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social crm: a community centric-orbit

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Orbiting around the social consumer, the social customer relationship management exhibits a community-centric insight to intelligent servicing through: listening, feedback, input, process, output, response. "Social CRM: A Community Centric-Orbit" by Ysobel Hamidjojo 2013, Creative Commons BY-NC-ND Description: Social CRM process for reference, study aid and guide.

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Page 1: Social CRM: A Community Centric-Orbit

orbit Documentationmastersign.github.io/orbit/orbit_framework.pdf · Inhaltsverzeichnis 1 Architektur einer ORBIT-Anwendung1 1.1 Jobs und Komponenten. . . . . . . . . . . . . .

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