CONFIDENTIAL 1

Social Services

and

the Manpower

Fermin Diez Deputy CEO & Group Director

National Council of Social Service

CONFIDENTIAL 2

Identify and meet social needs

Attract and engage the community

Capability building for effective social

service organisations

MISSION

Provide leadership &

direction in social services,

enhance the

capabilities of social service

organizations,

and promote strategic

partnerships for

social services.

WHAT DOES NCSS DO?

CONFIDENTIAL 3

SOCIETAL UPDATE

0

10

20

30

40

50

60

70

80

90

1960 1970 1980 1990 2000 2010 2020

Life Expectancy (Yrs.)

ELDERLY1

Old Age Support Ratio

Median Age (Yrs.)

Birth Rate (per 1000 residents)

0

5

10

15

20

25

30

35

1970 1980 1990 2000 2010 2013 2014

Total Marriages ('000)

Total Divorces &Annulments ('000)

Divorce %

CHILDREN, YOUTH & FAMILIES1

3% pop. has some disability2

More kids being diagnosed with developmental delays5

Inclusive Society DISABILITY

12% pop. will have a

mental health condition

at some point in their

life3

12.5% of primary

students display problems

possibly due to mental

health issues 4

MENTAL HEALTH

CONFIDENTIAL 4

SOCIETAL UPDATE

0

10

20

30

40

50

60

70

80

90

1960 1970 1980 1990 2000 2010 2020

Life Expectancy (Yrs.)

ELDERLY1

Old Age Support Ratio

Median Age (Yrs.)

Birth Rate (per 1000 residents)

0

5

10

15

20

25

30

35

1970 1980 1990 2000 2010 2013 2014

Total Marriages ('000)

Total Divorces &Annulments ('000)

Divorce %

CHILDREN, YOUTH & FAMILIES1

3% pop. has some disability2

More kids being diagnosed with developmental delays5

Inclusive Society DISABILITY

12% pop. will have a

mental health condition

at some point in their

life3

12.5% of primary

students display problems

possibly due to mental

health issues 4

MENTAL HEALTH

CONFIDENTIAL 5

SOCIETAL UPDATE

0

10

20

30

40

50

60

70

80

90

1960 1970 1980 1990 2000 2010 2020

Life Expectancy (Yrs.)

ELDERLY1

Old Age Support Ratio

Median Age (Yrs.)

Birth Rate (per 1000 residents)

0

5

10

15

20

25

30

35

1970 1980 1990 2000 2010 2013 2014

Total Marriages ('000)

Total Divorces &Annulments ('000)

Divorce %

CHILDREN, YOUTH & FAMILIES1

3% pop. has some disability2

More kids being diagnosed with developmental delays5

Inclusive Society DISABILITY

12% pop. will have a

mental health condition

at some point in their

life3

12.5% of primary

students display problems

possibly due to mental

health issues 4

MENTAL HEALTH

CONFIDENTIAL 6

SOCIETAL UPDATE

0

10

20

30

40

50

60

70

80

90

1960 1970 1980 1990 2000 2010 2020

Life Expectancy (Yrs.)

ELDERLY1

Old Age Support Ratio

Median Age (Yrs.)

Birth Rate (per 1000 residents)

0

5

10

15

20

25

30

35

1970 1980 1990 2000 2010 2013 2014

Total Marriages ('000)

Total Divorces &Annulments ('000)

Divorce %

CHILDREN, YOUTH & FAMILIES1

3% pop. has some disability2

More kids being diagnosed with developmental delays5

Inclusive Society DISABILITY

12% pop. will have a

mental health condition

at some point in their

life3

12.5% of primary

students display problems

possibly due to mental

health issues 4

MENTAL HEALTH

CONFIDENTIAL 7

12,650

17,250 18,340

0

5000

10000

15000

20000

25000

2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025

Size of the Social Service Sector

Source: Social Service Sectoral Manpower Plan – Phase I, Manpower Projections up to 2025 – SPDD-MSF Presentation, Inaugural Social Service Sectoral Tripartite

Committee (STC) Meeting, 28 August 2015

PROJECTED WORKFORCE REQUIREMENTS

The sector is projected to

grow by around 5,700 from

2014 to 2025, at a cumulative

annual growth rate (CAGR) of

3.4% (assuming “business as

usual”).

YEAR

SE

CT

OR

EM

PL

OY

EE C

OU

NT

CONFIDENTIAL 8

CURRENT INITIATIVES ON PRODUCTIVITY

HR SHARED SERVICES

INDIVIDUAL SOCIAL SERVICE ORG. SECTOR

PE

OP

LE

TE

CH

NO

LO

GY

KE

Y L

EV

ER

APPLICATION

VOLUNTEER JOB RE-DESIGN

SYNPHNE

IHEAL (KINETICS FOR THERAPY)

WATER MONITORING

HR DIAGNOSTICS & CONSULTING

EDUCATION INNOVATION

BITE SIZED PROJECTS

CONFIDENTIAL 9

CURRENT INITIATIVES: THERAPY

iHeal is a cloud software application that

accurately:

• captures,

• tracks,

• documents and

• reports

exercise data real time as the patient is

undergoing rehabilitative exercises.

It uses Kinect as the motion sensing device to

capture all movements.

WHAT IS IT?

PRODUCTIVITY BENEFITS

Better utilisation of manpower

Better care for clients

CONFIDENTIAL 10

CURRENT INITIATIVES: THERAPY

WHAT IS IT?

SynPhNe is a wearable, non-invasive

technology.

It highlights unconscious responses of a person

that may be hampering performance. The

maladaptive responses are “self-corrected”.

This technology is useful in brain-muscle

therapy after stroke, injury or ageing. PRODUCTIVITY BENEFITS

SynPhNe is a home-use solution that can be administered by a

non-medical person and addresses the manpower shortage

issue.

CONFIDENTIAL 11

CURRENT INITIATIVES: ELDER CARE

WHAT IS IT?

A cloud software application that monitors,

trends and analyses the water usage

patterns of frail elderly to detect well-being

and safety.

WHAT IS IT?

A cloud based in-home fall detection monitoring device

for older persons

WATER MONITORING SYSTEM PASSIVE INFRA-RED MONITORING SYSTEM

PRODUCTIVITY BENEFITS

Constant monitoring of elderly

Faster response time

CONFIDENTIAL 12

CURRENT INITIATIVES: TRAINING

WHAT IS IT? The new career centric education model allows

professionals to:

• Manage their personalised career

development plan

• Acquire knowledge and skills to help them

in their career pursuits

• Learn anytime, anywhere through a

community based learning model

Personalised Career Development

Just In Time (JIT)

Learning NEW

CAREER CENTRIC

EDUCATION MODEL

PRODUCTIVITY BENEFITS

Cater to a larger group of learners with personalised

development

Analytics can predict areas of further development

CONFIDENTIAL 13

Questions & Suggestions are Welcome!

CONFIDENTIAL 14

Societal Update References

1. Population Trends 2015, Department of Statistics

2. The Enabling Master plan 2012-2016

3. Singapore Mental Health Study 2011. The percentage is for population aged 18 years and

above.

4. Reach Chronicles: A Community Mental Health Model for Children and Adolescents in

Singapore (2013)

5. More pre-schoolers diagnosed with developmental delays.

http://www.todayonline.com/singapore/more-preschoolers-diagnosed-developmental-issues (as

on October 4, 2016)