social media & foodservice
TRANSCRIPT
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Welcome
SOCIAL MEDIA: Applications in FOODSERVICE & DIETARYCOMMUNICATE, COLLABORATE & COLLECT
INFORMATION
Thanks for inviting me!
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HOW WE CAN BE INTERACTIVE TODAY…
Ask questions using chat
Respond to questions using chat
Participate in polls
Call in questions
Tweet #twebMB about this webinar
Contact @nadinekf for questions
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OBJECTIVES
By the end of this webinar: Participants will understand the basic
principles of at least two social media platforms (Twitter and Facebook).
Participants will be able to list 3 ways foodservice could benefit from using social media.
Participants will be able to list 2 ways to use tablet computers ( such as the iPad) in foodservice.
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LET’S POLL
Poll #1: Social Media Use
How many use or plan on using Facebook in the next year ?
How many use or plan to use Twitter in the next year ?
How many use Blogs? How many use YouTube?
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2-WAY CONVERSATION
The term Social Media refers to the use of web-based and mobile technologies to turn communication into an interactive dialogue.
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LTC BENEFITS…
Marketing to your families - show them what you’ve got with pictures, menus, testimonials etc…
What stands out about your dietary service?
How can you communicate that using social media?
Use social media to get feedback on needs of the families you serve
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BENEFITS…
Recruit staff- post job openings Post information on special
events, parties and themes Hold contests Solicit feedback Create campaigns Recruit volunteers Create a community to support
( & market ) your facility
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POLL
Poll # 2 How many of you have a social media
policy?
Link for online database of social media policies:
http://socialmediagovernance.com/policies.php#axzz1fqfC1is3
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THE INTERNET TODAY
If your not using social media networks you are missing a captive audience
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CHARACTERISTICS?
Portable Phones, iPad, Netbook,
Laptop Personalized Participatory (user
generated content) Immediate (text &
instant messaging)
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MOBILE
83% of American adults have a cell phone
6 in 10 adults go online using a laptop or smart phone
Is the media in your organization formatted for mobile use?
• TEXT MESSAGING & picture taking continue to top the list of ways that Americans use their mobile phones
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WEB 1.0 VS. WEB 2.0
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WEB 2.0
User generated content offers a mechanism for readers to create
their own websites, blogs, message boards, videos, wikis, etc…
Encourage and offer a way to post feedback (rating)
Ease of generating, sharing, and tagging information
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POPULAR SOCIAL MEDIA PLATFORMS
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WHY IMPORTANT?
We all have a message and a target audience
Social networks provide an environment to reach your audience
Social media provides a platform for your message and allows others to rate and respond to it
Use social media to listen…
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SOCIAL NETWORKS
Social Networks Facebook Twitter YouTube LinkedIn
Social Media Messages Posts Tweets Videos Images
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POLL
Poll #3 How many of your facilities have a
facebook page?
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WHAT IS FACEBOOK?
Who uses facebook?
How can you use facebook?
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FACEBOOK - STATS
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FACEBOOK >800 MILLION ACTIVE USERS
Facebook User
Hear about my Facebook presence
Visit my FB presence
Fan/Like my FB presence
Visit my website/Purchase products/services
Share with their friends
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ENGAGEMENT
New product or service releases Promotions and discounts
New ways to use existing services Ask fans for innovative ideas
Visual story telling Show an interview ( using video) of an
employee in your facility preparing a great meal or event.
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FACEBOOK FANS
Something remarkable Give them access to a unique experience Surprise fans with something unexpected
Eco friendly initiatives - feel good things How are you minimizing your
organizations footprint?
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DMA SOLUTIONS
Marketing and Business Development for the Fresh Produce Industry DMA Fan Page
Fresh for Ellen Website YouTube Twitter Facebook
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WHOLE FOODS
WF provides an excellent example of how to use social media Email newsletter
Promote products using recipes with excellent visuals
Provide customer ratings on recipes Provide account option for online shopping list,
recipe box Provide Podcasts and Blog (UGC) Facebook and Twitter
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TWITTER REAL TIME COMMUNICATIONS
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Twitter User
Hear about my Twitter presence
Visit my TW presence
Follow my Tweets
Visit my website/Purchase products
RT and #FF to friends
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HOW DO RD’S USE SOCIAL MEDIA?
RD’s use social media applications such as Twitter, Facebook, YouTube and/or LinkedIn to post nutrition information, messages, questions, images and/or video.
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HOSPITALS & SOCIAL MEDIA
Patient blogs Twitter Facebook YouTube LinkedIn Four Square
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DO HOSPITALS USE SOCIAL NETWORKS?
US Hospitals that use Social Networking tools
Last Update October 09, 2011 * 1,229 Hospitals total
* 575 YouTube Channels* 1068 Facebook pages* 814 Twitter Accounts* 149 Blogs
The original one-page list is at: http://ebennett.org/hsnl/
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TABLETS
“iPads and tablets are taking restaurants by storm and improving efficiencies.“
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POLLS
Poll # 2 How many of you have a tablet
computer such as an iPad
Poll #3 How many of you use that tablet
computer in your facility?
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TABLETS
✘ Tableside Control✘ Display wines lists
menus etc…✘ Customer orders
food on iPad✘ Customer pays at
the table scans credit card for automated payment
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TABLETS
Drug interactions Diagnosis help Treatment plans Medical Alerts Transmission of patient data Sharing records Billing Family interaction with patients
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TABLETS
✘ Wound care management
✘ Monitor vital signs✘ Patient tracking (RFID
scanning)✘ Accurate and faster
RX✘ Medication
Management
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MARTIN BROTHERS GOES MOBILE!
Martin Brothers Adds Mobility to Menu Plan:
Roll out “Simply Menus” mobile program Take tableside orders from residents Tally total numbers of entrees for kitchen Kitchen staff takes numbers in Real Time &begins prep
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MARTIN BROTHERS GOES MOBILE!
Martin Brothers Adds Mobility to Menu Plan:
Kitchen staff view recipes on iPad at cook stationNO More paper recipe books
Recipes have media integrated into them View a quick video on how to prepare or plate the recipe See a picture of what the recipe is supposed to look like
Educational videos to train your staff on cooking techniques are now easily accessible
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??????
Questions?
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THANKS 4 PARTICIPATING
How did we do? What did you learn? What‘s next? Your call to action –
GO FOR IT!
Follow @nadinekf