social media and social networking using sharepoint 2010 · slide # enabling intelligent...

Social Media and

Social Networking using

SharePoint 2010

Slide # Enabling Intelligent Enterprises

Agenda

Time Topic

09:00 – 09:15 Introduction

Microsoft Netwoven AvePoint

09:15 – 10:15 Social Networking and Social Media

Niraj Tenany, Netwoven

10:15 – 10:25 BREAK

10:25 – 11:30 SharePoint 2010 Matthew Maher, Netwoven

11:30 – 11:50 AvePoint Lucas Dredge, AvePoint

11:50 – 12:00 Wrap Up, QA and Raffle


November Event Sponsors

Event Sponsored

By

Microsoft, Netwoven, AvePoint


Seminar Objectives

• Seminar is part of the Expert Series

• FREE ½ Day event (Monthly or Quarterly)

• Provide intermediate / advanced content on relevant new technologies by Microsoft

– Taxonomy in SharePoint 2010

– Business Intelligence Using SharePoint 2010

– Web Content Management using SharePoint 2010

– Windows Azure for your business

– Social Networking using SharePoint 2010

• Key differentiator for the expert series – Seasoned consultants are presenters in the event

– An ISV partner presents with the consultants. The ISV’s product is integrated with the expert series topic


Netwoven Background

Founded in 2001 by former Microsoft executives

Top talent from industry Firm leadership comprised of Microsoft, Accenture, Oracle and Intel talent

Former senior executive of Wipro, Infosys, McKinsey on our board

US headquartered company with development center in India

Save the Children


Netwoven Services

Industry Verticals

Life Sciences Financial

Services Energy Manufacturing Not For Profit Software

Netwoven Technology Services

Enterprise Content

Management

Business Intelligence

Business Process Management

Netwoven Solution Practices


Key Solution Areas

Solution Area Description

Out-Tasking Your SharePoint 2010 SharePoint managed services with L1, L2 and L3 support

Upgrading to SharePoint 2010 Upgrade intranet, extranet or internet sites

Social Networking Using SharePoint 2010

Build communities with SharePoint

Document Management with SharePoint 2010

Develop or Migration document management systems to SharePoint

Business Intelligence with SharePoint 2010

Develop reports, dashboards and map based drill downs with SharePoint

Portal and Collaboration with SharePoint 2010

Developing intranet and collaboration sites using SharePoint

Web Content Management with SharePoint 2010

Develop intranet and extranet sites using SharePoint

AvePoint Introduction

Social Media and Social Networking Niraj Tenany, Netwoven, Inc.


Objectives

• Participants understand the Social Networking and Social Media landscape

• Participants have some takeaways on the value proposition of Social Networking and Social Media in their organizations

• Participants understand at a high level on how to start a Social networking and Social Media project

• Participants understand the features and functions of SharePoint 2010 to support their Social Networking and social media efforts.


Agenda

• Why Social Networking and Social Media?

• Terminology

• Types of Social Interactions

• Embarking on Social Media and Social Networking in your organization

• Features and functions of SharePoint 2010 to support Social Networking and Social Media


Why Social Media and Social Networking?

• Collaboration is just not important, it is essential

• Global workgroups

• Mobility


Why Social Media and Social Networking


Terminology

• Social Computing

• Social Media

• Social Networking

• Online Communities

• Web 2.0


Social Computing

• Computation means applying a defined set of procedures to solve a particular problem

• Social Computing – People become part of the overall computation system by examining, analyzing and addressing the issues

• Role of software in social computing is to support the way people interact


Social Media

• Group of new kinds of online media which share the following characteristics:

• Participation

• Openness

• Conversation

• Community

• Connectedness

– Empower and enable conversations digitally


Social Media

• Wikis

• Blogs

• Micro Blogging

• Podcasts

• Social Networks

• Forums

• Connected Communities

• Social Bookmarking


Social Networking

• Grouping of individuals into specific groups

• Improve communication with customers and partners

• Improve communication with employees


Online Communities

• Group of people who regularly interact with each other on a website

• Members are united by a common activity or interest


Web 2.0

• Term coined by Tim O’ Reilly for the interactive use of the internet

• Set of economic, social, and technology trends that collectively form the basis for the next generation of the Internet—a more mature, distinctive medium characterized by user participation, openness, and network effects.”

• Online communities and Social Networking are part of web 2.0

• User Generated Content such as Blogs are part of web 2.0

• Has an element of Rich User Experience using technologies termed as Rich Internet Applications (RIA)


Types of Social Interactions


Types of Social Interactions

• Social Software For The Enterprise (SSE)

• Externally Facing Social Software (EFSS)

• Social Software for extending customer relationships (SSECR)


Social Software for the Enterprise (SSE)

• What is SSE?

• Use of Social technologies in the enterprise to increase productivity

• Drivers

• Globalization

• New generation of the workforce

• Use Cases

• Increased knowledge sharing

• Better access to expertise

• Increased innovation



Drive collaboration &

social interaction

Capture & share tacit knowledge

Discover content in new

ways

Capture the “wisdom of the

masses” via social feedback

Build a sense of connection to the company

New workers expect social tools in the workplace


Social Software for the Enterprise (SSE) – Key Functionality

• Blogs

• Wikis

• Micro blogs

• User Generated Videos

• Discussion Forums

• Idea generation innovation tools

• Social Networks

• Team Spaces


Externally Facing Social Software (EFSS)

• What is EFSS?

– Use of social technologies in the enterprise to extend relationships with the outside world

• Drivers

– Globalization

– New generation of the workforce

• Use Cases

• Support external teaming, communities and networking

• Participants create, organize and share content amongst themselves or with the host and exploit social relationships


Externally Facing Social Software (EFSS) – Key Functionality

• Support very large scale deployments

• Emphasize slick end user design since training is not generally feasible

• Rich audio and video content

• Simple and speedy options for finding objectionable content


Externally Facing Social Software (EFSS) – Key Functionality

• Blogs

• Wikis

• Discussion Forums

• Social Tagging

• Moderation

• Subscribe / Follow

• Social profiles

• Ratings

• Recommendations

• Roles and Access Control

• User Management

• Document Sharing


Externally Facing Social Software (EFSS)


Social Software For Extending Customer Relationships (SSECR)

• What is SSECR?

– Encourages many to many particiation among internal users, as well as customers, partners, affiliates to support sales, marketing and customer service processes

• Drivers

• Use Cases

– Sharing ideas for innovation

– Co-developing new products and services

– Generating brand awareness

– Assisting the sales process



• Blogs

• Wikis

• Bookmarking

• Tagging

• Chat

• Search

• Polls and voting

• Surveys

• Reviews

• Ratings


Planning for Social Media and Social Networking in your Organization

Planning

Iteration - 1

Iteration – 2

. . .

Iteration N

SharePoint 2010 for Social Networking and Social Media Matthew Maher – Principal Consultant, Netwoven, Inc.


Agenda

• Review the list of SharePoint 2010’s Social Features (5 min.)

• Explore the new My Site and its features (20 min.)

• Explore Social Features (10 min.)

• Explore Social Sites (10 min.)

• Internet use cases (10 min.)


Social Features in SharePoint 2010

• Managed Metadata SA • Keywords, Tags and Notes, Auto suggest

• Ratings • Content, Documents

• Social Sites and Lists • Wikis, Enterprise Wikis, Blogs, Discussion Boards

• My Sites


My Sites

• What are they? • “My Site Web sites are personal sites in Microsoft SharePoint Server 2010 that

provide users in an organization with a rich set of social networking and collaboration features.” –TechNet

• Who can use them? • Enabled in the User Profile Service Application

• Why did they get a bad rap in 2007?

• What about Governance? • Storage, Training, duplication of data


My Site Architecture

My Site My Site

My Newsfeed

My Custom Page

My Profile

MySite Host

My Site

My Content

User Profile Search Managed Metadata


My Site Features

• Profile

• Organization Browser

• Tags and Notes

• Note Board

• Ask Me About

• My Newsfeed

• Finding Experts


My Site Governance concerns

• Storage

• Training

• Misplacing Content

• Recreating functionality in a silo


Wrap Up and QA

• Fill out your evaluation forms

• Participate in the Raffle (add your business card)


Wrap Up and QA

• Netwoven Information Sources – Blogs.netwoven.com

– www.netwoven.com

• AvePoint Information Sources – www.AvePoint.com

• Microsoft Information Sources – www.microsoft.com

http://www.netwoven.com/

http://www.avepoint.com/

http://www.microsoft.com/


Contacts

• Alexia Moore - [email protected]

• Bill Wood - [email protected]

• Niraj Tenany – [email protected]

• Nick Carr - [email protected]

mailto:[email protected]


