soft skills are hard: a journey to healthier work
DESCRIPTION
From IxDA Seattle, part of a series of presentations and workshops done in collaboration with Dan Szuc. Steve speaks about the interpersonal, creative, and cognitive skill sets that are essential in innovative work cultures. Moving beyond tactical skills and overarching processes, the UX community is increasingly focusing on the role of the whole person in design and innovation. Steve describes the "muscles of innovation" that are needed for growth and success.TRANSCRIPT
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Soft Skills are Hard
@steveportigal
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We help companies discover and act on new insights about their customers and themselves
Portigal
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Resources, presentations and to purchase http://rosenfeldmedia.com/books/interviewing-users/
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Click to edit Master title styleQuicklyDon’t rush
me.
• Describe (if not define) soft skills• Get your soft skills juices flowing• Point the way for you to pursue and develop
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http://nyti.ms/1nM1EBA
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http://wrd.cm/1oYDjcl
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http://bit.ly/1omZ2gl
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http://1.usa.gov/1mzIuy7
• Communication• Enthusiasm & Attitude • Teamwork• Networking• Problem Solving &
Critical Thinking• Professionalism
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http://wp.me/ppfEs-5Ao
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http://bit.ly/1nBTnzq
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Click to edit Master title styleNoticing
Noticing the noticing sensationThings that make you go “Hmm”
Your attention is grabbed
You stop what you are doing
Laugh/point/cringe
Furrow brow in confusion
Whut tha…?
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Interpersonally, we’re trained to hear the breath signals that it’s our turn to talk. This is not really listening.
FINISHED
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Yes! Not so much.
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Click to edit Master title styleObserving Cultural Context
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Click to edit Master title styleObserving Cultural Context
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Click to edit Master title styleWordsmithing
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The more ways you have to work out ideas (alone or with others), the more impactful you will be.
Moving a pen on paper will to engage your brain (and your audience’s brain) in a different way than moving a mouse or typing on a keyboard.
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Click to edit Master title styleSo many more
Picture by Grant Carmichael (thinkxd)
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Click to edit Master title styleSo many more
Have a different perspective
Help others to know what they want
Noticing
Awareness
Collaborate
Draw
Promptness
Time management
Organization
Running a meeting
Facilitation
Facilitating conflict resolution
Persuasion
Selling
Negotiating
Communication
Improving vocal projection
Small talk
Confidence in public speaking
Speaking loud enough to be heard
Wordsmithing
Storytelling
Articulateness
Listening
Empathy
Tolerance for ambiguity
Leadership
Being okay not having the answer
Funny
Candid
Honesty
Humility
Pride
Kindness
Appearing approachable
Focus
Disengaging
Mindfulness
Be proactive in helping others
Be community oriented
Learning people’s names
Networking
Animal magnetism
Routinely seek information online
Talk with strangers
Work-life balance
Positive attitude
Openness
Going with the flow
Curiosity
Creative
Thinking broadly for solutions
Looking past today
Reflective
Enthusiasm
Motivation
Confidence
Assertiveness
Responsibility/accountability
Problem-solving
Trusting instincts
Engaging attention
Recognize patterns
Critical thinking
Taking ownership/proactive
Giving criticism or feedback
Self-awareness
Receive criticism or feedback
Accepting direction
Setting expectations
Respecting other’s opinions
Objectivity
Independence
Patience
Self-editing
Taking risks
Comfort with failure
Being honest about limitations
Honing instincts
Pattern-matching
http://bit.ly/WzePfv
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Portigal Consultingwww.portigal.com
@[email protected]+1-415-894-2001
Thank you!