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Social Media Social Media Risk vs. Rewards

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Page 1: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions

Social MediaSocial MediaRisk vs. Rewards

Page 2: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions
Page 3: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions
Page 4: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions
Page 5: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions
Page 6: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions

We want it NOW. FAST. IMMEDIATELY.

Page 7: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions
Page 8: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions
Page 9: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions

Connecting Online

Page 10: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions

Humanize Your Brand

Page 11: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions

Understand Brand Perceptions

Page 12: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions

Buzz Chart by YouGov

Understand Brand Perceptions

Page 13: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions

The Huffington Post

Understand Brand Perceptions

Page 14: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions

Customer preference

Quick Access to Many People

Page 15: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions

“I just watched a plane crash into the hudson riv [sic] in manhattan”

Quick Access to Many People

Page 16: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions

Increase Brand Awareness

Page 17: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions

Increase Brand Awareness

Page 18: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions

Reduce Marketing Expenses

Page 19: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions

Increase SEO/Web Traffic/Subscriptions

Page 20: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions

Recruit and Screen Potential Employees

Page 21: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions

Who is using LinkedIn?

Research and Collaborate

Page 22: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions

Build Credibility

Page 23: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions
Page 24: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions

Negative PR

Page 25: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions

The Power of One

Page 26: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions

Employee Voice

Page 27: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions

Viruses or Worms

Page 28: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions

Distraction for Employees

Page 29: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions

Disclosure of Proprietary Information

Page 30: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions

Face to Face Communication Diminishes

Page 31: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions

Not following the right people

Not Following the Right People

Page 32: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions

Not Monitoring the Conversation

Page 34: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions

SUCCESSPlan

Educate and TrainListen and Respond

Page 35: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions

Is Social Media Right for You?

Page 36: Social Media - IABC-SCsc.iabc.com/wp-content/uploads/2010/09/Alice-Grey-Harrison.pdfHumanize Your Brand. Understand Brand Perceptions. Buzz Chart by YouGov. Understand Brand Perceptions

Alice Grey Harrison, APR

www.alicegreyharrison.com@alicegrey

[email protected]