social media-integrated collaboration systems for business use
TRANSCRIPT
Social Media-integrated Collaboration Systems
July 09th 2015, ECSM 2015, Porto, PortugalChristian Ochsenkühn, Institute of Information Systems, Hof University, Hof, Germany
for Business Use
2 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
5.
How we doBusinessSocial Media
1.
BusinessSocial Mediadone wrong
2.
Contacts
3.
Contents
4.
Communication
3 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Social Media Systems in Businesses
What they have:
• Intranet• Emails, Calendar• Document Management• …
What they add:
• Blog• Wiki• Enterprise Social Networkwrong
RIGHT: Social Media-integrated collaboration systems
4 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Social Media-integrated Collaboration Systems
Social Media
Contacts
Contents
Communication
What we add:
as shown by
5 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Contacts and People
What we have:
Groupware withcontact list and tasks
as shown by
activity stream„friend“-connections
Visible and navigableuser networks
Users and their activitiesin the foreground.
6 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Contents
What we have:
Document Mgmt. System:project proposals,meeting minutes &product presentations
What we add:
Wiki:knowledge bases,technical instructions &FAQs
user feedback: commentstagging & rating
activity stream
7 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Contents
Knowledge Maturing Process Model [Schmidt et al. 2009]
individual
communityorganizational
Supportthe transitions
blog post
forum discussion
wiki page
document
8 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Communication
What we have:
Emails for……sharing documents…discussions…status updates…availability requests
What we add:
Document Mgmt. SystemForumMicroBlogging / Activity StreamShared Calendar / Presence
9 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
How we use Social Media in Businesses
Our Project:Social Collaboration Hub
„Integrated social infrastructureto effectively support
the knowledge-intensive collaborationin companies.”
Using only Open Source software.
10 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Social Collaboration Hub (SCHub)
Portal: LiferayGroupware: Open-XchangeDocuments (DMS): NuxeoProcesses (BPMS): Camunda
+ SSO + Enterprise Search
► in the cloud► or self-hosted
11 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Social Collaboration Hub - Architecture
monolithicmodular micro-service architecture:
each skill has own wiki pagewith descriptionwith list of tagged
users
12 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Contacts
Collaborative Skill Management
suggest skills for colleaguesconfirm skills of colleagues
13 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Contents
Idea Maturing:
Blog + CommentsForumWiki PageDocument
14 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Contents
discuss in forumevolve on wiki page
15 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
Communication
Activity Stream via Shindig
Open-Xchange Messenger (for text, audio & video)
Online via SSO presence “online“session expires presence “offline“ or “away”
16 of 16Christian Ochsenkühn | @HerrYeahDE | Institute of Information Systems, Hof, Germany
For the future
To do:• BPMN Editor (bpmn.io)• User Validation• Cloud Infrastructure• …
End: Sep 2016
Plans:• Expand towards project management or resource planning
Sources Schmidt, Hinkelmann, Lev, Lindstadt, Maier, Riss (2009): Conceptual Foundations for a
Service-oriented Knowledge and Learning Archcitecture: Supporting Content, Process and Ontology Maturing, in Networked Knowledge – Networked Media, Vol. 221, Springer Berlin Heidelberg, pp. 79-94
Images:
Crystal ball image: Klaus Eppele, fotalia
Hochschule HofAlfons-Goppel-Platz 195028 Hof
Phone +49 9281 409-3000Fax +49 9281 409-4000
Thank you for your attention
www.sc-hub.de@HerrYeahDE
Speaker: Christian Ochsenkühn, Institute of Information Systems (iisys), Hof, GermanyPaper: Peinl R., Ochsenkühn C. (2015): Social Media-integrated Collaboration Systems for Business UseConference: 2nd European Conference on Social Media, ECSM 2015, Porto, Portugal