soft skills training lift your game to make everyone a winner
TRANSCRIPT
soft skills training
Lift your Gameto make everyone a winner
soft skills training
Lift your Game to make everyone a winner
How poor performance can be transformed into a learning opportunity.
When to confront poor performance in the workplace.
How to plan for sessions about poor performance.
How to get to the root of the problem by using practical techniques.
How to recognize and master the ability to give empathy and not sympathy.
soft skills training
Lift your Game to make everyone a winner
The success or failure of any organization rests with the people who do the work.
soft skills training
Lift your Game to make everyone a winner
“Mistakes tell me where the oil isn’t.”Jean Paul Getty
soft skills training
Lift your Game to make everyone a winner
Are my team members making enough mistakes?
soft skills training
Lift your Game to make everyone a winner
Suspend judgment.
Remain calm.
Avoid giving negative feedback in an
emotional state.
soft skills training
Lift your Game to make everyone a winner
Be prepared with the facts.
Collect examples of positive as
well as inadequate behavior.
soft skills training
Lift your Game to make everyone a winner
How well did you communicate your expectations?
soft skills training
Lift your Game to make everyone a winner
Work out alternative courses of action.
soft skills training
Lift your Game to make everyone a winner
Let the employee know that the meeting you have called is to address a problem.
Conduct the session in a private (preferably neutral) space. Never repeat the outcomes to associates.
soft skills training
Lift your Game to make everyone a winner
Voice your concerns clearly and calmlywith specific examples of behavior.
soft skills training
Lift your Game to make everyone a winner
Get to the root of the problem.
soft skills training
Lift your Game to make everyone a winner
Listening Skills
soft skills training
Lift your Game to make everyone a winner
Encourage the employee to own the problem.
soft skills training
Lift your Game to make everyone a winner
Show empathy.
soft skills training
Lift your Game to make everyone a winner
Empathy is the ability to recognize the feelings of others, without necessarily agreeing with them.
soft skills training
Lift your Game to make everyone a winner
Sympathy is also the ability to tune into someone’s feelings, but it involves the extra step of sharing those feelings.
Sympathy leads to the unproductive rescue response.
soft skills training
Lift your Game to make everyone a winner
Empathy encourages exploration and allows the employee to own the problem.
soft skills training
Lift your Game to make everyone a winner
Set guidelines for achieving a solution which follow the S.M.A.R.T. acronym.
soft skills training
Lift your Game to make everyone a winner
SPECIFICMEASURABLE ACTIVITY AND ACHIEVEMENT BASED REALISTIC TIMED
soft skills training
Lift your Game to make everyone a winner
TAKE NOTES
Take notes in your own words.
Note essential items.
Emphasize important facts by underlining.
Edit your notes and write them up as soon
as possible.