and analyzes it using known thresholds; is very useful if you are not familiar using performance counters. The tool can be downloaded from http://pal.codeplex.com.

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SQL Server Profiler

SQL Server Profiler is a SQL Server build in performance tool that can be used to monitor and troubleshoot SQL performance against Enterprise PDM. The main functionalities are the recording of a SQL Trace either by using a standard template or a customized trace where additional events and columns; we can filter and reorder all the data from SQL trace; for example the most used filter is applied on ‘duration’ column in order to find which events are affected by a performance problem. The SQL Trace can be used in other trace analyzing applications such as: -Database Engine Tuning Advisor (SQL Server build in performance tool) -SQL Nexus (http://sqlnexus.codeplex.com/) -Qure Workload Analyzer (http://www.dbsophic.com/qure-analyzer.html). Qure Workload Analyzer processes your trace files and builds a mini warehouse to characterize every aspect of your database workload, in terms of multiple dimensions: query text, batch templates, applications, hosts, databases, users and execution time. Even individual query parameter values can be included.

SQL Server Activity Monitor

Is available in SQL Server Management Studio and can be used to get a quick overview of the SQL Server system performance.

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To open Activity Monitor when opening SQL Server Management Studio

1. On the Tools menu, click Options. 2. In the Options dialog box, expand Environment, and then select General. 3. In the 'At startup' box, select Open Object Explorer and Activity Monitor. 4. To activate the changes, close and reopen SQL Server Management Studio.

Note: A more detailed presentation of troubleshooting tools for SOLIDWORKS Enterprise PDM can be found on VRC site at Home > Training > Webcasts > Technical Support > Technical Support Online Workshop 2012 > Session 9 - SolidWorks Enterprise PDM Troubleshooting Tools.