social media strategy and tactics

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August 27, 2014 Welcome to the Social Media Social!

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Page 1: Social Media Strategy and Tactics

August 27, 2014

Welcome to the Social Media Social!

Page 2: Social Media Strategy and Tactics

Digital Plus#trendingtopics

Page 3: Social Media Strategy and Tactics

$88.5M *And counting

Amount raised by the

#ALSIcebucketChallenge

Page 4: Social Media Strategy and Tactics
Page 5: Social Media Strategy and Tactics

Why is social media so powerful?

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The Social Network Effect

Page 7: Social Media Strategy and Tactics

Unique monthly visits to TripAdvisor

http://www.tripadvisor.com/PressCenter-c4-Fact_Sheet.html

>260M

Page 8: Social Media Strategy and Tactics

Unique monthly visits to TripAdvisor

http://www.tripadvisor.com/PressCenter-c4-Fact_Sheet.html

>260M

I

Page 9: Social Media Strategy and Tactics

Of 18-34 year olds consult social media when making travel plans

http://www.statista.com/statistics/305150/travelers-using-social-media-for-travel-planning-

by-age-us/

44%

Page 10: Social Media Strategy and Tactics

Of travelers check reviews of attractions on TripAdvisor before

visiting

http://etc-digital.org/digital-trends/social-networking-and-ugc/travellers-and-social-media/

44%

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Of web traffic comes from 8 social referral sites

More than double than the year before!

http://thenextweb.com/socialmedia/2014/07/21/facebooks-referral-traffic-share-grew-10-q2-2014-pinterest-fell-19-twitter-slipped-9/

31%

Page 12: Social Media Strategy and Tactics

Of all online adults are Facebook users.

http://mashable.com/2014/08/08/study-snapchat-college/

71%

Page 13: Social Media Strategy and Tactics

http://www.pewinternet.org/2013/12/30/social-media-update-2013/The amount more that users

engage with a brand’s photo on Instagram vs.

Facebook.

60x

http://mashable.com/2014/04/29/instagram-marketers-friend/

Page 14: Social Media Strategy and Tactics

http://www.pewinternet.org/2013/12/30/social-media-update-2013/Average organic reach of

brand pages

6%

http://social.ogilvy.com/facebook-zero-considering-life-after-the-demise-of-organic-reach/

*And declining

Page 15: Social Media Strategy and Tactics

http://www.pewinternet.org/2013/12/30/social-media-update-2013/

Page 16: Social Media Strategy and Tactics

http://www.pewinternet.org/2013/12/30/social-media-update-2013/

Page 17: Social Media Strategy and Tactics

Fastest growing demographic on Twitter.

http://www.jeffbullas.com/2013/05/06/21-awesome-social-media-facts-figures-and-statistics-for-2013/

55-64

Page 18: Social Media Strategy and Tactics

Of college students report posting on Snapchat once

a day

http://mashable.com/2014/08/08/study-snapchat-college/

70%

Page 19: Social Media Strategy and Tactics

Of all web traffic comes from mobile devices and

apps.

http://money.cnn.com/2014/02/28/technology/mobile/mobile-apps-internet/

>50%

Page 20: Social Media Strategy and Tactics

Know Your Audience[ target your message ]

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WHO? Customers, friends, fans, people with affinity

People 45+ make up 46% of Facebook users. Over 1 billion users | 2nd most visited site behind Google.

http://www.mediabistro.com/alltwitter/files/2014/01/social-media-networks.png

Page 22: Social Media Strategy and Tactics

WHO? Acquaintances mixed in, along with prospects, press, and influencers

28% African American & 14% of Hispanic vs. 12% White.560 million users | 29% of users are 18-29 age group.

http://www.mediabistro.com/alltwitter/files/2014/01/social-media-networks.png

Page 23: Social Media Strategy and Tactics

WHO? Professionals, educated adults, recruiters, and businesses (major donors!)

50% Male & 50% Female.240 million users | 79% are over 35 years old.

http://www.mediabistro.com/alltwitter/files/2014/01/social-media-networks.png

Page 24: Social Media Strategy and Tactics

WHO? Your mom, sister, girlfriend, wife, daughter, crafters, DIY-ers, and foodies.

70 million users that 68% are women.50% of users have kids.

http://www.mediabistro.com/alltwitter/files/2014/01/social-media-networks.png

Page 25: Social Media Strategy and Tactics

WHO? Young, techie men + early adopters.

400+ million users dominated by men (71%).About 50% of Google+ users are 24 or younger.

http://www.mediabistro.com/alltwitter/files/2014/01/social-media-networks.png

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YOU’VE GOT A SOCIAL MEDIA STRATEGY, RIGHT?

Page 27: Social Media Strategy and Tactics

* From Charlene Li and Josh Bernoff's book Groundswell: Winning in a

World Transformed by Social Technologies

P = People: Who?

O = Objectives: Goals?

S = Strategies: Outcomes?

T = Technologies: Tools?

The P.O.S.T. method*

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WE NEED TO INCREASE VISITORS IN 2014 BY 200% BY IMPROVING ENGAGEMENT IN OUR SOCIAL COMMUNITIES

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WE NEED TO INCREASE VISITORS IN 2014 BY 200% BY IMPROVING ENGAGEMENT IN OUR SOCIAL COMMUNITIES?

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Make a Buzzworthy VideoMake a Buzzworthy Video

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Build Real Relationships with Social CommunicationBuild Real Relationships with Social Communication

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Inject humor into your brandInject humor into your brand

Page 34: Social Media Strategy and Tactics

Know Your Audience[ target your message ]

Connect with the Top Tweeters in Your AreaConnect with the Top Tweeters in Your Area

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Start, Join, & Organize Conversations with HashtagsStart, Join, & Organize Conversations with Hashtags

Page 36: Social Media Strategy and Tactics

Start or Join a Twitter ChatStart or Join a Twitter Chat

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Organize a TweetupOrganize a Tweetup

Page 38: Social Media Strategy and Tactics

Engage the Blogging CommunityEngage the Blogging Community

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Launch a Like CampaignLaunch a Like Campaign

Page 40: Social Media Strategy and Tactics

Integrate TripAdvisor with Facebook and Your Website

Integrate TripAdvisor with Facebook and Your Website

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Create a Flickr Group to Support Your Mission

Create a Flickr Group to Support Your Mission

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TACTIC

Track Referrals from Social SitesTrack Referrals from Social Sites

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TACTIC

Measure New Visitors from Social ChannelsMeasure New Visitors from Social Channels

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Show and tell time!What’s worked for you?Show and tell time!What’s worked for you?

Page 45: Social Media Strategy and Tactics

Thank You!@melmatho