social skills soft skills hard skills _____________________________________________ definition and...
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Social skills Soft skills Hard skills_____________________________________________
definition and differencePresentation by:Anna Iordanskaya
November 06, 2015
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Outline
1. What are skills and which types of skills exist?
2. Social skills - meaning and examples
3. Soft skills - definition, examples and how they refer to social skills
4. Hard skills - meaning and examples
5. Which is more important for career - Hard skills vs. Soft skills?
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Definition and types of Skills
Skills:
Something that you have since birth (natural ability)
Things that a person can do well from training, education, personal activities
Four basic types of skills:
Personal Skills
Motor skills
Life skills
Work Skills
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Four basic types of Skills
Personal skills - personality traits since birth Punctual, honest, calm, optimistic Organized, patient, reliable, realistic
Motor skills - movements with body + small actions with fingers Gross motor skills - running, jumping, swimming Fine motor skills - take things with hands/fingers, writing
Life skills - set of human skills through learning or personal experience Self-service skills – skills for serving themselves Thinking skills (mental processes) - make decisions, think critical, ask questions Emotional skills – emotional self-regulation (express + control emotions) Social skills
Work skills - job-specific skills also called - job skills or hard skills
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Social skills: meaning and examples
Social skills – an important component of life:
Set of skills for communication and interaction:
verbally and non-verbally
through gestures and body language
our personal appearance
Learning the skills - since birth and improving during whole life
Poor social skills - people less satisfied, less popular, less successful
Lack of the skills can lead to some clinical problems:
depression /social anxiety
loneliness /alcoholism
Learning social skills - improve relationships and self-esteem
- provide well-balanced life
- increase satisfaction in your job
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Social skills: meaning and examples
Social skills are complex and multicomponent:
• Communication skills
eye contact /listening with understanding and empathy
thinking before you speak /speaking clearly /humour
• Respecting yourself and others
good manners /being patient /accepting differences
no gossip /no bullying /treating people equally
• Friendship skills
keep regular contact /greet on special days /treat with respect
never ignore friend /not exploit friendship
• Participation
being active /concentrating on what you need to do
working together /doing your part as well as you can
• Soft skills - used in business context
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Soft skills: meaning and examples
Soft skills – people skills /interpersonal skills /transferable skills
In social psychology - belong to the category of social skills
Used in business context - job interview or about work environment
Broad set of skills - allow people work well with others/achieve their goals The term is associated with EQ - Emotional intelligence skills
Difficult to measure with testing (only through work process) Difficult to teach to someone (e.g. Bill Clinton – a brilliant orator)
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Soft skills: meaning and examples
Examples of soft skills:
Enthusiasm /Self-motivation /Creativity
Communication skills – specific types: speaking effectively in public
writing clearly
expressing ideas and persuading
group discussion Negotiation skills: the ability to persuade without manipulation
making positive atmosphere (difficult negotiation)
Accepting criticism and learning from it
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Soft skills: meaning and examples
Examples of soft skills:
Time management /Teamwork
Analytical skills: the use logic + critical thinking = analyze a situation/make a decision
Flexibility: to be dynamic and adaptable to every situation
Leadership: providing direction, coordinating tasks
organisation and managing groups
Resolving conflict: collaboration + compromise = productive forms of resolving conflict
involving a mediator (manager, HR professional)
making sure that conflict is resolved
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Hard skills: meaning and examples
Hard skills:
Professional skills - can be learned in school/university/from books Required skills needed to perform a job: - school and university degree /additional education - training and certificates
Each industry – has own required set of the skills Can be tested (e.g. English language)
Examples of hard skills: Technical skills and Mechanical skills Driving skills Administrative skills and Management skills Language skills Medical skills and Accounting skills Computer literacy, typing speed
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Hard Skills vs. Soft SkillsWhich is more important for career?
Hard skills vs. Soft skills
Evidences confirm – it depends on the career you choose
Types of career:
1. Career that need mostly hard skills and little soft skills:
physicist, accountant who works with computer more than with people
2. Career that need both hard and soft skills:
social worker, psychologists doctors, lawyers (have to know law well + depend on clients)
3. Career that need mostly soft skills and little hard skills:
a car salesman (the ability to read customers + convince to buy a car)
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Summarizing
Main points:
All skills - four groups: Personal skills, Motor skills, Life skills, Work skills
Social skills: part of Life skills, play important roles during whole life
help us become confident and happy people
deficit of social skills - may lead to anxiety /frustration /isolation
Soft skills: more specialized part of Social skills related to Emotional Intelligence skills (E.Q)
difficult to measure with testing /difficult to teach
Hard skills: work skills, professional skills describe job-specific skills can be tested
Hard skills vs Soft skills – importance depends on the career you choose
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Personal skills Motor skills Life skills Work skills
Social skills Hard skills
Soft skills
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Thank you for your attention!