sofia, 31.03.2009
DESCRIPTION
Sofia Airport Aviation Training Centre. SOFIA AIRPORT: MEETING THE NEEDS OF PASSENGERS WITH REDUCED MOBILITY, IN COMPLIANCE WITH EU REG.1107. Presented by Dora Dundarova, Manager SAATC. Sofia, 31.03.2009. SOFIA AIRPORT STATED POLICY ON QUALITY. Guarantee the safety and security parameters - PowerPoint PPT PresentationTRANSCRIPT
SOFIA AIRPORT: MEETING THE SOFIA AIRPORT: MEETING THE NEEDS OF PASSENGERS WITH NEEDS OF PASSENGERS WITH REDUCED MOBILITY, IN REDUCED MOBILITY, IN COMPLIANCE WITH EU REG.1107COMPLIANCE WITH EU REG.1107
Sofia, 31.03.2009Sofia, 31.03.2009Presented by Dora Dundarova, Manager SAATCPresented by Dora Dundarova, Manager SAATC
Sofia Airport Aviation Training CentreSofia Airport Aviation Training Centre
SOFIA AIRPORT STATED POLICY SOFIA AIRPORT STATED POLICY ON QUALITY ON QUALITY
Sofia Airport Aviation Training Centre 31.02.2009Sofia Airport Aviation Training Centre 31.02.2009
Guarantee the safety and security parametersGuarantee the safety and security parametersImprove the level and quality of serviceImprove the level and quality of serviceApply the latest national and international standards Apply the latest national and international standards
in full compliance (EU, ICAO, IATA)in full compliance (EU, ICAO, IATA)Respect the standards set forth by all carriers, Respect the standards set forth by all carriers,
operating to/from SAoperating to/from SADevelop the level of qualification and skillsDevelop the level of qualification and skills
EQUAL OPPORTUNITIES FOR EQUAL OPPORTUNITIES FOR PASSENGERS WITH PASSENGERS WITH
REDUCED MOBILITY TO REDUCED MOBILITY TO TRAVEL WORLDWIDETRAVEL WORLDWIDE
Sofia Airport Aviation Training Centre 31.02.2009Sofia Airport Aviation Training Centre 31.02.2009
TRADITION IN OFFERING SERVICES FOR TRADITION IN OFFERING SERVICES FOR SPECIAL CATEGORIES OF PASSENGERS: SPECIAL CATEGORIES OF PASSENGERS: INTERNATIONAL AND NATIONAL AVIATION INTERNATIONAL AND NATIONAL AVIATION
REQUIREMENTS REQUIREMENTS
Sofia Airport Aviation Training Centre 31.02.2009Sofia Airport Aviation Training Centre 31.02.2009
ICAO DocumentsICAO Documents IATA RESOLUTION 700IATA RESOLUTION 700 IATA AHM 176IATA AHM 176 BG CIVIL AVIATION ACT AND THE BG CIVIL AVIATION ACT AND THE
FORTHCOMING ORDINANCES FOR FORTHCOMING ORDINANCES FOR COMPLIANCECOMPLIANCE
COMPANY MANUAL(S)COMPANY MANUAL(S)
2006: MARKED BY SIGNIFICANT 2006: MARKED BY SIGNIFICANT CHANGES FOR EUROPE, BULGARIA CHANGES FOR EUROPE, BULGARIA
AND SOFIA AIRPORTAND SOFIA AIRPORT
Sofia Airport Aviation Training Centre 31.02.2009Sofia Airport Aviation Training Centre 31.02.2009
EU REGULATION 1107EU REGULATION 1107 ECAC DOC 30ECAC DOC 30 RELEASE OF NEW PASSENGER RELEASE OF NEW PASSENGER
TERMINAL AT SOFIA AIRPORT (DEC. 2006)TERMINAL AT SOFIA AIRPORT (DEC. 2006) BULGARIA JOINS THE EUROPEAN UNION BULGARIA JOINS THE EUROPEAN UNION
ON 01 JAN, 2007ON 01 JAN, 2007
IMMEDIATE ACTIONS TAKEN BY IMMEDIATE ACTIONS TAKEN BY “SOFIA AIRPORT” “SOFIA AIRPORT”
Sofia Airport Aviation Training Centre 31.02.2009Sofia Airport Aviation Training Centre 31.02.2009
New personnel employedNew personnel employed
Special group for handling special categories of Special group for handling special categories of passengers structuredpassengers structured
IMMEDIATE ACTIONS TAKEN BY IMMEDIATE ACTIONS TAKEN BY “SOFIA AIRPORT” “SOFIA AIRPORT”
Sofia Airport Aviation Training Centre 31.02.2009Sofia Airport Aviation Training Centre 31.02.2009
Specific training conducted for 100% of the Specific training conducted for 100% of the passenger services personnelpassenger services personnel
Company standards and procedures updatedCompany standards and procedures updated
Infrastructure modernizedInfrastructure modernized
Tables and signs checked and updatedTables and signs checked and updated
2007 BRINGS THE CAA LICENCE 2007 BRINGS THE CAA LICENCE FOR SOFIA AIRPORT AVIATION FOR SOFIA AIRPORT AVIATION
TRAINING CENTRE (SAATC) TRAINING CENTRE (SAATC)
Sofia Airport Aviation Training Centre 31.02.2009Sofia Airport Aviation Training Centre 31.02.2009
The period 2007/08 is The period 2007/08 is a period of a period of intensive intensive training for all training for all staff members staff members dealing with dealing with passengers passengers with special with special needs, in the needs, in the light of the new light of the new European European requirementsrequirements
TYPICAL FEATURES OF TRAININGTYPICAL FEATURES OF TRAINING
Sofia Airport Aviation Training Centre 31.02.2009Sofia Airport Aviation Training Centre 31.02.2009
Tradition in complianceTradition in compliance
Safety and quality are Safety and quality are the priority the priority
Intensive trainingIntensive training
TYPICAL FEATURES OF TRAININGTYPICAL FEATURES OF TRAINING
Sofia Airport Aviation Training Centre 31.02.2009Sofia Airport Aviation Training Centre 31.02.2009
Involving real PRM Involving real PRM participants in participants in training, live training, live
TYPICAL FEATURES OF TRAININGTYPICAL FEATURES OF TRAINING
Sofia Airport Aviation Training Centre 31.02.2009Sofia Airport Aviation Training Centre 31.02.2009
An open lesson An open lesson on the topic given on the topic given in full by BBT and in full by BBT and in the news of the in the news of the other national TV other national TV channels channels
The term 26 Jul 2008 set forth by EU Reg. 1107 The term 26 Jul 2008 set forth by EU Reg. 1107 imposes imperative actions to be undertaken by imposes imperative actions to be undertaken by airports and knocks at the door airports and knocks at the door
TARGET GROUPS TO BE TRAINED: TARGET GROUPS TO BE TRAINED: KEY PRIORITY FOR SAATC KEY PRIORITY FOR SAATC
Sofia Airport Aviation Training Centre 31.02.2009Sofia Airport Aviation Training Centre 31.02.2009
The special group for offering services for PRMs The special group for offering services for PRMs enlargedenlarged
100% of staff members trained and retrained:100% of staff members trained and retrained: staff working as assistants of staff working as assistants of PRMsPRMs
Check-in staffCheck-in staff Lost and Found staffLost and Found staff Business Class lounge staffBusiness Class lounge staff Security staff membersSecurity staff members
PLANNED TO BE TRAINED IN 2009 PLANNED TO BE TRAINED IN 2009
Sofia Airport Aviation Training Centre 31.02.2009Sofia Airport Aviation Training Centre 31.02.2009
100% security-screening staff100% security-screening staff
Immigration/Customs control employeesImmigration/Customs control employees
Others (tourist agencies, ticketing sales agents’ Others (tourist agencies, ticketing sales agents’ staff, mass-media representatives, etc)staff, mass-media representatives, etc)
MANAGEMENT OF SERVICES FOR MANAGEMENT OF SERVICES FOR PASSENGERS WITH REDUCED PASSENGERS WITH REDUCED
MOBILITY MOBILITY
Sofia Airport Aviation Training Centre 31.02.2009Sofia Airport Aviation Training Centre 31.02.2009
Initial and recurrent training for all staff Initial and recurrent training for all staff members assisting or participating in the members assisting or participating in the handling of PRMs at SA handling of PRMs at SA
Liaison with airport users and AOC members for Liaison with airport users and AOC members for adopting the new financial frame for the scope of adopting the new financial frame for the scope of activities implemented by SAactivities implemented by SA
A transparent financial policyA transparent financial policy
MANAGEMENT OF SERVICES FOR MANAGEMENT OF SERVICES FOR PASSENGERS WITH REDUCED PASSENGERS WITH REDUCED
MOBILITY MOBILITY
Sofia Airport Aviation Training Centre 31.02.2009Sofia Airport Aviation Training Centre 31.02.2009
Information pamphlets, Information pamphlets, specific tables and signs, specific tables and signs, dedicated telephone dedicated telephone standsstands
MANAGEMENT OF SERVICES FOR MANAGEMENT OF SERVICES FOR PASSENGERS WITH REDUCED PASSENGERS WITH REDUCED
MOBILITY MOBILITY
Sofia Airport Aviation Training Centre 31.02.2009Sofia Airport Aviation Training Centre 31.02.2009
Improving the ground support Improving the ground support equipment park and provision of new equipment park and provision of new ambulift vehiclesambulift vehicles
Liaise with mass media to Liaise with mass media to support a successful campaign for support a successful campaign for enhancing public knowledge on the enhancing public knowledge on the existing rights of passengers with existing rights of passengers with reduced mobility reduced mobility
MANAGEMENT OF SERVICES FOR MANAGEMENT OF SERVICES FOR PASSENGERS WITH REDUCED PASSENGERS WITH REDUCED
MOBILITY MOBILITY
Sofia Airport Aviation Training Centre 31.02.2009Sofia Airport Aviation Training Centre 31.02.2009
The issue of a quality standard, coordinated with The issue of a quality standard, coordinated with the airline operators and public organizations, the airline operators and public organizations, representing disabled people representing disabled people
Monitoring and controlMonitoring and control
Reporting, analysis and archiving Reporting, analysis and archiving
Mitigation actionsMitigation actions
EQUAL OPPORTUNITIES FOR EQUAL OPPORTUNITIES FOR PASSENGERS WITH REDUCED PASSENGERS WITH REDUCED
MOBILITY TO TRAVEL WORLDWIDE MOBILITY TO TRAVEL WORLDWIDE
Sofia Airport Aviation Training Centre 31.02.2009Sofia Airport Aviation Training Centre 31.02.2009