Software And BPO Services Global Market Analytics 2016

Software And BPO Services Global Market Analytics Characteristics

Software services include application software programming services, computer program (software) development, computer software support services and web design services. Software service companies’ document, design, create, test and maintain applications, using a planned and structured process. Customers for software services include commercial establishments operating in manufacturing, telecoms, fast moving consumer goods (FMCG) verticals and other industries and government organizations.

Applications software programming services develop, maintain and modernize software to enhance flexibility and mitigate risks, integrate applications, manage back-office, enterprise resource planning (ERP) and supply chain management (SCM) software, as well as collaborative and personal software services. They also cover engineering software and front-office customer relationship management (CRM) software services.

Computer program (software) development comprises both contract and non-contract-based tailor-made custom software development, custom applications, plug-ins, training and consulting. It includes the tools of the software development life cycle, business process management (BPM)-enabling technologies, integration-enabling middleware, platform middleware, portals and web solutions.

Computer software support services are generally technical support or break/fix services that are delivered for specific software products. These services are provided under long-term technical-support contracts or as pay-as-you-go, incident-based services. Software support services may include new product installation services, installation of product updates. Services may be delivered by a product vendor, a consulting firm or third-party software maintainers.

Web design services include e-commerce, digital strategy and consulting, hosting, security, integration storage management and CRM.

BPO Services companies perform basic operations of a business process such as human resource, finance and accounting of a manufacturing, retail or an automobile company.

Key Trends in the Software And BPO Services Market Analytics

Cloud/Software As A Service (Saas) –

Over the past five years, cloud software solutions have been gaining acceptance from companies across all industries. Cloud is a software delivery method where a vendor hosts a software application in a remote server and customers can access it through the internet. Cloud software solutions are widely used in customer relationship management (CRM), HR/payroll, project management and accounting software systems. For example, Hershey’s implemented IBM analytics SaaS tool to obtain customer insights and boost sales. .

Virtualization –

Virtualization allows enterprises to eliminate entire servers as well as the associated infrastructure and operating costs. This not only streamlines a company’s IT infrastructure, it also lays the foundation for more strategic IT initiatives. Virtualization has opened opportunities for IT services companies to offer Infrastructure–as–a–Service (where businesses rely on equipment owned by IT service providers) and Platform–as–a–Service (where businesses rely on software and platforms owned by IT service providers) to their clients. The virtualization services market is expected to grow at a CAGR of 24% during 2015-19.

Software And BPO Services Market Analytics Segmentation

CRM BPO was the largest segment with a XX% share of the software and BPO services market. CRM BPO includes outsourcing of customer relationship management services to independent companies.

Infrastructure Software Services was the second largest segment with a XX% share of the software and BPO services market. Infrastructure software services includes information management software, application integration and middleware (AIM) software, IT operations management and security software, storage management software and other infrastructure software.

HRO BPO was third largest segment with a XX% share of the software and BPO services market. HRO BPO includes outsourcing of personnel management services which includes hiring, payroll and tax reporting.

Software And BPO Services Global Market Analytics Segmentation

Global Software And BPO Services Market, Split By Segments, 2015, $ Billion

Software And BPO Services Analytics Industry Competitive Landscape

Oracle• Product portfolio• Brief financials• Market share• Future Strategy

International Business Machines Corporation (IBM)• Product portfolio• Brief financials• Market share• Future Strategy

The leading competitors in the global software And BPO services Analytics market are Oracle , International Business Machines Corporation (IBM) , and SAP SE Key Competitor Profiles, Software And BPO Services Market

SAP SE • Product portfolio• Brief financials• Market share• Future Strategy

Per capita Average Software And BPO Services Expenditure, Global

Global per capita software and BPO services consumption grew from $XX in 2011 to $XX in 2015 at a CAGR of XX% and is expected to grow to $XX in 2019 at a CAGR of XX%. Per capita expenditure is increasing because of significant increase in software and BPO services spending in emerging markets and technology advances enabling companies to offer more customized solutions to their customers through software services.

Software And BPO Services Global Market Analytics

DescriptionWhere is the largest and fastest growing market for software and BPO services? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The Software and BPO Services Global Market Analytics Report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography. It places the market within the context of the wider software and BPO services market.

• The market characteristics section of the report defines and explains the market.

• The market size section gives the market size ($b) covering both the historic growth of the market and forecasting the future. Drivers and restraints looks at the external factors supporting and controlling the growth of the market.

• Market segmentations break down market into sub sectors. Market segments include CRM BPO, Infrastructure Software, HRO BPO, Application Software, and Others BPO Services.

• The regional and country breakdowns section gives the size of the market by geography and compares their historic and forecast growth. It covers all the regions, key developed countries and major emerging markets. It draws comparisons

Software And BPO Services Global Market Analytics

Descriptionwith country populations and economies to understand the importance of the market by country and how this is changing.

• Competitive landscape gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified. Companies covered include IBM, Accenture, SAP, Cognizant, TCS, CSC, NTT Data, HPE, Cap Gemini, and Others.

• The trends and strategies section highlights the likely future developments in the market and suggests approaches companies can take to exploit this.

• The software and BPO services market section of the report gives context. It compares the software and BPO services market with other segments of the software and BPO services market by size and growth, historic and forecast. It analyses percentage of GDP, expenditure per capita, expenditure per household, internet penetration, per capita average software and BPO services expenditure versus internet penetration, number of registered domains, number of registered businesses, average spending on software and BPO services by registered businesses.

Software And BPO Services Global Market Analytics Scope• Markets covered: CRM BPO, Infrastructure Software, HRO BPO, Application Software, and Others BPO Services.

• Companies mentioned: IBM, Accenture, SAP, Cognizant, TCS, CSC, NTT Data, HPE, Cap Gemini, and Others.

• Countries: Australia, Brazil, China, France, Germany, India, Italy, Japan, Spain, Russia, UK, USA.

• Regions: Asia, Americas, Europe, Middle East & Africa, Oceania.

• Time series: Five years historic and forecast.

• Data: Ratios of market size and growth to related markets, population, GDP, capex internet penetration, per capita

average software and BPO services expenditure versus internet penetration, number of registered domains,

number of registered businesses, average spending on software and BPO services by registered businesses.

• Data segmentations: country and regional splits, market share of competitors, market segments.

• Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.

Software And BPO Services AnalyticsReasons to Purchase

• Outperform competitors using accurate up to date demand-side dynamics information.

• Identify growth segments for investment.

• Facilitate decision making on the basis of historic and forecast data and the drivers and restraints on the market.

• Benchmark performance against key competitors.

• Develop strategies based on likely future developments.

• Utilize the relationships between key data sets for superior

strategizing.

• Suitable for supporting your internal and external

presentations with reliable high quality data and analysis.

Software And BPO Services Market Analytics – Table of Contents

Software And BPO Services Market Characteristics 6

Software And BPO Services Market Historic Growth 7

Drivers of the Market 7

Restraints on the Market 8

Software And BPO Services Market Forecast 9

Drivers of the Market 9

Restraints on the Market 10

Software And BPO Services Market Regional And Country Comparison 11

Global Software And BPO Services Market, Split By Region, 2015 11

Global Software And BPO Services Market, Historic and Forecast Growth, By Region, 2011 – 2019 13

Global Software And BPO Services Market, Split By Country, 2015 15

Global Software And BPO Services Market, Historic and Forecast Growth, Split By Country, 2011 – 2019 17

Software And BPO Services Market Comparison 19

Global Software And BPO Services Market, As A Percentage Of Total Information Technology Services Market 19

Global Software And BPO Services As A Percentage Of Total Information Technology Services Market, By Country, 2015 21

Software And BPO Services Market Segmentation 23

CRM BPO 24

Infrastructure Software 24

HRO BPO 24

Software And BPO Services Competitive Landscape 25

Software And BPO Services Market Analytics – Table of Contents

IBM 2

Accenture 27

SAP SE 28

Cognizant 29

Tata Consultancy Services 30

Software And BPO Services Market Key Mergers and Acquisitions 31

Software And BPO Services Market Comparison With Macro Economic Metrics 31

Software And BPO Services Market Size, Percentage Of GDP, Global 31

Software And BPO Services Market Size, Percentage Of GDP, By Country 33

Per capita Average Software And BPO Services Expenditure, Global 34

Per capita Average Software And BPO Services Expenditure, By Country 35

Per Household Average Software And BPO Services Expenditure, By Country 36

Software And BPO Services Market Comparison With Industry Metrics 38

Internet Penetration, By Country, 2015 38

Per Capita Average Software And BPO Services Expenditure Versus Internet Penetration, By Country, 2015 39

Number Of Registered Domains, By Country, 2015, Millions 41

Number Of Registered Businesses, By Country, 2015, Millions 42

Average Spending on Software and BPO Services By Registered Businesses, By Country, 2015 45

Software And BPO Services Market Analytics – Table of Contents

International Trade 47

Computer and Information Services Market Imports 47

Computer and Information Services Exports 48

Software And BPO Services Market Trends and Strategies 50

Cloud/Software As A Service (Saas) 50

Virtualization 50

Data Analytics 50

Software Artificial Intelligence (AI) and Automation 50

Robotics In Business Process Outsourcing 51

ITIL/ISO Certifications In The IT Industry 51

Market Background – Global IT Services Market 52

Information Technology Services Market Characteristics 52

Information Technology Services Market Historic Growth 53

Information Technology Services Market Forecast 54

Information Technology Appendix 55

Information Technology Services 55

Software Services 55

Hardware Support Services 55

Cloud Services 55

Telecom 55

Wired Telecom Services 55

Wireless Telecom Services 56

Communications Hardware 56

Satellite and Telecommunications Resellers 56

Software And BPO Services Market Analytics – Table of Contents

Computer Hardware 57

Software Products 57

Abbreviations 57

Currencies 57

Research Inquiries 57

The Business Research Company 58

Copyright and Disclaimer 58

Software And BPO Services Global

Market Analytics – List of TablesTable 1: Global Software And BPO Services Market Historic Market Size, 2011 – 2015, $ Billion 7

Table 2: Global Software And BPO Services Market Forecast Market Size, 2015 – 2019, $ Billion 9

Table 3: Global Software And BPO Services Market, Split By Region, 2015, $ Billion 11

Table 4: Global Software And BPO Services Market Size, Historic and Forecast Growth, Split By Region, 2011 – 2019 13

Table 5: Global Software And BPO Services Market, Split By Country, 2015, $ Billion 15

Table 6: Global Software And BPO Services Market, Historic and Forecast Growth Rate, Split By Country, 2011 – 2019 17

Table 7: Global Software And BPO Services Market As A Percentage Of Total Information Technology Services Market, 2011 – 2019 20

Table 8: Global Software And BPO Services Market As A Percentage Of Total Information Technology Services Market, By Country, 2015

21

Table 9: Global Software And BPO Services Market, Split By Segments, 2015, $ Billion 24

Table 10: Global Software And BPO Services Market, Key Competitor Market Shares, 2015, Percentage(%) 26

Software And BPO Services Global

Market Analytics – List of TablesTable 11: Global Software And BPO Services Market, Per Capita Average Software And BPO Services Expenditure, 2011 – 2019, USD ($)

34

Table 12: Per Household Average Software And BPO Services Expenditure, By Country, 2015, $ Billion 36

Table 13: Internet Penetration, By Country, 2015 39

Table 14: Per Capita Software And BPO Services Expenditure Versus Internet Penetration, By Country, 2015 40

Table 15: Number Of Registered Domains, By Country, 2015, Millions 42

Table 16: Number Of Registered Businesses, By Country, 2015, Millions 44

Table 17: : Average Spending on Software and BPO Services By Registered Businesses, By Country, 2015 45

Table 18: Computer and Information Services Market Imports By Country, 2015, $ billion 47

Table 19: Computer and Information Services Market Exports By Country, 2015, $ billion 49

Software And BPO Services Global

Market Analytics – List of TablesTable 20: Global Information Technology Services Market Historic Market Size, 2011 – 2015, $ Billion 53

Table 21: Global Information Technology Services Market Forecast Market Size, 2015 – 2019, $ Billion 54

 

Software And BPO Services Global Market Analytics – Table of Figures

Figure 1: Global Software And BPO Services Market Historic Market Size, 2011 – 2015, $ Billion 7

Figure 2: Global Software And BPO Services Market Forecast Market Size, 2015 – 2019, $ Billion 9

Figure 3: Global Software And BPO Services Market, Split By Region, 2015, $ Billion 11

Figure 4: Global Software And BPO Services Market, Historic and Forecast Growth, Split By Region, 2011 – 2019 13

Figure 5: Global Software And BPO Services Market, Split By Country, 2015, $ Billion 15

Figure 6: Global Software And BPO Services Market, Historic and Forecast Growth Rate, Split By Country, 2011 – 2019 17

Figure 7: Global Software And BPO Services Market, Split By Segments, 2015, $ Billion 23

Figure 8: Global Software And BPO Services Market, Key Competitor Market Shares, 2015, Percentage(%) 25

Software And BPO Services Global Market Analytics – Table of Figures

Figure 9: Global Software And BPO Services Market Size As A Percentage Of GDP, 2011 – 2019, $ Billion 32

Figure 10: Software And BPO Services Market Size As A Percentage Of GDP, By Country, 2015 33

Figure 11: Global Software And BPO Services Market, Per Capita Average Software And BPO Services Expenditure, 2011 – 2019, USD ($) 34

Figure 12: Per Capita Average Software And BPO Services Expenditure, By Country, 2015, USD ($) 35

Figure 13: Per Household Average Software And BPO Services Expenditure, By Country, 2015 , $ Billion 36

Figure 14: Internet Penetration, By Country, 2015 39

Figure 15: Per Capita Software And BPO Services Expenditure Versus Internet Penetration, By Country, 2015 40

Figure 16: Number Of Registered Domains, By Country, 2015, Millions 41

Software And BPO Services Global Market Analytics – Table of Figures

Figure 18: Average Spending on Software and BPO Services By Registered Businesses, By Country, 2015 45

Figure 19: Computer and Information Services Market Imports By Country, 2015, $ billion 47

Figure 20: Computer and Information Services Market Exports By Country, 2015, $ billion 48

Figure 21: Global Information Technology Services Market Historic Market Size, 2011 – 2015, $ Billion 53

Figure 22: Global Information Technology Services Market Forecast Market Size, 2015 – 2019, $ Billion 54

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