socialize, mobilize, and conversify to improve business performance

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Engage or Lose! Socialize, Mobilize, and Conversify to Improve Business Performance Christian Finn Senior Director, WebCenter Oracle [email protected] Twitter: @cfinn

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This is the top level Oracle WebCenter presentation and presents the business case for why you need an user engagement platform and an overview of Oracle WebCenter This was a keynote given at the recent Social Business Forum Event in Milano, Italy

TRANSCRIPT

Page 1: Socialize, Mobilize, and Conversify to Improve Business Performance

Engage or Lose! Socialize, Mobilize, and Conversify to Improve Business Performance Christian Finn Senior Director, WebCenter Oracle [email protected] Twitter: @cfinn

Page 2: Socialize, Mobilize, and Conversify to Improve Business Performance

More Flying Monkeys!

Page 3: Socialize, Mobilize, and Conversify to Improve Business Performance

Get The Monkey Off Your Back: Four Fixes for Your Organization

Christian Finn Senior Director, WebCenter Oracle [email protected] @cfinn

Page 4: Socialize, Mobilize, and Conversify to Improve Business Performance

Source: Gallup Management Journal, http://gmj.gallup.com/content/24880/gallup-study-engaged-employees-inspire-company.aspx

Page 5: Socialize, Mobilize, and Conversify to Improve Business Performance

Does Your Intranet Feel Like This?

Page 6: Socialize, Mobilize, and Conversify to Improve Business Performance

Does Your Workplace Look Like This?

Page 7: Socialize, Mobilize, and Conversify to Improve Business Performance

Which Side Best Represents How Work

… Gets Done In Your Organization?

Page 8: Socialize, Mobilize, and Conversify to Improve Business Performance

Fix #1: Socialize Your Intranet Usher in The Age of the E2E Portal

Page 9: Socialize, Mobilize, and Conversify to Improve Business Performance

Fix #2 Get Thee to a Single Repository A Single Source of Truth Increases Agility

"By consolidating to Oracle WebCenter Content, we

lowered our hosting costs from $4.1M to $775K

annually.“ -- Brian Skapura

Page 10: Socialize, Mobilize, and Conversify to Improve Business Performance

ArRiyadh Development Authority

“… we have seen rapid improvements in our ability

to manage data and documents effortlessly and

ensure the smooth daily operations of urban

planning.” – Majed Al Sultan, ArRiyadh Development Authority

Page 11: Socialize, Mobilize, and Conversify to Improve Business Performance

Fix #3: Mobilize Your Content The Post-PC Workforce Needs A Post-PC Workplace

Page 12: Socialize, Mobilize, and Conversify to Improve Business Performance

Medtronic iPad Solutions

Page 13: Socialize, Mobilize, and Conversify to Improve Business Performance

Medtronic iPad SolutionsSolutions

Page 14: Socialize, Mobilize, and Conversify to Improve Business Performance

Medtronic iPad Solutions Solutions

Page 15: Socialize, Mobilize, and Conversify to Improve Business Performance

Enter  Lead   Opp’t’y   Quote   Sale   Invoice  Qualified?   Closed?  

The  CRM  &  ERP  View  of  the  World  

A Reality Check

Page 16: Socialize, Mobilize, and Conversify to Improve Business Performance

The  Sales  Team’s  View  of  The  World    

Enter  Lead   Opp’t’y   Bid   Sale   Invoice  Qualified?   Closed?  

Listen  to  Customer  

Verify  with  Engineering  

Price  Bid  

Create  PresentaHon  

Approve  with  Manager  

Sell  to  Customer  

Page 17: Socialize, Mobilize, and Conversify to Improve Business Performance

Fix #4: Conversationalize Your Processes Collaboration in Context Accelerates Success

Page 18: Socialize, Mobilize, and Conversify to Improve Business Performance

Thelem Assurances "Our Extranet Assurés, based on Oracle WebCenter Portal, strengthens the relationship of our members with their agents or brokers through messaging, increases loyalty through loyalty points, and makes people independent from agencies opening hours on some tasks, thus increasing their general satisfaction. ” - François Tapin, Director of Information Systems and General Services, Thélem Assurances

Page 19: Socialize, Mobilize, and Conversify to Improve Business Performance

To Learn More & Connect

Oracle WebCenter blog: http://blogs.oracle.com/webcenter Oracle WebCenter Homepage: http://oracle.com/webcenter Oracle WebCenter Newsletter: http://oracle.com/newsletters Twitter: http://twitter.com/oraclewebcenter Facebook: http://facebook.com/webcenter

LinkedIn: http://linkd.in/ORCL_Social

Visit the Oracle WebCenter site & blog

Oracle Fusion Middleware

Oracle WebCenter User Engagement Platform

Sites Web Experience

Management

Portal Composite Applications

& Mash-Ups

Social Social Network & Collaboration

Content Enterprise Content

Management

Page 20: Socialize, Mobilize, and Conversify to Improve Business Performance

Thank You!

[email protected] / @cfinn