social media - understanding the use of social media in the business world
DESCRIPTION
Social media - Understanding the Use of Social Media in the Business World. This presentation discusses the two strategies in social media, the spider and butterfly strategy. To be successful in social media, you should blend these two approaches to generate results. This presentation includes examples of successful Facebook campaigns with lead generating Facebook Pages.TRANSCRIPT
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Social MediaSpiders & butterflies
Understanding the use of social media in the business world
Marieke Hensel @hensel
IAAP – Santa Ana, CA - Apr 14, 2010
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What is social media?
IAAP – Santa Ana, CA - Apr 14, 2010
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80’s: Advertising
IAAP – Santa Ana, CA - Apr 14, 2010
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Evolved into PR
IAAP – Santa Ana, CA - Apr 14, 2010
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Now it’s Social Media
IAAP – Santa Ana, CA - Apr 14, 2010
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IAAP – Santa Ana, CA - Apr 14, 2010
Consumers are advertisers, advertisers are consumers, both are
content producers & relationship builders
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Butterflies & Spiders
IAAP – Santa Ana, CA - Apr 14, 2010
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Butterfly strategy
IAAP – Santa Ana, CA - Apr 14, 2010
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A butterfly listens & joins conversations anywhere on the web and tends to build short meaningful
relationships.
IAAP – Santa Ana, CA - Apr 14, 2010
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1. Great listeners!
IAAP – Santa Ana, CA - Apr 14, 2010
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2. Conversations
IAAP – Santa Ana, CA - Apr 14, 2010
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3. Multiple social media.
IAAP – Santa Ana, CA - Apr 14, 2010
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4. It’s about personality
IAAP – Santa Ana, CA - Apr 14, 2010
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5. Return On Investment?
IAAP – Santa Ana, CA - Apr 14, 2010
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Spider strategy
IAAP – Santa Ana, CA - Apr 14, 2010
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A spider builds one strong presence and focuses on attracting customers to
that hub.
IAAP – Santa Ana, CA - Apr 14, 2010
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1. Slow starters
IAAP – Santa Ana, CA - Apr 14, 2010
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2. Attract people
IAAP – Santa Ana, CA - Apr 14, 2010
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3. Risky
IAAP – Santa Ana, CA - Apr 14, 2010
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4. “Are they really listening to me?”
IAAP – Santa Ana, CA - Apr 14, 2010
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Shift in communication
IAAP – Santa Ana, CA - Apr 14, 2010
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Join the conversation+
Build a hub
IAAP – Santa Ana, CA - Apr 14, 2010
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Combine: SpitterflyReturn on Investment
IAAP – Santa Ana, CA - Apr 14, 2010
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1. Listen 2. Strategy3. Build your hub4. Get results5. Listen
IAAP – Santa Ana, CA - Apr 14, 2010
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1. Listen
IAAP – Santa Ana, CA - Apr 14, 2010
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IAAP – Santa Ana, CA - Apr 14, 2010
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How is your audience discussing your brand?
IAAP – Santa Ana, CA - Apr 14, 2010
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Join the conversation
IAAP – Santa Ana, CA - Apr 14, 2010
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2. Strategy
IAAP – Santa Ana, CA - Apr 14, 2010
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What are your goals?How to achieve your goals?
IAAP – Santa Ana, CA - Apr 14, 2010
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IAAP – Santa Ana, CA - Apr 14, 2010
Build BuzzGenerate Awareness
Attract salesCustomer retention
Customer service
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3. Build your hub
IAAP – Santa Ana, CA - Apr 14, 2010
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3.
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3.
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3.
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3.
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3.
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3.
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3.
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3.
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4. Get results
IAAP – Santa Ana, CA - Apr 14, 2010
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Online Lead Tracking System
IAAP – Santa Ana, CA - Apr 14, 2010
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IAAP – Santa Ana, CA - Apr 14, 2010
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5. Spread your wings,keep listening!
IAAP – Santa Ana, CA - Apr 14, 2010
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1. Listen 2. Strategy3. Build your hub4. Get results5. Listen
IAAP – Santa Ana, CA - Apr 14, 2010
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Evolution of Social Media Use1. Create your presence2. Join conversation, people get to know you3. Share and produce content that people like to share themselves (viral)4. People create their own content about your brand; people feel they are your brand
IAAP – Santa Ana, CA - Apr 14, 2010
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Q&AMarieke Hensel
twitter.com/henselfacebook.com/brandingpersonality
IAAP – Santa Ana, CA - Apr 14, 2010