social media case study: how ebay india engages digital natives with a live online game to promote...

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eBay – Twitter Trend Activity report Date: 11th June 2013

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To foster interactivity, Tonic Media, the social media agency of @eBayIndia created a LIVE online game called “Twitter Hangman” to educate users about the new interface of www.ebay.in and promote the features of eBay feed.

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Page 1: Social Media Case Study: How eBay India Engages Digital Natives With a LIVE Online Game to Promote its New Features

eBay – Twitter Trend

Activity reportDate: 11th June 2013

Page 2: Social Media Case Study: How eBay India Engages Digital Natives With a LIVE Online Game to Promote its New Features

Hashtag

#MyNeweBay

Tell us what is new about eBay. Could be anything #MyNeweBay and help us unlock what’s special about new eBay i.e “What I want is what I see”

Page 3: Social Media Case Study: How eBay India Engages Digital Natives With a LIVE Online Game to Promote its New Features

Duration

20 Minutes

Time it took to trend

Time it took to trend

‘INTERNATIONALY’

Time it took trend in ‘INDIA’

15 Minutes

Page 4: Social Media Case Study: How eBay India Engages Digital Natives With a LIVE Online Game to Promote its New Features

Activity Overview People guessed tweet to unlock code i.e “What I want is what I see” within an

hour. Prize was given out the person who guessed it right!

We started with first ever live hangman game on Twitter to give away remaining prizes!

The words of our hangman game promoted features (RTB’s) of new eBay!

The contest gained awesome momentum and generated great interaction and we were soon gave away 5 prizes!

We still had 2 prizes to give away, hence our last sentence of hangman was, “eBay Loves You”

This got us good number of positive mentions and people praised the activity!

Page 5: Social Media Case Study: How eBay India Engages Digital Natives With a LIVE Online Game to Promote its New Features

Contest Stats

REACH TIMELINE DELIEVERIES

Page 6: Social Media Case Study: How eBay India Engages Digital Natives With a LIVE Online Game to Promote its New Features

Interaction

Page 7: Social Media Case Study: How eBay India Engages Digital Natives With a LIVE Online Game to Promote its New Features

Interaction

Page 8: Social Media Case Study: How eBay India Engages Digital Natives With a LIVE Online Game to Promote its New Features

Our Interaction

Page 9: Social Media Case Study: How eBay India Engages Digital Natives With a LIVE Online Game to Promote its New Features

Some amazing reponse about new eBay!

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Page 11: Social Media Case Study: How eBay India Engages Digital Natives With a LIVE Online Game to Promote its New Features
Page 12: Social Media Case Study: How eBay India Engages Digital Natives With a LIVE Online Game to Promote its New Features

Results

Followers increase by 529 in the span of 3 day activity!

More than 300 tweet done by eBay!

1,03,353 interactions recived by eBay India!

Trended worldwide on two consecutive days!

Hashtags trended for more than 24 hours!

Page 13: Social Media Case Study: How eBay India Engages Digital Natives With a LIVE Online Game to Promote its New Features